Geraldine H.
Google
I visited The Magic Table on 6 February, having been invited by my boss. Overall, the experience was acceptable at the start. While the food could be improved, the service staff did make an effort, which we appreciated.
However, the situation deteriorated significantly toward the end of the evening due to how a payment issue was handled. There were three of us at the table. My colleague and I continued our conversation normally after my boss informed us that she would handle the matter directly with the service staff. From what we understood, there may have been duplicate or unclear charges, though we were not involved in the discussion and trusted that it would be resolved between the restaurant and my boss.
Unfortunately, an individual who appeared to be an Assistant Manager, named Wong Jin Yin, approached our table in an extremely unprofessional manner. She spoke very loudly, repeatedly interrupted our conversation, and made the situation unnecessarily public, as though she intended for the entire restaurant to be aware of the issue. Even if our table was one of the last remaining, her approach was intrusive, inappropriate, and lacked basic professionalism expected of someone in a managerial role.
Her tone was aggressive and overwhelming, to the point where it felt as though we were being rushed or chased out of the restaurant. The manner in which she addressed the situation made it impossible for us to continue our conversation and resulted in a very unpleasant and uncomfortable end to the evening.
To this day, I am unsure whether the payment issue was ultimately resolved between my boss and the restaurant. However, based on this experience alone, I would not return. More importantly, had my boss invited external guests instead of staff, this incident would have caused significant embarrassment and a complete loss of dignity for the host, regardless of the food, service, or ambience (which were not outstanding to begin with).
I strongly urge management; whether of The Magic Table, Alley on 25, Andaz, or any associated outlets to address and correct this kind of behaviour. Such conduct is unacceptable and deeply damaging to a restaurant’s reputation.
Thank you.