Akla Hotel Mérida

Lovely comfortable stay! After a long Drive through Spain we stopped over for a rest at this lovely Hotel,, the lovely young lady in reception was a Gem, so helpful , professional and friendly. Explained everything in English and couldn’t be more helpful. The Room was spotless, large comfortable bed and a very nice sized bathroom. Breakfast which was optional was delicious and the lady who served us was also very helpful and polite. Love the Decorative appearance of areas we used in this hotel, pity our stay was such a short one.

A 10 minute walk from the train station, and close to the Roman sites. My room was nice, but the location was a little weird: my window was on the first floor and looked directly onto the main courtyard, meaning I had to keep the blinds shut the entire time. The room was dark as a result. Other than that, very clean and comfortable. Quiet, good price.

Fantastic hotel. Great room, friendly service. Room was generous in size. Highly recommend this hotel to everyone!! |We have not stayed in this area and it’s amazing. Rich in culture and so beautiful to stay in this hotel. |The staff were helpful. The room had a fantastic rain style shower. Very nice and deluxe!

Clean, enough space, elegant decoration. Just few steps from Diana temple.

Inconsistent place. First got the room with the outdoor jacuzzi. The room was very different than the description, smelled like cat and the AC was filthy blowing dust everywhere. Even worse there was an uncovered skylight that let in the morning sun right above the bed. I’ve added a photo for reference. Why have the Spanish style shutters on the window that block out 100% of the light and an open sky light? ||The man at the front desk was extremely polite and kind and downgraded us for the second night to a 2 story room. This was an amazing room. Fantastic and totally dark at night. The in room spa is another story. After an hour of trying to fill the jacuzzi I gave up. Both faucets in the tub have water savers on them. I understand why hotels do this for showers but for tubs that hold a finite amount of water. ||That night, we wanted tea. The lady at the front desk said they only have 2 kettles but don’t share either. The she brought moderately warm water out. She refused to make new water or even make eye contact and was clearly bothered by this. Finally she agreed to boil water. She wouldn’t let me touch the kettle and of course didn’t understand how to boil water. Finally she allowed me to empty the water. Not overfill the kettle and have hot water but made it clear this was an exception. I’d expect a hotel of this caliber to provide hot water for tea or a kettle or even sell tea without too much discussion. ||The next morning the hotel was again perfect and it was the first person at the front desk. ||So would I be back? Yes for sure. I’d just pick my room very carefully and bring my own electric tea kettle with me next time.

THEY WILL TAKE YOUR MONEY. I went to stay there overnight after a long drive back from Madrid, I very much needed a place to rest after such a long trip. When I arrive to the location, to my surprise there was nobody at the reception and nobody was answering the phone to check in or to answer any questions at all. I had tried to contact them and let them know I would be arriving late because I was having car trouble and nobody answered after repeated attempts to call. As a traveler, I didn't have unlimited service, so I only was able to call a few times and nobody reached out to me. Come to find out, they still charge me for the room even though it was completely unused and they never responded to my emails directly. I would say stay away from this place, they clearly only want your money and do not care about customer experience at all.

Really dirty hot tubs like stuff floating In the water dirty. Hardley slept because the noise of the surrounding buildings/people and cars. I aslo found the staff to be a bit rude and offish anytime I spoke to them (only spoke when checking in/out) shame because the location was OK.

Good location, cleanness, and attention. Beautifully decorated. For a 4 star hotel, they missed some details that should be a must: bottled water, napkins, bigger trash can, and shower mat.