Dr. T.
Yelp
I am writing to publicly share my personal experience during a visit to Allegria Italiana Ristorante on Friday, June 27, 2025, with my daughter, who is a minor. What I describe below reflects my perceptions of the events that occurred.
My daughter, who is of Hispanic/Latino descent like me, was excited to try this restaurant after finding it online and briefly reviewing the menu. Upon arrival, we were greeted by a staff member who appeared visibly stressed and, in my opinion, unwelcoming. Despite this, we chose to stay in hopes of enjoying our meal.
As I began asking questions about the menu, particularly due to my daughter's severe food allergies, the interaction with our server, Nancy, quickly felt dismissive. She interrupted me mid-sentence, regarding her desire to serve another party seated next to us, which I perceived as her being frustrated with us, with an impatient tone. I calmly expressed that her behavior made us feel uncomfortable and unwelcome, particularly as we did not seem to share the same background as all of the other patrons present at the time.
When I asked to speak with a manager, she informed me that she was the manager. I then asked for another server to assist us instead, hoping to salvage the dining experience for my daughter. A second server arrived afterward and confirmed that Nancy was the manager. I asked for the name of the owner, but the server didn't know.
Shortly after, a man (who was later identified to me as Vito Dragonetti) approached our table in what I perceived to be a confrontational and hostile manner, stating, "Who wants to speak to the owner?" I immediately extended my hand and politely introduced myself, stating, "I would like to speak to the owner. Are you the owner?" He left my hand extended for several seconds and finally replied sarcastically, "Maybe I am, maybe I am not."
What followed was a series of interactions that I perceive to be condescending, accusatory, offensive, and verbally aggressive. His comments, in my opinion, minimized my concerns about food allergies. To my surprise, he aggressively stated, "Can't you read a menu? The names and ingredients are right there. Can't you read it?" I was taken aback by the tone used, particularly given that I was calmly expressing my concerns as a paying customer and parent.
When I expressed that the interaction made us feel unwelcome, stating, "I feel as though you don't want us here." I was shocked when the individual, whom I believed to be the owner, angrily and openly yelled at us using profane "F" language in front of my daughter and other patrons. He yelled out loud, stating, "Get up and get out of my restaurant. Get the F-out!"
My daughter and I were immediately frightened and quickly stood up to walk out as he continued to follow us and yell profanities at my daughter and me in front of the entire restaurant, shouting, "F-you, get out of my restaurant!" Upon exiting, I told the owner that I felt his behavior was racist and that I would be reporting him to the Better Business Bureau, when he yelled, "I don't give a F!"
My daughter and I felt deeply shaken, humiliated, and alarmed by the interaction. As a mother, it was incredibly painful to see my daughter, who had simply been excited to try a new restaurant, be so distressed and shaken by what had just occurred.
I want to emphasize that this review reflects my perception of our experience. In my opinion, the behavior we encountered was inconsistent with the standards of respectful customer service and hospitality. I have observed several other publicly available online reviews that described interactions with similar themes, which I find deeply concerning. Since then, I have reported this incident to the Better Business Bureau, and most importantly, to the Florida Commission on Human Relations (FCHR), in hopes that this never happens to another innocent child or adult!