GlobeTravel99
Google
Let me start by saying this is a beautiful, well appointed luxury hotel. The rooms are well laid out and contain all the amenities you would expect. The aspect that really makes this hotel shine is its always welcoming, kind, courteous and generous staff. I will mention a few people by name later but everyone was superb. Thank you!||The food in each of the restaurants was excellent and we felt special in each one of them.||The only reason we haven’t given a 5 star rating is unfortunately a completely understandable response from the hotel to pivot towards a different, far more large family oriented customer group. We were lucky to have a villa with its own private pool area. If we had had to share the main hotel pool we would have been lucky not to tread on one of the seemingly thousands of children filling the pool with inflatables and screaming. This is of course what children do, but not necessarily what you expect at a 5 star luxury hotel.||Onto the staff who made our stay so memorable:||Jenny - our amazing butler who helped us throughout our stay.||Kenneth - who was so kind and attentive.||Rahman - completely amazing, so helpful.||Cecil - always superb||Christy Joi in Kai - a joy||Omar - helpful and engaging||Mohammed Al-Salameen - lifeguard at the pool. So friendly and couldn’t do enough for us.||Mohammed Shablu - housekeeping - perfection in looking after our villa.||||To summarise - an amazing hotel with superlative staff (well done the management for your training) but, due to the political situation within the region, not quite the whole 5 star experience.