Henny
Google
Not impressed at all, Allpress Collingwood.
I waited 15 minutes for a takeaway coffee, completely unacceptable in a busy area like Collingwood. Clearly, your ticketing or order system is not working. When I followed up with the staff at the counter, the barista had to dig through a pile of paperwork to find my order and only then said, “I’ll do it now.” Meanwhile, customers who came in after me were served within 3 minutes.
There was no apology given, neither from the barista nor from the manager, who walked around the café with a dismissive attitude, offering no acknowledgment or accountability. It felt like no one cared.
To make matters worse, the coffee I waited so long for was bitter and cold. I ended up throwing it out. Fifteen minutes wasted for something undrinkable. What a complete waste of time, money, and effort.
This delay made me late for a Microsoft Teams meeting, and the experience left me feeling frustrated and disrespected. In a place like Melbourne, especially Collingwood, where great coffee and good service are everywhere, Allpress needs to do better.
If your business model doesn’t cater to customers on the go, and your staff can’t offer basic courtesy or quality, I’ll gladly take my business to another roaster that values its customers.
Allpress, I’m not impressed, and you’ve lost a loyal customer.