sarah box
Google
Mixed Feelings on This Stay
This hotel boasts a fantastic location, just a pleasant 10-minute walk into the charming town. The pool area is lovely, and the provision of complimentary towels is a nice touch. We also really appreciated the free shuttle bus to their private beach, which was a great perk. The staff were consistently friendly and polite throughout our stay.
However, while the location and some amenities were positive, the hotel fell short of the quality we'd expect. Unfortunately, the air conditioning in our room broke down twice, which was quite inconvenient. We also found the towels to be rather frayed. The shuttle bus failed to pick us up from the beach at the scheduled time, leaving us stranded and having to pay for a taxi back to the hotel. Additionally, the phone line to the hotel wasn't working, making it difficult to contact reception.
The breakfast buffet was a bit disappointing. On multiple mornings, items were not replenished, and we had to ask for basic things like bowls and yogurts. We were also concerned to see staff using their bare hands to put out food instead of using utensils. Finally, the drilling noise starting at 7 am was disruptive. It's also worth noting that this seems to be a very family-oriented hotel, so expect a lot of children in the pool area.
While the staff were friendly, they didn't really go above and beyond to resolve the issues we encountered. Overall, this hotel has great potential due to its location and some of its amenities, but it needs significant improvements in maintenance, service efficiency, and attention to detail to truly live up to a higher star rating.