S A
Google
⚠️Please be very careful when paying at this store, especially when using a credit card.
I ordered tea and cake for myself, which cost 8.5 euros. I paid by credit card. However, the customer just before me paid 20.5 euros, and I was mistakenly charged the same amount.
I did not notice it at the counter, but I realized the mistake when I received the notification from my credit card app. I returned to the cafe about 10 minutes later to explain the situation and request a refund.
Unfortunately, the cashier denied any mistake and said that the credit card receipt had already been taken to the office and could not be checked. There was no attempt to verify the transaction.
After that, I contacted the company by email with both receipts (the correct 8.5€ bill and the 20.5€ credit card charge), but I received no response. I then called the store, but the staff member I spoke to was extremely unhelpful and rude.
Finally, I contacted the store owner directly. There was no apology and no effort to resolve the issue.
This was a very disappointing experience. I would not recommend this place and will not return.