Alaya Tulum

I dont know where to start, but: we LOVED everything about Alaya. The people were all so nice and helpful, Sofía, Daniel and all people who were at the reception were super responsive and always polite and friendly, most of all: positive. We ordered and communicated via WhatsApp. We felt safe, pampered :)) and could relax. The hotel itself is beautiful, private and felt like being in a paradise spot. If we come back to Mexico one day, we said both: we go to Alaya then. Don't even think twice about it: just go and get to know a piece of heaven 🤍 the breakfast was good too and we had coffee and biscuits delivered everyday to the porch for free! Ah and even when weather is bad: you can do different kinds of Yoga or other offers of the hotel and just do stuff you probably never did before. You are next to the beach in whatever room you are staying, no need for a pool. 😀 They have partner beach clubs that you can enjoy. Best experience ever, really! Thank you and greetings from Germany ♥️

We booked the main house La Casa, Casa Alaya, for my cousin's bachelorette. It was wonderful, the rooms and common area was beautiful. Every shower was lovely stocked with all the necessities, even the outside shower. The pool was a good temperature and offered stunning ocean views. We hired a nice private chef to cook us brekky while we enjoy the pool and beach view. The staff were incredibly hospitable and made us feel right at home, Sofia was especially helpful. 10/10 recommend!!

We had an amazing stay at Alaya! The rooms are beautiful with plenty of space, I absolutely loved the views on the balcony. The whole place is stunning and so tranquil. All of the staff are incredible they are so kind and helpful they go above and beyond making sure you have everything you need and that you are enjoying your stay. The yoga class was great too - highly recommend! We also loved the location of the hotel too. Thank you Alaya for an amazing stay!

My friends and I rented Casa Alaya as well as a couple of additional rooms at Alaya Tulum for my bachelorette this October. Leading up to the stay, the concierge team was absolutely fantastic. They helped us with booking our airport transfer, restaurant reservations, cenote club reservations, and even helping me find and hire a private chef to surprise my friends with for a delicious brunch. They were extremely responsive to every question and super helpful. The hotel itself is absolutely stunning, a little paradise on the beach. The location can’t be beat either. It’s just a 7-8 minute walk from some of the best restaurants and clubs along Tulum beach. I would absolutely recommend Alaya for anyone who is doing a friend’s trip or even just a couples’ trip.

I stayed here in August 2024. It was stifling hot and unfortunately the air conditioner comes on in the evening, but it truly didn’t help much. I also had a bikini and a Makeup by Mario palette stolen from my room. It was never seen again and front desk could not find it. Beach was nice. Concept was good. Won’t be back but will find an air bnb in the future to stay at.

The Alaya Hotel Tulum is absolutely beautiful, with stunning architecture and peaceful surroundings that make it feel like a tropical sanctuary. The staff are exceptionally friendly, always greeting you with a smile and going out of their way to make your stay comfortable. Everything is spotless — from the rooms to the common areas — showing how much care goes into maintaining the hotel. The team is super helpful with recommendations, reservations, and every small detail. A perfect spot for a relaxing and memorable stay in Tulum.

Stayed at Alaya with friends for a relaxing vacation week. Excellent service, atmosphere, food and drinks. The beach was beautiful. Clean sand and warm water. Our room was just off of the beach. Very comfortable, tropical. Highly recommend Alaya if you’re staying in Tulum

Alaya is a real gem to be found in Tulum. A small boutique Hotel with an excellent service, great and clean rooms and an outstanding service. Also the small restaurant inside the Hotel offers good choices either for breakfast, lunch and dinner with delicious food. Thanks to Sofia who did take so good care of us from the check in through out our stay, which, unfortunately was just for one night.