Priya S.
Google
Location is great for this 5 star hotel in Hoi An.
The rooms are dated and a little dark, but otherwise quite nice.
Bathrooms are ok- very basic for a 5 star hotel in this price range. The star attraction of this hotel is the pool as you can see in the stock photos. Service is pretty good. Location is wonderful, and the gardens are quite nice and beautifully maintained.
I requested a change from the superior/Loft room I booked because it had too many stairs and the bedroom upstairs was a bit claustrophobia-inducing. Too many step ups and step downs to the bathroom and back which I didn’t appreciate. And the WiFi didn’t work either.
After requesting the front desk to change my room, initially I was met with resistance and told if I changed, I’d have to pay an additional fee, which was considerable. I requested the staff speak to the manager, who, to his credit, he did, and they ended up changing my room to a regular room. This wasn’t as nice or had any special features, and have to say- the bathrooms were dingy and even more basic - but at least it was less stairs and step ups and downs. It was most definitely a room going for a lesser rate than I originally paid at booking.com; but I was pleased they honored my request.
We used the spa and that was ok. Very expensive for the money we spent, but it was nice to have a clean facility to unwind right on the premises.
Breakfast buffet is quite good. Enjoyed the yogurt and the muesli, fresh herbs and vegetables from their garden (which we didn’t see or spot on the premises), a decent selection of local fruits and a range of Korean and Vietnamese options.