Albergo Terminus

I booked this hotel to celebrate my husbands birthday. It was honestly a lovely experience. I mentioned it was his birthday and they gave us a complimentary upgrade to a deluxe double bedroom with a jacuzzi bath and lake view. The bathroom had underfloor heating which was such a luxury. There was also a bottle of wine in our room. Claudia on reception was particularly helpful and allowed us a slightly later check out with no extra charges. This hotel isn't an obvious choice when scrolling through the options on Booking.com but it really is a gorgeous hotel and building as well as perfect location to explore Como. If you don't like the large corporate hotels with soulless bedrooms then you will appreciate this one with lovely ambience and a character period building. Staff were pleasant and helpful. The breakfast room was in a great spot with views of the lake. Very good value.

This boutique hotel is super cute, one could not tell it had only 4 starts, service was amazing, my boyfriend was very sick with the kind of flu that makes you feverishly hallucinate at night and they brought us a kettle to make tea and two cute cups🫖🍵 Had stuff to do in Milan but booked a hotel here for its peacefulness Clean! Amazing staff, and breakfast was dreamy they have a nice view at the lake If i could i'd rate it with 6 stars❤️

Had a lovely time here. The service is impeccable! If you drive to Como, it is easier to stay here: it has parking, near to ferry and boat, can stroll around the city and close to shops. Grazie for a lovely hospitality, from the receptionists to the breakfast crew: including Samir and Cindy (from Malaysia). Will be back ☺️

We are in our mid-70's. Our reservation for Albergo Terminus was made through a travel agency. When we arrived and saw the room - I was hopeful. We had asked for something upscale with atmosphere. It had a beautiful view of the lake from our expansive terrace which was above the restaurant. No one bothered to tell us that they would have LIVE "music" on Thursday and Sunday evenings. That consisted of a woman screeching out her rendition of ABBA with Karaoke tunes playing for our "pleasure" until after 11:30pm. We had an early morning flight so I called the desk and was told they do this EVERY Thursday and Sunday nights and there wasn't anything they could do about it - nor would they make an adjustment to our bill. It wasn't their problem - basically suck it up. I was told there was no management on sight to address my concern as well. The only people that didn't know this would occur was us; and they felt no obligation to inform us when the reservation was made. The music came from the restaurant which was DIRECTLY below our terrace and the roof was open that evening as well. It made for a horrible stay. I would not recommend this hotel at all - because they were so rude and thoughtless and unwilling to make any adjustment for our inconvenience. DON'T STAY HERE if you want sleep.

I lost a Van Cleef & Arpels bracelet (€5,550) in the hotel on Dec 25 and reported it immediately. I was told to wait until the next day. Follow-up actions only seemed to happen after I contacted the hotel’s corporate headquarters (Villa d’Este) on Dec 27. As of today, I have not received any reply from Villa d’Este headquarters to my formal PEC email. Suggestion: Based on my experience, I would not bring valuable jewellery to this hotel. When a serious issue occurred, I did not receive timely help, clear explanations, or proper follow-up, and communication eventually stopped without a solution. How the situation was handled: • The hotel said a physical search was done, but I was not given any written confirmation or supporting details. • I asked whether door access records and security cameras had been checked, but I did not receive this information. • I was told the hotel was not responsible because the item was not kept in the safe. I understand the situation differently and have raised this with the authorities. After asking for clearer answers and documentation, I was informed that the hotel would only communicate through the authorities, and I received no further direct responses. Overall stay: Breakfast options were very limited and below expectations. we had only a few pieces of bacon and a yogurt bowl because options were so limited and unpalatable. Even though the restaurant was mostly empty, staff cleared our plates quickly. The “lake view” room had a partially blocked view due to nearby buildings. Overall, this was a very disappointing experience, especially in how a serious problem was handled. Update: 31/12/2025 21:15 I stand by my account. If there are factual inaccuracies, please clarify and provide written documentation addressing the following points within 48 hours: 1. Timeline: Why did substantive investigative actions seem to begin on Dec 27, when I reported the loss on Dec 25? Please provide a written summary of all investigative actions taken between Dec 25–27, including dates and times, the steps carried out, and the conclusions reached. 2. Transparency: Why was my request for a summary of Room 303's electronic door logs (redacting any personal data) declined? Please provide the redacted summary of the Room 303 entry logs to me. If you consider these logs to be protected by privacy rules, please state in writing the legal basis for refusing an anonymized summary and confirm that the original logs and CCTV recordings have been preserved for the authorities. 3. Communication: Why did direct email correspondence cease after I requested documentation? Please check email correspondence. As of today, I have not received any written documentation and a reply to my PEC, and direct email correspondence has ceased. Update: 27/01/2026 14:18 One month has passed with no resolution. Since management unilaterally ceased email communication, I have received no further updates or follow-up. I remain dissatisfied with the delayed physical search, which was conducted without the support of technical verification. While I fully respect privacy regulations and specifically requested only that the hotel internally cross-verify the timeline using Room 303's entry logs and CCTV footage, or give me a redacted summary of the logs , these requests remain unaddressed. I stand by my account. This statement is based strictly on documented facts and the actual sequence of events.

Absolutely love this hotel. They treat you so well and make your stay very pleasurable. From sitting out front and watching the ferries come and go, to having a great meal served up. I can't recommend them enough. Their Breakfast buffet is amazing and very fresh. The coffee is exceptional and all served with a smile!

Small, uncomfortable room. Can hear people above you walking avove you all night. No coffee/tea available available until 7 am. No where to put a large suitcase. Small sink, shower leaks. Bed comforter is too small to cover the bed. Put sign on door, do not disturb, while we were out and about, they came in and made the bed, closing the suitcase that was on the bed, wrinkled clothes. Not a good experience.

My wife and I had a a great experience at the hotel for our 2 days here. We arrived into Milan early in the morning. We emailed the staff and they graciously accommodated us with an early check in time which was greatly appreciated. The room was nice with a comfortable bed and very amenity you could ask for. ||My wife and I looked forward to the breakfast every morning. The food and juices were fresh and delicious. Would definitely stay here again if I ever come back to Milan.

The only good thing about this hotel is the beautiful restaurant and breakfast. I'm racking my brain trying to figure out how this is a luxury hotel. Our room was 105 which is one of two rooms on the first floor. It felt like a dungeon, with barely a view of the entrance parking lot. There was not one moment of silence. The staff "hallway/bathroom??" Is located behind a door next to these two rooms and all night you hear footsteps, toilet flushing, door slamming, chatter, and whatever they roll down the hall. You can hear every street noise and the music from the bar/restaurant late into the night. The the thermostat did not turn on at all which we were told was "controlled by Como" and not the hotel but what resulted was fluctuations between hot and cold with no benefit of ambient noise from a fan. Maybe other guests had a better experience because they weren't banned to the dungeon rooms of the first floor. For as much as we paid to stay in this hotel we should have been afforded the opportunity to enjoy it and have a restful night sleep. The worst two nights I have ever experienced in a hotel. If you stay here and they put you in room 104 or 105 I would highly suggest requesting a new room immediately (but good luck that they will accommodate).

The first night we stayed here, they had a private party playing loud music, I called the front desk to find out how long the music would go on and they assured me the music would stop at 10:00 pm. The music did stop, but what they didn't tell me was, I would have to listen to the chairs and tables being broken down and loaded in trucks right outside my window for another hour and a half. but the absolute kicker was, We sent out a small bag of laundry to be done without asking the price, when we checked out they presented us a bill for 180.00 dollars, hell, I could have bought a used washer and dryer for that amount. I had laundry done in other city's at a cost of 40.00 dollars. never again.

Just arrived. Advise no one to ever stay if you do the superior room- it's a view of an alley of trash and all you hear is people putting trash and recycling away. We made the mistake of booking it non-refundable. They couldn't even offer us a room with a different view. Not to mention the room is absolutely tiny. 2 stars at absolute best.

I really can't say enough good things about this hotel. From the moment you walk in it is such a classy place. The rooms are exceptional. Very clean and beautiful. I love the details throughout the building. The breakfast spread is phenomenal. From the pancakes to the fresh fruit, juices, and bacon. It was exciting each morning to be able to eat here at the hotel. I loved drinks in the evenings at the outside patio. From the jars of biscotti and marshmallows to the ambiance. If I visit Como again I will stay here no doubt about it. The staff were friendly and very willing to help with restaurant recommendations. Highly recommend to anyone visiting the area and looking for a hotel. Also a short ride from the train station and about 1 mile walk if you decide to walk. We decided to walk on our way in and took a taxi back haha.

Stayed here recently in an upgraded room that had views of the lake. After a full day of travel and an international flight, it was the perfect way to relax in comfort. The staff's English and patience with your Italian is hit-or-miss but Chiara was the sweetest, most helpful hotel clerk of anyone we encountered during our entire Italian trip. It's a beautiful old building on the lake and very close to the Duomo, stazzione and funiculare to Brunate. It's also right across the street from the Como water ferries. Our room was very comfortable with an upgraded bathroom (heated floors!), a big comfy bed, good wifi, and a cable. My only regret is that we stayed in Como and at Albergo Terminus only one day -- I would highly recommend the hotel.

Great hotel in the middle of the Piazza area of Como, on the Lake! Great location, excellent waitstaff, very nice complimentary breakfast much better than a continental with fruits, cereals, coffee, juices, etc. Front desk staff were so pleasant, helpful and wonderful! Great location, too and very accomodating!