Aloft Houston by the Galleria

TBH, I don’t write many Google reviews but I had to on this property! Starting off with Ms. T & Ms Tiki, the receptionist, had the sweetest souls! Not only did they take the time to accommodate us for our stay but also gave great insight on what the city had to offer. The room was well kept and clean with modern sink and walk in shower. & needless to say the area is close by the galleria & great eats. I would definitely recommend staying here!

The customer service was incredible. But the hotel is outdated and had a stench. The first floor we was assigned, the smell hit you as soon as get off elevator. I asked to be assigned to another room. The rooms need comestic repairs and updated. The lobby is your typical aloft hotel vibrant colors, sofas, sitting areas and bar. Love the fitness area and indoor pool, however in December 2024 it was a plumbing/ wet carpet issue that needs immediate attention.

I wasn't overly impressed with this hotel, and giving a three star review is being fairly generous. When you call about early check in when coming in from out of town, they lead you to believe that you are going to get an early check in when you arrive. However, after arriving, I witnessed first hand that when they answer the phone they tell everyone the same thing as they told me. As a result, they have people stacked up on their lobby couches/seats, and they are all waiting for early check in. The lady at the front desk has multiple personalities, depending on who you are/how you look. Additionally they advertise/inform you that check out time is noon, but cut you off from access to your room @ 11:50 am (that's what I was told at the front desk). If you advertise a specific check out time, it should be honored for at least that time (with maybe a 15 minute grace period). I feel like you are committing false advertising, and taking advantage of your customers because you know you can. Do better for your customers, they keep you in business.

This hotel has not been well maintained. My room had exposed wiring where a mini fridge was wired into an outlet, it was meant to have a plug and the plug had been cut and then wired in. No tape or anything to cover it, same for the AC unit. Not sure how this is up to code. The shower had Mold/Mildew growing around the glass along with orange hard water stains. The shower and bathroom floor had been clearly pained multiple times as the paint was chipping. There were also holes in the wall. Do not stay here its a waste of money, spend your money on a hotel that actually cares about maintenance and cleanliness. Very disappointing as typically Alofts are a safe bet with being clean and not a fire hazard. I would have given this negative stars if I could have. See pictures below, unfortunately my Fridge wiring pic ended up being blurry but it was not good.

Rooms were clean and beds super comfortable. No microwave in rooms, mini fridge was plugged in on the floor and barely cooled. Ac was somewhat loud. Sometimes the TV works and sometimes it doesn’t. Had a bad allergy attack while taking a shower and my bf also had itchy throat problems in the shower as well. Would skip the location if coming to the area again.

Do not stay here. Amazing location. However, the hotel is not worth the price advertised. There is misleading information regarding rooms and they will take part of your deposit for hidden fees such as parking charges. There rooms are not clean. They do not give acceptable customer service. When arriving the room had all the lights and tv on as if someone was previously occupying it. They were always out of face towels and barely provided any towels at all. The air conditioning system smelled of mildew. The rooms are horrid and unacceptable. Worst hotel stay Ive experienced. This location and company needs to be held accountable for their actions and distribution of misleading information. Do not stay here.

I recently made a reservation at Aloft Hotel Houston, and while the booking process was smooth, I was disappointed to find out after the reservation that there is a separate parking fee, which was not clearly communicated upfront. The parking charges are quite high, especially considering it’s a basic necessity for most guests. It would be much more transparent and guest-friendly if parking costs were clearly stated during the reservation process. Clearer communication would help guests make fully informed decisions.

I called ahead of time and spoke with an onsite agent to inform the staff of my delayed arrival due to attending a funeral. The representative confirmed that late check-in would be fine, as early check-in was not available. However, upon arrival, I was informed that my reservation had been canceled without my knowledge by a staff member named Ozzie. Not only was I left without lodging over 500 miles from home, but I was also subjected to incredibly unprofessional and hurtful treatment. I requested staff info and was given only short names, unbelievable. Ozzie mocked my situation, including my travel difficulties and temporary card issues, and showed zero compassion when I asked for assistance locating alternate accommodations. I was laughed at, dismissed, and ultimately stranded with no support. This experience was distressing, humiliating, and entirely unacceptable, especially considering the circumstances of my travel. I expect Aloft and Marriott to hold their staff to higher standards of customer care and professionalism.