Alecrim ao Chiado - Once Upon a House

Great location for exploring Lisbon. Walking distance to lots of sights nearby. Room size was very big with plenty of space to relax. The breakfast area downstairs was fabulous, oozing with character. All the food was of a high quality and eggs were cooked to order. The area itself is quite compact, however, so when the hotel is busy there are occasions when a table is not available.||Reception staff were extremely helpful and friendly. We had an issue with lost luggage on arrival in Lisbon and the staff were so obliging in helping us liaise with the airport and getting our luggage delivered to the hotel.||We thoroughly enjoyed our 4 nights a Alecrim au Chiado.

Pro’s: The room is spacious and Lara was so helpful. You can see the scenic river from the balcony. Cons: Shower cubicle is small as others have mentioned, breakfast options are very limited but the scrambled eggs are filling and prepared on request, housekeeping isn’t very friendly to even smile and an apparently clean towel was stained when towels were replenished. The place opposite my room was so loud all throughout the night as were fellow guests staying in nearby rooms casually chatting outside the rooms. The TV also stopped working the day after due to signal issues. Overall, the room was very spacious but issues persisted with everything else.

We were in a deluxe suite and the shower was quite large. We found the breakfast options plentiful. Most importantly every staff encounter was delightful and helpful. The location was perfect. We walked everywhere from the hotel. I would stay here again!

Absolutely loved our one night at this charming little boutique hotel. Wish we could have stayed longer but we only had one night in Lisbon before our flight back home. What we loved:||The room: So tastefully appointed! There’s a generously sized entry area, with a coat holder and a glass-doored wardrobe with hangers, shelves, robes and a safe. To the right was a beautiful bathroom with a double sink and large glass-walled shower. (Bonus: large wall-mounted refillable bottles of Ritual soaps and lotions.) To the left is a large bedroom and sitting area with a table and chairs in front of a mini balcony overlooking the lively street. Comfy bed, tasteful decor.||The location: In the heart of the Old Town, walkable to stunning historic squares and buildings, the waterfront, plus plenty of authentic spots to eat or sip cocktails and watch the world go by. (Only downside: it was lively on the Saturday night we were there, so if you’re a light sleeper, consider earplugs and/or a white noise app!)||The service: Low key but absolutely excellent. We were greeted at the door by a young man who checked us in, showed us how to use the entry access codes, and walked us upstairs to our room. When we mentioned we would sadly miss the free buffet breakfast due to our early flight, he arranged to have a tray sent up by 6 a.m. He apologized that it would be basic but we were delighted and grateful to feast on crackers and fresh jam, fresh fruit, and juice boxes, along with Nespresso coffee.

We stayed last week for 3 nights - we went with another couple and were given rooms next door to each other. Our rooms were spacious great facilities. Breakfast really good - made to order eggs and selection of pastries and bread. They bring fruit juice, fruit and yoghurt to your table as well (you order this when you arrive at check in). Close to the river front… staff really friendly and happy to give recommendations. Felt very personal !

I’m giving this a one star review because me and my wife got food poisoning from the hotel breakfast. I suspect they were reusing cold cuts that had been out all morning the following day. Believe the reviews talking about shower size, there is not even room for you to soap yourself. Location was great, rooms are otherwise well maintained. However the bare minimum I require is not being poisoned by my hotel so the 1 star remains.

It is an excellent boutique hotel in a great location. The staff is exceptional. They are genuinely warm and welcoming, and no question was too much of an ask. I would unequivocally recommend the hotel. It is not a budget-friendly choice. If you want to splurge on yourself, This is the place.

An amazing hotel to stay in. The location is fantastic with a 10 minute walk to the city center is very easy. The rooms are cozy, clean, very spacious and well stocked. The staff were all super friendly especially towards our service dog and the breakfast was incredible (shout out to the Omelet). I would definitely stay here again.