AlHamra Hotel

The BEST service I received in any hotels. I’ve had the pleasure of staying here for 3 nights and the staff, all the way from the doorman to the supervisor were the friendliest! With the quickest service and room service. The staff went out of the way to help me for anything and everything I requested. 100% percent recommend! Mr Haitham the driver was amazing! Mr Kareem was an absolute pleasure to deal with! And Mr Mozaffar the supervisor made my stay memorable with the best of customer service! Once again, I loved it here, the buffet, the food and the facilities like gym and sauna and steam room along with pool, are all maintained spotless! Rooms are high tech with great AC’s and mattresses. I know at this point this may sound like a fake paid review but trust me guys I couldn’t find a single fault in the service or quality of this hotel. I recommend it 100%!

I absolutely love this hotel. Everything about it was on point. I don't think I would choose any other. The bed was very comfortable; I slept very well. The room was very nice, clean, and tidy. The view outside was nice. The room was not claustrophobic at all. Anyone who is claustrophobic, don't worry, the window does open. The bathroom/toilet was very nice and clean. I have no complaints at all. Lastly, the staffs are very nice and friendly, their service was really good. The breakfast buffet was amazing. 😋

It was exciting, the cuisine fabulous the customer service excellent. The surrounding clean but the carpets/rugs in the rooms needs to be either changed or washed they made the rooms incomplete because every other thing is beautiful and of high standard. I also wish the check in time will be considered since most guest arrive in the early hours of the morning and then have to pay for a whole day and they have to check out earlier than their flight time. Other than that I loved my stay at the Al Hamra the hospitality is top notch.

Exceptional service and reception by Mohammed Gamal and Rey. The live omelette station was also amazingly managed by Mr. Rahil. Mohammed Gamal gave us wonderful service. The food was delicious and healthy as well. As a diabetic, I look forward to going to the breakfast buffet again!

I recently visited Al Hamra Hotel for their dinner buffet. The salad selection was impressive, offering plenty of variety and fresh options. However, compared to the salads, the main course felt a bit limited, and I believe there should be more key items to choose from. Another concern was the lack of name tags on the dishes—for example, I don’t eat seafood, and it was hard to tell whether the pasta contained tuna or chicken. The dessert section was excellent, with a good variety of sweet treats. However, there was no staff around to assist guests, which made things a bit inconvenient—there really should be someone available to help with plates, serving, or guidance. Overall, it’s a pleasant buffet experience, but clearer labeling, more main-course options, and attentive staff support would make it even better.

⭐️⭐️⭐️⭐️⭐️ The staff are incredibly accommodating, especially Mr. Gamal and Mr. Fadi, who provided excellent service. The food is delicious, and the overall atmosphere makes it a perfect place to celebrate special occasions. Highly recommended!

I had one of the worst hotel experiences of my life here. I booked a long stay in a Junior Suite, only to walk into a room that reeked of cigarette smoke, had burn marks on the couch, torn carpet, and—unbelievably—insects crawling under the bedding the moment we arrived. I have videos. Management apologized and upgraded us to a Deluxe Suite, which was better, and most staff were polite. But even then, valet service was painfully slow and understaffed. Then halfway through our stay, we woke up to a huge cockroach on the bathroom sink. Again—video proof. That was the final straw. We told management we were leaving immediately. Instead of taking accountability, the sales manager chose to get defensive and claimed the insects “must have come from our luggage”. Pathetic, rude, and completely illogical—especially since the first insects were found before our bags even entered the room, and the second was a massive cockroach in their own bathroom. They refunded the remaining nights, but honestly, that’s the bare minimum. This hotel has serious hygiene and quality issues, and the way management handles complaints is even worse. Avoid this place.

The worst hotel ever. Very bad service, I had to call reception multiple times to follow up on my other, which was extra towels. Guess what? A junior suite for two people they added only a single set of towels. Called three times asking for it. Water? Called three times asking for it because each request take a century in this hotel. Trolley to take our luggage? More than 30 minutes waiting and guess what? Called three times as well but the third one without any response. Room? I think them forgot to clean it well before our check in. A nail between the bed, the carpet was really dirty. Room hygiene was at its worst. Bathroom was missing conditioner as well. Very great package to become the worst hotel in Kuwait. Congratulations on this achievement! Yes, the towels they brought bleached out blue ones from the swimming pool.