Long Pham
Google
I had a wonderful experience June 1, 2025 around 6:35:12PM shopping at the Albertville Premium Outlet Mall at Aeropostale store #0651, overall they had a T-shirt that I liked alot but I had noticed the sales associate #984979 register #001 Transaction #1998 on June 1, 2025 around 6:35:12PM had a messy counter top at her register when I was checking out, I noticed that she had an ice coffee behind her from Starbucks where you place the returns/exchanges, however when I got back to my aunt's house back in Saint Anthony, MN 55418 I noticed that this sales associate #984979 made an honest mistake not realizing she had stained my brand new hamburger hello kitty T-shirt from the mess she had on the counter by her register, I was told by the supervisor Ex to contact Aeropostale customer service, however I don't want this sales associate #984979 to get penalized for her mistake of staining my brand new T-shirt because it was an accident & wasn't done intentionally & she didn't even realize that it got stained by her area that I seen was messy, she is a good hard worker & I forgive her, I don't want management of Aeropostale giving her a verbal warning, written warning or any suspension. I just want sales associate #984979 to be made aware that she shouldn't be eating or drinking anything up front by the registers & that her work station should alway's be disinfected & clean when operating with customer clothing because customer happiness is a must & customer satisfaction. remember R.E.A.C.H (remember everyone associates customer happiness) I believe going forward no sales associate should be eating or drinking around any of the registers up front & this Aeropostale store #0651 really needs to give thanks to the Aeropostale store #0340 give the manager a thank you for going above & beyond to fix Aeropostale store #0651 sales associate #984979 mistake prior to my Hamburger Hello Kitty T-shirt that was damaged by the stain that got on it from the messy counter by the register. I gave a 5 star because everyone is a hard worker at this location & I was very satisfied overall, this minor mistake was unexpected by the sales associate but got fixed & resolved immediately by the Aeropostale store #0340 in Oakwood Mall on Golf Rd in Eau Claire, WI & I was given an even exchange. I ask of store #0651 to give store #0340 a call & give a sincere thank you to the manager that helped me through this, I will come back to shop at store #0651 but I ask that sales associates eat in the break room & not on the work floor & to keep there work area cleaned at all times when handling my clothing next time. customer's alway's can see when a sales associate keeps there area clean, & when there working hard at there best. I worked for alot of retail store's before & customer satisfaction & happiness is important because that's how you get good store ratings, store promotions, & the more good store reviews, the more customer attraction to the store & more positive encouragement comes from customers to others to come shop at that store location, meaning the store gets more money. Keep up the good work everyone, I'm unable to exchange at this store because I don't live in Albertville, MN but if I was given 40% off my next purchase from this store location or an in store credit for what happend & the mistake that occurred, I definitely will want to come back sooner than later, other customers who view this & shops in your location knows your a good store & you guys care & go above & beyond to give good customer satisfaction that you value so much so that customers keep coming back to shop for more just like me, but I honestly gave 5 stars because I care about everyone who works at store #0651 & nobody's perfect at there job & I'm just looking out for everyone & the store because I love shopping there for clothes & colognes. Thank you for all the hard work you do to keep customers happy & wanting to shop for more.
Have a wonderful great Summer! Keep up the good work sales associates & to everyone of Aeropostale in Albertville, MN.
Sincerely,
Long