Albergo Terminus

We are in our mid-70's. Our reservation for Albergo Terminus was made through a travel agency. When we arrived and saw the room - I was hopeful. We had asked for something upscale with atmosphere. It had a beautiful view of the lake from our expansive terrace which was above the restaurant. No one bothered to tell us that they would have LIVE "music" on Thursday and Sunday evenings. That consisted of a woman screeching out her rendition of ABBA with Karaoke tunes playing for our "pleasure" until after 11:30pm. We had an early morning flight so I called the desk and was told they do this EVERY Thursday and Sunday nights and there wasn't anything they could do about it - nor would they make an adjustment to our bill. It wasn't their problem - basically suck it up. I was told there was no management on sight to address my concern as well. The only people that didn't know this would occur was us; and they felt no obligation to inform us when the reservation was made. The music came from the restaurant which was DIRECTLY below our terrace and the roof was open that evening as well. It made for a horrible stay. I would not recommend this hotel at all - because they were so rude and thoughtless and unwilling to make any adjustment for our inconvenience. DON'T STAY HERE if you want sleep.

Absolutely love this hotel. They treat you so well and make your stay very pleasurable. From sitting out front and watching the ferries come and go, to having a great meal served up. I can't recommend them enough. Their Breakfast buffet is amazing and very fresh. The coffee is exceptional and all served with a smile!

We loved our 2 day stay. There was a lot of tourists and commotion around Como at this time, but once we entered Albergo Terminus, it was like being in a lovely, quiet, Italian oasis. The location is great - right by the ferry terminal, train station and multiple restaurants and shops. ||Rooms were nice size and comfortably furnished. Others have said “old fashioned,” but we thought the hotel was appointed in keeping with the building, its history, and the general vibe of Como. One of our rooms overlooked the piazza next door, and there was a festival happening with music playing until about midnight. This didn’t bother us at all. ||The hotel restaurant is absolutely lovely - such a beautiful room with the finest breakfast perhaps we’ve ever had. Coffee was superb. Dinner was also wonderful with delicious food and top notch service. ||The people at reception were lovely and accommodating. As for the housekeeping staff - we never saw them. It seems like they had a way of knowing if we were in the room or not.||Would definitely return!

American Traveler review . The best hotel on our honeymoon!! First the place is gorgeous, the bed was very comfortable and the pillows were also great. . The location is ideal. The restaurant is very nice and breakfast was superb. Their menu for lunch and dinner is rather diverse and fairly priced. . The staff was very nice and overly accommodating. They refreshed the room rather early while we were eating breakfast. Then later in the day stopped by to ask if we needed our mini bar re stocked. Then another person came by a few hours later asking if we needed new towels. . I would definitely stay here again.

Overall we enjoyed our week long stay at this hotel. It has the perfect location on the lakefront and we had a great view from our room. The room was spacious and comfortable. We had a few maintenance issues during our stay which were dealt with promptly. The breakfast selection was great and the morning staff in there were wonderful and welcoming. Our main issue was with the lack of bathroom privacy - the shower was a glass cubicle in the bedroom with zero privacy. The toilet had a semi frosted screen and door but was not fully private so not ideal. I’m sure not all rooms are like this so perhaps we were just unlucky! I feel the hotel is overpriced for the standard of room - it was comfortable but certainly not luxurious.

Small, uncomfortable room. Can hear people above you walking avove you all night. No coffee/tea available available until 7 am. No where to put a large suitcase. Small sink, shower leaks. Bed comforter is too small to cover the bed. Put sign on door, do not disturb, while we were out and about, they came in and made the bed, closing the suitcase that was on the bed, wrinkled clothes. Not a good experience.

My wife and I had a a great experience at the hotel for our 2 days here. We arrived into Milan early in the morning. We emailed the staff and they graciously accommodated us with an early check in time which was greatly appreciated. The room was nice with a comfortable bed and very amenity you could ask for. ||My wife and I looked forward to the breakfast every morning. The food and juices were fresh and delicious. Would definitely stay here again if I ever come back to Milan.

Good location, but would not stay here again. There are better options nearby. There is no gym and the room is small. There is a nice bar next door, but it plays loud music all night. Good breakfast

The only good thing about this hotel is the beautiful restaurant and breakfast. I'm racking my brain trying to figure out how this is a luxury hotel. Our room was 105 which is one of two rooms on the first floor. It felt like a dungeon, with barely a view of the entrance parking lot. There was not one moment of silence. The staff "hallway/bathroom??" Is located behind a door next to these two rooms and all night you hear footsteps, toilet flushing, door slamming, chatter, and whatever they roll down the hall. You can hear every street noise and the music from the bar/restaurant late into the night. The the thermostat did not turn on at all which we were told was "controlled by Como" and not the hotel but what resulted was fluctuations between hot and cold with no benefit of ambient noise from a fan. Maybe other guests had a better experience because they weren't banned to the dungeon rooms of the first floor. For as much as we paid to stay in this hotel we should have been afforded the opportunity to enjoy it and have a restful night sleep. The worst two nights I have ever experienced in a hotel. If you stay here and they put you in room 104 or 105 I would highly suggest requesting a new room immediately (but good luck that they will accommodate).

The first night we stayed here, they had a private party playing loud music, I called the front desk to find out how long the music would go on and they assured me the music would stop at 10:00 pm. The music did stop, but what they didn't tell me was, I would have to listen to the chairs and tables being broken down and loaded in trucks right outside my window for another hour and a half. but the absolute kicker was, We sent out a small bag of laundry to be done without asking the price, when we checked out they presented us a bill for 180.00 dollars, hell, I could have bought a used washer and dryer for that amount. I had laundry done in other city's at a cost of 40.00 dollars. never again.

Just arrived. Advise no one to ever stay if you do the superior room- it's a view of an alley of trash and all you hear is people putting trash and recycling away. We made the mistake of booking it non-refundable. They couldn't even offer us a room with a different view. Not to mention the room is absolutely tiny. 2 stars at absolute best.

I really can't say enough good things about this hotel. From the moment you walk in it is such a classy place. The rooms are exceptional. Very clean and beautiful. I love the details throughout the building. The breakfast spread is phenomenal. From the pancakes to the fresh fruit, juices, and bacon. It was exciting each morning to be able to eat here at the hotel. I loved drinks in the evenings at the outside patio. From the jars of biscotti and marshmallows to the ambiance. If I visit Como again I will stay here no doubt about it. The staff were friendly and very willing to help with restaurant recommendations. Highly recommend to anyone visiting the area and looking for a hotel. Also a short ride from the train station and about 1 mile walk if you decide to walk. We decided to walk on our way in and took a taxi back haha.

Stayed here recently in an upgraded room that had views of the lake. After a full day of travel and an international flight, it was the perfect way to relax in comfort. The staff's English and patience with your Italian is hit-or-miss but Chiara was the sweetest, most helpful hotel clerk of anyone we encountered during our entire Italian trip. It's a beautiful old building on the lake and very close to the Duomo, stazzione and funiculare to Brunate. It's also right across the street from the Como water ferries. Our room was very comfortable with an upgraded bathroom (heated floors!), a big comfy bed, good wifi, and a cable. My only regret is that we stayed in Como and at Albergo Terminus only one day -- I would highly recommend the hotel.

Great hotel in the middle of the Piazza area of Como, on the Lake! Great location, excellent waitstaff, very nice complimentary breakfast much better than a continental with fruits, cereals, coffee, juices, etc. Front desk staff were so pleasant, helpful and wonderful! Great location, too and very accomodating!