Alaya Tulum

Our stay was in the Villa, Casa Alaya|My review is actually a 4.5, I think a rating of excellent needs to be flawless and very few properties fit that requirement. However, Alaya Tulum was definitely close enough.|Excellence: |Service in every aspect, even though on some days they were short handed. From Beachside to concierge to maintenance to cleaning services to security they were always available within a minute's notice. A special acknowledgement for Mario Henry, we felt like he was our personal bartender and waiter. He was very attentive and friendly and definitely went above and beyond|Great: |The Villa was very comfortable. Kept super clean by the staff, great temperature all day, pool cleaned daily, fresh towels daily. Beautiful views and unique architecture. The entire property feels like treehouses and you are steps from the beach. |The complimentary Breakfast was spot on, especially the Huevos Rancheros |Good:|Lunch options were minimal, but decent and unfortunately dinner was kind of a bust. The restaurant is small and warm, especially in the evening. However, being in Tulum there are several really good restaurants 5-10 minute walk up the road....so no big deal as we only ordered dinner 1 night at Alaya. Drinks were good and not too expensive||All in all it was a great stay. We really appreciated the staff, always working hard with a smile.

I had an amazing experience at the Alaya Hotel! The ambiance, food, and staff was exceptional! Esteban and Daniel took great care of us throughout our trip. There are several restaurants at walking distance and they can give great recommendations! Mario and Henry were also very attentive and amicable. Definitely coming back to Alaya Hotel in November when the sargassum is gone. |P.S. The food was DELICIOUS and our room was BEAUTIFUL

This hotel is a little piece of heaven on Earth. From the moment we arrived we relaxed and we will be very sorry to leave. The hotel is in a lovely setting by the beach with rooms built in amongst the trees feeling more like luxury tree houses. Our family room was perfect for us and our 2 teenage girls with a separate area having bunk beds. The service at this hire is second to none with nothing being too much trouble. We would like to particular thank Sofia, Daniel, Macario and Rodrigo for looking after us so well. The team at the hotel were able to help recommend and organise tables at restaurants and trips. Particular highlights were the trip to Sian Kaan biosphere with livingdreamsmexico and an incredible meal at Casa Banana (you have to try their beetroot salad and steaks). If you are looking for a small boutique hotel in Tulum then look no further.

We had an amazing time the rooms were big and comfortable for a family, the stuff were amazing and helped us with everything we needed! It’s central so there is outside walking distance or bike lots of restaurants coffee shops bars and shops. There is no pool which we didn’t notice when we booked but they let us use the one in the hotel next door which was fantastic. The food in the hotel restaurant was very good too! Loved every second the perfect vacation!

Alaya is one of the best properties i have visited in years. Everything seems to be so perfect, be it the ambience of room, location n access to beach or hospitality and food too. Spending evenings on the beach was my favourite past time. I am also very thankful to Stefan for replying to all my queries before, during and after the stay too. |A very beautiful arrangement was made for us with a personalised letter to celebrate our anniversary. |Staying for 3 nights there really made my trip. Thank u|Will look forward to visit again

Nice boutique hotel with relaxing atmosphere. We had a very warm welcome by Daniel at the moment we arrived. Everything is arranged and explained perfectly. The hotel offers you daily yoga sessions for free. Breakfast is American and all you need to start the day. The hotel is located in the centre of the hotel zone with enough restaurants and bars in the surrounding area. Even though the sargassum our experience was great. Rooms are clean and romantic with also for kids bunk beds available.

This is our third year returning to Alaya, and it continues to be our perfect Tulum escape. The treehouse rooms nestled in the jungle, steps from the beach, never lose their magic - and the housekeeping is impeccable.||What keeps us coming back is the incredible staff who truly feel like family now. Special thanks to Rodrigo, Ismael, Stefan, Silvestre, Mario, Daniel and the entire Alaya team. Whether it's conversations about music, taking care of my dog Ava, arranging restaurant reservations, or organizing activities, everyone here goes above and beyond. It's like having a personalized concierge service throughout your entire stay.||The food is excellent, the private beach access is perfect, and the beautiful yoga shala adds to that ideal balance of boho charm and comfort that makes this our home away from home in Tulum.||Can't wait for year four! ❤️

I’m a little late on this review but I can’t brag about this place enough! Service was amazing, so friendly and genuine. The yoga classes made me cry in a good way. I was nervous about the seaweed taking over the beach and to my surprise it wasn’t that bad. The food was amazing as well. This location is very close to a lot of beach clubs and fun places to eat. I had an amazing stay. This is a no thrills place FYI. (Key door access, you do not flush the toilet paper.) this is not Cancun but in a good way.