Matina K
Google
We recently stayed at this hotel and unfortunately, our experience was far from what we expected from a property that claims to be 5-star.
Our booking was mishandled, and we were placed in a room that was already reserved for another guest later in the week. The front desk then attempted to move us, which felt like an error we were being asked to fix — not acceptable. Service throughout our stay was inconsistent; sometimes attentive, other times we had to wait while multiple staff walked past without acknowledging us.
The food was hit-or-miss. While some dishes were very good, others were concerning — we were served undercooked meatballs twice, and a kids’ souvlaki dish arrived as just a single skewer on a plate with no sides. The pool was not well maintained, and unfortunately, we experienced health issues due to the water quality.
On a positive note, the rooms were clean and housekeeping was impressively efficient — we saw four staff working together to clean a room thoroughly. However, the spa was a major letdown. The massage I received was the worst I’ve ever had, and it left me questioning the training and standards in place.
This hotel has potential, but it’s clear that several areas — especially service consistency and food safety — need serious attention and staff training. It wasn’t the worst stay I’ve had, but it certainly didn’t meet the expectations of a 5-star experience.