Hyunjeong Gayageum
Google
Here was one of my favorite bakery. At least I visited here more than 20 times for croissants, Apple danish, carrot cake, baguette sandwiches, other breads.
First when I bought this bread, it’s really amazing delicious. So I bought again another day. But when I cut, it was not baked well, more than 70% of bread. It was really disappointing, because I really looked forward to eat again. I could say it ruined my Sunday lunch. The next day, I visited again to tell it. The guy didn’t say any apology about the bread and just ask me refund or get new one. It's a shame about their handling. Yes of course, their business is very good there, so it wouldn't be a big inconvenience if one customer doesn't come back.
But at least I think it cannot happen at professional bakery. :(