Katarzyna J.
Google
REFUSED TO REDEEM STAMP CARD
I've been a customer of Allure Nail Salon since 2022. After my first visit, I received a stamp card that if I filled up, I could trade in for a free manicure. I was excited to trade it in my card last week, after more than three years of being a customer at Allure.
Imagine my surprise when I walked in with my stamp card and they said that rather than a free manicure ($15 value), they can only offer a $10 discount. I clearly showed them what my stamp card said ("free manicure"), and they said that they had switched to another stamp card since 2022, so I could no longer redeem the old one. However, every time I came in to get my nails done, which included two visits in the weeks before this happened, they kept stamping the old stamp card (which looks very different than the new one) without mentioning that this stamp card could no longer be redeemed.
I felt taken aback and disrespected. This isn't about the money - it's about the principle and how this business decided to treat a longtime customer. Rather than rewarding me for my loyalty (I was a customer long enough for them to switch stamp cards!), I was punished for it. I was only asking for them to honor what was written on the card - a promise they had made, not me.
The cost of keeping me as a customer would have been minimal, but after the disrespect I experienced, I will not be coming back here. This is a poor way to conduct business. If you make a loyal customer a promise, you should honor it. Keep in mind that I have purchased many services here that were not cheap and have always tipped handsomely.