MaliFamily
Google
Our home away from home! The room was comfortable and the staff go above and beyond. For us, staff can make or break an experience so I will first discuss the hotel, followed by staff.||A beautiful marble lobby. It was one of the first 5-star hotels in Prague. The room and bathroom were large for European standards. Happy with plenty of counter space for toiletries in bathroom and loved the heated floors. The shower pressure is strong and there is plentiful hot water. ||We liked the location, but it is about a 15 minute walk to the old town Square, a 10 minute walk to the national museum, and just off Wenceslas square. We enjoyed the pretty walk each day but we saw plenty of trams and buses. I read the public transit system is good. You can download the app Pid Litacka to buy tickets on line.||We ate breakfast each morning and one dinner in the hotel restaurant, which is highly rated. All meals were good.||About the staff:|The two gentlemen who checked us in the evening of October 13th (I did not get their names) and patiently answered our questions about Prague. It was late so the concierge had left but they made sure to leave a message for Austin who phoned the following morning with our dinner reservation. Austin, the concierge, is phenomenal. He got to know us quickly so his recommendations were perfect for us. When we told him our plan to go to a nearby restaurant prior to our Prague Philharmonic performance he insisted on making us a reservation at a better restaurant, Aromi. So glad he did! Beautiful dining room and excellent food, especially if you like seafood.||We looked forward to breakfast each morning, as much to see the servers as to enjoy the beautiful spread. After 5 days they felt like family. A special thanks to Dia, who is warm, professional and greeted us with a genuine smile each morning. In just 2 days she knew our usual orders and when she realized I liked fruit and yogurt, she brought me a bowl of berries.||Also, Sylvia, the breakfast manager, is exceptional. We noticed she works as hard as her staff and loves her job. She has done a great job training the staff to be exceptional.||We will stay here again when visiting Prague