Alma San Juan

Alma San Juan is fantastic! Perfect location in Old San Juan with stunning views from the lively rooftop bar and jacuzzi (especially fun on weekends). Rooms are modern with brand-new appliances, beautiful hardware, super comfortable beds, and great smart TVs. Food at the bar is surprisingly tasty. Everything feels fresh and well-kept. Highly recommend – already want to come back!

Alma Hotel was honestly one of the most disappointing stays I’ve had. The first room we were given smelled strongly of fresh paint, so we had to ask for another. The second room didn’t smell, but it had indoor windows facing the corridor, so we had to keep them closed at all times. There were no real windows, the room felt dark and airless, and there was no wardrobe, just a couple of hangers. At night, the room was extremely noisy — constant sounds from the heater or pipes, plus thin walls that let every noise through. It felt more like an overpriced motel than a hotel. To make things worse, we had no hot water during our stay. The elevator is inside the emergency exit, which feels strange and unprofessional. The common areas don’t help either: the sofa in the hall and main entry is destroyed and very dirty, giving a terrible first impression. Breakfast was another letdown. The cafeteria has almost nothing, and you’re not even allowed to sit unless you’ve already ordered at the counter. The only positives were that the place was clean and the staff was friendly, but that’s nowhere near enough to make up for everything else. The rooftop restaurant is genuinely excellent, but the hotel itself is awful. I’m giving it one star because there’s no option to give zero.

Excellent location in Old San Juan -- great walkability, proximity to shops and restaurants, easy access to airport and port for cruises. The rooms and interior were crisp and clean. Awesome inhouse tapas restaurant and inspiring views from the rooftop.

My sister and I decided to visit Puerto Rico. It has been on our bucket list for years. She booked our first two nights at the Alma Hotel. We arrived on 11/4/25 and were met by Salvador at the front desk. He was welcoming, patient and informative. We asked him to send us an email with places to visit here in Old San Juan. He did.||Salvador's hospitality and professionalism were just a precursor of what we would consistently experience with the hotel staff. ||We were unable to take in all the sights Old San Juan has to offer in two days. Thus, we extended one night through 11/7/25. We didn't even consider moving to another hotel because of the staff's attentiveness and cheerful disposition. ||We'd like to give kudos to the staff who have enriched our travel experience:||Salvador, Kiani, Daniel, Krystal, and Claudio (front desk). Victor, Rachel and Emory (from maintenance and housekeeping respectively). Alan (hotel manager). Chai and John (restaurant staff).||The rooms are clean, spacious and comfortable. Food is delicious. Rooftop views are spectacular! ||We highly recommend the Alma Hotel for visiting Old San Juan. It is accessible, centrally located. Overall, this hotel is excellent. The best part is the professionalism, responsiveness and hospitality of the staff.

The staff was excellent. Extremely helpful. Very responsive. Quick to act with request. |Loved my room. Housekeeping ok. Nighttime turn down a luxury. |It’s super easy, quick and reasonable to take uber to/from hotel for metro area. |The hotel can be noisy on weekends because of how popular the terrace is. |Noise did not bother me in the room. |About the room:|Way too many food offerings and alcohol in the room. It takes precious surface area needed for desk and personal items. |Bathrooms lack ventilation. |I will return to this property on our next trip.

Esthetically pleasing hotel, with bubbly staff and comfy beds but a few things to be mindful off. Pool is small and not heated, continental breakfast is not included even if mentioned on your reservations, walls a thin so sleeping in during the morning is hard to do over voices in the hallway, bamming and slamming of doors and luggage and what sounds like construction and stomping. Elevators are also small and slow

The hotel design and rooftop are designed beautifully. It felt very modern yet aligned with the style of old San Juan. Staff was efficient and helpful, and while the common areas felt tight (except for the rooftop) the room was surprisingly spacious. The room and bathroom were impressively clean. Our only concern was the front desk area which including the seating and bathroom were a little dirty upon arrival. Lastly, the room felt a little moist so some anti moisture strategies might help. But you cannot beat the location- it was amazing and worth a night or two.

Beautiful hotel with charming rooms and bathrooms, and an excellent location right in Old San Juan. You can hear some noise from the hallways (doors opening and closing), but overall the value for the price was great. I recommend the hotel consider a special rate agreement with Doña Fela parking, since it’s the option suggested to guests and can be quite expensive.

Great coffee. Fresh, warm pastries.pleasant indoor seating area, especially welcome when weather is very warm!

Estuve en el hotel dos noches y mi experiencia fue buena. El parking puede ser dificultoso pero hay garaje municipal cerca. Pude parquear justo al frente del hotel y usé Uber para llegar a Casa España para una boda y caminé de regreso porque era muy cerca. El manager del restaurante nos atendió súper bien y muy informativo. La comida riquísima. Alma Hotel es recomendable y volveré.

My partner and I booked 5 nights at Alma at the end of June. We had difficulty finding parking when we arrived due to some issues with the power grid and an abundance of cruise ship tourists. The staff recognized the difficulty and offer us a free room upgrade to a deluxe king suit with a balcony. The hotel itself is so well curated, from the art to the ambiance, no detail was left behind. I was also so impressed with the housekeeping. It was by far the most detailed housekeeping I've ever experienced. They even organized my makeup and skincare. There is also an AMAZING restaurant just on the roof with beautiful views of San Juan. I wish I could give this hotel a 6th star. Well done, Alma!