Jaypee O.
Google
I had high expectations from Al Mallah given its reputation and the pricing—AED 9 for a shawarma is definitely above the usual rate in the Satwa area. I ordered two, assuming I’d be getting value for the price. Unfortunately, I was disappointed the moment I received the food. The shawarma was surprisingly small and did not justify the higher cost.
What truly alarmed me was the poor hygiene and food handling practices I witnessed. The staff preparing the food was only wearing one glove on the right hand—which looked torn and dirty—while the left hand was completely bare. Worse, I noticed sweat from his arm coming into contact with the food. This raises serious food safety concerns, as there were no visible measures in place to control the temperature of vegetables and sauces either.
To add to the experience, the service was very poor. When I politely asked for ketchup, I was simply dismissed and told to walk to another door to get it myself. There was no regard for customer service or cleanliness.
Overall, my visit was extremely disappointing. Poor hygiene, lack of food safety protocols, and unprofessional service make it hard to recommend this place to anyone. I hope management seriously considers improving their standards, especially if they wish to continue charging premium prices.