ALLEVA: EMR Software for Behavioral Healthcare

Alleva has been a great system to help navigate our residents personal information. it good to have everything all in one place and it is even better to know with alleva their is changes to learn new things with the trainings and the updates. i really enjoy the easy access and daily notes i need to input tobe able to find everything in 1 place is the best for me. thank you alleva for this great opportunity to share.

We've had a great experience with Alleva. The system is very user-friendly, and their team is incredibly responsive anytime we need assistance. Highly recommend!

This company is a terrible company. I was with them for 4 years. No respondes to problems or issues with the system. We begged them to help us download our data for an insurance audit. They would not help us. Also would not help us with problems n side the system. We had to figure out “work-arounds” ourselves. Finally we decided to leave and when we did they threatened to turn me over to collections for not continuing on their contract and then refused to give me my patient data which is “information blocking” which is federally regulated. They blatantly refuse to abide by HIPPA regulations.

Alleva was very user friendly and the support was great. Cyndy was available for any of my questions or concerns and was very helpful. I would 100 percent recommend their services.

Alleva has helped me so much in my place of work. I recently graduated with my Masters Degree and I completed my internship hours at a facility that uses Alleva, and I couldn’t think of a better way to learn the ins and outs of social work!

Alleva has greatly helped me as a CIT complete my daily tasks with ease. The support team is prompt and professional when it comes to fixing the issues that arise.

Before considering please review other poor reviews. They can't be understated and share the exact same frustrations. This is a rebranded Dazos product. The CRM in my opinion is still in beta phase 1.5 years into using it. It also costs our facility the most money. There is very few issues alleva programming can fix leading to LONG wait times as they push the problems to dazos. A few months ago they are no longer handling crm issues (because they cant?) and got an email from dazos saying for MORE money they can assist in streamlining process and fixing things. Its poorly programmed, on top of a multitude of issues our journey began with them saying dont save username or passwords because it will mess up the system and they cant figure out why. Slow servers, logging in and out mid session requiring more entry and updates that then break previous working functionality. If you are a facility with zero previous forms or operating procedures and solely use Alleva forms, it MIGHT work. For anyone looking to transfer forms already existing, an intuitive program that populates info into other areas, or a responsive programming team for fixes, STAY AWAY. Multiple points of entry over and over and a system that they claim is customizable but ultimately breaks the system with most changes or wording due to mapping. Do yourself and staff a favor and look elsewhere. One positive thing I can say so this review doesn't come off as an unfounded angry customer is the "customer success manager" we have is polite and typically prompt however the problems are ultimately not fixed or solved through them. Its requires the programmers in most cases and tickets submitted. In some weird way it was almost a relief to finally look at reviews and see other facilities experiencing the same problems.

Absolute garbage programming. The system constantly logs you out or redirects you to the home screen in the middle of what you're working on. It randomly duplicates documents and medication orders that you enter in, and has an affinity for locking you out from signing your work until you've logged out and logged back in, having to repeat what you just did. Menus behind menus behind menus, all with incredibly slow response times from their servers makes getting even the most basic of tasks completed a complete headache. Their IT team is incapable of fixing these glitches that have plagued myself and coworkers. They have sent people to our location to observe the problems we've been having months ago, yet there are still no fixes. The customization that was touted to us was also nonsense, as simply reworking our housing lists is something that has been unable to happen. As well, the system chooses to randomly forget your client sort preferences, and has a pretty awful color scheme, with a penchant for placing light colors over white, making segments difficult to read. Please, please, please! Take these 1-star reviews to heart, and know that they would all be 0-stars if possible. I have read them myself, and they are completely consistent with the issues we have been experiencing at our facility. Do not choose Alleva for your company's charting. It will be a massive regret...