Almare, a Luxury Collection Resort, Isla Mujeres, Adult All-Inclusive

As many other reviews will note, this property is amazing in some aspects, still working through the kinks in a few, and could improve in others.||The service here is what really sets this place apart. From the first moment to the last, the people working here were amazing and if something went wrong they did their best to solve the problem. Specifically, Alejandro and Angel at the beach, David at the pool, Diana at the spa, Hector at the rooftop restaurant, and Brayan and Erick at the front desk were all spectacular and are the epitome of good service no matter where you are in the world. ||The property did experience some issues with the Marriott booking platform which we didn’t fault the staff for. For example, we booked a king bed with “ocean view” and were originally taken to a two double bed room facing inland. The front office staff advised that what they received did not indicate this and got us moved right away. Not sure what to believe but the problem was resolved. ||The food was hit or miss. The breakfast was a buffet but was actually great and consistent. Lunch at the pool and beach was the highlight. Dinner was sadly the least impressive and area where our whole group thought there was room to improve. Some items were not good, others were solid and we resorted to ordering those night after night (i.e. pizzas were great). In a shorter stay this is likely not a problem, but it got repetitive after a few days. ||All in all, the property is beautiful and service is impeccable. The property seems to be improving every day and I bet will have ironed out the kinks in a few more months. Definitely worth the value and would recommend to friends and family.

From the moment they picked us us from the ferry to dinner at the roof top very special treatment. The food is fresh made at the moment. Their drinks and coffee the best I have had in all inclusive. Thank you to Jesus for always checking on us to make sure we were happy with our experience, thank you for caring and going out of your way. Angel thank you for being so attentive at the beach side and Chef Carlos (Your the best) went out of his way to make my steak dinner so tasteful. Special thanks to the hotel manager for all the staff you have perfectly selected and trained. We had a wonderful and relaxing vacation. Definitely coming back.

What an incredible experience at Almare. The private ferry ride from the Renaissance docks to the resort on Isla Mujeres is a great way to start. When you arrive at the resort you are greeted by staff with a fresh drink and refreshing scented towel. We arrived at noon on Sunday and left Friday around the same time. My wife and I went for a "babymoon" and they made it great for her. Credit to the bartenders for making amazing drinks with 0% ABV tequila and mezcal. The food is absolutely outstanding at every location. The Seasalt rooftop restaurant and Boga are the two formal restaurants, Botanik is the coffee and dessert shop, and the grill that serves the beach and pool are all top notch. The real thing that separates this place though is the staff, throughout all phases. Liz during the check-in process, Karen and Alè are the greatest beach servers. Dimitri at the pool was always attentive and a great conversation, remembering our names from the first day of arrival until we left. Victor at Boga's breakfast tables made it a great way to start the day. Hector at Seasalt on the roof was the best. I can't remember the gentleman's name that runs the activities, it starts with an I. But everything he does, sign up for it. He does everything with such a great attitude, it's so contagious. I could not recommend this place enough. We did not have issues with the businesses on either side as others mentioned, didn't have any issues with noise. An absolute dream of a vacation, can't wait to be back. Thanks so much! Zach Rennie

“An Exceptional Experience at This Hotel” I had an absolutely wonderful experience at this hotel. Not only were the staff incredibly friendly and professional, but even the other guests were warm and delightful. The food was perfect in every way, with incredible attention to detail. Each dish had its own unique character, and even the plates were carefully selected to complement the individuality of the dishes. The presentation was truly stunning. While the hotel isn’t very large and has a limited number of restaurants, this actually works to its advantage, allowing for a greater focus on the quality of the food. This approach seems much better to me. The room interior and the ocean view were both outstanding. As a Marriott Bonvoy member who has stayed at numerous hotels, I find myself consistently choosing Marriott properties because their staff truly understand how to treat guests with care and professionalism.

A great experience with an elevated feel and vibe! My wife and I stayed for 6days for our honeymoon and the entire property was incredible. The design is fantastic! It’s only been open for a few months so not everything was open, but we still have a great time. The food is not simple, so if you want simple food, this is not the place for you. We thoroughly enjoyed the food and appreciated all the meals with all the elevated vibes they brought. Arriving by boat really set this property apart from other trips we have taken. The front staff was very helpful with any questions we had and made it easy for us to rent golf carts, etc… we rented a yacht through MM Royale one day and they picked us up at the hotel dock. Highly recommend them for a boat day and this hotel for accommodations on Isla Mujeres!

5 star service.|Opening hotels get a bad wrap, but our 4 night stay here was one of the best in Cancun and we’ve stayed a lot of places. The tranquil vibe of this resort makes it a great place to relax. Yes, some of the kinks are still being ironed out as a new hotel, but the service here was above par.||Jason, David, Super Poncho at the bar made the trip entertaining and amazing. Never once did we want we want for anything. As a celiac, the gluten free knowledge and accommodating was above average. I would highly recommend and we will return!

If you want a more private hotel away from crowds and no children, with immaculate service and gourmet dining, this is the place for you! Rooms were beautiful and cleaned twice a day with every amenity you would need, including a private hot tub in your room. We had several wonderful meals at Boga and Seasalt, Boga being our favorite: Andrea at breakfast & lunch is soo sweet & brings you everything you need; Rafael for dinner gave amazing service, & we’ve never had a better beach waiter in the 35 years we’ve traveled the world, as Alejandro! There are too many good servers to mention. Just put it this way, the service is impeccable, like Four Seasons level.

I typically don’t take time to write a negative review but this trip fell short on many levels. Let me start with the positive aspects of the resort. The property itself is very pretty and clean. It is a smaller boutique hotel which I seek out when traveling for the quiet and solitude. Additionally, I can honestly say every staff member I encountered was kind, hard working and extremely polite. Some of the less positive comments I would make are first regarding the location. The hotel is flagged on either side by two beach clubs which bring in hundreds of people a day via catamaran. The PA systems on these boats are very loud as they come and go. One of the clubs plays EXTREMELY loud music all day that went until 4 in the morning most nights and until 9 am on New Year’s Eve. It was so loud that we had to use the closed captions on the TV when we were trying to watch a movie. It also kept us from sleeping while we were there. Lastly, both my husband and I had severe GI issues while there, requiring an ER visit for him, with IV fluids and antibiotics. I was bedridden for an entire day and never fully recovered while there. The staff was accommodating but it required an additional night at the hotel and we were charged more for that night than any other night. That was unfortunate knowing we had all of our meals there, given it is an all-inclusive. We also incurred a $1500 bill from the ER. Granted, it was a holiday but the resort was not sold out and some concession would have been nice regarding our circumstances. We will not be returning. I think Marriott missed the mark on this resort due to location alone.