Lisa B.
Yelp
If I could give no stars for my experience, I would ! I waited a few days to post a review because I wanted to think about it and make sure I was not being too caught up in the moment, but upon reflection I am more dissatisfied that ever! The crew was late and my boyfriend and another paying patron had to help set up the balloon. Probably no biggie as setting it up was a site to see for sure, but the the cost should not be on the patrons but the crew. OH, but remember the crew was late. Our pilot Glenn was lovely and nice, but he skimmed the ground more than ballooning saying the other patron wanted to see wildlife? He also ended the ride early because "of low fuel" hmmm? Most companies would be prepared with fuel with four paying customers. When the flight landed we had only been in the air for 42 minutes (remember he said he was low on fuel). Then when Glenn landed we waited in the desert for a half hour for Barbra to pick us up and give us a glass of very cheap champagne. The website also says they fly over the Rio Grande; nope you fly over residential housing and empty plots. Yes, you might get to see rabbits and coyotes, but its a balloon ride and thats what it should of been. The company also mentions a few times about tipping the help and pilot, no one in our group did so, because it was, for lack of better words...LAME. The only thing nice I can say is that the people working and Glenn were very kind, but they dialed it in this morning and since this was a bucket list event for me, I could not be more sad and disappointed. I will return to New Mexico again and try a balloon experience again, but with another company! I would encourage you to do the same.