Al Bustan Palace, a Ritz-Carlton Hotel

Amazing Hotel with even more amazing and kind staff! They make all the difference and the welcoming is very warm. They make sure to go the extra mile to make your stay as comfortable as possible. We stayed in the junior suite with garden view and enjoyed the room very much. Everything was kept clean and orderly. The restaurants are nice and have a good selection of food from around the world. We would encourage everyone to try the spa aswell. We will be back sometime for sure and can only thank everyone here for making our stay memorable.

The location of this hotel in the bay is simply breathtaking – the views of the sea are stunning, and the beach is perfect for snorkeling. The Deluxe Rooms with sea view are attractive, but it is clear that some of them are older and show signs of wear. It would be worthwhile for management to consider investing in refurbishing these rooms to enhance the guest experience. The service is courteous and helpful, although it lacks a personal touch that would make a stay truly memorable. The food is good, yet not quite at the level of a Ritz Carlton. The pool area is inviting, and the staff are very attentive and accommodating. A crucial aspect that could set this hotel apart in the long term is its environmental responsibility. The hotel’s private reef is a unique and valuable asset. Protecting it from destructive fishing practices, such as trawling with nets, would not only preserve the natural beauty and marine life but also establish the hotel as a leader in eco-tourism. By actively promoting sustainable practices and safeguarding the marine ecosystem, the hotel could create a distinctive identity among the region’s five-star properties and provide a truly responsible and forward-thinking experience for guests. Developing eco-tourism initiatives here would offer enormous potential: from guided snorkeling tours that respect the reef, to educational programs about marine conservation. Such measures would ensure that the pristine environment remains intact for future visitors and provide a meaningful, sustainable experience that aligns with global trends in responsible travel. It would be a real loss if the reef and marine life were compromised, as this is one of the hotel’s greatest natural advantages.

Rooms are pretty small for the price tag' and the walls are very thin from room to the hallways. Over all a decent hotel good breakfast its just not worth the price tag. Also this is good to keep in mind at any hotel in Oman if you ask the concierge to get you a can it will be 3 times what it should be as the taxi system is designed to absolutely rip of tourist. Always us the taxi app and walk off property of you have to it will save you between 25 and 75 usd per ride.

Everything in the hotel lobby is lovely. It would be great to have more staff available to serve the café visitors. By the way, the baked cheesecake is absolutely delicious! The staff member was good, but she didn’t notice that there were no tissues on the table. Also, the restroom cleanliness could use a bit more attention.

I had a wonderful experience at Al Bustan Palace Hotel. The atmosphere is truly elegant and relaxing, and the hotel offers an exceptional combination of luxury and comfort. The staff were extremely professional, friendly, and always willing to help with a genuine smile. Their attention to detail made my stay unforgettable. The rooms were spotless, spacious, and beautifully designed with a stunning view. The service was fast and efficient, and everything was organized perfectly. The restaurant was another highlight — the food was delicious, fresh, and offered great variety. The breakfast buffet had many options to choose from, and the dining experience was excellent thanks to the attentive staff and pleasant ambiance. I highly recommend Al Bustan Palace Hotel to anyone looking for a high-quality stay and outstanding hospitality. Definitely one of the best hotel experiences I’ve had.

3-star service and views with a 5-star price tag. The check-in process was incredibly slow. I waited ages without being acknowledged, while a bunch of staff stood around looking busy with who-knows-what. The room was tiny, especially the bathroom—the toilet was crammed right next to the sink. From the balcony of my "sea view" room, the garden was a total mess; I couldn't even take a decent photo. The beach isn't private, the sand is coarse, and the scenery is mediocre at best—far inferior to Qurum Beach. Although the hotel is from 2018, it looks very old and worn out now. Even the light switches in the room were dirty. This is the worst value-for-money 5-star hotel I have ever stayed in. I do not recommend this place to anyone visiting Muscat.

“My stay at Al Bustan Palace, a Ritz-Carlton Hotel, was one of the most heart-warming experiences I’ve ever had. From the moment I walked in, the warmth and kindness of the staff made me feel truly cared for. I want to especially mention the receptionist from Goa, India. Her genuine smile, gentle nature, and professionalism made a huge difference in my stay. She treated me with such respect and warmth that I felt like I wasn’t just a guest—but someone she truly cared about. What touched me the most was the honesty of the entire team. I had forgotten my money in the room, and they returned it to me safely without hesitation. Acts like these remind you that goodness still exists in the world. I left the hotel feeling grateful, peaceful, and genuinely happy. Thank you to everyone at Al Bustan Palace for creating a memory I will cherish forever. This hotel doesn’t just offer luxury—it offers humanity, honesty, and heart. Highly recommended.”

The location is about 30 mins away from muscat. We went for the ladies day pass and let me tell you! You have first call to book a day pass. We paid £40 per person and it was not worth it. They include a food voucher which is worth £10 but everything there is sooo expensive, we were paying out of our own pocket. Nonetheless, we checked in first and were taken into the changing rooms. The toilets weren’t properly cleaned, there was no toilet paper in one of the loos. We had to walk down to the ladies beach and there were fishermen nearby so I ended up wearing my hijab. The staff were lovely but the place smelt and it wasn’t properly cleaned. The sauna and steam room weren’t on and were difficult to work. Parking is free and you get free cold water bottles. But not sure if it was worth it…