Aloft Atlanta Downtown

My daughter and I stayed here recently on our vacation trip to Atlanta. The hotel is in a great location, as it is within easy walking distance to attractions like the Georgia Aquarium, World of Coca Cola and others. It's also within walking distance of several great restaurants. Just a quick note though, it's in an interesting location in that a few blocks in one direction you have some amazing attractions and in the other direction there are liquor stores with bars on the windows and people panhandling when you walk by. Not the fault of the hotel, but I wanted to mention it. It didn't detract from our stay. All of the staff we interacted with were friendly and courteous. The rooms are clean and comfortable, but fairly basic. One strange thing we both noticed was the lighting. To turn on the light in the shower/toilet, you also have to turn on the hallway light. The desk lamp didn't work unless the main light was turned on. The main lighting in the room was very dim. Overall it was a basic room that served us just fine. The hotel has a very nice pool and outdoor seating/lounge area, as well as a pool table/game area. We didn't use the bar at all, but it looked nice. Like most hotels these days, there is a charge for everything. There is a "breakfast" in the lobby each morning, which consists of a few items available for purchase. I ordered a bagel, which I had to retrieve myself and toast myself. The breakfast biscuit I ordered tasted good, but was very small for the price. The hotel has a large parking lot, and they charge $32 per night for parking. That is just something I will never understand. "Come and stay at our hotel, but we're going to charge you to park your car here. Oh, and by the way, we make sure to tell you that we are not responsible for anything that might happen to it." Like I said, this is par for the course these days, but I thought that $32 was a lot. Overall this a decent hotel in a really good location and we had a good experience in general.

Impressed by the overall experience. Located right in downtown, it’s perfectly situated within walking distance to top attractions like the World of Coca-Cola and the Georgia Aquarium, making it an ideal choice for both tourists and business travelers. The hotel is exceptionally neat and clean, with well-maintained rooms and common areas. It offers great value for money, being affordable without sacrificing comfort or service. The staff was friendly and attentive, adding to the pleasant atmosphere. Accessibility is another highlight — the hotel is thoughtfully designed for guests with disabilities, featuring ramps, elevators, and accessible room options that ensure a comfortable stay for everyone. Parking was easy and convenient, with a secure on-site lot just steps from the entrance. This made check-in and getting around the city stress-free. One of my favorite parts of the stay was the stunning city view from the room’s large windows. The skyline at sunrise and sunset was absolutely beautiful and added a memorable touch to the experience. Hotel have build in bar and restaurants which makes it more pleasant. But there is no complimentary breakfast option. Overall, this hotel combines cleanliness, affordability, accessibility, and a prime location — I highly recommend it for anyone visiting downtown Atlanta.

One of the worst hotels I’ve ever stayed in. Just stayed here over the weekend and the only upside I would give this hotel and my room specifically is that the shower was nice and the water pressure was good. Everything else was terrible, not much lighting in the room, the outlet’s didn’t work, the room service wasn’t quick at all. Front desk wasn’t very much helpful. Room service came and took the towels we were using but didn’t replace our wash clothes, so we had no wash clothes to wash with. The elevator really put it over the top for us. The elevator was so slow!!! Only one of the two elevator’s worked and it was of full capacity every-time I went to go up and down the hotel. I would’ve been less mad and/or respect that they were down if they had a sign saying sorry for the delay of the elevators but they had no sign or anything. The employees just sit there staring. This was a terrible experience overall I wouldn’t recommend it at all and I’m usually not too picky bout my stays but this was an awful experience. And also to add they up-charged me on the security deposit. It was supposed to have been $125 ($75 dollars each night) and they charged me $150. This is terrible overall. I will never book with them again I don’t think you should either!

Check in was fast and easy. All staff were friendly and helpful. The room was spacious and the AC was perfect for that August Ga heat. The pool was Perfect! One of the elevators was down, but I don’t mind taking the stairs. The ice machine on my floor hardly had ice, but it was Dragon Con so the hotel was crowded. There was a discrepancy with our bill and one call to the manager of the hotel and it was handled! Great experience. Would definitely stay here again.

The location is awesome! And affordable, great smoking/ outside area and downstairs bar drinks/ food was good. BUT I will never stay here again! I paid for a room a with microwave, which is advertise as a “room amenities” they don’t have microwaves in any room but in the lobby! The phone is pulled out of the wall so I can’t use it. I asked for housekeeping to change the linens because it was stains on the sheets. I come back to the bed made BUT used the same sheets just turn them inside out! Gross! Not to mention, stains on the carpet, bathroom sink and shower clogs up every time I use it. I paid for breakfast and told the front desk my schedule won’t allow me to eat breakfast, so she allowed me to use my breakfast passes to grab breakfast snacks and milk instead. Well apparently that messages wasn’t relaid to the other staff because one individual is telling me no after I already explained my situation. If it’s not allowed then it shouldn’t have never been an option to begin with because now I’m even more mad. If I would have known I can’t eat the breakfast, room services is going to be unprofessional/lazy, rooms are very dated, I don’t have a microwave in my room AND I can’t use the phone to dial out, Aloft wouldn’t have got my money!

Its decent, location is good and rooms were as expected. Outlet issues though, and why on earth in 2025 would they not take tap to pay / Google Pay / Apple Pay? Very odd and a little suspicious. Wont be staying again until they modernize.

My experience was not the best but it has gotten worse. I was informed that I would be receiving my $75 incident fee back when I check out. I stayed at your hotel from 4/18-4/20 for my son's birthday. We were super careful, had no issues and I'm still waiting on my money. I've gotten money back from that entire weekend from everything else I've done that needed a deposit but your hotel. Then I was charge $314 and was told it would only be $274. Had to call the front desk over the stay about 5-7 times. Never had house keeping take care of anything. Never have new linens, bathroom towels, clean up the trash, it was trash where the ice machines were. States no smoking on the grounds and it was so much weed smoked in the hotel it reeked when you came if the elevator. Our sure would not regulate, we had to call maintenance twice just to get the sure if and trash bags in which they gave us industrial size bags that would not fit in the trash cans. The house keeping reps didn't come to do anything to our floor until we checked out, it was a disaster. I am not pleased with the fact you still are holding my money, I've called there 3 times got the run-around to managers voicemails, left them and never got a return call from anyone, I'm behind frustrated. I need my money, the experience was horrible and I tried to place it in the BBB but it said to file on the company website but since you can't I'll file it here. Then your elevators took forever, the pool was open one day then closed the rest of the time it was not a good trip

While this hotel is in the heart of Atlanta, which makes getting around easy, it definitely leaves a bit to be desired. We had quite a few functional difficulties during our stay. - Light switches were either nonfunctional or one switch would turn on multiple at once. One of them turned on both the inner bathroom light and front door hallway light. - Some outlets had no power to them or others had so little that they couldn't be used. - The bathroom door was sliding, had no locks, and didn't completely reach the wall. This leaves privacy concerns. - The shower door had a large gap beneath it, letting water leak out while taking a shower. There was also a leak in the wall that actually had caulking. - It felt very corner cut with no real furniture, instead being minimalist shelves attached to a chair. - The pillows were lumpy with very little material in them. - The main elevator would completely ignore floors, we would hear it go beyond ours both going up and down, no matter which direction we were going. We ended up needing to use the stairs, as several times we waited more than 10 minutes before the elevator finally reached our floor. - For such a large hotel, the pool is extremely small. - The incidental hold fee was extremely expensive. $200 is absurd for the price we paid for the room. The hotel completes the service of being a place to stay away from home and sleep, but ultimately feels corporate stale and like it doesn't want you to stay.

I stayed in 713. Weird rattling throughout the day. Wasn't sure if it was plumbing or HVAC. Either way it would be an issue for a light sleeper. I didn't have an issue lol. Bathroom sink had a slow drain. The light in the shower was dim. Bed was great. Didn't try the TV. Fridge is in bathroom. Fitness center was better equipped than expected. Parking isn't free but the area is very walkable if you're looking for a bar or restaurant. Lots of tourist attractions within walking distance as well. I'd stay here again if the room rate is below $150. Thanks...

The check-in process with Ogwa was beautiful. She was professional and helpful throughout the stay. This hotel is under much-needed renovations. The elevator was not reliable. The bathroom sink drained slowly. The hot water in the shower did not get hot. The batteries in the thermostat were dead. There were not enough towels for our stay. Not all of the staff was friendly and helpful. The vending area was not stocked, and the bartender service was very slow. Parking is great with 24-hour security. I would stay again after all the renovations are completed because this was very inconvenient.

I really like staying at this hotel every time I go to Atlanta for work. It is so convenient to get to the showroom just by walking a couple of blocks and the service with the staff is always great! Extremely well communicated and close to restaurants as well which makes the work stay so much more convenient and easier. Besides, I love their decor, colors and minimalistic look that help me unwind and relax after a long work day.

We stayed here during the summer while exploring ATL. We were within walking distance of the aquarium, continual park, world of Coke and several restaurants. I love the Aloft brand and this room did not disappoint. It was super clean and the perfect size for us. We will stay here again for sure.

Sketchy unauthorized debits, be aware. I got charged on my credit for something that they couldn't be able to explain. Be aware of any receipts or explanation they give. Parking fee is also a grey area, they refuse to give a clear answer of how much parking in the hotel area is (or if it is free for guests). I will dispute this item.

I had a comfortable stay at this location. Room was clean and modern. I enjoyed having a refrigerator in the room and modern clean shower. Check in was a little rough and customer service was not the most polished otherwise this would be a five star review.

Ask for Makaylia at the bar. She's great. Made very nice cocktails and shared great conversation. Shout out to the other bartender as well. He was the homie. ‍

Clean and safe usually get a 5 star review from me. This spot is both clean and safe, but it's so loud. The street noise, other guests, water pipes. Had trouble getting to sleep. Front desk great. Very clean and nice room.

The hotel is trendy looking. Checkin was stemless. The young woman at the fest was very nice. The elevator to the 8th floor feels like I'm in a club with the pretty lights. There was a dog a few doors down that kept barking for a bit, but thankfully quieted down. I think (not 100% sure) the hotel is recently remodeled. But they sure cheaped out on a few things. They re-used the old outlets that have no USB ports. In fact only one half of a plug on the left side of the bed has a USB. The only lamp on the desk was ancient with paint worn and no usb. There are 2 other lights built into the bed headboard. The air conditioning is under one of the 2 desks and took forever to cool the room. The bathroom is situated where it's around the corner and the air conditioning NEVER reached it. There's no AC vent anywhere on that side. If it was 70° in the main area, it was 75 in the bathroom. Weird setup. Best part was the EV charging ... very convenient. It looks a bandit like this. He cars there at tents construction worker still on site.

An absolutely horrible hotel. My TV, AC, and phone (to call downstairs for repair help!) all did not work. They were able to fix the AC but no TV. The keypad cover to my door was broken off so it was just exposed wiring. And I was told when I checked in that no one would come to my room for housekeeping services due to the length of my stay, which was fine, but when I got home from my second day I saw that someone HAD been in my room. My bed wasn't made, towels were still on the floor (again, fine!) but some of the hand towels had been folded, the wastebasket had been emptied, and the soap had been removed (but not replaced?!). It was so creepy and unprofessional and not on that someone had come into my room when I was told that wouldn't happen. All of my possessions were left out and not secured, which I would have done if I had known someone would be entering my room while I was gone. Also my room still wasn't available at 4pm the day of my check in...just very bad all around.

I am Titanium Elite and stay 150plus nights a year. My room in ATL was not fit for occupancy. Lights didn't work in RR, sink didn't drain, no soap, night stand pull 30degrees out of the wall. Just terrible. They promised to refund me but haven't in 3 weeks. To top it off, the week prior in Chicago my watch was stolen because the housekeeper let my room door bolted open. They are going to loose 100k easily of business over a couple poor performers. I was loyal until I am no longer. Hilton is matching my status to get me to move myself and team over.

I was staying at the hotel and had some drinks with a colleague at the bar. I paid for my drinks and tipped. My colleague bought one drink. They could not read his handwriting so they could not figure out which room to charge. Since they could read my name and room number, they called and woke me up, and told me I had to pay for him, or they were going to call the police on ME! Needless I didn't pay and they were lying and didn't call the police. The entire situation was poorly handled by then.

2 stars is actually generous considering we were here for 3 nights & had 3 different rooms in the 1st two nights. 1st room had a leaking toilet, second had a huge disgusting sticky stain that I had to keep my kids away from. I've never stayed at an aloft hotel but it seemed like a hip new hotel to the scene. I got a good deal via a 3rd party but I will never stay at this hotel again and had I not prepaid for the 3 nights I would have left and went to a hotel I'm more familiar with. It is far below a mediocre and might as well be a risky motel. It looks nice & hip but if you want clean & comfortable with kids this is not the place.

Just keep searching for a better hotel. This place was quite the...dump. There, I said it. It's my own fault for being an Ambassador Elite member and staying at a suggested conference hotel and the price/night goes to show the kind of place you're staying at. The rooms are extremely outdated, there is no real "dining" experience in the hotel, the staff look and act as if they cannot be bothered, the elevator was out of order, no bottled water in the rooms, and for whatever reason the manager thought it was a good idea to bring in a construction crew during the busiest time to change our light fixtures. After seeing this, I could only glance in the "gym" to see what I was working with. Drop extra money and go up the street to the courtyard but if you can really swing it, go a few more blocks and hit the Ritz.

Beware of this hotel. It is awful! Where to start. The hotel only has one working elevator so plan on spending about 20 minutes getting to the lobby. Our bathroom door would not shut and we had to shove a paper bag in the door jam to keep it closed while we were showering or using the bathroom.The icing on the cake is after spending 8 hours working at the Atlanta Market, the party that started in the room next to us at 11:45. Screaming and yelling. We called the front desk numerous times to no avail. It did quiet down when the party left at 1:00 and then came back and restarted at 3:30 am. Again, numerous calls to the front desk with nothing done. At 5:30 we gave up trying to complain or sleep. Now we have a 12 hour drive home going on a few hours sleep. In my 52 years of traveling this is the worst experience I have ever had in a hotel and will never stay here again.

Horrible. Dirty. The microwave had a meal in it from circa 2021 and once I'd opened that door there was no way to get the smell back in. That was the last straw so I filed a complaint with Marriott and got out of Dodge. Before that though, the sink didn't drain so I had to watch my spit twirl around the whole time I was brushing my teeth. The shower had no shelf or even any way to improvise one. I ended up using the plastic waste bucket up side down for a shelf. The fridge froze my diet cokes which, btw are $5.50 a bottle downstairs. The block where this hotel is located is a bit sketchy and I never felt safe there. My advice is RUN.

Find a better hotel. Due to the closing mechanism on the room doors, they slam shut. Which means your neighbor's doors slam shut and every other one else's Thison the floor. The water from the faucet was sometimes too hot you could not get any cold water. The smoke detector's green light would sometimes flash and sometimes there was no light. Who knows if it worked.? There was no free breakfast as stated on the website on which I booked my stay. And the one I purchased could have been better. The coffee and the egg sandwich were poor. It was the worst four days in a hotel I have ever had. I will never stay at a Marriott hotel again.

Worst possible experience as a life time member. Extremely cheap. They don't even service your room even when you ask them to. Took away my voucher that they gave me when I checked in and gave me a voucher for food that's significantly less. Supposedly, a new management took over and they are just cutting corners left and right. Don't ever stay here.

I'm a Marriott Bonvoy Titanium member so I travel quite frequently. I don't think ever ever been to such an unkept Aloft location before. Ldust as if the room hasn't been slept in, in years. Stained bathroom walls, Nasty crevices in the corners of the walls, very dusty lamps and appliances. The last straw for me was when I get up at 6am to get ready for work and the shower only had cold water, I called front desk they advised me to turn the bathroom Sink faucet in the shower on for like 10 minutes at the same time and that's how the water gets how. Casually She asked me if I wanted to go to another room to shower. I was appalled. Didn't even apologize or offer points or anything. Water never got hot.

Aloft has been my go to hotel for the past few years as I love the rates being a BonVoy member and the convenience of booking a room on short notice. This location is perfect as there are plenty of eateries, stores, World of Coca Cola & the Georgia Aquarium within walking distance downtown. It's easy for rideshares to find this hotel and plenty of parking spots if you rent a car. A few things happened during my visit which were somewhat baffling. #1 - the batteries on my room door died so I had to request a new key/batteries which required several trips to the lobby before maintenance came. That was exhausting. #2 - the xyz bar had a very limited menu which caused confusion. The bartender handed me an attractive mouthwatering menu filled with delicious cocktails and small bites, then said "this is a test menu and we have nothing on here until next week." Huh? He then told me there were basically only wings, burger and cheese fries available for purchase. Ok, fine. I asked for reg. fries (I can't eat dairy) which he told me that the kitchen can only make cheese fries. Again...huh? I asked if the cheese can come on the side (I'll throw it away my damn self) to which the answer was "No", sigh. Another guest ordered a burger and fries (for his wife upstairs) and the bartender offered him someone else's order who didn't pick up their food, which had been sitting there for lord knows how long... versus making a fresh burger/fries so he wouldn't have to wait. The guest looked around then hesitantly said ok. Couldn't be me. Overall, I enjoyed my stay and would probably stay here again. Nova at the front desk was always helpful & kind & the xyz bar is definitely a vibe on the weekend.

What I liked about the place : * Location location location!! It's fantastic - a short walk or electric scooter ride away from the Georgia aquarium, Coca Cola factory & Piedmont park. Also lots of great places to eat at! * Parking was included in the room charge and since it was so close to all the attractions, one doesn't need to look for parking at these places. * Pet friendly - we saw so many puppers ! :) * Great lobby and bar - the lobby had enough seating area as well as a billiards table. There were also board games and some tables provided! Further down, there was a well-stocked bar as well. * Swimming pool was open! * Electric scooter parking was right outside the entrance. * Facility also has 3 to 4 electric vehicle charging stations. What could be better : * Rooms had old and dilapidated furniture ( our nightstand appeared water damaged and was peeling off) * Bathroom fixtures were not working well - our sink was cracked and every time anyone used the sink, water spilled off the front and on the floor. Also, the bathroom has a sliding door and no exhaust fan. * Service experience not so great - I was taking pictures of the lobby and the menu near the breakfast area for Yelp, and the lady at the front desk appeared offended and came by and asked me what I wanted, not in a polite way. It could be she was having a tough day. Regardless, she kept staring at me until I left . Overall - if you don't care to spend too much time at the room and are mostly looking to visit the various attractions, I recommend staying here. Otherwise it's worth looking at some other stay .

Aerial is a gem and makes you feel welcomed and appreciated! So this 5-star review is all about her NOT the Aloft property itself. The property is a 3-star property as their clean and suitable for the downtown location and price. Their room phones do not work and confirmed with one of their employees that it's a common problem for many rooms. So I had to go downstairs to the front desk or used my mobile phone to call them. The rest of the staff are nice and professional. The morning hot breakfast was delicious and well-made to order. It's not free unless you are a Platinum-Elite or have breakfast included in your hotel rate. Thanks to Aerial again who made the stay for us the BEST!

I rate this hotel so poorly because the first night we stayed here I woke up with the fear of my car windows being broken into. There was a guest frantically saying his car window was brown into, along with 6 others. Thankfully we weren't one of those 7, but the fear of waking up the next day with the same possibility can be scary. Our last night there the fire alarm when off, and front desk said false alarm. There was only one elevator working or your choice of the stares. I had to go ask front desk for more clean towels and more toilet paper bc I haven't had a staff come to my room in two days ! This stay was definitely one for the books, i do recommend if you choose to stay at this location DO NOT PARK IN THE BACK!

Nasty. Nasty. Nasty. Raggedy. Motel. The key system went down while we were checking into the hotel. Everyone kept having to get new keys or thought they needed new keys because the locks and card key system glitched repeatedly and we were often locked out of the room. Having to go down the one and only operating elevator. There was only one elevator working that would get stuck between floors. The room was nasty and dusty and NASTY! The bathroom was disgusting. The shower had blonde hair stuck in blotches on the wall There was brown yellowish something Nasty on the walls There were things broken in the room and you wonder how on earth does something like this get broken. The credit card machine is raggedy. Barely works. Dust, dirt, filth, raggedy. The staff was really nice.

Very nice hotel that are pet friendly (no additional charge for this). Who wouldn't love it especially if you are looking for a dog friendly hotels nearby. The front desk was super professional and friendly. You must to reserve everything online but when you check in don't forget to mention that you are bringing your dog, so they know. Again, no charge so far. We booked it when the hotel price was around $100 plus taxes which was included a self parking and no fee for a dog. Couldn't be more happier! The hotel located in a downtown Atlanta and only 3 blocks away from famous Georgia aquarium (about 5-8 mins walk). The hotel doesn't have any breakfast available due to covid of course but it's located around nice cafes and affordable restaurants. They even have a dog-friendly restaurants nearby. It's pretty simple but clean hotel. The room very nice and have everything necessary for our 1 day stay.

I made a mistake booking this hotel. The young lady at the front desk was really nice. There was a woman who appeared to be in management that came off as very rude and talked about customers who were want to change their reservations. She was loud and unprofessional. The elevator was stuck on floor 10 during my stay. The location is on a busy street with a lot of traffic noise. The bartender was short and not personable. The sink in the room drains extremely slow. Just not a good experience. Never again.

Room is ok but too pricey. Breakfast is terrible & stop service at 9 AM. Long wait for elevator as only 1 works.

I was given this hotel by my airline and so it was my first time staying here. The decor is very much young, hip and trendy. It seems a little dark in the lobby and in the hallways but I think that's the look they are going for. It was clean, organized and located in downtown near the highway. No restaurants are nearby so delivery apps will be your best option. Overall it was a decent hotel but next time I would prefer to stay at the Hyatt regency which is 2 blocks down the street.

Not safe! Property states parking has 24 hour security, not true!!! My sons vehicle had the window busted out and property stolen. There were also 22 other vehicles broken into on the morning of 12-3-2023. If the property had security there is no way criminals would have hit this many vehicles. Sounds like an inside job! The staff was also not concerned.

HORRIBLE HORRIBLE HOOOOOORRIIIIIIBLE!!!! Our room wasn't cleaned AT ALL during our four night stay. We didn't get clean towels the first day so we called front desk when we returned that evening only to be told that housekeeping was gone for the day, they had no towels at the front desk and we would have to wait until 8am the next morning. We were leaving at 5am for an event so we used our old towels since they also were not removed from the room. The next day we once again didn't have towels when we returned in the evening so we called the front desk and were told this time that they had "two bath towels but no hand or face towels". They also required us to come down to get them. We called every single day sometimes twice requesting cleaning but it never happened. We even saw the housekeepers in the hallway and asked why our room wasn't cleaned ONE HOUR after calling to remind the front desk to have it cleaned. They told us our room wasn't on their list to be cleaned but we had just called!!! And had called the night before as well. There was only one tiny trash can that never got taken out. No new sheets or beds made. The bathroom door is a sliding door that doesn't close because it's too narrow for the doorway. The bed overhead light doesn't work. Very dim lighting in the room due to no overhead lighting. White fingerprints on the inside of the bathroom door. Television display said "no signal" so we called the front desk to be told "channels begin at channel 11". There was no literature in the room to tell us this. Then on day three channels 3 and up worked just fine. We were traveling with friends so we had three rooms in a block. So why did only our room have a microwave and no one else's? Black paint speckled on orange wall probably from the floor treatment. Door to the room wouldn't close unless pushed shut and pushed HARD. The iron even on the lowest setting burnt a whole in my friend's shirt. No dresser in the room. There were sticky spots on the carpet!!!! I'm sure I'm missing something bug you get the point which is DON'T STAY HERE!!!

We stayed here for a concert and walked to the stadium. The hotel itself was fine. The issue came with the incidental payment up front. My stay was about $670 for two nights (it was a big concert weekend). The front desk lady asked me insert my card with an error (pretty common for the chips in debit cards). It did not read the second time. She asked me to do it a third time, which took. The issues came when I checked my bank account the next day and it issued three charges against my account. Over $2000 out of my bank on a 2 night stay. These charges are listed as "pending" so they didn't leave my account, but I can't spend it until the pending charges fall off a few days later (usually 5-7 days). I spoke to the finance officer who was able to explain they have been having issues with their card machine and that it was communicating with the bank but not with their system (from what I understand). With my rent due on Monday, I was screwed. There was nothing more than a short apology, with no recourse except to wait a week. Moral of the story... Be careful when using the card machines. Do not swipe multiple times! They weren't trying to mess things up. They just messed up and told me to keep swiping. Aloft is on my no-go list for hotels now!

Aloft should really rethink having their brand on this hotel! The hallway carpet was VERY worn/threadbare on my way to a handicapped room. The blinds were tattered and broken. This hotel is definitely NOT up to the Aloft standard I have come to to depend on. I am a frequent guest of Aloft Hotels and have MANY Aloft experiences (across the U.S.) to compare this to.

Worst hotel experience ever! First room had a broken toilet and when they tried to fix it the room reeked of peepee smells. The phone and tv didn't work it was awful. Second room had dirty sheets and the maid told me they would not clean our room. They didn't give us clean towels and the windows were taped due to construction outside so we had no view.

Very responsive service team. Micheal and Nava took care of all of our needs with a smile. Parking was convenient and affordable. Location is very close to several eateries. Fyi you need to request to have your room cleaned at the main desk. There is a cute bar area that serves regular bar food after 4pm.

The Good: -Excellent, helpful and friendly staff -Great location -Reasonable rates for downtown Atlanta. -Fun lounge area with pool table and games -Decent fitness center -Complimentary Belgian waffles on the weekends. -Plenty or beside outlets and lighting The Bad -Elevators are slow and at one point in my 4 night stay they weren't working at all. -The outdoor pool is really small -The room layout is awkward. There is a fridge and microwave but the microwave is in the closet above the safe and the fridge is in the bathroom under the sink. There is a ton of bare wall space but the only mirrors are in the bathroom; one above the sink and the other in the sliding pocket bathroom door. -The parking is expensive but is not covered, simply a lot with a wire fence around it.

Let me start by saying, I'll never stay here again! I've never experienced a check-in experience like this. Check In was to begin at 3 pm. We arrived shortly before 3. There was a lobby full of people just waiting around. We get to the desk and the young lady informed us that no rooms were ready and they will come get us when one is ready. I'm not sure if there weren't enough maids or if they were just moving slow. R They finally come get us around 3:45 and it takes another 15+ minutes to find our reservation (booked through Expedia). Apparently, the full name didn't come through from the booking.To compensate our wait, we were given two drink tickets each. The bar was supposed to open at 4. However, the bar tender didn't arrive until around 5. This hotel appears to be understaffed. The ladies at the front desk appeared to be frustrated, but kept their composure with the guests. This hotel must be the only dog friendly hotel in the area because there was a lot of barking at check-in and around bed time. If you're a pet lover, this hotel is for you. However, if you're looking to relax, I advise you stay elsewhere. Lastly, on the day of check out, we used our breakfast ticket to get breakfast in the lobby. We each ordered one waffle and an order of grits that came with crispy chicken and a poached egg. The grits were super lumpy, the chicken was 4 chicken nuggets, and I'm not sure if the egg qualifies as poached. We were disappointed. This hotel has so much potential! It's in a prime location and the rooms are nice. We stayed in a king room, which was clean and spacious. You can tell the hotel is either new or recently renovated because it's a very nice looking hotel!

You can't just slap a coat of grey paint on a Days Inn and call it an Aloft. I've stayed at other Alofts and was always impressed by the space, the room, and the quality. Not so here. It was tired and worn. Lobby furniture had rips and was beaten. My room was full of spackle, dings, warped fake wood, a loose toilet and a broken lamp. Like an expensive cheap motel. That said - the staff was very accommodating, charming, and friendly. They deserve 5 stars but the Days Inn - not so much. Choose one of the other 5 Bonvoy choices nearby.

My stay here was very nice. The hotel is in a popular area and convenient to eating spots. We did not have a car so nothing to offer regarding parking at this hotel. I am happy to report that the managers, staff and employees were all very helpful and nice. They were responsive to our room requests. The hotel was clean. The hotel was peaceful. They had a live band one evening and I was not able to attend but I think it is nice to do these events. I like the snack store. The pool wasn't open when we came even though it was mid June. They also had a nice area to hang out and play pool or sit and talk with your friends. Our room was adequate. The bathroom door uses a sliding barn type door. Id rather have a regular door but it wasn't a show stopper. I had a good stay.

My mom and I stayed here with my 2 ESA pets while dealing with an unfortunate situation. The staff was great and extremely pleasant which we needed after our long day. The manager was just as awesome and very welcoming, he even remember my mom and I upon our departure. The day of our check out we had to head out early to deal with our situation and needed a late check out, the young man at the desk Antwone was beyond great! He gave us a 3pm check out which worked out perfectly for us. Aloft has always been one of our favorite hotels to stay at when we're traveling and this just added to our list. Always a great experience.

Stay was fine until the last night. I purchased three rooms for my family at about $300 dollars a piece. First night there the folks behind the desk where great! Day two we go for a walk in the park and I decide to head back to the lobby to read. I walk in and was immediately questioned by security with a curt "sir." He doesn't ask if I am a guest. He just says "what are you doing?" I tell him I am using the bathroom. Then he asks if I am a guest and I said yes and produced my room card. Fine, I get it. I'm sure there is a lot of people who walk in just to use the bathroom and my back pack is a little beat up. But then I sit down to read and am questioned AGAIN by the front desk clerk. I am seeing a flurry of other folks entering and sitting down in the lobby and am not sure why they aren't being interrogated. Made me feel very unwelcome and I paid 1,000 dollars for the privilege. In the room some lights didn't work, the safe was broken, and some of the outlets didn't work.

This hotel is a decent place to crash if you get a good price on the room. I stayed for 4 nights so I got a good feel for the hotel. The staff is the best part of the joint. They were training in some new people, so they weren't fast, but they all had a great attitude and everyone was very friendly. At first look the hotel looks fresh and modern, but the look is just skin deep. Whomever did the remodel was lacking skills. There were blocks falling out of the decorative wood walls in the lobby. My shower door didn't close because it was installed incorrectly, and some of the base was gone in the room. The Free WIFI worked well, no problems there. The air conditioner blows through the top of the built in desk, and thanks to the great humidity levels in Atlanta, this means a pool of water where you may be planning on setting something down. The fan on the AC also doesn't circulate air in the room, so one side can be 65 and the other side 80. The carpet was poorly installed too, so watch out for ripples that could trip you. One nice thing is the blinds do a great job of blocking out the lights from downtown when you are ready to sleep. The Aloft location is great. 5 blocks to the GWCC, 2 blocks to the Georgia Aquarium and the World of Coke and only a block to the Children's museum.

The Aloft Hotel in Atlanta seems to be in a state of change. Much about the space I liked. It's has an updated and trendy feel for todays multi-need traveler with a modern take by merging art, concrete and exposed metal in the open lobby/bar reservation are. Check-in was as I have come to expect in southern hotels; charming, gracious and welcoming. I travel and stay in Marriotts a great deal - they each have a local flavor that seems to be morphed into some "master plan" by the Marriott-Bonvoy brand. At the Aloft you see nods and winks to some of the others such as the Boston Marriott Seaport. The room I was in, was spacious and airy. But had it's quirks; the layout, based on its original room master plan is an unusual assortment of randomness. From the front door looking into the bathroom, switches for the various lights only at the door and a lack of drawers anywhere which takes some time to getting used to. As your enter into the room, you walk through the exposed sink/vanity and notice the sliding door into the bathroom/shower space. I love the synthetic floors being used a lot these days as they are not as slick when wet. Like other properties, a lack of a bathroom vent makes odor a challenge. The formal closet is replaced with a built-in unit, housing the microwave, a bar for clothes to hang on and a curtain the cover it. While it sounds very "cold water flat" it is actually pretty clean looking. With the traditional good quality mattress and the stream-lined room, the Aloft is working towards earning its cool factor for travelers needing a space for work or pleasure.

Here for market and will definitely book again! The interiors are what you would expect from an aloft, but they are needing a refresh from general wear. But the staff make up for any small deficit. They were so hospitable that I specifically got all their names each time so I could personally give them a shout out. You can expect excellent customer service from Cristina, Staci, Derrick, Kayla and Nahrah if you are lucky enough to stay here!

Hot and cold. Well located with a large self parking lot. Decent sized lobby with a large covered drive-up reception. Funk elevators club like lightning and psychedelic floor. Large well lit hallways. Ice machine not working on the 9th floor. The room was quite large but meekly furnished. Old chipped furniture with odd decorative taste. The washroom was open in concept which I can't get used to. Dark colours and minimal furniture made the place seem large but cold and industrial. I'm not into colonial but this place seems to be on the other end of the spectrum. We checked in we slept we left. Badabig badaboom. Fine for one night. Location location location

The front desk employees were unprofessional the room was dirty and there was no thermostat in the room! There was a roach under the bed and the bathroom was handicapped but I am not! I got a refund and checked in elsewhere.

They get a 3.5 rating. The staff was very pleasant, and they are very accommodating for big dogs. I did not appreciate the $30 parking fee, and the cost of the microwave meals from their lil shop, but the bed was generally comfortable and the room was spacious and fairly contemporary in its appointments. I'd recommend it if you are heading through town and don't care that you do not get a complimentary breakfast.

I'll return. Good downtown location: near the subway (I took it fm the airport, 8 stops), aquarium, cock cola museum, civil right museum, centennial park, Children's museum, CNN. Comfortable bed and pillows, spacious room; water pressure is not too strong. Good vibe. Good bar. Good staff. Thanks people for taking me in.

04/20/2022- Stayed here during a school conference. We didn't pick the hotel, those who set the conference up did. I would probably stay here again, it just wouldn't be my first pick. Pros: * Cute little market like place in the lobby where you can get snacks/drinks. * Extremely nice lobby staff. Always friendly & talkative. * Were always nice to all the teenagers we had with us and tolerated them being teenagers * Good lobby area for accommodating people sitting and waiting. * Location is awesome for walking to Coca Cola, aquarium, Olympic park, Mercedes Stadium * Lyft to Six Flags was $25 and took maybe 15-20 minutes * Had an in-room safe, iron, ironing board, microwave, fridge, coffee maker * Good shower Cons: * Pool was closed and under construction * Rooms weren't real great and ours had some weird handprint on the wall. * Beds were not terrible, but not super comfortable either. * Not all the plugs in our room worked. * TV had to be turned on/off by hand because the power button on the remote didn't work. Other buttons worked. *Bathroom lighting and mirrors weren't great. They need to hang an additional mirror in the hall/entry behind the hall door to help project light and to give more space if you have more than 1 person trying to get ready. * Bathroom set up sucked. Counter space is limited. Door to room with toilet/shower has a gap even when closed. * Lights in room were really dim * Only 2 slow elevators with lights that feel like black lights or club lights and weird floor that has some funky gel underlay that moves when you step on it. Elevators were just odd. * No fan with a switch in our room bathroom * Bathroom sink drained weird and made me think it was clogged, but tons of hot water directly down it seemed to fix it.

2 Months AFTER and 1 Month prior to the Atlanta Market I received an email about my reservation being canceled. 2 1/2 weeks later still no resolution. This property nor Marriott can give me an honest explanation other than it's over sold. No one from the hotel or corporate followed up with me at any point. I was the one that had to continually call them. I would give ZERO stars if I could! Run run run fast from this place. I would suggest going to a Hilton property as I've never had an issue with them!