Aldea Kuká - Holbox Eco Hotel Boutique

Beautiful hotel, but very poorly insulated rooms, poor service and definitely not worth the money We first stayed in a lower-floor room where there was severe noise from the room above us all night. The rooms are very poorly insulated, so you clearly hear every movement — which becomes unbearable if guests above are loud (or dragging furniture around, we sent proof to the reception) After repeatedly asking, we were finally moved to another room. However, this was a downgrade, including a bathroom without a door to the bedroom. We accepted it only because it was quieter. No real apology or gesture was offered for the sleepless night or downgrade. On arrival, the toilet in the new room was broken. No one could fix it that night, and although someone came the next day, it still didn’t work, forcing us to manually flush with jugs of water for the rest of the stay. Despite all of this, there was no compensation, no proactive solution, and no empathy shown. At checkout, we were even asked to pay for minibar beers because the fridge had been unplugged — something that was not stated anywhere — leading to an unnecessarily unpleasant discussion. Positives: the hotel is very pretty, well located, breakfast is okay, and the staff is personally friendly. Unfortunately, the service, room quality, and handling of serious issues are far below what’s acceptable for a boutique resort at this price point. I would strongly caution future guests, especially regarding noise in lower rooms.

This hotel is truly everything one could wish for. The atmosphere is inviting, the design is beautiful, and the attention to detail is exceptional. The staff are some of the most genuine I’ve ever encountered- friendly, approachable, and wonderfully professional. The food is phenomenal, with a menu that somehow has everything you could ever want to eat. The kitchen is excellent, delivering consistently delicious meals from morning to night. The beach area is also one of the best maintained I’ve seen. Any occasional seaweed is cleared immediately, and the shoreline always looks pristine. And, despite what some guests have mentioned, there are absolutely no charges for beach beds or loungers - everything is included and readily available. From the welcome drinks to the thoughtful gestures throughout the stay, nothing is overlooked. You feel cared for in a way that’s rare to find. Stay here once, and you’ll never want to stay anywhere else again. Highly recommended!

Noisy Rooms / low service qualities The service didn’t quite meet the expectations for a 4-star hotel. Staff were often not very attentive — we waited 15–20 minutes for simple cappuccinos at an empty beach bar, and even then the order was incorrect. Similar delays happened at breakfast, where drinks took surprisingly long despite the restaurant not being busy. The included breakfast also wasn’t really good - under-seasoned and just not really good (and we had several different and also mexican dishes) We may have been unlucky with our room, but it was extremely noisy especially in the night. It sounded like a staff station was located above or next to us — we could hear walkie-talkie messages clearly as of they talked right next to us. The air conditioning was also loud. Overall, the room was pretty sound-sensitive, which affected our comfort ( and sleep). When we arrived, the reception area was crowded, but no water or welcome drink was offered while waiting, which is something we would expect from a hotel of this category. The location itself is fine but requires a walk to reach the town center, so next time we might choose something a bit closer. I also accidentally walked into the wrong room using my keycard/bracelet — the guests were still in bed. I left immediately, of course, but this seriously shook our trust in the hotel’s keycard system and made us wonder whether other guests could just as easily access our room. Overall considering the service level, breakfast quality, and noise issues, we’re not sure the price is fully justified.

We have stayed here twice now and both times have been overly satisfied. Javier and Luis were fabulous as not only servers, but also with recommendations for what to do from activities to dinner options, etc! They are super attentive. They immediately got to know us by our names and provided us with over and above services. The hospitality shown by these two and the rest of the staff was outstanding!!! We took advantage of the free yoga led by Victoria and again this exceeded our expectations. We highly recommend and we will be back!!!

The hotel sits in a safe and quiet side of the island. The beach is stunning. The rooms are spacious. The staff is friendly and helpful. The food is delicious. The ambient is relaxing and warming. Had an amazing time during my stay. The chef and kitchen manager were incredible. I want to thank our waiter Luis Arturo for being attentive to our needs.

Super nice resort in Holbox. The resort has everything you need to enjoy the experience. The food could be improved, especially compared to other nearby restaurants and the pricing. Unfortunately, the beach was extremely smelly and dirty during our stay due to seaweed. In this case, no one cleaned it up, whereas other resorts had completely cleaned their beaches. Taxi to get there from the ferry was ~15 USD.

Absolutely Terrible Experience — Avoid at All Costs This was by far the worst hotel experience I’ve ever had. The entire property reeked of what can only be described as a septic tank or rotting waste — the smell was unbearable. When we reported it, the staff claimed it was due to sargassum (seaweed), but that explanation made no sense — sargassum does not smell like sewage, and none of the nearby hotels had the same issue. We even saw workers dealing with the pipes, which clearly pointed to an internal plumbing problem. We spoke to multiple staff members, the hotel manager, and even reached out to the CEO, but no one offered a real solution or any compensation. It honestly felt like they only cared about keeping our money, not about our experience. I would never recommend this hotel to anyone.

Extremely disappointing stay. The stench of sewage was unbearable from the moment we arrived. Staff kept insisting it was caused by seaweed (sargassum), but we could clearly see open pipes and workers fixing leaks inside the property.|We walked to nearby hotels and the smell completely disappeared, proving it was not related to the beach or the algae.|Customer service was rude and dismissive, refusing to acknowledge the issue or offer any refund. This is a serious sanitation problem, and I wouldn’t recommend this hotel to anyone. It is insane. Avoid taking your kids

There were 3 giant MOUSE in the hotel hallway and 2 MOUSE in our room eating our cookies!! Worst hotel manager Anahi makes a terrible job here and messed up everywhere in the hotel!! NEVER GO TO THIS HOTEL

This is basically an issue overpriced hostel. The rooms are only to take pictures, when it comes time for rest us way too loud. You can hear everything the other rooms are saying. Don't recommend.

Absolutely gorgeous! The rooms are outstanding- we upgraded to the two story room overlooking the pool and ocean and are glad we did. The staff is so friendly and accommodating. The restaurants are some of the best on the island. The downside was it rained a lot but luckily we had a great restaurant and room right at the hotel.

This property has so much potential. It's a beautiful setting in a beautiful place. What they don't have is any customer service. The operation run at this resort is lacking at all levels. Rude, abrupt, unapologetic...it is obvious that there is lack of management and training. Every meal, there was a mistake with our bill. Every time we had to deal with the front desk, they treated us like a problem, no smiles, and very little resolutions, never any apologies. We stayed in the Presidential Suite. The most expensive and nicest room on the property. One evening, security came and pounded on the door as if he was going to break the door down and raid our suite. He proceeded so say we couldn't talk in our room and had to go to bed. WTF! We were a group of grown women. There is no excuse for anyone to make us feel threatened and unsafe in our room. The way he approached us was unacceptable and horrifying. I've travelled around the world and stayed at some of the many nice hotels for my work. Never have I expected such a low level of customer service. What's needed here is a hotel consultant to go in and rework the way this hotel is run. So much potential...

The place is a mini paradise within a paradise.The rooms were comfortable,the property itself is very clean,amazing food and a relaxing pool that was absolutely breathtaking.My only honest opinion was that the service could have been better.I would come back again and I'd absolutely recommend to take a chance here.

WARNING: Booked for a magical Christmas week, but got diagnosed with COVID-19 two days before and of course had to quarantine. Two weeks of unresponsiveness from this hotel following my cancellation, only for them to tell me that they would keep my money rather than give me a refund. I would not recommend a place profiting off of people who come down with COVID. Beautiful sure, but a hotel is nothing without compassionate customer service. I will never book there again.