Alma San Juan

I stayed in this hotel after finishing a cruise. It is ideally located that you can walk from the Old Town Port and then easily in to Old San Juan to explore the area. The hotel looks out on to a beautiful square and the rooftop provides a stunning panorama with a plunge pool and restaurant. The design throughout is modern, tasteful and well finished with a boutique feel. The staff were pleasant and helpful with the checking in process. ||The room I stayed in was small but comfortable with luxury amenities and coffee machine. I particularly loved the robes and the bed was one of the most comfortable I have ever slept in. What I didn’t realise was that the room allocated to me wouldn’t have a window, which was more of a surprise than an issue, especially given the price. What was more of an issue was that there is literally 0 soundproofing, and the atrium style hallway creates noise. I had a door which interconnects to the neighbouring room, and I could clearly hear their conversations and even their snoring at night, which I would not expect in this kind of hotel. My other complaint was that the room smelled strongly of cooking food maybe from the kitchen and with a lack of window it was difficult to get rid of this smell. ||Overall, I did like the hotel and would stay again but they should provide more clarity on whether rooms have windows or not, and fix the sound proofing. It is otherwise a great higher end option in Old San Juan.

Loved this hotel! The aesthetic was lovely. Rooms were so perfect, even despite the fact that the windows were teeny holes in the wall. The rooftop pool is super small. The restaurant on the ground floor was phenomenal, and the restaurant on the roof was ok. Loved the proximity to everything we wanted. Overall great stay!

I do not know what problems the neighbors have with them. But we loved the location and the staff was so friendly. It is in old San Juan so there’s no parking you have to find your own parking. And it’s in between buildings because old San Juan all the buildings are connected so there’s no exterior windows except for in a very few rooms. But you do have windows to the inside of the hotel for light if you need them. We couldn’t use them for privacy reasons, but at least we weren’t in a dungeon. The shower was huge, which I love. the bed was super comfortable. And it was clean. Every single people that worked there was nice and helpful.

This boutique hotel is absolutely fantastic! The location couldn't be better—you step right into the vibrant heart of old San Juan. The rooftop area is truly unique, setting it apart from any other place in the city. The staff exude hospitality and make you feel welcomed. The high-end bedding ensures you get an excellent night's sleep, and I loved having a room with no windows; it created the perfect environment with no sunlight interruption. Dining on the premises is simply top-notch. ||Overall, this is unequivocally the best place to stay in San Juan if you're looking for a luxurious experience.

Loved this boutique hotel! Location is amazing. You walk out to the heart of old San Juan. Their rooftop is one of a kind in old San Juan. The staff are incredibly hospitable. High-end bedding, made for an excellent sleeping experience. I got one of the rooms with no windows which only added to my sleeping experience, no sunlight spilling through. Dinning on premise is top notch. Overall: this is the place to stay in San Juan if you want to feel in luxury.

As soon as we were dropped off by our taxi, we saw the signs on the buildings next to Alma Hotel, saying "Alma Bad Neighbor" in English and Spanish. I have no idea what it was about, but it didn't give me a warm feeling about the hotel.||||The hotel is brand new and it showed. Outside and inside look very beautiful. It is a relatively narrow building and inside it is a bit of a maze. One of the weirdest things is that many rooms only have inside windows. There are also big inside empty spaces, which make sound travel throughout the hotel. This, in combination with the inside windows, makes the hotel quite noisy (we were actually lucky that it wasn't very busy).||||The room itself looked very nice, but was crazy damp. All towel felt damp and some of my pills even got kind of wet overnight, that's how damp the bathroom was. The dampness was made worse by the absence of a fan in the bathroom.||||The beds were ok, the space was quite small, and, obviously, no view. ||||Location is solid, at the beginning of Old San Juan, opposite the Fort, but also (too) close to the cruise ships. ||||Next time I will stay in Old San Juan, I will look for another hotel -- as one should be able to get better quality for that money -- but I will keep it as a fallback option.

Excellent property and an excellent stay. Would highly recommend this property! We'll be back!! All staff members were friendly and helpful! Our room was clean and very comfortable. Beautiful views from the roof top pool and tasty drinks from the roof top bar!

This is a wonderful boutique hotel. The design is very thoughtful. Nice details. Fresh feeling. Easy access in and out of OSJ. Great breakfast and dining options and hang outs as well. Staff was very well trained and in tune with the customer experience. We couldn't have asked for a better stay! Will recommend and return. As for the terrace suites;)

Great coffee. Fresh, warm pastries.pleasant indoor seating area, especially welcome when weather is very warm!

Estuve en el hotel dos noches y mi experiencia fue buena. El parking puede ser dificultoso pero hay garaje municipal cerca. Pude parquear justo al frente del hotel y usé Uber para llegar a Casa España para una boda y caminé de regreso porque era muy cerca. El manager del restaurante nos atendió súper bien y muy informativo. La comida riquísima. Alma Hotel es recomendable y volveré.

My partner and I booked 5 nights at Alma at the end of June. We had difficulty finding parking when we arrived due to some issues with the power grid and an abundance of cruise ship tourists. The staff recognized the difficulty and offer us a free room upgrade to a deluxe king suit with a balcony. The hotel itself is so well curated, from the art to the ambiance, no detail was left behind. I was also so impressed with the housekeeping. It was by far the most detailed housekeeping I've ever experienced. They even organized my makeup and skincare. There is also an AMAZING restaurant just on the roof with beautiful views of San Juan. I wish I could give this hotel a 6th star. Well done, Alma!