Aloft Chicago O'Hare

Our shower was leaking like crazy into the bathroom and we had to use towels to block what we could. We tried angling the shower head too and nothing helped. We asked house keeping literally multiple times and never got towels. House keeping also never visited our room either. "We're busy! It's a convention" You should expect and prepare for this? Front desk was nice but house keeping is extremely lack luster and were saying our orders were completed even though they never came. No knocks. Nothing.

Only stay here if you are by yourself. The hotel is nice but the walls are either paper thin or the hotel staff stereotyped us didn’t give us the benefit of the doubt after a douche called to complain to the front desk. I’m certain the front desk generalized us because we were in our 20s and it was 4 of us. We got the room as a back up in case we didn’t feel comfortable driving back after a night out. I’m sure they get some unruly guests due to the location but that’s shouldn’t be our problem. We were respectful and mindful there are other people at the hotel. When we got back to the room, we were talking, normal tone, nothing exciting. Soon after, we get a call from the front desk telling me that either we keep it down or we are going to get kicked out. That’s it. No benefit of the doubt and no waiting to hear our side. They just believed a douche staying next to us. We made sure we talked on a lower than normal voice afterwards to continue our conversation and soon after we get a knock on the door by the staff. We ignored them and went to sleep. If I pay over $100 for one night, I expect at least to be able to talk while I’m in the room I paid for. The fact that they took that incredibly rude approach of threatening us to kick us out right off the bat even though I’m should they could tell I wasn’t being combative, rude or loud took me by surprise. I should have left at that point and asked for a refund. Never staying here again.

To be honest, the honest the hotel is nice and clean and the people are amazing. In general, the room is also very very nice. HOWEVER, there is just no good temperature on the shower, it’s freezing cold or boiling hot. This might not be a deal breaker for you, but for me it was absolutely terrible. Furthermore the room is very very noisy, I woke up multiple times in the night thinking someone had entered my room, but it was just a door somewhere else on the floor. Also, the shuttle to the airport is quite nice. However it is very hard to get to this hotel from downtown.

Staying at Aloft Chicago O'Hare was an unpleasant experience. I stayed there Oct 7-11 with my wife as she was attending a symposium for a couple of days and we decided to stay a couple of extra days to enjoy ourselves in Chicago. Service was very poor to say the least. One evening we were struggling to connect Netflix on the TV set in our room. We decided to call reception to ask for help. We were told that help would be on the way asap. No one showed up! A sheet of paper was left in the room with instructions that included how to proceed when we needed our room to be cleaned up. I was very surprised to see that room cleaning was a service that had to be requested(!!) instead of us refusing it if we weren't interested. On the fourth day of our stay we request room cleaning. I did it first thing in the morning at the front desk. I saw the lady behind the desk writing it down (name and room number). We arrived back at the hotel around 8pm and to our surprise nothing had been done. We were pretty angry about this. Dirty towels, garbage bins were full etc... We complained at the front desk and all they offered was fresh towels. Someone came to drop off a couple of towels and while taking the garbage out spilt some of it right in front of the door. We were shocked to see that no one cleaned it up until the last day of our stay. Would not recommend this hotel. We only stayed there because it was a lot more convenient for my wife to commute to the venue of the symposium she was attending.

We just had an excellent business meeting experience at the Aloft Chicago O'Hare in Rosemont! The amazing Cristina Sposato, Director of Sales and MJ Chibe, Director of Food & Beverage were simply masterful in helping us plan and execute a successful two day session. The property is convenient to great restaurants (Truluck's, Carmine's, Portillo's) and steps from Fashion Outlets of Chicago and Stephens Convention Center. The guest rooms were clean, cool and well-appointed. If you need a great venue that's a short shuttle ride from O'Hare, the Aloft is perfect. Cristina and MJ choreographed every aspect of our meeting...the block of guest rooms, the spacious meeting room with A/V, meals, drinks and free WiFi. Everything was well managed by this friendly, efficient team!

My room was on the 3rd floor facing the outdoor patio with speakers. I heard the outdoor music literally all night. When I called the desk they said they had no control over the music outside, and later the front desk person said the music playing is policy, the "Aloft vibe". They could have changed my room or done something. Afterall I'm there to sleep. They lost my business.

I would say this hotel was only average and not worth the cost, (early August 2024, I paid $219 a night), I was expecting a lot more for that price. I stayed for 3 nights and paid nearly $800 after taxes and fees. I would not stay here again the next time I come to Chicago. ||The room is nice and clean, and I appreciate the modern fixtures. The bed was decent but the pillows were not supportive and sunk flat. I hated the bathroom sliding door, it was nearly impossible to close once inside the bathroom and got off the track trying to close it. ||The pool was closed my entire stay and I got no notification during the booking process. I talked to the front desk staff about the pool and they said the hotel website had the pool closure notification.||There is no complimentary breakfast at all, only overpriced offerings that I could get at a nearby gas station, again for this price point I expected a basic complimentary breakfast. ||The parking situation is not great! I knew that it would be $23 a night, but didn't expect that I would have to validate the parking ticket every single time I left the garage. You have to walk a long ways from the hotel to actually get to the garage. It was a pain to get in/out of the garage, it took about 15 minutes to drive to the nearby mall that should have only taken a couple of minutes.

Rooms were very clean and had the best price in the area. Location was great and convenient. Staff were courteous and prompt. I will definitely stay here again

It was my first visit, and it was fantastic! The ambiance of the party is pleasant. Ant K.

Aloft Chicago is a modern, fresh, clean, low amenity property near Chicago's Ohare airport. (Directly across from the fashion outlets of Chicago.) Lobby bar is comfortable and good for groups. Bartender who is friendly and they have a lot of good choices. My room was spacious and comfortable. Because of where it's located, there aren't really any "good "views just highways. Be careful because the mattresses slide around on the flat/slick bedframe. I tried working from the bed, but the mattress kept pushing out off the frame. A lot of dining and shopping options nearby . Parking is going to Runne, U2 three dollars per night and is quite confusing .

Rooms are small, outdated, and are the likeness of a dorm room, dawning pillows that say pow, very childlike setup. If you're staying with anyone other than a significant other you can see directly into the shower, not really a great setup. Horrible use of space. Outlets are far and few between. Pro: cheap rooms

Great choice for our family reunion! My cousins who live in Chicago organized our family reunion and were able to have all families out of state (California, New York, Wisconsin, Arizona) get a great rate so that we are all able to stay in the same hotel (near the airport, thank God) and also reserve a spacious conference room to host our event. Upon entering, the hotel is beautifully decorated, as well as the other Aloft hotels my family and I have stayed in. The only thing that was disappointing was the pool. It was an indoor pool that was murky. Aside from it being murky, the smell of chlorine was extremely strong, but I understand that because it was confined and there was no airflow inside. The kids still enjoyed it, but I had to mention that here. The staff is amazing, especially the manager, I think his name was Adrian? He was super helpful, friendly and accommodating. The staff was very helpful with local restaurants etc. The lobby has plenty of space to hang out, there's a pool table, a bar called WXYZ that opens at 5pm and a snack area where you can also order some food. The courtyard area was spacious and located by the pool. Our family spent most of the time in the courtyard at night. The rooms were clean, comfortable, modern with simple décor full of bold colors. The hotel is in a nice location with lots of restaurants, bars, a movie theater and even a Fashion Outlet. I'd say that our 5 day vacation here was definitely fun and I am so glad that we had it the Aloft. This was memorable.

Typical of the Aloft brand through Marriott hotels, this hotel is clean, simple, and affordable. Not as trendy as Marriott's newer brand, Moxy, but has common spaces adorned with neon and velvet pillows. They have a bar that offers only the most basic of drinks, but the bartender was super nice and talkative and he showed me a new drink menu they would hopefully roll out soon. Looked pretty tasty. The staff are super nice too and give helpful info and recommendations upon checkin, including local restaurants. The rooms are similar to all aloft hotels I've ever been to. Fairly spacious king room. Soft, comfy bed. I've never been a fan of the frosted glass in the bathroom, where you can kinda see what's happening on the other side--but I've only ever stayed here alone, so it doesn't matter. But if you need privacy, give it a thought. My Bonvoy profile requests rooms on higher floors and away from elevators. My room this time was on the second floor and right at the main staircase and elevator. I could hear everything going on downstairs. I mentioned it to the staff, and they did offer to move me, but I was only gonna be staying 12 hours, so I declined their generous offer. Just know if you need quiet time, request to be away from the main stairwell and elevator. They have a pantry and breakfast items like sandwiches. This hotel is also in what's called the Rosemont Entertainment District. It's walkable to tons of restaurants, bars, pubs, shopping, and theaters/activities. I stayed here because I was flying out of O'hare. It's just a couple miles away and they have a shuttle that runs every half hour. Even the shuttle driver was very nice! Great option for business travel.

if i could rate it lower i would. I stayed one night at the Aloft Chicago hotel in Rosemont for my birthday. There was a woman at the counter, who seemed like she did not know what she was doing. She proceeded to charge my card, twice of a balance of $240 out of my account I told her "Hey, you charged me twice" she proceeded to tell me that there was nothing that she could do about it and then I had to wait three days 3 to 4 days for it to come back on my account. I was supposed to go out that same night she really inconvenienced me and they didn't so much as apologize. Also, our TV didn't even work!! So for a hotel that is so expensive I would at least expect the electronics to work.

Typical Aloft room with a king bed overlooking a flatscreen tv, dual sinks, shower, nice decor that is modern and sleek. Xyzz bar downstairs opens at 5:00, comfortable Lobby including a pool table (was not working)?? Front desk is very hospitable and friendly. This location is close to ORD and we made shuttle reservations for a 5:30 am ride back to ORD, very convenient.

Hotel located close to the airport which is convenient especially for early morning or late night flights. A lot of restaurants nearby as well so food is never a problem. The hotel itself even has a mini restaurant in the morning Has a parking garage attached to it with unlimited in and out access for $22/day. Has a bar and a cozy lounge area which also doubles up as the hotel lobby. They are very flexible with early check ins and late check outs which is always good.

The Front Desk staff at this hotel is the absolute worst I have ever encountered at a Marriott property. "Marie" the manager (if she's indeed a manager) treated myself and my young children with such disrespect and contempt that I was left shocked and appalled. I won't over do it with details or with the line of events that brought us here because ultimately the largest conclusion I can draw from this encounter is rampant mediocrity from a staff that just doesn't give a F about their customers and feels it's appropriate to talk down to others (especially children) who are just trying to have a fair conversation with them about simple service expectations. Things like having enough towels and TP should not be treated like extravagant requests. Regardless, this is the last time I'll be staying here. There are so many options in this area, find a better stay. Marie- if you don't like your job, and customers with simple expectations are inconvenient, find another.

Wow. First of all this hotel and its amenities are amazing. The staff is friendly and Mireya was outstanding. The customer service was beyond amazing. I travel a lot and this hotel was top notch. Great area and many things to do as well. I was given a Capital Grille gift certificate. I wasn't expecting that but that's what you get out of great staff and hotel. I would definitely recommend.

Absolutely great! Loved the bar common area lobby. Good gym and nice pool. Fantastic location next yo outlets of Chicago and plenty restaurants walking distance. Staff is friendly and helpful. Parking $23 across street a short walk or right next to hotel for $35. (Like any big city, parking is getting a price hike).

DO NOT STAY HERE - INFESTED WITH WASPS I got to my room after a long flight, laid in bed to unwind a little and felt a sharp pain on my back. I had been stung by a wasp. I looked around the room and noticed every wall was crawling with wasps. Horrifying, disgusting, dangerous. When I brought it up with the management downstairs the only thing they offered in compensation was a single breakfast. Absolutely unacceptable. Horrible service and disgusting room infested with massive flying wasps that will sting you.

Pretty cool hotel with modern touches.My younger son and I stayed here when we visited the National Sportscard Convention in July. We booked one night and was pleasantly surprised on how clean the hotel was. There is a great mall with tons of eateries a block away as well. I would recommend! Aloha

I felt compelled to write a review based on all my interactions with the staff. I booked a room for 3 nights, in town for family get together to spread ashes. Picked for convenience and for price and because I've had good experiences at different ALofts in multiple cities for work. (I knew what to expect) EVERYONE was pleasant - attentive and went above & beyond to help us and ensure we had everything we needed. I can't put my finger on it but there's a vibe that sets this hotel & staff apart. My sister, niece and I enjoyed our stay immensely!

This is a harsh review because I expect more from this brand. This was an unplanned stay after my flight was cancelled due to weather. First of all, the outlet situation is atrocious- no easily accessed outlet at the desk, and I had to crawl on the floor to plug in my laptop. Even then, the outlet did not work. Second, there was some sort of glitch that I could not figure out that caused a light near the ceiling to blink all night long. The light was not bright, but still unacceptable. Third, the bedding smelled like perfume and it was not pleasant. Fourth, the shower door did not seal and water leaked all over the floor - completely soaking the bath mat, and was a slipping hazard on the tile. The decor looked "nice" but would not be functional for more than 1 person or more than 1 night. Overall this room was very unpleasant even for a short stay. But here's my biggest beef. There was an active tornado warning specifically targeting our location and the front desk staff did not know where the safe place was. I asked. Everyone's phones were buzzing and alerting to severe weather and the TVs in the bar were showing the weather coverage. It's not like people were unaware if the situation. There were at least 6 tornadoes in the area during this storm. O'hare (literally across the street) evacuated everyone because the threat was that real. I could see spinning clouds out my room window. And staff was entirely unconcerned with guest safety and continued on as usual.

It was OK for the price. The location is great, particularly if you're doing anything at the convention center. But the rooms are dingy, there's really no place to sit, and the bed was really uncomfortable. Also there's no breakfast, and you're at the far end of things compared to other places. There are better hotels closer to the center, with better amenities, but you're also paying for that. If your plan is to come to Chicago and just use your room as a place to grab some sleep and take a shower, then this is perfect - you'll save some money. But for families, or for people who like to hang out in their hotel room, pick something with nicer and bigger rooms.

The only reason this is not a one star review is that the location is relatively close to Ohare for early am flights. I am lifetime Titanium, like to mention that; as Marriott "protocol" is for the front desk to acknowledge "my greatness" :). In reality it is a nice gesture and the offer of a bottle of water, etc. Here, I got nothing; not even a polite greeting. Room: Not bad, relatively small, but doable for a one night stay. Would be pretty tight for 2 or more people. Location: Loud as F. There are drunks in the hallway and outside. I was relatively high up, but overlooking the front entrance. Hard time to fall asleep, as the noise was non stop. Overall: Would not stay here again, too expensive for what little room you get and lack of good service.

I'd like to give this 3.5 stars as a rating. The hotel is clean, staff was pleasant and welcoming. It is confusing where to park, let alone figuring out how to get to the entrance. It is no well marked at all, and the entry is a choke point of one way streets/drives. You have to park in the adjacent garage. Unless you reserve one of the numbered spaces in front of the hotel. I didn't know about that until check in. I don't mind being next to an airport. I get it. However this hotel is a bit loud. Noisy mechanicals that seem to reverberate. The accommodations were comfortable. The layout of shower is backwards, and isn't easy for a smaller person, like my wife, to adjust the water without getting into the shower. Who wants to do that? Reasonable price for a night's stay. Convenient if you need to be in the area.

Updated to add that we contacted the hotel to tell them about our horrible stay and they refused to do anything at all. Even told them that we were appalled that they charged $23 for parking in a FREE PARKING GARAGE and they would not even respond. Beware of this hotel and go elsewhere. Also note that the parking they charge you for is completely free and any restaurant nearby will validate the parking for you FOR FREE.

Checked in around 6pm after a flight crew came in. Service was quick! The girl behind the desk was super nice. She informed me that the aloft hotel charged 24 dollars a day for unlimited access to their section of the garage. That came out to 50 dollars for the two days. I have no choice but to use this parking lot and now I find that it's a charge? They should really advertise that before hand, it felt a little out of the blue and didn't make the next issues any better. (If they do advertise it I haven't noticed) The first thing I did was take a shower. They have full bottles of Dry Bar shampoo, conditioner and body wash attached to the walls. Very nice. Until I was already in the shower when I realized my bottle of body wash was basically empty. I go to call the front desk for more soap and towels. I dial zero and the phone doesn't connect. I call front desk via cell phone. I ask for new soap and 2 more towels (the floor totally gets soaked after each shower.) I left to pick up my bf and on the way out I inform front desk and she tells me she thinks they already did. I just left? They have not which is why I'm at the front desk. When we got back the soap was filled but no towels... no problem I ended up calling the next day for them. The tv is basic cable, it's an LG but it doesn't have Netflix or Hulu or anything else much too offer which is fine if you're planning to actually be out inside of a lazy weekend in. The pool was open and so was the gym! There's a bar and a pool table which I wish we would have used. They state that vaccinated guess can walk around mask-free but unvaccinated people cannot. (However they don't have a system enforcing this.) Over all I might stay here again but next time I'll explore my options.

Room 345 was perfect very clean. We got to meet Mrs. Elena the house keep was very nice and answered some questions we had with a big smile on her face.

Definitely a "swanky" feeling hotel. It has a futuristic/modern feel to it with a very relaxing atmosphere with mood lighting throughout that building. The rooms are set up in a non-traditional way that bring a different feel to the room, but it felt like it was smaller than the typical room. The hotel and rooms were really clean with a very nice smell to them. The bed was SUPER comfortable. I did order food and the front desk would not allow them up, but did call me instead. That's good, as they're keeping the building secure. The staff was also awesome and very friendly! The one thing that would be on the more "negative" side, and it may be minor to one person and major to another is that they have more of a panel style drape than a cloth drape. It doesn't block light coming in from the sides, the the room was a little more "bright" at night than desired, but the comfort of the bed made up in the end with a good nights rest. I would stay again anytime.

Such a beautiful place. The decor, vibe, ambiance, and attitude is not like that of other hotels. Very relaxing

11:50PM I call to ask which exit on the tram do I need to exit to catch the shuttle Front desk representative: Oh you just missed our 11:45 shuttle. Please just wait by door 3. I get to door 3 at 11:55 under the assumption that the next shuttle will arrive at 12:15 as advertised every 30 min. 12:20 I message on their online chat to ask if the shuttle is coming and no answer. 12:38 I call to ask where the shuttle is. Oh we will send a driver. "the shuttle is complimentary at this hour"... Well you would have known if you checked your chat, which I still haven't received a response and would have put two and two together when you told me that I just missed the bus that perhaps another guest is waiting to be picked up. I'll just stay at the Hilton that's connected to the airport. It's not been an hour and I am still waiting for this shuttle.

Checked in before our flight in the morning. The staff offered to have the shuttle take us in the morning. At 4:15 am, Jesus was wide awake, helping and offering coffee. The driver was ready ahead of schedule and made a special trip to take just us. Thank you both! We'll stay here again!

Quite disappointed. Average of $200/night...rooms nice enough. I was in the 'not yet renovated' portion and the room was fine. It was the details...no hot water!...called the desk...response was...run sink and shower at the same time for five minutes, you should have hot water after that. Kids... literally... playing hockey in the hallways...yet WE had to sign a 'code of conduct' document...one time, tried to turn then the TV on...NO sound. After about 10 minutes and a call to the front desk, it randomly had sound. Next night, turned on the TV...sound right away, but I couldn't change channels ...another time, turned on...sound right away, but then cut out after about 10 minutes...couldnt get it back. Rooms themselves...well soundproofed... especially as close to the airport as it is... But really...no sound on the TV...can't change channels...oh, yeah...and the renovation...I totally get it. Has to happen at some point, but according to their posting Saturday and Sunday work wouldn't start until 10...it started at 8:30...On a Saturday...I'm on vacation dude... don't need hammering above my head at 8:30 AM... thoroughly disappointed. Right at this minute, I can't change the channel...it automatically goes to Marriott ads. I have to turn it off to get out of it ...when I turn it back on it is a channel I don't want to watch, yet I can't escape...

have stayed for 4 days without maid service. when I called the front desk I was told they only come if you request it. The bed are very hard and uncomfortable. will never stay here again. avoid this hotel if at all possible.

I enjoyed my 3 day stay. Close to O"hare airport and the Rosemont Center. Plenty of restaurants and bars nearby. My room was clean with a comfortable layout. TV remote was user friendly. No issues! Room amenities included Coffee machine, complimentary bottled water, and a good quality iron & board. I have ruined enough nice shirts using old irons and stained boards at other hotels. Problem free this visit. I was onsite for 2 full days for meetings which included breakfast and lunch. breakfast was adequate. Each morning we were served scrambled eggs. Bacon, sausage, potatoes. Mixed fruit and assorted breads and beverages. Served warm and edible. Lunch assorted wraps, lasagna, Salads & Deserts. All Staff was friendly and helpful answering my questions. Free airport shuttle running every 15 and 45 minute after the hour. They will shuttle you to other nearby attractions if you ask. Bar and snack area in lobby.

This hotel overall was nice! The staff was helpful and friendly and we loved that our dog stayed free!! They have a little movie room (played Tropic Thunder while we were there). Parking was $23 per night with in-out privileges, but we weren't charged so that was actually amazing. Also, free water bottle in the hotel room! I like that they cut down on plastic by using refillable shampoo and soap dispensers in the showers, but unfortunately it's a combination shampoo/conditioner in one which I don't use because of my colored hair. So I was glad I brought my own products. My only complaints are not modifiable: the hotel is really hard to get in and out of, and the parking garage is inconveniently located across the street (skywalk access). The price of the room is fair, the parking is cheaper than anywhere else I've seen, and being truly pet- friendly by not charging $75-120 per night like most other hotels in the area make this property one my husband and dog Max would be very glad to return to!

This place is pretty neat and modern looking. It's right in rosemont across from the outlet mall and next to rosemont square with tons of food places to choose from. The place is very well kept and staff is very friendly. The good thing is that they also validate parking in the structure that's connected. The room we got was very cool and had plenty of sunlight to use. The bathroom has a very modern look with sliding doors between the sections. Probably the only thing I'd recommend is to update to outlets with USB ports since that's just about what everyone uses now a days. If you don't have a charging block for your phone, you might be out of luck. Other than that, everything at this place is warm and they also have a bar located in the lobby area if you wanna catch yourself a drink. Overall, if you need a place to crash, this location is worth it.

As a Marriott member, I was surprised at the dinginess of the place. Stained pillows in lobby. Stuffing coming out of hole in room couch. Dust on the headboard. Staff is nice. Don't think I'll stay at an Aloft again.

I stayed here for a work conference. I appreciated having comped parking -- I wasn't able to figure out where to go, so I called the front desk. They were very helpful and guided me through it! The lobby is spacious and inviting. We enjoyed the hotel bar each night, but sadly didn't get a chance to enjoy the pool. I had a king sized bed in my room and was happy to find the Dry Bar shampoo, conditioner, and body wash in the shower -- a nice touch. The bed was comfortable and the room was very clean. I had requested a room on the top floor and they were able to provide that. I like how close the hotel is to restaurants and activities; however, the closest Starbucks is either a 7 minute walk to another hotel or a walk to the local mall... there's really no safe place to walk to get to this one and it was quite the hassle! :/ That's a bit frustrating since they don't have many options for coffee in the hotel and breakfast is not provided. Thanks for having us!

Always trying to stay at the PDX location, I was excited to see there was an Aloft in the Rosemont area (an otherwise hellish cookie cutter planned commercial area full of dull, boring business hotels and expensive places to drunkenly embarrass one's self in front of customers or colleagues). I quickly booked a room for the week I was staying. Unfortunately as soon as I arrived, my expectations were quickly disappointed. There were broken things in room, like the cord for the blinds and a tear in the blinds themselves. There was also a weird smell in the room, a mix of musty/oily. The shower drain was really slow as well. The wireless was spotty as well - at times fast enough for work, but at other times it would drop out. I ate breakfast in the lobby every morning, and all 5 mornings no one at either the front desk or in the little cafe greeted me. Although it's a budget option where it's located, I can't really recommend this particular Aloft.

Do. Not. Stay. Here. If you want any kind of rest, you can not do any worse than this place. The walls are paper thin. We could hear everything - the cleaners sweeping the floor above us, the toddler "talking" to their parents next door, people walking down the hallway ... everything. The neighbors shut their door and I thought the wall was going to cave in. The air conditioner was the loudest off/on we have ever heard so we ended up turning it off even though the room smelled stale. Then the fridge was so loud, we had to unplug it, too. There was a digital sign outside our window that, even though the blinds were pulled, blinked light into our room all night (we were on the 4th floor). We could hear traffic all night and first thing in the morning, they started construction on our floor and there was lots of banging. At the point, it just felt comical. On top of that, the beds are hard as a rock, the covers are thin, and the pillows feel like they came from Walmart. The only thing that was helpful was the shuttle to ORD but honestly, for a hotel next to the airport, that's just the bare minimum. Go literally anywhere else if you need rest.

AMAZING staff! I booked a room same day, as I missed my flight. I called to see if there was anyway possible I could check in early since I had been on the road since 2am. Joel, answered the phone, cannot express the great customer service and information he provided, even about the O'Hare airport. EXCEPTIONAL. Very informative and considerate! Dave the shuttle driver great as well! He drove to a different door to ensure some senior citizens didn't have to walk, again amazing service. Once we made it to Aloft. We were helped by Liz, checked us in, and got us information around the area and the hotel! Truly GREAT communication between the team didn't ask anything about checking in early, and not charging us the early check-in fee, since Joel mentioned he would take care of it. I am beyond satisfied with the service and hotel!! Thank you so much for making my day better despite my earlier complications! Will definitely consider Aloft for future visits! Finally want to say, the hotel and shuttle follow COVID guidelines and maintain a safe environment for all guests!

Great location to O'Hare. But the hotel is hard to get in and out of and parking is in deck across the street. Market doesn't have very good selection of things to eat. Only serve food in morning. Rooms were nice but a little worn. Nice hotel but I am sure better places to stay nearby.

I would stay here again if I had some kind of discount rate. Rooms were clean, include a safe, a mini frig, and free wi-fi, though it was a bit sluggish. I liked the Scandinavian design features, and the bed was quite comfortable. However, the price we were charged for our rooms ( 4 of us stayed here to attend a nearby convention) seemed a bit expensive for what we got. Staff and shuttle service were great. Food options were limited, some grab and go snacks, and a few hot food items that I heard were not well prepared ( I did not get one myself) There are plenty of good restaurants nearby though. I am used to a certain amount of background noise when staying in cities, so the sounds from O'Hare did not bother me, but if you are sound-sensitive, be aware that it is not super quiet.

So, starting with the positive. Parking is easy and that is all I can say. Negative: The noise is unbelievable. Not only highway noise but airport noise as well. As a known quantity, based on location, better windows would have been in order. Doors are hollow so add all of the hall noise too. Not to mention the malfunctioning heat/AC unit and the constantly flushing toilet. 2 hours and still waiting for someone to come to address. TV cable not working. 3 channels and 1 of them is the Marriott channel. Staff cannot fix. Limited outlets and nothing resembling a cell phone charge station. Really? Stayed here because work said this is where I'll stay. Will I stay here when I have a flight or travelling, absolutely not. Shame on Marriott, you're better than this.

2 minutes form the airport, clean and modern, fun bar on site and a perfect and affordable place for a short trip. Not easy to find, but once you're there there is lots to walk to

We stayed on a Saturday over to Sunday. We arrived at the hotel at 12:00 knowing that check in wasn't until 3:00. The guy who greeted us was cordial at best, not a very warm feeling when we arrived. We used the pool upon arrival. The pool was good, no hot tub. We thought we may be able to check in before three, unfortunately not until exactly 3:00. We checked periodically to see if a room was available, but no go. The guy at the front seemed as though we were bothering him. When we finally checked into our room it was on the fifth floor towards the rear of the property. Room overlooked expressway. The room was clean and large. In summary the property and room were nic, the staff could be a lot friendlier. Also, right outside the hotel are a lot of food and drinking hole options.

First rooms air conditioner was super noisy and would wake me up every time it kicked off. But the room was clean and the bed was comfortable. After my flight was cancelled I found myself back here for an extra night and Joell (front desk) bought me a drink at the bar because he could tell I had a rough day! That extra kindness definitely made a great impression. My second room I had no issues with and the air conditioner was quiet as could be.

Located close to the O'Hare airport. Rooms are clean and refresh everyday, if you would like since they give you the option of choosing the green way and not get the room cleaned. Hotel is close to the airport and many planes are taking off and landing....is a little noisy: not good insulation. Closed by there is a shopping mall and many restaurants, walk distance. Bar does have basic drinks, but not many food options. Fitness center is decent.

If you like European Stlye Hotels this is for you. $$$$$ If not, save your money and book just down the street at the Comfort Suites. $$ If you're over 6 feet tall you'll have a difficult time getting out of bed. The top of the Mattresses are about a foot and half off the floor and once you get into bed, you'll sink pretty far down It's like sleeping in a hamock. I suppose you could just grab the flat board bed support and roll out. Closet offers 4 hangers; 2 skirt clip hangers, 2 standard. All 4 wooden. One in this room was broken and wasn't replaced when asked. No place to hang a doppkit on the bathroom. Don't make a mess you have to ask to have your room cleaned daily or it won't get done. Parking garage is across the street and parking is $23.00 night. Nice hike over a walk way to the hotel No free breakfast. Everything is sold downstairs at the breakfast bar. $$$ Room has modern hard plastic and steel chair, don't expect to get comfortable. Decor is stark and very plain. So glad the company I'm working with at a trade show is picking up the tab. I'd be down at the Comfort Suites if they weren't.

Our corporate rate makes this the best value for the area. Located near O'Hare airport and within walking distance to Donald Stephens Convention center, they're also next to great dining. They have a shuttle which leaves every half hour for the airport or convention center. My room was very comfortable. I especially like having a stall shower. Breakfast is either made to order or grab and go. Their WXYZ bar is great for relaxing with a drink and also striking conversations with other patrons. The fitness center featured ellipticals, treadmills, cycles and free weights. No problem getting a treadmill in the morning. Internet speed was also pretty good. If my company has this as our preferred hotel in the area, I'll be sure to use it. They do charge $21/day for parking. That could be a good deal if you're planning on going in and out frequently.

Location was convenient. 45min train ride to downtown Great Looking Hotel. Staff was very accommodating! Only complaints are NO MICROWAVE in the rooms & Afternoon/Shuttle shuttle bus driver wasn't too reliable.

The place has maintenance and repair issues. Not to mention the room was was dirty. Its overpriced.

A place to sleep in the heart of business district. Modern decor, with mediocre rooms needing updates. Everything seems loud and kinda cheap, but overall rooms are clean and affordable.

This reminds me of my college dorms. A big no. No one answers the phones at the front desk, no room service, no staff to support guests. Will not stay here again if I can avoid it.

Pros: Close to O'Hare (5 minute drive), the Fashion Center outlets (across the street), and some restaurants. Shuttle to the airport. Breakfast available. Gym, laundry, and pool on-site. Close to the Convention Center (walking distance). Cons: A/C did not work well - too warm, then a burst of cold, then too warm again. Shower door wouldn't close completely so water was constantly on the floor and made room smell musty. Bed was not "bad" but was not very comfortable either. Tossed and turned due to the mattress and being so hot. Television had no guide and many of the channels did not work, plus not many movie options (the on demand feature did not work). The room (especially the bathroom area) is very small. Many little broken or unkempt items in the common areas. The microwave buttons were dirty (one microwave for all guests to share). A lamp in the lobby had a hole in the shade. The lobby furniture was cute but needed cleaning. Breakfast options were over-priced and basically just prepackaged food they reheat and throw berries on top of. Front desk staff (Linda) was not knowledgeable about restaurants. She told us that the mall was the option in walking distance, however, there was a Fogo de Chao literally next door and a whole entire restaurant and entertainment village behind the parking garage (which we didn't discover until our last day unfortunately). So as you can see, more cons than pros, but make your decisions on what you value in your trip. I would not stay there again.