Alaska Hotel Cortina

Our stay at the Alaska started with a long check in, but the team of Riccardo, Paulo and Lumina were extremely helpful and understanding and offered a complimentary glass of vino for the lateness. Our room in the new annex was superb with a modern feel and lots of room. |The best result for us was our lost luggage turned up that night and Riccardo was the star concierge as he recalled during our morning check in that Belgian Airlines had delayed our luggage arrival to Venice and then Cortina. As we came in that first night Riccardo remembered us and informed us that our luggage has arrived. For the next 8 days Riccardo, Paulo and Lumina became our amazing hotel friends who could not do enough to make our stay at the Alaska a memorable and wonderful experience. Our room in the new wing was perfect, modern and large, with amazing views of the mountains. The room service and daily clean was impeccable and we had breakfast included and the breakfast team were so obliging to cater for anything we needed from espresso, latte or English breakfast teas. |Overall we would highly recommend the Alaska and as long as you get the front desk A team of Riccardo, Paulo and Lumina then you will be looked after superbly.|The hotel is in a perfect location for all restaurants and shopping and Boarderline ski hire right next door to the Alaska is the very best rental shop in Cortina.|We send our huge thanks to Riccardo for getting our luggage, for receiving a package we were waiting for and for getting us a kettle for our room. Sometimes it is the smallest things that make a stay at a hotel an enjoyable experience and Riccardo and the team of Paulo and Lumina are outstanding and we will always remember them.

Although the hotel is situated at the centre of the town, the entrance is difficult to find from the main road, because there is a construction site blocking the way. The hotel staff is not very helpful. With regard to parking, it is just a total rip off for €40/ night, with the underground parking full of columns, so that your rental car must know how to play kung-fu in order to get out of the carpark. The staff just kept on telling you it was very difficult to find a place to park in Cortina but didn't help you to find a place. The staff looked pretty arrogant and not helpful at all. Everything in the hotel is fairly basic, with food, beds, etc. There was no kettle available so every morning we had to ask for hot water. There was miscommunication with water bottles, as only 2 bottles of water on the first day, rather than 2 bottles per day, were complimentary. Apart from being close to the town centre, there wasn't much about the hotel. I think their staff should improve their attitude.

First of all the hotel is crazily overpriced for its basic and tired facilities.|Second, parking in Cortina is a nightmare. That is not the hotel’s fault. But it is the hotel’s fault (a) not to reply to emails requesting a parking space in the hotel garage (which inevitably turned out to be full) and (b) not to offer any information at all in advance about either how to get to the hotel by car (complicated and difficult) or about alternative parking options.|Third, hotel staff were surly, very bureaucratic and unhelpful. |Finally, the rooms are unpleasantly overheated (ours was 24 degrees in December).

Stayed one night due to the location. However, booked a room with two beds and instead received a pullout bed instead. Bathroom had mold and cracked ceilings. Overall dated and musty smell, though clean. The staff were indifferent, but worse is that I left my expensive headphone in the room and there has been no response to my attempts to reach them. Overall not worth the cost and definitely not a 4 star experience. Closer to a 1 or 2 star.

I will start with the positives: the hotel has an excellent location. Easy to be in the heart of Cotina within a few steps. The continental breakfast had a great variety to choose from and the latte macchiato was delicious. |My issues with the hotel started upon arrival. Because of construction, you could not reach the hotel by car. We schlepped our bags through a blocked off parking lot, over railings, and along corridors to get to the lobby. There was never any mention about construction in any of the information about the hotel. |We were shown to our room, which did not look like what I had seen online. The room was shabby and poorly furnished. The bed was squished into a small half blocked- off room and didn’t even have bedside tables. Woodwork was dented and scratched and the rest of the furnishings looked like Soviet era style chairs. I was so depressed thinking this was where we were staying. |I brought up pictures from online and went down to reception and showed them the picture and asked where these rooms were. We were told they were in another part of the hotel and that we could move if we wanted to |We ended up moving to the newer room, however there was no shampoo or conditioner offered in the bath, which seemed wrong given this is supposed to be a 4 star hotel. Not the best experience.

Horrendous overall. Started with rude hotel concierge. So indifferent, unhelpful, and condescending. That should be enough to stay away. Hotel staff should be absolutely ashamed. Especially those at the front desk. Isn't part of your job to help people? Can't even ask for basic directions. So much construction happening outside. Thin walls, I could hear people talking late into the night, even with earplugs. Parking is the worst I've ever experienced. 40 euro per night and the garage is difficult to navigate. So much added stress. Save your hard earned money and go elsewhere. There are so many other options.

Terrible hotel! The entrance was under construction without informing guests and no signs to guide the way(stay at September 2025). The reception staff were unfriendly and unhelpful for my friends but for me is ok. The parking is extremely difficult, with many pillars, old and unsafe. The room is very old and dusty. Parking costs €40. Do not stay here!

Great location, but the rest was a letdown. The hotel is right in the heart of the city, which is super convenient. But beyond that, the experience was disappointing. We stayed one night, and honestly, that was enough. The room felt worn out and dusty, despite being “cleaned.” Air conditioning is centrally controlled, so during a heatwave, the room stayed hot all night—sleep was impossible. Parking was €40, and it actually dripped rust onto our white car, ruining the paint. We spent ages trying to park with a staff member directing us from one spot to another, only to be told later that we had to move it again. Staff weren’t helpful at all—quite dismissive. They told us the lift wasn’t working, but it clearly was. Breakfast was below average: stale croissants, questionable sausages, and overall nothing fresh or appealing. Wouldn’t recommend and definitely won’t return.