Alloro D.O.C.

We didn't have any family to get together with on Christmas day so we decided to go out for dinner and a movie. We chose to go to Alloro D.O.C. because we had been there a few times before and really enjoyed it. The food was great, but the service was terrible, even though they weren't busy. We arrived 5 minutes before our reservation, and waited by the hostess stand. The bartender said someone would be with us in a few minutes. We waited over 10 minutes and no one came. He spoke to us again and said that he told somebody we were there and somebody would be over soon. They still didn't come. When someone finally came, they asked us how many were in our party and they also asked the people behind us in line how many were in their party. We said two. They said four. And then they proceeded to take the people that were behind us in line, telling us they'd be back for us in a minute but they didn't come back. The bartender told us we could wait at the bar if we wanted to so we sat at the bar. When he came over to wait on us, we told him that we had a reservation. He told us if we had a reservation we had to go wait by the hostess stand. By the time someone finally came to seat us, we had been waiting for 20 minutes - 15 minutes past our reservation time. After we were seated, it was another 5 minutes before they came to take our order, and another 5 minutes before they even gave us a glass of water. The food came in a reasonable amount of time and was very good, but the waitress never checked on us to see if we needed anything until it was time to ask if we wanted dessert. After dessert, we waited another 15 minutes, and she never brought us the bill so we had to go into the bar and ask for it. We will never go back there to eat again.

We come here for the Prime rib special which is always excellent. Reason for a lower scale star review is they got rid of the Alfredo which is a go to here. Would like another pasta option besides pesto for the kids. Great service!

Update 4/29/2023. We dined at Alloro again last night at the invitation of the Food and Beverage Manager. I had a pleasant conversation with Darin about our previous dining experience. He proceeded to invite us to return to try again. I'll say now that this is why I am loyal to the Hilton brand -- because they take ownership of mistakes and try to make things right when they sometimes go wrong. This is a perfect example of the Hilton commitment to superior and responsive service. Anyway, we had the chicken wings (again) for an appetizer, as well as the salmon and short rib pasta for the main course. Everything was excellent. From the taste and temperature of the food to the attentive service, the Alloro gang did an excellent job. Working in a restaurant is not an easy gig and I appreciate their efforts and commitment to continual improvement. ----- They should rename this restaurant the "Charles Dickens" -- because depending on the day, the time, and maybe the direction of the wind blowing outside -- you could enjoy an excellent meal (the best of times) or you could enjoy an awful meal (the worst of times). We recently spent two nights at the Hilton Tucson East and we sampled Alloro DOC a few times to sample different menu items. So, here is our Charles Dickens experience. The Best of Times. The serving staff in the front of the house is excellent. They are attentive, they care, and they did a great job. The restaurant is nicely designed and is generally a pleasant place to hang out in. The best menu item of our visit, by far, was the Mahi Mahi Piccata. The fish was cooked perfectly, the risotto was very flavorful, and the piccata sauce was perfect. It is a delectable dish that I highly recommend to anyone who enjoys fish and piccata. Other menu items that we found quite good included the chicken wings and the caprese salad. Also, the medium-rare prime rib special with the horseradish sauce, as well as the sausage and pepper pizza, were respectable. Menu items that were pretty average include the chicken quesadilla. The amount of chicken and cheese was good, but the overall flavor was oddly bland. The Worst of Times. We've been to this restaurant before and noticed the variable quality of the food. Well, it happened yet again. An order of the shrimp tacos came out that was, shall we say, loaded with cheese, lacking in shrimp, and .... cold. I say it again, the tacos were cold. The kitchen then proceeded to dump the tacos in the microwave and they came out a few minutes later. However, now the over-cheesed tacos are mushy and unmanageable. Back they go. On the third try, which we were told were freshly made, they were yet again cold and yet again mostly cheese. The few, small shrimp present were either mushy or half-frozen. Fail! So, kitchen staff and management, take notice. You have a food consistency problem. This is a correctable issue, but one that has not been addressed for at least a couple of years now. Fix this, and you will have an excellent establishment that people will want to visit and enjoy a great meal.

Located inside of Hilton Tucson East. We were staying here and decided to try the food for dinner. Very nice environment. It was pretty quiet all in all until the drinkers showed up. Then one of the bartenders and some patrons started yelling to each other about sports. The other bartender had a scowl on her face the entire time. Our waitress was awful. Couldn't hardly get her to come by. She was always in the back of the restaurant or leaving. After dinner we even saw her outside. The food was pretty good. Mine was anyway. I ordered the pappardelle and short rib. The pasta noodles were very good. Not gummy, sticky, or overcooked. The cream sauce with the gorgonzola made a great combination! The meat was so tender. I did have to add a little salt, but it was very good. My husband ordered spaghetti with meatballs and a side salad. The champagne dressing was different, very light, but good. The spaghetti and meatballs were absolute trash! The meatballs were totally mushy and gross, as if they had been boiling and steaming then frozen and thawed out several times. The spaghetti and sauce definitely was not quality either. The noodles were very overcooked and mushy. I would not recommend ordering that. I would come back to try some of the other things on their menu. Hopefully the service would be better. Also expect to pay about $20 or more per person, not including drinks or tip.

Premium prices for trash food. Their "homemade" alfredo was out of a jar. It had a pasty, thick, tasteless consistency. The ribeye looked like one of the bargain, thin-cut steaks from the grocery store. Asked for medium, was well done and a lovely shade of grey on the bottom. The tomatoes in the caprese were the best part of the meal. $110.00 for pasty pasta, boiled steak, a salad, and 2 teas. Go to Culver's in the parking lot for a better meal.

This location is always clean when I visit, I love the decor 😍, I usually go on Tuesdays for $2 tacos , and tacos are ok.

The restaurant only offers a very average buffet for breakfast. Servers were extremely understaffed and overwhelmed. Servers are very pleasant in spite of an impossible job.

Chef John made a Mahi Mahi Piccata this evening that was SO DELICIOUS and so beautifully layered in flavor and texture that it damn near brought me to tears!!! It was literally the best dish I have tasted in 2023. I HAD TO MEET HIM AND HUG him for sharing this experience of this meal because it pleased my spirit so much! Please never let this chef go, as he brought joy to my existence today. I kid you not, I felt that risotto in my soul. Eating this meal was akin to a blind person given the gift of sight or a newborn mother holding her child for the first time. I never expected to have my taste buds blown away from an unassuming hotel in Tuscon, but I did today. Thank you!!! The tuna tartare was fantastic as well 😋

Went for the Prime Rib Friday special, but they dont do that in the off seaso, so had the Fried Fish n Chips special instead. It was 3 pieces on a bed of fries, with tarter sauce, ketchup and some lemoms. Decent preparation and portion. A couple of us got burgers and those were better than expected and so was the caprese appetizer. Great service and cool view of the bats coming out from under the bridge over tje Pantano. We'll be back in October to give the prime rib special a try.

My favorite part of this Hilton is Alloro. Friendly service all around, especially from our server Jessica. With outstanding food and portion sizes. The lemon pepper wings were better tasting than the ones at Wing Stop. And our vegetariana pizza was well prepared and shareable. I also had a lemonade while she ordered a sprite. We both ordered dessert, something we rarely do. My gelato trio was amazing, and my wife enjoyed her brownie sundae. We will be staying here for a few more nights and plan to make Alloro our dinner destination at least one more time.

The food was just OK, the prices were quite high, and the music was extremely irritating. The tables were also a bit worn around the edges, and the carpet in the whole hotel smells pretty bad.

Incredibly misleading menu on line and in open table and yelp. Very limited choice. For all meals. Nothing like posted on line. Came hungry and left hungry

This is the restaurant inside Tucson's east side Hilton. Our party of 3 went for dinner last night. We made a reservation but is was not necessary. We got the calamari appetizer. The calamari was fried perfectly and it was not tough or chewy. The tomato dipping sauce (pomodoro?) was excellent. Husband had the beef short rib dinner (with broccolini and polenta) and our friend had the beef short ribs over pasta. Both of those dishes were very very good. I was looking at an outdated menu on yelp before we went, and I had picked out the spaghetti and meatballs. It was not on the main menu any more, but I found it on the "extra" menu, so I ordered it. It was disappointing. Husband enjoyed the spicy margaritas. The service was friendly but slow. I would be willing to try this place again and I wouldn't hesitate to eat here if I was staying at the Hilton and didn't want to go out.

This place was located in Hilton and it's quite big with a big bar. It has mountains view. The service and the food were great. I liked the garlic bread and the short rib.

We had a lovely Christmas Day dinner here with the family. There were several stations of food for the buffet. The appetizer station had shrimp cocktail, meats, cheeses, bruschetta and more. There was a carving station with lamb, Wellington and ham. All was cooked to perfection. They also had an area with a chicken dish, potatoes, veggies and desserts. The restaurant was decorated beautifully for the holidays and allowed us many places for family photos. Our server Megan was very attentive and as was the manager, Darin. They both made sure we had everything we needed.

It's still delicious here! I came to Alloro with my family, last weekend. As far as hotel restaurants go, sometimes they can be on the generic side. Most offering traditional American fare consosting of soups, salads, and sandwiches. Most of the time, that's perfectly fine, but that won't draw in many locals. Alloro on the other hand, is a very fresh concept. The quality of Italian food they offer here rivals many higher-end Italian restaurants that I've patronized. On the Sunday we came in, we were the only ones there besides someone at the bar; that's a crying shame as this place absolutely rocks. The service was prompt, friendly, and informative, and the food is out of this world. I ordered the fettuccine alfredo with shrimp, and grilled chicken. For a relatively simple dish, they did a tremendous job. Also, try the Alloro spritzer. I cannot wait to try all of the other things the menu has to offer.

Darren took great care of us! We enjoyed a light dinner, wine and cocktails during our overnight stay at the Hilton. We would definitely come back to dine even if we weren't guests at the hotel.

Decent service. The food was cold and just not good. I actually think it was not made fresh but warmed up. Wish I had not wasted my time and money. Very few customers in a hotel setting should have been my first warning.

TERRIBLE EXPERIENCE For Christmas Day, I made reservations on Open Table for my family for 5:30 PM. Arriving promptly, we went to the hostess to check in. I gave her our name and she stated-with immediate defiance-that I had no reservation. She then asked if I made the reservation through Open Table. I indicated that I had and she stated they were having "problems" with Open Table. She directed us to have a seat, rolled her eyes and said she'd get her manager. We did as instructed. A few minutes later a man (who I assume to be the manager) comes to us and immediately rolls his eyes and aggressively states that he just "got off the phone" with Open Table and that I did not have a reservation. I offered to show him the confirmation. The man was rude and accusatory from the beginning. He rolled his eyes again and indicated that he may be able the find a spot for us. His tone was aggressive for the entire conversation. We walked out and will NEVER return. My main concerns are as follows: 1. Until trying to find a reservation for Christmas Day I had never even heard of this place. When I made the reservation, I did so more out of necessity than actually wanting to eat here. They were actually lucky we were trying the place at all. 2. I was essentially called a liar by both the hostess and the manager despite having evidence that I had a reservation. 3. I don't recall the last time I've been treated so rudely without provocation. The entire situation was offensive and a little embarrassing as I had been the one to make the reservation. I understand that it was Christmas and that it was busy. That's no excuse to call me a liar though.

Me and my boyfriend both got food poisoning after eating from this palace. We were up all night throwing up. The worst part about it was having to drive 5 and a half hours back home in pain with diarrhea and nausea. We are both still very sick. Highly disappointed. The positive was it was not crowded and our server was nice.

We used to think this was the best Italian restaurant. My pasta sat so long, it was like jello when it arrived. Think bad meal at Olive Garden at twice the price

Allora is located on the second floor of the Eastside Hilton. I came here on a Sunday night to have dinner with some coworkers that were visiting Tucson. I checked in using my Yelp app and got a sweet 20% off our entire dinner order. This was very nice because our bill was over 200. We ordered the meat and cheese appetizer, fettuccine alfredo with shrimp, and the gnocchi. The hotel renovation was refreshing to see. Apparently it cost 9 million to completely renovate the Hilton building. The customer service was great and the staff was very friendly. The pasta was not the best fettuccine I have ever had, but it was decent. It could have had more shrimp added to it. The free bread with olive oil was just "ok". It was not the type of bread that disappears from the table and leaves everyone asking for more. My coworkers seemed to enjoy their meal. Overall we had a great time. Cheers!

I've always been a little hesistant over going to a "hotel restaurant" but I must say Alloro does not disappoint...at first, it was really unsettling that they didn't have a host/hostess up front. When one of the servers finally acknowledged us, he was gonna have us sit at a cramped table for two when I specifically made a reservation stating it's for our anniversary--anyways, the point is: patience takes you a long ways at this place. We finally got seated at one of the better/more "celebratory" seats in the back. Despite these minor hiccups at the start of the night, the food was actually delicious. We had the mussels and their fried fresh mozzarella for starters. The mozzarella was just okay but the broth on the mussels was really delicious (so much so I wish they had complementary bread that come with it, but unfortunately they don't). I mean, for the amount of waiting, I think they should have some bread with olive oil/balsamic like in most Italian restaurants but it's okay because the entrees were worth it. Plus, the wine list is decent. The pappardelle was really good, I especially like the touch of pomegranate and that the meat was tender. The braised short ribs was cooked just right and the mascarpone polenta it came with was delish...lastly, the tiramisu for dessert def hits the spot to finish off the night. Alloro was a great hotel restaurant experience, I'll def be coming back!

We were staying at the Hilton and after a day out sightseeing we were tired so decided to just go down to the restaurant. What a great choice. The pizza was excellent and the burrata salad one of the best. Add to that the great service, Darren the manager and the incredible singer made this a wonderful evening. We are going back tomorrow to try the salmon. BTW We get breakfast with our room and that is very good as well. Great find in Tucson and obviously I highly recommend it.

Forget this restaurant is in a hotel, the food is incredible! Hubby had a Ribeye steak that was incredibly flavorful, it needed no sauce. The pasta with short rib and Gorgonzola sauce OMG!! Esmeralda was a wonderful server

I work here, haven't been to much Italian spots around town but we offer up great dishes all made in house. Whenever an opportunity arises I'm always trying to push out new specials, try out new Recipes, play with vegan and vegetarian options to make sure there is a little of everything for everyone. And desserts, any time I can change up the panna cotta I'm on it. This week we have a lemon bar panna cotta made by me Chef Tuti. Can't wait to post more pictures of other creations done by me or in house chefs.

I had stayed at this Hilton many times when traveling for work before the renovation. I actually went through the renovation and it was a little tough... Once this restaurant was finished though, it was totally worth the wait! What a beautiful renovation they accomplished! Just extraordinary for a new place in Tucson as far as interior, comfort, service, food.... I love the grilled artichoke, the salmon was amazing and the signature cocktails are extraordinary!!! I used to Hilton hop, whenever I came to town in order to be close to my events. I'm more than willing to drive the distance now! Kudos to all those involved in the renovation and new menu. I hear the chef is well known in Tucson and now I know why.

So the first time I went was a wonderful experience! It was truly a wonderful night and was very much looking forward to going back and enjoying that type of service again. Unfortunately that was not the case, we sat at the bar and it was just blah. However, the manager contacted us and we went back again and had a really great experience! We've been back two times after that. Wonderful experience each and every time we have been back... clearly they were just having an off night, I'm totally happy that we went back and tried it again. It's close to our home ,and we've enjoyed it many nights after. If you want to have a nice dinner and a great view, this is the place to go!

After a long day of driving from LA to Tuscon we did not want to or have the energy to find a spot for dinner. We decided to just eat here because it was in the hotel and there was no wait for a table. Our waitress was very friendly and efficient bringing our drinks over right away. They had a limited menu which made us try things we normally wouldn't have. The food was tasty. We tried the soup, Cesar salad, and the carpacio.

Decent Italian- I doubt we'll go back though. We live a few blocks away and decided to check this place out. First thing, we had to ask at the counter where the restaurant was, there's no signage except an A board by the front desk advertising pizza. We had to wait a min to get seated because the hostess was taking room service orders, but our server came over and seated us when he saw she was busy. We had an awesome server- Issac- huge smile and very attentive. He forgot one item, but he corrected it so quickly I'm not even upset. (We could see that he was waiting his tables, and another's while that person delivered to room service) The bread came out after a min or so wait, I wished that they had herbs in their oil/balsamic mix- but the bread was good. We ordered Calamari to start, my husband ordered pappardelle, I ordered fettuccine, it was pretty standard, though I was disappointed with how small the portion size was compared to other Italian places, but I did appreciate the shavings of parm on top. The hubby was happy with his, his only comment was that the meal was flavorful, and maybe too rich. The calamari was very good, and I loved that it came with slices of fried banana pepper too! It needed to be cooked a little bit more though as some of the pieces had wet batter still inside. There are so many amazing Italian places in town, that sadly I don't think this will be some place I crave going back to.

Hilton. So I was expecting a horrible sandwich for dinner for $20 instead we had a great piece of salmon and fettuccine. Cooked to perfection great job

I ate here while staying at the Hilton. Everything was wonderful. The manager was extremely outgoing and involved with customers. He seemed to genuinely care about everything which was refreshing! The good and drinks were lovely.

We decided to try the Prime Rib special (first little red flag) on Friday nights. What can I say, we're of the older persuasion and like specials on food and early dining. It's a strange phenomena that happens after 60. Anyway, went to the Hilton on east Broadway last evening. The place is small with a nice view of the Catalinas. We knew we what we were going to eat and our first order were the grilled artichokes. I know artichokes are a California vegetable, but why can't anyone in Arizona grill an artichoke? You know you have to par-cook them BEFORE you put them on the grill, right? There, now everyone can make artichokes that are actually edible and serve them to your patrons as an appetizer. We had to leave ours alone as they were cold and not cooked on a plate where the remoulade to dip the leaves is slathered on the bottom of the plate with the "grilled" artichoke sitting on top and the leaves that you need to individually eat, laying in the remoulade glop. Bad plating and bad appetizer. Next came that prime rib special. We always order rare...yeah, nice try, carnivore...not happening here. Every time there's a "special" on a meat cut, don't think for one minute that it's going to taste good or be tender. My slice was medium and awful. And so the record stands for the chewiest, dullest flavored prime rib this side of Broadway. The sides include mashed Yukon gold potatoes and from what I could tell, they were real. The "jus" was the only thing with flavor on the plate and the other side of thrown in grilled vegetables was just a filler for a plate, nothing to see or eat there. We had to ask for the artichokes to be comp'd because they were inedible and finally the waiter took them off the bill but why did we have to ask? Well, there's another place I won't have to try something else off the menu for their redemption. Not worth my time and from the lack of enthusiasm from the staff, they're not going to miss us, either.

I love Alloro! This is the BEST hotel restaurant you will find. I stay here a couple times a month and always eat here when I come. Even when I order room service the food is impeccable! Everything I've tried I really liked. I especially enjoy the filet mignon. Always cooked to perfection and I enjoy the complimentary sauce and flavored salts that come with it. Service is also excellent and the manager Darren is Awesome!

First impression was great nicely designed and open concept. However, food was average if ny below average. The prime rib was about 1/4 fat, wine glasses had massive detergent residue, tons of flies. Waitress has no idea about the wine. Customer service was good but could improve. I don't think I'll be back anytime soon.

Really good (a pre-question to this review asked about divey - this place is totally NOT divey) good quality food by a great Tucson chef G. Wooters. It's in a hotel so pretty calm - but we expect that its going to catch on ;)

We met friends of ours that were staying in the hotel for drinks there, and at that time we liked it so much we said we'd return for dinner sometime. Well today dinner ended up being a late lunch but we went for it anyway. You walk into the resturant seating area through the lounge, which has a very modern feel to it. We ordered drinks and proceeded to seat ourselves in the resturant dinning room, also decorated with very modern finishings. The seating area also features an expansive view of the Santa Catalina mountains to the North. We started with an order of fried calamari for an appetizer. It came out sizzling hot with a couple of lemon wedges and a red dipping sauce. The calamari itself was enjoyable, very tender with a light touch on the batter. The only drawback I had with it was that the sauce was a bit to much on the ketchupy side for me, so we just used the lemon slices instead. I ordered the fettuccine with grilled chicken, my spouse ordered the the slow cooked rib panni sandwhich. The fettuccine arrived with a light sauce and grilled, spiced chicken breast. The fettuccine sauce had a nice flavor, but just a touch thiner than I prefer. The noodles were cooked just right, slightly al dente. The chicken breast was great, nicely spiced and very tender. We both loved my spouses rib panni sandwhich! The panni was very fresh, and the rib meat was very, very tender; with a subtle smoke flavor to it. All in all, a very pleasent experiance.

I have stayed at this Hilton a dozen times and would only eat at their restaurant if I was desperate for a quick bite. Well tonight was one of those desperate late nights, but to my surprise the newly renovated hotel has a new restaurant called alloro. It is seriously the best meal I have had in Tucson. Started with a grilled artichoke with a great aoili and Parmesan dipping sauce (sounds odd but it rocks). Then I had the salmon which I assumed would be microwaved or over cooked. But it was top quality crispy skin cooked perfectly at medium. Not dry at all and perfectly seasoned. I am seriously floored that I got this kind of meal at the Hilton, but at this point I will eat here even when I am not staying at the Hilton.

Came here with my wife and enjoyed a great dinner. My brother suggested it and we will be coming back.

We came in from Cali for an event and were pleasantly surprised with this gem of a restaurant! The food is incredible! We have had the burrata salad, gnocchi, spag & balls...everything has been incredibly tasty! The service equals this as well! Thank you!!

Great experience, great food you can tell it was prepared by a Chef not just a line cook

Had a fabulous meal and would recommend this restaurant. Enjoyed a delicious pizza that had the crispiest crust and the freshest burrata salad. Our server was great, and Darren the manager was awesome! Definitely a must go!

Had one of the best ribeyes I have ever had here. Usually have a rule on not ordering steak from hotel restaurant but glad I did. The whole meal was great. Found my new hotel to stay at when I come to town.

My friends and I had such bad service at the bar that we never got to try the food. Absolutely the rudest bartender we've ever encountered, so bad that we left without ordering anything. It all started with the happy hour wine (he only pours what's already open) and moved on to the there's-no-happy hour beer - they don't do happy hour local brews because they're too expensive to discount (according to the bartender) and just because they're not on happy hour doesn't mean we can't buy them anyway (according to the bartender). We really wanted to try Alloro but oh well. So we went across the street and met a truly excellent bartender at Horseshoe Grill then on to our favorite bartenders at Kon Tiki. (p.s. we're good tippers so, dude, you lost out)

Arrived during happy hour a few weeks ago. Drinks were reasonably priced and bartender was eager to serve us. Ordered the bruschetta appetizer and was disappointed. Three small pieces of toasted baguette with a slight smear of pesto and tomatoes and basil dusted with cheese. $9 was was way too pricey for this small portion. After appetizers at the bar we were seated at a table. Our female server was polite and friendly. My dinner consisted of a pasta dish with short ribs but unfortunately the meat was hard to find, sauce was watery, and it was delivered lukewarm. My husband's spaghetti and meatballs was the worst I had ever seen. His pasta stuck together like paste and the meatballs were hard and dry, but he did say the sauce was tasty. The lady next to us was seated at the table next to us when we were and she didn't receive her meal until after we had paid and were getting up to leave. I sure hope it worth was waiting for! I really had high expectations, but this meal just didn't impress us enough to return.