Jonathan Foulk
Google
Great Staff, But Room Quality Missed the Mark
I really wanted to enjoy my stay here, especially because the staff were truly fantastic—warm, helpful, and went above and beyond. Their customer service is what earned this place any stars at all.
Unfortunately, the room itself was a major letdown. The beds were awful—just thin foam pads that were literally falling apart, not even proper mattresses. It made for a hot, uncomfortable, and restless night. On top of that, the hotel doesn’t have central heating or AC. Instead, each room has its own outdated unit, which was incredibly loud—like sleeping next to a jet engine.
Additional issues:
• The shower leaked, leaving water all over the bathroom floor.
• There were visible stains on the walls, which made the room feel unclean and poorly maintained.
• Overall, the room lacked the quality and cleanliness I expect from a major hotel brand.
To their credit, the team did try to make it right after checkout by offering points, but unfortunately, the poor sleep quality and condition of the room were hard to ignore.
The hotel itself is large and has all the expected amenities, but none of that matters if you can’t get a good night’s rest. I suggest doing your due diligence before booking. Sadly, I wouldn’t stay here again—but I truly appreciate the great team working here.
