Aloft Buffalo Downtown

This property is in need of a management overhaul. We just completed a 3 night stay and the service at the property was abhorrent from the front desk right up to housekeeping. The rooms are not clean. You can see they skirt through cleaning but the carpeting is stained and the edges of the floor full of crud. The shower had hairs from the previous guest on the wall like no one took the time to ensure the shower was cleaned. The property is supposed to have daily housekeeping. Our bed was never made while we were there. They came in, replaced towels and left. Not even toilet paper was replenished although we were completely out. We were not the only people at the front desk asking for toilet paper. We also requested tissues at the front desk - never delivered them as promised. In addition the shuttle van was parked right in front of the property entrance blocking guest access to the front door every single day that we were there. Morning, noon and night. A clear ADA violation as not allowing accessibility to those in need is a violation not to mention a fire hazard if there was an emergency at the hotel. Someone from Marriott corporate needs to pay them a visit.

I have never experienced service as excellent as that at this hotel. The manager and his staff are outstanding. The property, along with its unique amenities, truly makes this place special. If you can secure a room with a view overlooking Downtown Buffalo, it provides a truly memorable experience. We will definitely be back.

Rooms are directly under a rooftop club with loud music blasting until 2 AM, making it impossible to sleep. When I called the front desk, they told me to complain after 7 AM — completely unhelpful. As a loyal Marriott Bonvoy member, I expected much better service. This was not disclosed when booking. Avoid if you value rest.

Don’t stay on the 12th floor over the weekend- the rooftop bar is so loud- not only the music but the metallic bashing and crashing of I’m guessing tables and chairs? It lasts until 2:30am. The rooms in this hotel are great but not worth it if you want to sleep

The hotel had lots of on site restaurant choices well located room was functional bed was comfortable. staff were friendly and helpful.

a great downtown feel with a boutique hotel vibe. the corner suite was over the top with amazing views of the lake, over spaced but enjoyable. If, i wish the room’s bathroom and vanity reflected teh sheer size of the space. most of the bathroom/bed/bedroom sitting were the same pieces and layout as the other guestrooms located in this hotel. no closet, but those views…

I had zero issues with my stay here. Tv did not work in my room and the front desk was quick to give me another room. Service is excellent and the room was great. Great location.

A very clean and upscale hotel in the heart of Buffalo. The rooms are postmodern with outdoor balconies available that have awesome views of Downtown Buffalo and beyond. I highly recommend Patrick's Rooftop lounge for a drink, decent wings, and breathtaking views of Buffalo .

WOW. I stayed in this hotel during my dad's wedding during July 4th weekend. I was very impressed by the staff. Whenever I called, whether it was before my stay or during the stay, they answered the phone in a prompt manner and assisted us with our request. The restaurant on the ground floor of the restaurant was great! Their wings and pizzas were ON POINT. They have a rooftop bar but on the weekends it's giving club with a younger demographic and clear heels with short dresses lol, no thank you! We stayed on the floor right below the rooftop bar and had no noise issues. Parking was a breeze. It is $17 a night, BUT the garage is shared with other companies in the building, which is understandable, however; why charge $17 a night if the gate is open at all times? Maybe it's just a weekend thing, but we didn't have to scan our hotel card key once to park. That's my only qualm. It was just open. That's something they should look into. I did enjoy how close it is for walking distance to coffee shops and the BEST brunch spot in Buffalo (BETTYS). I have family in this city so I will be back and I'm sure we'll rebook at the A LOFT. That parking tho........

I've stayed here the past two weeks and love this hotel. Perfect location in terms of social life with Patrick's Rooftop upstairs, very modern/clean including all amenities like gym, pool and steam room Staff are really top notch as well and Sue went out of her way to make me feel at home. Thank you Sue, Jay Frese and Billy Paladino for the hospitality!

This is a nice hotel with friendly staff. Style: The hotel has more of a modern minimalist vibe which is great but just doesn't end up suiting the rest of the spaces as those seem a bit more upscale casual. Rooms: Our room was quite big and I liked the decor. They had a small little table there which was convenient. The TV was hard to figure out. The bathroom was nice and spacious. They had a floor length mirror which was great. I do prefer having 2 sinks and our room only had one so that was a bit of a disappointment. They also didn't have one of those up close make up mirrors and the lighting by the mirrors wasn't the best which makes it a bit tough to get ready. The room did have a lot of natural sunlight but there is a wall between the room and the mirror area so the light doesn't trickle in. View: There isn't much of a view outside out window. We could see the parking lot but in the distance we could see a beautiful church as well. Restaurants: They have 2 restaurants connected to the hotel. They both seem like a very popular spot for the locals to hangout so as a hotel guest it was way too crowded and loud. It seemed like they had very strict dress codes to get in too. One of the restaurants has a connecting door to the hotel but the bouncer would not let us use it and made us walk half a block around to get in, seemed unnecessary after we showed them proof that we were guests at the hotel. Overall, it's a nice place to stay but not the best hotel I've stayed at especially considering it's a Marriott hotel.

Thank you, Isis! As someone that travels extensively for business, I frequent hotels more than a dozen times a month. My stays will range in every price point. The aloft hotel in downtown Buffalo far exceeded my expectations do solely to the great customer service by one particular employee. Although everyone was very friendly, Isis went above and beyond to make sure my stay was more than comfortable. Her friendly demeanor, positive attitude, and welcoming smile, shows me that high-quality customer service is still available. because of her professionalism, this will be my go to Hotel anytime I am in downtown Buffalo, New York. I hope Isis will be recognized for her great work ethic and how customers are treated. Big thanks to all the staff and especially Isis for making this day so enjoyable.

We had a decent to stay on a Monday night but definitely not a five out of five Mobile key on phone did not work to get into parking garage Location Is super convenient if you want to go out in downtown or are in town for a show. If you get a room with a view you will wake up to an amazing sight Walk to room ... There's only one direction to go to get to the rooms from the elevator so if you have mobility issues be sure to ask for a low number room or you will be walking almost in a giant circle Design- Super fun and funky interior to the room. Feels very urban and modern. Bed comfort 3/5 - Seemed smaller than a queen but I think it was just due to the fact that it wasn't very comfortable Couch - more decorative than some thing to actually sit on Shower was great , roomy and hot, I also like that they don't use single use mini bottles of shampoo but they provide one large bottle of combo shampoo and conditioner. However only one washcloth was provided with the room They do have coffee and tea service in the room and a mini fridge

We love the view but the service was terrible and the security guard bullied us from start to finish. We thought that we were in an area where we could rest (it's a hotel) and he screamed at us and told us to use common sense in a berating way. Will not be coming back and asked my grandmother for id at the beginning which we thought was laughable after he took 30 seconds to scan over it. Lastly, the hotel staff was eating and drinking alcoholic beverages at the rooftop bar and had no sense of urgency or social awareness of people standing there ready to order, ask questions or close out.

Please do not stay here if you are not willing to party all night with a DJ in your room. Not in your room, but the noise from the rooftop bar in our room was unbearable. Why would you book 2 adults with 2 kids literally underneath the bar that fully parties til possibly 2 am.!! Then when you call and complain they say they can move you at 12:45 am.

Overpriced with nothing to justify the price. The carpets are old and stinky. Front desk customer service is very poor. The restaurant food is mediocre and they will automatically add 20% service fee "to pay the hostess". Do not recommend this hotel.

I was going to book here for a birthday party for my wife but apparently no matter when or how you book they can just take your money and cancel your reservation! For the 3rd time now on channel 4 news I've watched stories of out of towners coming in for the eclipse who booked TWO YEARS AGO!! And they still cancelled their reservations. Apparently ALOFT forgot to upcharge all the rooms for the dates of the eclipse so they just decided to cancel reservations... what bad business. I live in Buffalo and have been to this hotel and it was nice....but Now I hope they get sued to bits and whatever management is in place can never get a job in the industry again.

Horrible hotel, access to check in. Hotel guest have no priority to the restaurant, roof top bar, have to wait Inna long line to access! Get in room to hear music bumping all night! Joke!

Went here for a banquet ( Business First Brick by Brick awards) on a Tuesday evening, it was rather crowded. Parked in their multi level ramp which was convenient to the elevators and lobby. The event was mainly in a repurposed theater now used for events. Food was average , served at self serve stations which were always fresh. The event space bar was a bit understaffed for an event with hundreds attending. Liquor selection was good though and the old time bar looked a bit tired but still classic. The lobby bar was a bit more upscale. Acoustics were good in the event space, as was the lighting. All in all not a bad venue.

The walls around the hotel are best up and it seems like the hotel isn't very well up kept. The balconies are disgusting with spiders everywhere. The rooms are barren and white, feels like a dorm room. The beds are extremely soft though.

I really liked my stay at the Aloft Buffalo Dowtown Hotel. A few things that I struggled with was parking. I always have anxiety about parking when I stay in hotels. This was easier than I expected but the parking lot in front is super tiny and it was packed when we got there. I can only imagine the frustration of having to stop and park on the street or elsewhere during busier times. We figured it out eventually. The $17 fee was a bit excessive too. However, the check-in process was pretty seamless. There's a way of doing it online which is very nice but I could not figure it out. I did however use it to check out and it was very smooth and user friendly. Once we were in the room it was nice. We stayed in a King room with a view. It wasn't much of a view but still lovely just looking out at the city and some of the unique buildings. I enjoyed just watching the few cars go by. The shower was amazing with great water pressure and super roomy. The bed was nice and comfy. There was a mini fridge with a "rapid chill" option and that was very nice because we wanted to chill our drinks and start our birthday celebration. For some reason we didn't have an ice bucket and we had to ask housekeeping for one. Overall the room was nice. The layout is very minimalistic and abstract. It was simple and straightforward. I would have liked an iron and ironing board in the room but realistically there was no where to put it. Also, I might be an old lady who still likes to iron. The lights really threw me off. They were all controlled by a master switch but it would have been nicer to have individual control for late night trips to the bathroom. Also, the switch in the bathroom is motion sensor activated but I believe ours was faulty. It rarely turned on with motion and had to be pushed hard and on a slight angle just to work. Overall the stay was nice and I would stay again. The restaurant, Vice was nice and I really enjoyed the service. They were super nice to us despite it being so busy. The in hotel bar, WXYZ was awful. Not my cup of tea at all. The host was super rude and I would not go there again nor would I reccomend it to anyone. But the stay came with gift certificates to each location and it was worth it to give both places a try.

My wife and I stayed here for the weekend, to celebrate her birthday. I originally stumbled on this hotel while looking at Patrick's Rooftop Bar on Instagram. I am a sucker for cityscape views and I knew she would love the floor-to-ceiling windows, especially overlooking the harbor. If you are looking for a novelty stay I cannot recommend the corner rooms strongly enough. The views alone are worth it. We plan to come back in the winter. I had requested a high floor but we definitely got "lucky" getting the top floor corner room, I assume patronage is down due to COVID. On to the review. I only have two complaints about our stay, and the first has to do with the very first thing we encountered: Parking. We parked on the sixth floor of the parking garage as the first few are reserved for public parking, tenants and staff. The fifth floor is reserved for day parking, and the sixth for overnight. I still have no idea where we were supposed to park. That said, we gambled on it being a weekend and the garage not being anywhere near capacity that the staff wouldn't care. I could have asked for clarification, but I didn't. So if there's an obvious system in place, I missed it and that's on me. Check-in was easy and safe. There are 6ft distance markers on the floor and the staff working the front desk are wearing masks on top of the built-in clear shields. As a sidenote, I tried to surprise my wife as we entered the hotel room and ended up locking the keycards in the room. The front desk worker got me another key almost instantly and the surprise was maintained. The room, if it wasn't already clear, blew us away. We are not luxury travelers, so take our shock and awe with a grain of salt if you want to. The floor-to-ceiling windows along both walls afforded an incredible view of Buffalo and the harbor. The decor was very early 2000s modern. Hopefully this is evident from the pictures. If not, picture the penthouse suites in GTA 5. The balcony was comfortable and gave us an even better view facing city hall. There was a neat little classic arcade machine with a hundred-something games on it. We played Street Fighter for a little bit between activities. Currently (7/12/2020), there are few amenities in the room due to COVID. This is detailed on a sheet regarding room service. There was no coffee maker, which we mourned. There was a minifridge. The internet wasn't great but it worked fine for Netflix, which we were able to stream on either of the good-sized TVs. Room service was not available, we were told we could go to WXYZ Bar (just off the lobby) during hours (starting around 4pm on weekend as I recall) and have bar food or bottles brought up. The pool and fitness centers were closed. My second complaint, which hopefully won't be a universal experience is about the motion sensor light in the bathroom. It randomly turned on and off, unprompted, all the time. My wife lost a little sleep before closing the bathroom door around 3am to hide the flickering. The hotel itself is located pretty conveniently between Pearl and Franklin. We like walking whenever possible and were able to find a variety of eating experiences all well within walking distance. All in all, we had a great time and I highly recommend this hotel, especially the upper, corner rooms. My complaints are pretty minor and didn't do much to detract from the great

The Aloft hotels decor reminds me of the kid in school that tried to hard to be cool or funny. It's just too much. I did like my hotel room otherwise, though it would have been better if it had a desk. I was traveling for work after all. The A/C fan makes a lot of noise, it's really just very loud white noise. If you turn off the fan you can hear voices in the hallway and other rooms, and possibly their televisions. But leave the fan on and it's quite nice, as long as you can sleep with it running. The view is over the roof with machinery, which seems to be the type of view I get at every hotel. The refrigerator is not great, it's too easy to pinch your fingers when closing it. The location is great: in the heart of the theater district. Too bad I was there on a Monday-Wednesday because that's when the theaters are closed.

Had a great visit to Buffalo and stayed at this hotel. Good food and nightlife within the building, room had a great view of the city and was decorated very cute. Traveled with two dogs and there was no extra fee for pets, which was nice. I would stay here again.

43 bug bites during stay!! The bites quickly become inflamed and itchy. Those bites last for a month and haven't recovered! The general manager was also arrogant to the issue. He refunded one night fee to us. When we offered to talk to him with this issue, he told us to "be okay with it"?!! There are forty three bug bites on feet, legs and back! We do not care about the refund at all. All we need is a friendly and an understanding attitude. We will never choose this hotel again. we also planning to file a formal complaint to the court.

Other than a great view.... not a lots of room to move around when the place gets busy. Especially when they trying to creating "private area", after a few ropes up- you will feel as thought you have been baby-gates in. Over & inconsistent pricing on drink.

We stayed for one night our son got married in the hotel. We basically only slept in the room and did not use any services so all I can say is it was clean , minimalistic in decor, modern nice looking room . It is a very new and modern looking, cool hotel! The wedding was great, that I guess is called "500 Pearl " They did a great job under the covid restrictions, they followed all the safety protocol. The appetizer were great. My filet was delicious but a bit dry. They cooked them med well probably to play it safe. The service was very good, the drinks were excellent, perfect every time.

Very nice hotel with many entertainment options. Room with king bed and a city view was spacious. Very modern, minimalist decor but very functional. Flat screen TV , fridge, large walk in shower, booth with table and eclectic accessories. Due to the present circumstances, pool was closed and fitness center and there was no coffee pot or glasses in room . My only complaint was, they could have had 2 paper cups, but they did give them to us at front desk with a bag of ice when we asked. Staff was incredible, helpful and friendly. We live locally and stayed over after my son's wedding there. They even hav3 a bowling alley!

We were very disappointed despite the pretty setting and great vibe. We stopped in after a candlelight concert, and could not get served. It was not crowded. We went up to the bar to get some holiday drinks, and the bartenders kept slowly walking up and down the bar. They even looked at us and would not serve us. We were not rude. We were dressed more than appropriately. We were waiting patiently. They just flat out ignored us. I refused to wait around and spend my money there. You may want to walk through to check out the cool vibe, but I don't understand why these people are working there, because they clearly don't want to be in the service industry.

This building has a lot goin on apartments / hotel/ bar/ I saw a restaurant in the lobby not sure if you can walk in off the street to order there though, This building is the oldest Christian center , back then there was a skating ring on the top floor. NOW it's a bowling alley in there it's small about 9 lanes but nice it has a grown up feel , not anywhere I would take my 7 & 9 year olds, they have a bar menu . My only complaint is I was freezing in there I almost couldn't enjoy the bowl cause my hands were so cold , so hopefully as the winter approaches the will warm it up a little.

Don't know how this hotel gets 3 star average. For $700 a night we thought they might have shampoo. Only conditioner and body wash in containers that are broken and not attached to anything so either fall off the soap rack or sit on the floor. Not enough towels for guests in room. Not enough storage in room. Pool was ok but shower broken and also no shampoo. Liked the steam room. Work out room fine. Walking distance to theaters. $165 would've been about right? Or we're too old.

Ok I am in my late 50s but this is an odd quasi modern space. People are nice and were totally fine. Conference food was too pretty but not real or filling. conference rooms often didn't have enough chairs. Biggest complaints were the weird choices for faucets that don't operate in normal manner, and the super odd chutes and ladders stairs elevator systems. Take elevator A from hotel floors to lobby up 2 flights of stairs to transpot elevator back to classrooms around corner to other elevator to garage elevator. Front desk also looked like they just rolled them in as a temporary afterthought that folks need to check in. Just odd. Not bad. Just weird.

This place was beautiful ! Such a swanky spot ! Loved the decorations , the view & they even had a steamer instead of an iron. I did not interact with any staff but everyone seemed friendly/ polite. The rooftop bar was a popular spot for young people , but unfortunately I was tooo tired to check it. Awesome location, I would def stay there again. I was on the 11th floor and you could hear a night club partying across the parking lot. It didn't keep me up or bother me but I could see some people hating that noise. I'm now so excited to look up this hotel in other cities. Since I had never heard of it before !!

I'm on the 10th floor and the house music is so loud at the rooftop bar several floors up that I can't sleep. I can hear it over the loud ac and through earplugs. Absolutely ridiculous. I can't believe the city doesn't give them a noise violation.

My co worker arrived late after midnight from Dallas and Xavier the front desk representative was so patient and gracious to us. We were both exhausted and anticipated our every thought, offered a wake up call, made sure we had plenty of water to stay hydrated. It was great to feel his consideration for two weary travelers. He I was patient and offered an early shuttle to the airport. From check in to check out it was smooth sailing. I commend you for this outstanding employee. Additionally, I loved that there was an option of warm camomile tea in the room. The shampoo, conditioner and body wash were outstanding! Extra for all the pillows on the beds!! Congratulations on your staff, lobby was clean and neat!

Extremely Disappointed.... I make it a practice to avoid unnecessary negative reviews (things that simply go wrong due to unforeseen circumstances and minor mishaps that are an inconvenience but likely an anomaly). My friends and I booked a much needed overnight stay to celebrate a birthday and enjoy a night out in downtown Buffalo. The booking was with Expedia, however the poor service was all courtesy of Aloft. Upon arriving to check in we discovered that the hotel was overbooked and they were no longer able to accommodate our reservation. They had relocated us to another hotel (which also couldn't accommodate our four person reservation). While this is an issue in itself my larger complaint is with the manner in which the situation was handled. First and foremost we were not notified of the change or the relocation. I'm addition the front desk worker was extremely RUDE. She was flippant, unapologetic and clearly unsympathetic. I will say that the manager rebooked us and assumed the charge for the new stay (two hotels later). However, my desire to patronize this establishment has completely soured. My advice: communicate better with your partners in regards to accommodation ability; ensure your workers have some degree of emotional intelligence training so that they are prepared to communicate appropriately with guests under tense circumstances. Please do better

Good rooms , very clean and fresh ! But no room service. Parking is expensive for Buffalo. Just park on the street.

Conveniently located downtown with an attached parking garage (for only a small additional fee). The hotel is really cool and trendy. Everything is up to date and chic - from the lobby and bar to our room. The room had large windows which gave everything great natural light. The bed was comfortable and cozy.

I had a lovely experience at this hotel. Check in was swift and the employees were friendly and helpful. The room was clean and modern with great views of the city, all for a very reasonable price. I'd definitely stay again.

Usually I have great experience with Aloft, however this location has one of the worst customer service you can imagine. I WOULD NOT RECOMEND STAYING IN THIS LOCATION. Besides the fact of 2 severe technical issues with my room (AC/heater unit and phone), the Aloft employee behavior and reactions were unprofessional, rude, not realistic, and not feasible. Besides that, the executive team did not bother to address my issues and I felt alone in the dark. I came on a business trip and checked into my room around 21:30 with very important meeting in the morning. Close to midnight, the AC/heater unit in my room starts making a very loud sound every ~20 minutes. I immediately called the front desk and got the most unprofessional and rude attitude from your employee who eventually told me that she cannot do anything to help me since no maintenance guy is available and just to wait until the noise stopped. While I am very frustrated with your representative's response, I tried to avoid that, and get a few hours of rest before my important meeting. Between that, to 1:00 this occasion happened 3 more times and I had to call back to the front desk. The phone in the room stopped working for a few minutes in addition to disconnecting randomly and I could not communicate with the front desk appropriately. The front desk representative was much ruder and sounds like I am bother her from doing something more important. The front desk lady still sounds very annoyed with my issue and did not offer a realistic solution for me. At one point, she offered to change a room, but with the time being 1:00 and I had to wake up for my meeting in 4 hours I decided to nicely reject the offer. At 2:30, I could not take it anymore and decided to take her offer and change a room. I called the front desk and the lady was very aggressive and sounded annoyed that I need to make her do her work. The phone was disconnected again a few times during our call that was very hard to communicate with her. The front desk lady did not offer me any help in moving my stuff from one room to another and forced me to pack all my stuff at 2:30, come down to the lobby, take my new key, unpack all my stuff, and check in with the new room. I was very disappointed and mad but just tried to get a few hours of sleep before one of the most important meetings in my career. While I am packing and getting ready to come down, I received a call from the front desk that stated that they do not have a similar room available for me. A smaller bed was not feasible for me due to my height being extremely above average. I was so mad about this fact as she proposed this option multiple times during our communication but never checked if other rooms are available. With a not feasible solution for me and with a very bad attitude, the front lady offers to disconnect the AC/heater unit from the wall to have some quiet. With less than a few hours of sleep and a very important meeting ahead of me, I would do anything just for a few hours of sleep. As accepted, I woke up with a cold as the room temperature dropped to ~55 degrees. While I am getting ready for my meeting in the morning, I am getting out of the shower and an Aloft employee walks into my room and sees me completely naked. She state that the front desk told her that the room is already checked out and quickly stepped out. I am not sure who provide her with this information, but I was so embarrassed, sick, and tired from a night without a night of sleep. I called again to the front desk and asked to speak with a manager. The manager was not available before 10:00 and I asked to be contacted as soon as he/she got in. The manager / a representative from the executive team, never bother to contact me back. I was very disappointed as I felt that no one from Aloft Buffalo cares about their guest and the quality of their stays.

Went for the 1st time and was a horrible experience. They make your wait in line to get on a list to get up to the rooftop! You wait 45 mins just to get your in. The 2 men that was work tonight were letting people in that were not signed in. They lied and accused me of cursing so that they did have to let me in! I normally go to the the Curtis. I will never step foot in this place again. They Curtis has a way better experience and the staff treats EVERYONE the same!

I had my 30th birthday party downtown at Aloft this past March just before the pandemic hit. My party planner Kristy was fantastic and very helpful. She made things run as smoothly as possible. The reason I give the hotel 3 stars is more about the actual event and afterwards. During the day of party things were running fairly smoothly but unfortunately the fire alarm went off around 11:30pm and we had to evacuate into the cold for about an hour. By that time most of my guests (who has traveled) in had decided to leave which was a real bummer for the party. Later I found out that it was a faulty alarm in one of my family members rooms and it had also gone off the night before and never been fixed. In my opinion this could have been easily avoided the second night. I reached out to management multiple times to discuss a partial refund considering how much the party costs and the amount of time lost due to evacuation. Unfortunately I was never contacted after several attempts and I gave up. Great location, venue and amenities, but not thrilled with management. However, I'd highly recommend Kristy Kuhar for party planning. She was great!

A hidden gem in downtown Buffalo. Modern... super clean and great rooms... worth the stay and O feel the best stay here in the city right now!

Went to the rooftop bar . . . or tried to. I'm Scottish. Apparently, wearing a kilt in The current state of America is verboten. So I was turned away from their roof-top bar wearing a formal kilt and a dress shirt, apparently the guy with a man-bun, flip flops, blue jeans, t-shirt, & visor was alright. Wearing a country's national clothing is apparently offensive to the "security". Welcome to 2019 people. This is the same as turning someone away for being black, Asian, or gay. The world is a big place with many different people and customs. I spoke to the front desk with shocked but Pacified, "Oh no's". No one offered to get management, NOTHING. Allow me to speak for the people of Scotland when I say PISS OFF! #TRUMPSAMERICA Hail. If you're a facists, Uber conformist, or we'll, Nazi, this is your place.

This was our first time staying at an aLoft. Our beds were comfortable and we were not disturbed by other guest noises so I feel the walls must be pretty solid. The room was impeccable with a modern hipster vibe. We stayed at a Ritz a week ago and this aLoft was cleaner! The staff was so friendly. The pool and gym area looked very nice, I almost wanted to workout. One of my kids thought the pool was too cold but the other was fine. On-site parking. The WXYZ lounge looked pretty cool but I did not go since we were there for a short stay. Breakfast was really good as well once you figure out how to order;) all-in-all I will stay at an aLoft again!

I liked my room. It's modern and clean. Mostly I liked the location. There are a bunch of good restaurants and bars in close proximity. Staff is very helpful.

Hotel it self is new and exciting. Front desk is very helpful and informative. Unfortunately that where it ends. I had purposely left the do not disturb sign out on hanging on my front door so that room service would not come into my room. Personal preference not to let stranger in my room. Well that didn't stop one employee I was surprised while my 11 year old daughter was getting dress I hear one knock on the door and instantly a man come in the rooM with a master key. I was surprised and felt violated. I had informed the front desk and they them self seems surprised. Not hearing back from a manager I called and left a message. Hour later I get a call back by a female telling me they would investigate the situation. Not for nothing the place is small and there is not much to investigate, but the fact that your employee need to be properly trained before busting into a guest room. 12th floor is no good you can hear the speaker banging until 2 am in the morning and your ear plug are useless. Finding the entrance is confusing and parking well not sure about that one.

What kind of hotel can't guarantee adjoining rooms for a hotel stay three months in the future? Am I supposed to leave my children to fend for themselves? The suggestion to call Marriott's 800 number is a bad one. The call center is totally incapable of fielding calls. If I want to hear a loud beep in my ear, I'm sure there are other ways to do it.

My usual business haunt. This is my first winter experience in Buffalo. 27 degrees outside and I thought, heating up a meal from last night would be a lovely lunch. Alas, the hotel doesnt have a single microwave in the entire building (although they do have fridges in every room). I checked the breakfast nook, the bar, obscure room compartments, but alas... no microwave in sight. I did use the hair dryer to attempt to heat my meal with marginal success, however a microwave installation would probably be a bit less messy. Hopefully one is installed my next go around. I'll keep y'all updated.

I have been very lucky to have experienced great hotels, unfortunately I will never think of Aloft as one of them. My family and I came here to stay for a night, and reserved it through the Marriott. We arrived later at night, and drove around for a minute trying to find the parking lot. It is hidden because it is in the depths of the parking garage. When we arrived we realized quickly that they did not have valet, or bellhops. My dad went to check in and after a few minutes I went in so that I could get a luggage cart. I was stunned to see that in the front they do not have luggage cart that are at most hotels, but bag carts that you can get at an airport; when I went to the desk they did give me a real cart. After taking our bags out, my dad parked the car in the parking garage (FYI: the fee is not included in the room charge). The lobby is fine, it is definitely meant to appeal to millennials. We arrived to our floor and took a lot of twists and turns to get to our room. We paid over $400 for the room and it was one of the worsts rooms I have ever stayed in. It's main appeal was a large tv. There were two queen beds, and they looked like they were in a military base. There was an ice bucket, a refrigerator, and no glasses. There is half wall that separates the bathroom sink and then a sliding door that has the toilet and a shower in a very cramped space. The only amenity that they had was a small bar of soap. I tried to connect to the WiFi, and even after entering in all of the correct information I was not allowed to connect. I called the front desk and they told me that too many people in the room were connected to the WiFi, and someone needed to disconnect. The problem with that explanation, no one in my room was connected to the WiFi. I told them that, and they ended up connecting me to WiFi in another room with completely different information. The next morning my father went down to get the complementary breakfast that we were at first told would be delivered to our room. They have a "refuel station" with limited food. They would only give us food for two people, and the options were not the best. When we checked out were were not given a real luggage cart. Infact when we asked for a luggage cart they said a cart is over there you can go and get it...or we can if you want us to. We ended up grabbing a small cart and we had to make two trips with our bags to the car. We also had to dodge all of the maids cart that were spread out throughout the hallway placed haphazardly. When my father was asked by a worker if he enjoyed the stay he answered no. The worker asked if the hotel was to contemporary for my father. There was no apology for the unpleasant stay. I have stayed at very nice hotels in much larger rooms, for a smaller price and have been a lot more impressed. This is by far the worst hotel I have ever stayed at not only because of the room, but the price, and by far the customer service. If you are going to stay in Buffalo, I would not recommend staying at this place at all!

I wasn't warned about a $150 deposit while booking the room or even after in my confirmation email. I didn't find out until I was checking in and they charged me for the hotel and the deposit I was shocked only because I didn't know there was a deposit or how much it was, she said I would get it back the next day. When I checked out the worker also told me I'd get it back the next day when I asked. It's now four days later I haven't received the deposit back so I called and was told it would be 7-10 business days. Very unprofessional won't come here again

We were extremely disappointed with our stay here. We booked a package that was supposed to come with gift certificates which we did not receive upon check in. I inquired about this at the front desk and we waited about an hour to receive them which was not a huge deal, but still very unprepared. The room was incredibly underwhelming for the rate we paid. Additionally, housekeeping entered our room around 9am while we were still sleeping the day we were going to check out. They also charge $17 for parking and we couldn't get out of the ramp after checking out, despite their instruction. Overall, it was an awful experience and we will not be back.

To be honest this place deserves NO STARS if you're black or African-American because they just gonna try to kick you out. If make you make 2% of noise when I tell you we were all in the room talking and they came in here talking about we being too loud there getting complaints no music is playing we're just talking they just want a reason to kick you out if they feel like you're having a party or something so I don't recommend.My friend paid 250 for the room for the night and the room is literally like a closet like a small as hell I spent time in a room before that they spent less money in and it was bigger so go to your white manager if you're trying to book this place.

I live two blocks away and the incredibly loud music after 11pm really disturbs my neighbors and I; it goes on until very late and they are uncaring if you call to ask for it to be lowered. I don't know how hotel guests can sleep. We will definitely not be going there or recommending any out of town guests stay there.

I really wish it was possible to give negative reviews...this is the worst hotel in downtown buffalo...please don't waste your money here! There are a bunch of much nicer hotels for like $20 more, that have bars that hotel guests are welcome at. And don't listen to managements "oh we're not affiliated" it's all owned by the same people ‍. Spend your money at hotels that are worth it and treat their customers well

Went here for a formal once and had a great time! Beautiful venue but they have some pretty aggressive wait staff. As I was given my salad the waitress actually pushed me into the back of my chair so she could give me my salad? It was a very odd and uncomfortable experience. I don't intend on coming back here because of it.