Aldea Kuká - Holbox Eco Hotel Boutique

Staff were exceptionally kind and helpful and accommodating, they even kept the restaurant open for us when we were late in our arrival our first night. Rooms were clean, showers were hot, yoga was a perfect start to the day, pool area was exceptionally clea and maintained. Menus had a wide variety, and breakfasts were wonderful. Chef Tony and all the restaurant staff were always kind and great to get to know. The property was quiet. And beach front Cabanas were perfect for days in the sun. Our only negative feedback was that the rooms could be better insulated for sound. The room floors were beautiful wood, but noisy. Not noisy enough to prevent us from booking here again in a heartbeat, but noisy nonetheless. We were here 9 nights, and we're sad to leave. We were treated very well here at Aldea Kuka, and can't wait to come back again🙏❤️

Noisy Rooms / low service qualities The service didn’t quite meet the expectations for a 4-star hotel. Staff were often not very attentive — we waited 15–20 minutes for simple cappuccinos at an empty beach bar, and even then the order was incorrect. Similar delays happened at breakfast, where drinks took surprisingly long despite the restaurant not being busy. The included breakfast also wasn’t really good - under-seasoned and just not really good (and we had several different and also mexican dishes) We may have been unlucky with our room, but it was extremely noisy especially in the night. It sounded like a staff station was located above or next to us — we could hear walkie-talkie messages clearly as of they talked right next to us. The air conditioning was also loud. Overall, the room was pretty sound-sensitive, which affected our comfort ( and sleep). When we arrived, the reception area was crowded, but no water or welcome drink was offered while waiting, which is something we would expect from a hotel of this category. The location itself is fine but requires a walk to reach the town center, so next time we might choose something a bit closer. I also accidentally walked into the wrong room using my keycard/bracelet — the guests were still in bed. I left immediately, of course, but this seriously shook our trust in the hotel’s keycard system and made us wonder whether other guests could just as easily access our room. Overall considering the service level, breakfast quality, and noise issues, we’re not sure the price is fully justified.

Beautiful hotel, but very poorly insulated rooms, poor service and definitely not worth the money We first stayed in a lower-floor room where there was severe noise from the room above us all night. The rooms are very poorly insulated, so you clearly hear every movement — which becomes unbearable if guests above are loud (or dragging furniture around, we sent proof to the reception) After repeatedly asking, we were finally moved to another room. However, this was a downgrade, including a bathroom without a door to the bedroom. We accepted it only because it was quieter. No real apology or gesture was offered for the sleepless night or downgrade. On arrival, the toilet in the new room was broken. No one could fix it that night, and although someone came the next day, it still didn’t work, forcing us to manually flush with jugs of water for the rest of the stay. Despite all of this, there was no compensation, no proactive solution, and no empathy shown. At checkout, we were even asked to pay for minibar beers because the fridge had been unplugged — something that was not stated anywhere — leading to an unnecessarily unpleasant discussion. Positives: the hotel is very pretty, well located, breakfast is okay, and the staff is personally friendly. Unfortunately, the service, room quality, and handling of serious issues are far below what’s acceptable for a boutique resort at this price point. I would strongly caution future guests, especially regarding noise in lower rooms.

Travelled late December with a group of six, three couples. Exceeded expectations, clean property, high-quality drinks and food. Would return in a heartbeat. Friendly staff with ability to order from the restaurant and bar from your beach chair. Highest quality food & drinks using fresh ingredients and served with a smile. Special mention to Luiz, Javier and Mike who lit up when we came out and felt more like family. Delicious food, walking distance to market, beach bars and beach side restaurants.

It brings me great disappointment to leave this review as Holbox has to go down as one of the best places I have ever visited. But unfortunately from the very first moment I checked in, our hotel which we prepaid for in full before we got there, we had a issue with our credit card (getting temporarily blocked, due to, many payments abroad) meaning we couldn’t pay the $500 deposit (which we later learned, they want it, to top you up with 20% tips after every meal/ drink including , the complimentary breakfasts) we offered to pay with multiple debit cards which they declined, so we paid as we went with pesos, this is the only reason we can think of as to why they were off and pretty rude with us, the location and aesthetics of the hotel is 10/10 could not fault it, but the staff all round (with exception of 2 waiters (luis and a older man) were very rude, acted as if they were doing you a favour, and we weren’t wanted here, I have stayed in 3* hotels in Benidorm with better service, our first 3 meals all ordered acknowledged what was ordered and still came wrong, they then bring over a receipt suggesting a 20% tip (which is why we think they were so off about us not being able to pay the $500 deposit, as they stand over you while you sign if you want to tip or not, we felt very pressured to tip, for your information we always tip even if not happy with the service, but when you are almost forced to tip, with appalling service bog standard food , and not what we asked for , it is pretty frustrating), The toilets do not work, you can hear every single conversation from your neighbours to the point we actually heard our next door neighbour speaking to a member of staff who had come round because their toilet wasn’t working, they say quiet time from 9 to 9 which is clearly because there are huge gaps under the doors, this was a real shame because holbox is one of the most beautiful islands we have ever visited, we learned pretty fast, to eat out in the town. The quality and service is far better and a fraction of the price, when we checked out, we were not even asked if we enjoyed the hotel or had a good time etc, it was as if they knew or didn’t want us to enjoy our time there, just to add whenever we went to reception to hire bikes, get towels ask questions etc, the staff would suddenly stop talking and as we leave felt as if we were whispering , call me strange but this was a very weird vibe, We also had a issue, where we had a taxi organised by the hotel, we contacted the taxi, and then got waited, a taxi arrived, confirmed our name, and brought us back, we were then informed this was the wrong taxi, and harassed on WhatsApp, to pay for both taxis in full, when we replied questioning this we were then ignored, which then lead to more awkwardness in our interactions with reception, we genuinely felt unwelcome and looked down on in a 5* hotel we paid in full before hand for. Also to mention we booked this via booking.com and the reviews section I get after every booking have been switched off for this hotel which is very strange, I wish I read other google review before I booked, as a lot of similar issues which lead to be our same experience. In the pictures you will see the huge gaps under the balcony and front door to our room, the storage space which is 1 coat hanger and 1 very small shelf (we had to live out our suitcase) , and a bacon and cheese omelette I ordered which is apparently 2 fried eggs, and a slab of cheese and bacon thrown on the side

We have stayed here twice now and both times have been overly satisfied. Javier and Luis were fabulous as not only servers, but also with recommendations for what to do from activities to dinner options, etc! They are super attentive. They immediately got to know us by our names and provided us with over and above services. The hospitality shown by these two and the rest of the staff was outstanding!!! We took advantage of the free yoga led by Victoria and again this exceeded our expectations. We highly recommend and we will be back!!!

The hotel sits in a safe and quiet side of the island. The beach is stunning. The rooms are spacious. The staff is friendly and helpful. The food is delicious. The ambient is relaxing and warming. Had an amazing time during my stay. The chef and kitchen manager were incredible. I want to thank our waiter Luis Arturo for being attentive to our needs.

Our favorite place we stayed on the island so far! I’ve been there about 6 times and I truly don’t understand why the bad reviews - don’t listen to them! Rooms were great, restaurants and service amazing, I tried the gym and has good options to exercise and we enjoyed doing a morning yoga class.

There were 3 giant MOUSE in the hotel hallway and 2 MOUSE in our room eating our cookies!! Worst hotel manager Anahi makes a terrible job here and messed up everywhere in the hotel!! NEVER GO TO THIS HOTEL

This is basically an issue overpriced hostel. The rooms are only to take pictures, when it comes time for rest us way too loud. You can hear everything the other rooms are saying. Don't recommend.

Absolutely gorgeous! The rooms are outstanding- we upgraded to the two story room overlooking the pool and ocean and are glad we did. The staff is so friendly and accommodating. The restaurants are some of the best on the island. The downside was it rained a lot but luckily we had a great restaurant and room right at the hotel.

This property has so much potential. It's a beautiful setting in a beautiful place. What they don't have is any customer service. The operation run at this resort is lacking at all levels. Rude, abrupt, unapologetic...it is obvious that there is lack of management and training. Every meal, there was a mistake with our bill. Every time we had to deal with the front desk, they treated us like a problem, no smiles, and very little resolutions, never any apologies. We stayed in the Presidential Suite. The most expensive and nicest room on the property. One evening, security came and pounded on the door as if he was going to break the door down and raid our suite. He proceeded so say we couldn't talk in our room and had to go to bed. WTF! We were a group of grown women. There is no excuse for anyone to make us feel threatened and unsafe in our room. The way he approached us was unacceptable and horrifying. I've travelled around the world and stayed at some of the many nice hotels for my work. Never have I expected such a low level of customer service. What's needed here is a hotel consultant to go in and rework the way this hotel is run. So much potential...

The place is a mini paradise within a paradise.The rooms were comfortable,the property itself is very clean,amazing food and a relaxing pool that was absolutely breathtaking.My only honest opinion was that the service could have been better.I would come back again and I'd absolutely recommend to take a chance here.

WARNING: Booked for a magical Christmas week, but got diagnosed with COVID-19 two days before and of course had to quarantine. Two weeks of unresponsiveness from this hotel following my cancellation, only for them to tell me that they would keep my money rather than give me a refund. I would not recommend a place profiting off of people who come down with COVID. Beautiful sure, but a hotel is nothing without compassionate customer service. I will never book there again.