Commonpoint Queens Tennis and Athletic Center

We recently participated in a tennis tournament here, and unfortunately it was the most disappointing and unfair experiences we’ve ever had in tennis. My son was completely cheated out of a match that we paid for. The line judge consistently favored his opponent. When my son challenged calls, they were almost always ruled against him. When his opponent challenged calls, they were routinely given in his favor. The inconsistency was blatant. What made this even more concerning was that at the very beginning of the match, my son’s opponent was walking side-by-side with the line judge, talking to him and even touching him. It was very clear they knew each other and that the opponent likely attends the school. That alone created the appearance of bias and the officiating only reinforced it. After the match, I asked the line judge to explain some of the calls. He had no reasoning and admitted he did not even see at least one of the balls he ruled on. That is unacceptable in a paid tournament setting. To make matters worse, the front desk was extremely uncooperative. At the conclusion of the match, the front desk staff member even escalated the situation by asking both players if there was “outside interference from parents,” despite already having spoken to us, the adults. It was an attempt to shift blame rather than address the clear officiating issue. We understand that calls can be missed, that’s part of sports. What is not acceptable is consistent bias and a complete lack of accountability. We expect fairness and professionalism when paying for organized competition. That absolutely was not the case here.

I’m very disappointed with the customer service I received. The woman who was working there was very rude and unhelpful. I was clearly told before that I would receive a credit if I canceled 24 hours in advance. However, this time she insisted it had to be 48 hours and ended the call abruptly. I hope the management reviews this matter and provides clearer communication and better customer service in the future.

Susie, the employee who worked the evening shift on 9/28, provided the absolute worst customer service. She gave us the wrong court rental price and, even after being corrected, remained rude, dismissive, and condescending. Her response and comments were enough to make us decide not to book at all.

I you like to visit parks Alley Pond Park should be on your list. Nice Sports Center and nice BBQ area's for you to enjoy. Also has walking trails.

I go for pickle ball classes only. The instructor is very good and patient.

Some staff is extra welcoming and accommodating! They make sure to say hello and good bye each time we come, which gives us a warm feeling and connection to the club! Nice big space to relax while children play tennis. Wish the heating issue can be corrected but I know they are working on it. Coaches are supportive and care.

My group has been renting the turf soccer field in the bubble since 2013. This year, no email notification that reservations opened (even though in every year prior they send an email) and when we called they told us they gave our spot to someone else. "Its not my problem you didn't do what you were supposed to do" was the answer. Did they do what they were supposed to do and email us? No, but according to this entitled princess thats not her job. What a joke of an employee and establishment. Very disappointing after being loyal to them for over a decade. Management should be embarrassed in themselves.

This is first time I signed up for their spring tennis session and I didn't know it become outdoor without a roof. Today is a rainy day, it rains since yesterday and it will continue to rain tomorrow according to the weather forecast, but I will only get notice 2 hrs early if it gets cancelled or not. I cannot arrange my day for other matter. I think the center can do better in terms of noticing.

Great program consisting of experienced, professional amd friendly staff. They have programs for all ages and levels of experience. The director, Aki is awesome. She runs the wheelchair tournaments which is a big event for the participants and the tennis center. Pickleball is available with dedicated courts. The location is also convenient with plenty of parking and a comfortable seating area to: watch your little ones play, catch up on homework or to just relax.

We recently participated in a tennis tournament here, and unfortunately it was the most disappointing and unfair experiences we've ever had in tennis. My son was completely cheated out of a match that we paid for. The line judge consistently favored his opponent. When my son challenged calls, they were almost always ruled against him. When his opponent challenged calls, they were routinely given in his favor. The inconsistency was blatant. What made this even more concerning was that at the very beginning of the match, my son's opponent was walking side-by-side with the line judge, talking to him and even touching him. It was very clear they knew each other and that the opponent likely attends the school. That alone created the appearance of bias and the officiating only reinforced it. After the match, I asked the line judge to explain some of the calls. He had no reasoning and admitted he did not even see at least one of the balls he ruled on. That is unacceptable in a paid tournament setting. To make matters worse, the front desk was extremely uncooperative. At the conclusion of the match, the front desk staff member even escalated the situation by asking both players if there was "outside interference from parents," despite already having spoken to us, the adults. It was an attempt to shift blame rather than address the clear officiating issue. We understand that calls can be missed, that's part of sports. What is not acceptable is consistent bias and a complete lack of accountability. We expect fairness and professionalism when paying for organized competition. That absolutely was not the case here.

Good courts to play tennis and pickleball. They have large parking lot with plenty of spaces. The staff is very friendly. The courts spacious and nicely maintained.

I been taking the adult tennis class here for over 2 years. I love the way how my coach Aki organized the drills, technical skills and how she incorporates them into the fun games we played every week. Coach Cathie organized the adult league every week which I played sometimes. Everyone is so nice and friendly here! Always a good time!

The courts here are great and a good price compared to most in the city. The staff is very friendly and the instructors are incredibly knowledgeable. Can't recommend this place enough.

The Commonpoint Tennis center has a central location and has a friendly professional staff. They have an online booking site. The tennis pros are professional and highly qualified. They also have pickleball court rentals, clinics and a large turf field. This is a great community center that is definitely worth checking out!

The pros and staff here are excellent! The facility is well maintained and they work really hard to create a create a welcoming space for all community members. There are classes and camps for all ages and abilities throughout the year. Coach Aki runs a fantastic wheelchair tennis program on Sundays - just one of the many ways they are inclusive. Highly recommend this tennis center.

My husband loves this program. The staff is great, very knowledgeable and accommodating.

I have been playing tennis here for 16 years, and my daughter learned tennis here. It is a great facility with a friendly staff! And it is a great place for young kids to get their start in tennis. I would highly recommend it for kids starting in tennis and adults too if you feel like just booking your own court time and playing.