Juliet
Google
I am honestly shocked this hotel is rated as a 4-star property, because the experience was nowhere near that level. From the moment we arrived, it was disappointing.
There is nowhere to pull up and unload your bags the street is a narrow one-way with barely any space to stop. There’s no parking lot, so you to walk about 7 minutes to an overnight parking lot just to leave your car which would be fine if they had people helping with bags.
When we checked in, no one offered to help with our luggage. They actually don’t have staff for that at all for this which is surprising and inconvenient for a “4-star” hotel. The front desk wasn’t friendly, and the overall welcome felt cold and unaccommodating.
The room itself was average and extremely small, definitely not what you’d expect for the price point.
To make things worse, at checkout right in the morning they immediately denied my check-out, telling me the housekeeping supervisor denied any late checkout today, something I’ve personally never experienced at any hotel. The attitude from staff was dismissive.
The only positive is the location, but there are plenty of other hotels in Reykjavik with great locations and far better service. We stayed in several during our trip to Iceland, and I would recommend others.
Overall, this property seriously needs to reevaluate what it means to operate at a 4-star level.