ALO

- I was visiting from Australia and really liked that this store keeps things simple. They don’t overwhelm you with too many options and focus on doing a few things well, which I appreciate. - I do wish they had more stock though as some of the shirts I liked weren’t available in my size. Luckily, I still managed to grab one. - Prices are on the dearer side. - Staff were friendly and helpful.

The staff here is so rude just like other comments state. Went in today around 7pm and the employee greeting at the door stared me & my partner down with the nastiest look & proceeds to welcome everyone else behind us in. We were genuinely so confused. We go pick up our two orders and get in line to return one item and omg that really set off the cashier girl. We gave her the bag with the item and she snatched it and slammed it down on her side, when i say slammed i mean SLAMMED with anger lol. She says nothing the whole interaction just so mad and then she pulls out a he wrapping in the bag but she don’t just pulled it out, she RIPPED it in half after yanking it out. It was so unnecessary and passive aggressive. My partner and I were so confused because we were genuinely nice to her😭 Idk the whole thing makes me never wanna go back to ALO which tbh they’ll probably be happy

This complaint should have been made a long time ago, and I've been putting it off, but today I decided to do it. Every time I go to my Pilates class, the pants bother me a lot because they don't stretch well, they keep bunching up, and my belly sticks out. I bought this pair recently, in May 2024, and I only use it for Pilates! I always alternate with the competition, which is much better, by the way!

The associates were nice but the manger was absolutely RUDE she needs more manger/customer service training, I didn’t catch her name but she was there today around 3:15pm (she WASNT the one who was on the phone attending a customer needs she was very nice) it was the one who had to take over. I will be reporting to corporate.

Blond female grumpy staff at Southpark store, who thinks shes in charge at this store is incredibly rude. I am literally trying to help my daughter try on clothes and the super rude girl screamed at me to come out of the fitting room. Im paying for all the crap. Super duper crappy, no offer to help, no professionalism just trashy crappy attitude; like i am planning to steal. Only the nice guy working the checkout treated us remotely kindly . Don't shop here.

I have had now two horrible interactions here. First, the staff refused to honor a coupon I received for a 15% off my first purchase because they were “unable to get the code to work.” Second, I received some leggings as a gift for my birthday and wanted to exchange them for a size larger. The staff were “unable” to assist me, as my family members phone number did not list the transaction under their account. The leggings were unworn, still had the tag, and were still on display with multiple sizes in stock. The staff could not be bothered, insisting I take it up with customer support. The branding and pricing would suggest Alo thinks of themselves as a premium brand. However, their mid quality and incompetent service would strongly suggest otherwise. If you’re dying to waste your money on trendy fitness wear — save yourself the headache and go to LuLu instead.

I’ve had this item for less than six months, and the Alo label is already peeling off. I started shopping at Alo expecting higher quality given the price point, but I’ve never had this issue with Lululemon or Vuori. To make matters worse, Alo only offers replacements within 30 days—so beyond that, you’re out of luck. Very disappointed with both the quality and the customer service, especially at the SouthPark location. If you want activewear that lasts, I recommend going to Lululemon or Vuori instead.

customer service is the WORST. No one ever picks up the phone at this location and if you leave a message they never call you back! I have left multiple VM's on an order and they never respond. When you call corporate, they say they can't get them on the phone either!

We spent this past weekend in Charlotte and had an opportunity to shop in Alo. I was glad my Granddaughter was able to find the jacket in her size.

I've been to this location several times and I'm always amazed at the fact that no one speaks to you. Employees will stand there or even walk by and not a word. Took two friends in with me today and both didn't buy a thing as they said the employees were just rude. Love Alo but customer service or even a "hello" goes a long way.

Be careful when trying to exchange products. I purchased tights on sale for my daughter and needed to exchange for different size. However they didn't have the same color so they charged me regular price for the different color. Not a good policy.

Have shopped here a few times and have always had a positive experience. Staff is friendly and welcoming.