Aloft Houston Downtown

Check in was a breeze, AJ took great care with the valet of our vehicle, helping us unload when arrived and loading when it was time to leave. He was always smiling, quick to answer any questions and just a really nice guy. Our room was clean and stocked…but if you’re going to be checking out the night life, I’d suggest bringing your own stash of water/snacks/etc. the pricing in the lobby is as high as you would expect convenience to cost. The only issue we had was with the hot water. We got back to the room past midnight the first night and the water was room temperature…as in the glass didn’t even fog up. I let the front desk know and by the time we hit the showers in the morning, all was well - they had it fixed in no time! Our room was on the top floor but the view was of the concrete siding of the building next to us - which was no big deal for us, we weren’t there for views from a window…but if that’s what you want - you need to be specific when you book. All of downtown is within walking distance and we greatly enjoyed our stay!

This hotel is in a great location and the staff was very friendly. Was in town for a convention. We had a big group. Multiple rooms weren’t cleaned from the last occupants. Keys were given to rooms with people in them. Beds were made with dirty linens. Turds in toilets. Very disappointed. But again, staff was very friendly and nice.

I have been having an issue with this location and being double invoiced for my stay ending 02/09. I have been attempting to get this resolved. I was advised the General Manager was on-site today and requested a call back from him, that has not happened. Customer service is severely lacking at this location. Left messages for GM to call me on 02/19,02/20,02/21, 02/24. No response. They assume the corrections have been made, but I have specific facts from my banks with a timeline that reflect the adjustments have not been completed. I am spending more time attempting to get a resolution than I spent in thier facility.

Walked into a completely uncleaned room with dirty sheets and towels all over the bathroom. Also the room set up/bathroom is not ideal for a roommate whatsoever. Breakfast was absolutely disgusting with no veriaty... To top it off, the elevators take forever.. I do not recommend.

Shower door did not shut all the way so water got on the floor. Do not use valet! They are rude and lying little jerks. So rude..I'm paying for it and your salary so they need to check how they talk to guests. I will be checking out because of that experience. Front desk covers for them saying they were moving other vehicles after we had been waiting outside for almost an hour parked in a non valet spot because there was some music production taking up 3 of the 4 valet spots..told the front desk we were parked illegally since there was no drop off spots..she told me he was moving other vehicles. I stood outside watching the car to make sure it wouldn't get towed and I saw him get out of his parked car in the first valet spot. I told him to move it so it wouldn't get towed and he said and itl stay there until you change your attitude. I'm like I'm asking you to do your job. So he wants moving other cars like front desk said and he saw us pull up and stand outside. Horrible service!!! They are not getting another cent from me. We are out early before our check out day. No. You treat your guests like that and steal money from me? No sir. I paid for valet I should be able to use it easily and it should be convenient. That's what I'm paying for. Nope this lil jerk made sure to run off a paying customer so that's the kind of people they hire here..liars and thieves.

Currently getting horrible customer service from being double billed on my credit card. 5 attempts to get this resolved and still no luck. 2/20. Lack of service continues. 3 calls with manager. 4 messages left for the general manager with no response at all. I did recieve one of the refunds, but the second has not been initiated. Verified through my bank. 2/21 two more messages for GM gone unanswered. The level of disrespect for thier customers is unbelievable. 2/24. Issue still unresolved. GM has never called back, I sent a tileline of all charges with notes of corrective action to the manager. Fingers crossed.

This hotel is in a decent location in downtown Houston but that's the only positive thing I can say for this property. Here's why its a 1-star - 1. Heating didn't work when I checked in, called front desk was told that maintenance would come take look. No ETA given, no offer to change room. 2. Never received maid service on any of the days I was there 3. Only received 1 bath towel in the room, kinda sucks when you don't receive daily maid service to provide a new towel with which to bathe 4. Walls are very thin, you can hear neighboring rooms wake up alarms, coughing, etc 5. Elevator was not working, when it did worked it was the only one which made for an extremely long wait 6. There is no sundry shop and nothing at the front desk to purchase basic toiletry items (ie toothpaste, tylenol, etc) 7. Snacks available for purchase were stale and old. Someone needs to check these regular and throw them out so guests like me don't eat a rotten apple 8. Front desk was empty half the time I walked by 9. Manager sends annoying automated emails

Edit: we didn't stay our paid second night and just left. Wasn’t worth the continued stress of staying. Brutally, brutally bad experience. ---------------- As it stands, I've seen four people request to be moved to different rooms. We're one of them. As it stands, we're currently in our fourth room since 3pm. It's 11:35pm on New Year's Eve. Our plans have been completely ruined because we are dealing with this place in this blazing hot hotel room. I politely called the front desk 7 times to try and speak to someone about a WiFi connectivity issue and was literally hung up on every single time. Not a terrible place. But we were put in two different rooms that supposedly had "great views." One of them wound up being a gray brick wall. The other? A parking garage. After being moved twice, then a third time, then a fourth time. The fourth room has no working AC, and the third has no working TV and the smell of pot permeating from neighboring rooms. Additionally, get a load of the construction leading into one of the room's bathrooms. The sliding glass door stops into the window carve-out so anybody can simply poke their head in and see someone in the shower / toilet. What? Was told by the front desk that we'd get a full refund for the inconvenience, only to later be told that it wasn't guaranteed that we would get said refund. We're easy to please and don't ask for much, but this hotel ain't it. This place doesn't suck, but we will never recommend it and we will positively never be back. Finally, we booked this with the intent of staying somewhere decently nice and having a bar downstairs that we could ring in the new year in. In the listing, a bar was advertised. Welp, guess what? It's closed. ON NEW YEAR'S EVE. Also, someone's moldy, used bath towel *and* bar soap are in the shower of the last room we were given. As it stands currently, the general manager is sending maintenance to fix the issue. Will they? Who knows. Will report back. PS: the front desk did what they could, and it's been greatly appreciated. One employee refused to let us pay for a bunch of snacks in the lobby, said it was on the hotel for the inconvenience. Unfortunately, the snacks were expired :) Update: Day 2. Room is unbearably hot for two hot-natured people. Front desk is still seemingly indifferent. They offered to throw a bunch of points in my Bonvoy account, but I'm not holding my breath. Dude just said he'd had an "engineer" come "check the thermostat," because I've apparently forgotten how to use one. Unbelievably bad. Easily one of the worse hotel stays I've ever experienced in my entire adult life, and I travel for a living.

Pros: friendly warm welcome with a bright smile at check in. Received bottle water and Kit Kat for being a silver member. Cons: the hotel doesn't isn't welcoming given the doors are locked and shut tight unless you have your card key. Question: 1. How will a hotel guest checking in able to get in and check in. 2. Apparently the valet guy could have open the door however he was away. Yes a little frustrating and definitely confusing. Suggestion: hotel should let guests know so they are aware. 3. Pondering why they would lock their main doors during business hours... is it for safety reasons??? Unsure. Hotel cleanliness is ok. The elevator took forever and is slow. My room layout was awkward - come through the door and a bit of a long hall then turn into main room. There's enough natural lighting - 3 windows.

Edit: we didn't stay our paid second night and just left. Brutally, brutally bad experience. ---------------- As it stands, I've seen four people request to be moved to different rooms. We're one of them. As it stands, we're currently in our fourth room since 3pm. It's 11:35pm on New Year's Eve. Our plans have been completely ruined because we are dealing with this place in this blazing hot hotel room. I politely called the front desk 7 times to try and speak to someone about a WiFi connectivity issue and was literally hung up on every single time. Not a terrible place. But we were put in two different rooms that supposedly had "great views." One of them wound up being a gray brick wall. The other? A parking garage. After being moved twice, then a third time, then a fourth time. The fourth room has no working AC, and the third has no working TV and the smell of pot permeating from neighboring rooms. Additionally, get a load of the construction leading into one of the room's bathrooms. The sliding glass door stops into the window carve-out so anybody can simply poke their head in and see someone in the shower / toilet. What? Was told by the front desk that we'd get a full refund for the inconvenience, only to later be told that it wasn't guaranteed that we would get said refund. We're easy to please and don't ask for much, but this hotel ain't it. This place doesn't suck, but we will never recommend it and we will positively never be back. Finally, we booked this with the intent of staying somewhere decently nice and having a bar downstairs that we could ring in the new year in. In the listing, a bar was advertised. Welp, guess what? It's closed. ON NEW YEAR'S EVE. Also, someone's moldy, used bath towel *and* bar soap are in the shower of the last room we were given. As it stands currently, the general manager is sending maintenance to fix the issue. Will they? Who knows. Will report back. PS: the front desk did what they could, and it's been greatly appreciated. One employee refused to let us pay for a bunch of snacks in the lobby, said it was on the hotel for the inconvenience. Unfortunately, the snacks were expired :) Update: Day 2. Room is unbearably hot for two hot-natured people. Front desk is still seemingly indifferent. They offered to throw a bunch of points in my Bonvoy account, but I'm not holding my breath. Dude just said he'd had an "engineer" come "check the thermostat," because I've apparently forgotten how to use one. Unbelievably bad. Easily one of the worse hotel stays I've ever experienced in my entire adult life, and I travel for a living.

This was definitely a lower standard than other Aloft Hotels! While the room was a nice size the outdated soiled carpet and views of parking garage were extremely disappointing. The biggest issue is that the fire safety doors slam shut and are extremely loud. Even though the hotel was not busy at all on a weekday, the banging noise of the doors would wake me every time. The trash pickup was around 4 am and then car alarms were going off at 5 and 6 am. While it was nice to have a mini fridge it didn't really keep the beverages cold and the ice machine was out of order. The hotel location was about a 20 minute walk or short drive to the art district area. We picked the hotel because it was easy to get to the 713 Music Hall.

This hotel was exactly what we needed! It was located right in the heart of downtown Houston and was perfect for our super brief trip. We arrived at night with a baby in tow and were so relieved to see that there was valet parking and space to pull our car over right at the front door. They quickly whisked our car away and we headed inside. There was no one at the desk to check-in for awhile, but when they did finally come over, the woman was great. We ordered takeout food (they deliver right to your room) and checked out the rooftop pool briefly while we waited. It's a small pool but there was a little rooftop bar and it was a nice place to temporarily beat the heat. There's also a little store and breakfast area in the lobby here. Our room was surprisingly spacious for the affordable price. The beds were comfy, the room was clean, and the bathroom was open to the room. There's a separate door to the bathroom and shower area, but I mention the open sink/counter space since we had a baby who went to bed before us, so we had to fully get ready before he headed to sleep. However, this would be perfect for a group or a couple. There were also DryBar products in the shower and on the counter which was a cool collab. We appreciated the water bottle in the room, the hooks everywhere to hang our belongings, the expansive counter space, large TV (fun to watch during The Olympics), and the plugs next to the bed. It was all very functional and thought out - worth every dime. The best part though is that it was very quiet and we never heard any street noise or hallway noise. Especially with a baby, that was a huge bonus. We had a window that faced a black brick wall (the wall was like a foot in front of the window), which was pretty strange, but ended up being great because it kept the room dark. Upon leaving, we were able to text the valet in advance, so our car was waiting for us when the second we were back. Considering that we only made our flight by FIVE MINUTES (eek!), we are thankful and credit them for being so quick to the fact that we didn't miss our plane. Thank you!

Staff was great and responsice. My family enjoyed the rooftop pool. However, I think there are more family friendly hotels nearby. Tyrus was so nice and pleasant. Not bad for downtown Houston! PRO PARENT TIP: Bring towels for the pool as they run out. Bring snacks to save some $$. There is no restaruant in hotel.

Great location! Valet parking. Dog friendly. Rooftop pool & hangout area. Breakfast on the first floor. It's in a renovated historic building. Still the same aloft experience with higher ceilings and some details.

Dirty, smelly, no hot water gross hotel. Marriott really needs to drop this line. Going back to Hilton.

We stayed for 3 nights during Super Bowl Weekend. I'm not familiar with the area as I'm from CA, so I just picked this place because of the price and what appeared to be centrally located. First, there's no parking in front to check in. There was a valet parking sign, but there wasn't anyone there, but there's a parking garage directly across the street. It was a little confusing to find the entrance. What looked like the entrance, the door didn't open (now know you need the key card to enter at that particular entrance)). Had to walk around the corner to enter. The young lady at the front was nice and welcoming, the room was a good size, beds were comfortable, and it was clean upon arrival. I opted to forgo room service during our stay, but called in the second day to request towels (to put down to step in after showering and to dry our hands). Housekeeping was gone for the evening so I was told to come down and get towels at the front desk. When I got down, there wasn't anyone there but there were towels sitting at the counter so I assumed they were for me. Overall, it's a decent place, but I'd opt for a more upscale place if I ever visit Houston again.

Website says valet is 50 but it is 60 a night. Pool was green and unusable. Shower leaked into wall and room smelled like mildew. There was busted gym equipment. Only one elevator worked. Water bugs all over roof top area. The shade in our room was busted. I had to request a blow dryer. The light above our bed constantly flickered constantly when turned on.

I was in town this past weekend for the UFC fight and decided to check out this Aloft even though I usually stay at the AC Marriott around the corner. When we walked up to the front desk to check-in, we were greeted by this man (I think his name was Jeremiah) who just stared at us and said "what's up". He did not look like he wanted to be there and his attitude reflected that. As soon as I got into our room, I noticed that one of the beds had clearly been slept in and not made. The covers were completely untucked, and the pillows messy. I took pictures and then went downstairs to request a new room. The front desk assigned me another room and I made my way up there. When I walked in, I saw that there was used soap in the soap tray with the packaging in the trash can, as well as used hand towels sitting on the sink. There was also beard/pubic hair stubble on the beds. At this point, I was already exhausted and over it. I told the front desk that we were just going to stay in that room since there was a clear pattern none of these rooms were going to actually be clean, but that it was unacceptable to be selling these rooms to customers. The hotel lobby smelled of urine and the elevators were filthy, with brown stuff smeared across the floors. The floors stayed dirty even while we were checking out. I did not appreciate the attitude of the hotel staff, nor the nasty, uncleaned rooms. Especially with covid going on, this is a major concern and unacceptable.

This place was terrible. They don't clean, don't have clean towels. Front desk help was non existent! They charged $300 for deposit when it was only supposed to be $150. After they said they only took $150 but my bank said $300. Never staying here again!!! I wish I could give them 0 starts!

Looking at a brick wall with no sunlight what so ever. Feels like you are staying in a cave even on the higher floors. Called the front desk to have a room change and was informed every single room has a brick wall as a view so unless you like staying in a cave, I would not recommend.

Stayed 2 days for the recent Houston Marathon. Used the parking garage across the street as opposed to utilizing their valet service. I paid $40 for almost 2 full days in this garage. Initial check in was slow for some reason. 2 staffers at the desk with a decent line waiting and one employee just walks away - I guess it was break time?! The staff I did work with were approachable and answered any questions I had. My room was clean though I did end up with a room with a view of a brick wall 3 feet away. I am not a coffee snob but their downstairs coffee was pretty bad. I had no time to check out or use the amenities offered at this location. Overall: Good enough for this marathon crew of 2. Pack your own snacks. Bring your own coffee. Park across the street. Done!

I would not trust this location... I surprised my husband with tickets to Garth Brooks' final show at NRG. Since we drove in from Austin and it was late leaving the show, we booked a room at this Aloft Hotel for the night. It was after midnight when we arrived but the valet line was full with nobody at the stand for a long time. When someone did arrive he told us we would have to wait 20 mins to get our car parked because he was the only one. I checked us in while my husband waited to have the car parked. Finally making it to our room and we were hit with the smell of weed like a wall the minute we opened the door. So we went back downstairs and were given a new room. The next morning we got up and left. As we were driving, my husband opened the center console where he had left his Ray-Ban sunglasses (because it was midnight when we arrived who thinks to bring sunglasses in?) and they were gone. We had not gone anywhere else and it was clear the valet staff member had opened the center console and stolen them. We immediately called the hotel who passed us to the valet company. The manager called me and sent me a claims form, which I returned a couple days later, with a promise to investigate. Only to receive an email that says their tickets clearly state it is not their responsibility and they are not liable. I was directed to contact the police. I'm sure the Houston PD has better things to do with their time. I know this is not the hotel but the hotel brand chooses who they partner with. And since you don't have the choice of what company is valeting your car, but you DO have the choice where you stay, I urge you to consider another location until they find a trustworthy company who cares about their customers.

One of the worst hotels. I have never left a review but felt compelled to warn others. I travel a lot and have stayed in some bad places as well of great places but hotel was the worst. Roaches, a person threw up in the pool and since "managers" don't work there weekends or evenings, the pool was never cleaned. There is no gift shop or sundries. Two from our group had reservations completely messed up by hotel staff and one from our group went into his room and it was already occupied. The girl at the desk was extremely rude and unhelpful: we ran out of toilet paper and ask for some to be delivered and it never came. There are some wonderful hotels Nearby that are much cheaper. Do yourself a favor and stay there, and not here.

Booked a 3-night stay roughly 6 months out and received a call hours before we were supposed to check-in that the hotel was oversold and they didn't have a room for us. They told us they could waive the cancellation fees and we could find another hotel on our own or they could "walk" us to their sister property and cover our stay there. We'd booked this hotel for the convenient downtown location. However, their sister property was 30 minutes away by IAH. Not only did it mean we didn't get to do as much on our vacation due to the addition time spent on the road, but we dealt with cockroaches at their sister property. I appreciated them covering our stay, but it wasn't worth the hassle of the further location and cockroaches.

A 10 year old girl could run this place better than its current employees. Horrible customer service if any, dead roach in our room, no water pressure, tiny rooms. Valet is a joke to say the least. What a waste.

Needed one more night to get platinum, so i booked one night for the closest Marriott property to my work garage. I have walked by it a million times, but never need to go inside. The lobby and hallways reminded me of a Macy's or a Dillards. I've stayed at Alofts a bunch, but i think it was the actual building that have it this feel. The room was bigger than a lot of the Alofts I've stayed at. There were some random dirty towels in the corner behind the front door, kind of weird. You can see them in the photo. There was some street noise around 5:30 am, but i was getting up early so no big deal. I didn't go up to the pool, but the photos looked amazing. I was in and out pretty quick, but from what i saw i would definitely come back over the summer for a pool staycation.

Very nice stay even though just one night. Check in fast & easy, clean room, excellent location. It's walkable to Hobby, Jones & Alley Theater plus many restaurants so no car necessary. I especially liked that it's across the street from 2 large parking garages, so I wasn't forced to pay the parking valet fee. BTW: room # 1008 faces a street and not a wall.

Nightmare experience as they overcharged me multiple times following my visit and I have called numerous times to try and sort it out.

7/20-22/2022: Visiting from Dallas, TX. We drove in to watch the Astros/Yankees doubleheader on 7/21. The hotel is in the middle of downtown and about a ten minute walk to Minute Maid Park. Jeremiah, at the front desk was very friendly and helpful. Our room was ok, not much of a view, other than the parking garage. The A.C. did not keep the room consistently cool, especially at night time. I woke up both nights, in a sweat. Valet parking is convenient, but a bit pricy at $45.47 per night. The rooftop pool and bar area was very nice, despite the heat and humidity. There were plenty of seating areas and gas fire pits. There are plenty of dining choices within walking distance. Be aware of homeless people in the area.

We just finished our stay in Houston for a wedding and was so impressed with the front service assistance from Chelsea. She was able to provide great suggestion for dinner, places to visit and when our room did not have a hairdryer or a working coffee machine she was quick to resolve the issues. Clean and Friendly but definitely needs some upgrades in the rooms and in the lobby but would definitely come back simply because of the great service. Thank you

One of many hotels we've stayed out on our multi-state trip. Location is great, in downtown Houston, corner hotel. Parking was a bit complicated but we found on across the street for $25, unlimited in and out privileges. The hotel was quiet and modern with a retro vibe. Our room was cozy. It was warm when we walked in but cooled down once we turned on the air. The bed was comfy and everything was in great condition. The pool was nice, a bit small but nice to hang out in.. the night time views from the pool were absolutely stunning. The ONLY complaint I have, that I totally forgot to mention to the front desk, there was a live roach in our bathroom. My husband killed it and flushed it down the toilet. It wasn't a dirty room or hotel so I'm assuming/hoping it was a first time/one time deal. Idk. But it happened. Other than that, no complaints or issues.

The property hosts a theft ring and the hotel will not compensate you for your stolen property. I had my room broken into within 30 minutes of me leaving my room. I shut my door. I was the only one with a key. I had $6000 worth of personal and work property stolen. They have hidden evidence and lied about the theft. I have a police report. Do not stay here.

For the most part, our stay was fine. The staff was nice and helpful. We stayed on New Years, so it was crowded. I am disappointed in the lack of masks (almost none of the other guests wore masks, and it wasn't enforced). There was alcohol spilled in the elevators that I slipped on. The actual room was nice. It was larger than I expected and had a fun mural in the room! I'm not sure how much of what I witnessed was due to circumstance (New Years) versus how much is normal for the hotel.

We had some issues with our room and the building itself definitely could use some updating, but the staff was great. Especially Antonio on the night shift! He was incredibly sweet and helpful and made our stay much more enjoyable :)

Front desk super nice and accommodating. Just what you want an easy check in and out. Room was clean and very basic. We had two queen beds, tight fit with no extra room to spare. Great for if you are looking for an inexpensive, clean,friendly service hotel downtown. Right around the corner from Maine Street. Short walk to downtown activities.

Loved it. Affordable and clean. The pool on the rooftop was cute, but the bar wasn't open. The staff were extremely friendly, specifically Quinton H. He was funny and super kind and helpful. Will come back again. Thanks Quinton

Picked this hotel because it was close to a concert venue. After the show and dinner we returned to the hotel for a shower and some sleep. There was NO hot water! Called down to the desk clerk who didn't seem surprised and said that our only recourse was to switch rooms! At midnight! So off we went to another floor where, again, the water was only luke warm.

Average - a lot of screaming in the hallways and arguing at 2am. I was expecting a gun shot with how intense it was. The second room was clean. I'm not sure I would stay again. A group from work stayed here otherwise I suggest another next time.

Some people are just flat out ridiculous. How can you possibly hold street construction against the hotel? What exactly would you like them to do? I travel 80% of the year and stay in a variety of hotels. .. some nicer, some not as nice as Aloft. I also hate when particularly privileged folks use the word 'ghetto' incorrectly. There's nothing 'ghetto' about this hotel or area. Enough of my ranting for the day o:-) Aloft has particularly comfortable beds when compared to the competition at their price point. I've had nothing but friendly interactions with the staff. While they don't have room service, they do offer grab-and-go meals, healthy bites, bar snacks and cocktails. I must be in the minority, but I rarely find room service appealing anyway. Order via DoorDash, GrubHub or Postmates and ponder why you're complaining about the lack of wall art in a hotel. The complimentary shuttle has a 5 mile radius and runs until 11pm. There are tons of bars and restaurants within walking distance as well. Aloft isn't world class, but it's also not third world as some of the reviews would have you believe.

We had a challenging night at a different hotel the night before and moved over to Aloft with a 30-minute notice to them. They knocked it out of the park, thank you Chelsea!!! Not only did they accommodate our last minute request, the hotel was times better than the "posh" hotel we were at the night before. Rooftop pool and pool bar are stylish but quaint. Drinks are a bit pricy but worth it when it's 100 degrees outside and in the pool! Rooms are nice and walls aren't paper thin. Currently here at the hotel, will add more to the review once we check out!

Nice place, but will never stay there again...they charged my account two different times, for a dog deposit..my dog never did aby damage to there property or anyone else's, she all of 10 pounds, first charged me 125.02 and then second was 206.22 for a one night stay that was 99.00. So 331.00 for a ONE night stay...watch your account ppl....

Having been gifted with two tickets to the Astros game, I decided to make it an overnight stay downtown for me and my wife. I had some Marriott points to burn and Aloft is an easy walk to Minute Maid Park, so here we landed. Front desk experience on check-in was quick and efficient. Our room was clean and comfortable. Very limited food availability, I'm guessing because of COVID, was disappointing. We could not get a decent breakfast here. We arrived back at the hotel after the bar closed, so we were not able to experience that. Upon check-out, I asked the desk clerk to break $10 bill for me so I could tip the valet. "We don't have change here," was his reply. This would have been a 3-star rating but for our departure experience. I had to maneuver my car so my wife could get into the passenger seat without stepping in what appeared to be vomit on the street. Most hotels I've stayed in, especially with valet parking, maintain a clean front entrance. Yes, it was gross. And, I gave the valet $10 when he handed me my keys. Did he offer to help with our luggage? Nope.

The view from a room of a parking garage or the walls where far from desirable. The place do not have an inviting atmosphere with its dark painted walls and decors. Valey parking was nice to have, yet expensive. The clerks and all employees were pleasantly friendly. A tiny swimming pool was out of order. It is a historical building.

When we got to our room and turned the water on it was brown. The manager made us whole by giving me 15,000 Bonvoy points which equates to a free stay somewhere else.

Very late review (stayed the weekend of NYE), but my experience there was great compared to my expectations (based on reviews before booking). First, let me tell you why I deducted one star: 1. No room service. A hotel this great, should have room service. However, with all of the delivery options available, this can be overlooked. *I LOVE room service, so I'm strongly biased on the subject 2. The air went out in my room. It went out around 5/6 am New year's day...while in recovery mode from a party night. It wasn't fixed until 8 or 9 am. It got so hot in my room, I cracked the windows and laid naked. However, the on call maintenance fixed the issue and was very professional and friendly. 3. While trying to check-in, if you used a third party vendor, there was some type of glitch. Front desk handled it fairly well, in my opinion. 4. No good views when the building is the shortest. 5. *The pool and rooftop were closed due to the weather. Though I understood, it would have been nice to check out the rooftop. ********** Now let me tell you why I LOVED the hotel: 1. Location is phenomenal! Right in downtown. 2. Valet is worth the money! Most hotels will make you pay for parking and STILL walk to your vehicle. This establishment VALET each time you enter/exit. You can text when you are ready. All of the valet staff was pleasant. 3. Hotel offers a complimentary shuttle anywhere within X (maybe 5 to 10, can't remember) amount of miles. We used the service to go to the breakfast klub. 4. The lobby area is great. Pool tables, bar, lounge environment. Only thing missing is music. 5. Dog friendly with no additional fees! They also give your fur baby a bed!! I live down the street, so I went and got my baby (Pearl) so we could bring in the new year together. 6. The room decor is great. Very clean and nothing like the reviews I read stated (and I am 'picky'). The space isn't spacious, but perfect for just lounging/ relaxing, sleeping, or romance . The bed slept great. The shower was large. Like two people (or more if that's your thing ) large. Overall, I'd definitely stay there again and plan to when I need a staycation! **No pictures of the entire hotel room this time. Just a picture of Pearl (my fur baby). Go see the room for yourself!

This was the hotel of horrors. I have never seen such poor management of a hotel. The place was poorly staffed on a Memorial Day weekend. The poor staff at the front desk had to wear the hats of cashier for the food area, bell service, phone reception, and front desk. There were never more than two people at the front and there was always a line of disgruntled guests. The food at the lobby was old and stale. The rooms weren't ready and delivered half cleaned. It wasn't just the front desk that was poorly staffed, the maid service was overwhelmed too. The hotel ran out of towels and there was no toilet paper in the room on check in. The hotel forces you to valet park and there was one attendant that had to walk a block and a half over to find the car. Upon check out it took two hours for the car to finally come. We have stayed at other ALoft properties and while we don't expect Ritz like service (a brand in their umbrella of companies) we will never stay here again unless management is completely purged from this location. This was 100% a failure on management of this site who was also 100% MIA the entire weekend. The saving grace were The overwhelmed staff who somehow managed to keep smiling in a room filled with angry guests.

This hotel is not your typical hotel. Pretty sure it's designed to be more of a hipster vibe. It has very non-traditional layouts, furniture, and decor. It honestly doesn't feel like a hotel when you walk in. I'd say it gives more of an "Airbnb" vibe. The staff is very laid back and chill...still professional though. When I stayed the valet situation was a mess. I spoke with 1 valet attendant and 2 different front desk workers who each told me different hours of operation for the valet (which was $35 per day). We decided to just park in the nearby garages to avoid being unable to get our car back if there was no valet on duty. The room did not have smart televisions but had nice furniture and was spacious. the room and hotel both lacked cleanliness so I probably won't return here.

Shoutout to Ms.T and "Bobby from the lobby" they definitely know what hospitality is and we all had a great chat with them while they hooked it up with an early check in. The front desk staff were probably the highlight of my stay here. The hotel is definitely more modern and has less cozy vibes, I was bummed to learn that they didn't offer complimentary breakfast however they have free coffee and water. We checked out the gym and like most hotel gyms it didn't offer a vast range of equipment but it did the job. I appreciated how clean it was and how the had towels and free earbuds there. Onto the cons, $33 for two half full glasses of mediocre martinis and one shirley temple was definitely a rip off. Skip the hotel bar and walk down the street, you'll find much better selection at other places downtown. The room itself was pretty nice, but the walls are paper thin and you can quite literally hear everything around you. From other hotel guests to street noise, definitely don't come if you can only sleep in silence. I appreciated how they had refillable shampoo & body wash in the shower instead of wasting plastic. However if you're like me and need to use conditioner- bring your own because that "2 and 1 shampoo and conditioner" they offer definitely isn't cutting it. Overall, I had a decent experience here. The staff were the highlight of my stay but otherwise everything else was pretty mediocre.

Don't know how to really describe this hotel other than a "ghetto W" in the middle of downtown Houston. Had to stay here for travel because every other hotel was way too expensive for firm policy or was overbooked. Otherwise, I would not stay here again. I knew I was in for a treat when the front desk attendant warned my party and I that some of our rooms do not have phone lines available. Not that I ever use one, but I found that comment very interesting. When I asked why, it was because a bunch of Jewish folks rented a few rooms and threw it down after a bar mitzvah. Couldn't help but laugh at how ridiculous that sounded. Bedroom: The room was definitely a bit weird. For starters, there is no overhead lighting in the bedroom. The only sources of light was a lamp on a desk and the lights that hung on the headboard. The room was populated with a small desk, a couple of nightstands, the bed, and a mini fridge yet it felt so plain. There was no pictures, paintings, or any sort of nice decoration to make it feel welcoming and inviting. The carpet looked like something that was installed in the late 80s and was in dire need of a makeover. The mini fridge made some weird crackling noises and probably needs to be replaced. Additionally, the walls are paper thin. You heard every honk and screech cars made in the streets below and every door slammed by a hotel neighbor. I need complete silence to fall asleep and the combination of the two (mini fridge and thin walls) gave me a rather hard time. Bathroom: There are no walls separating the toilet from the shower head. You can, literally, take a dump and shower at the same time. It's the weirdest thing. Also, the shower handle was installed inversely. Just a hair after turning the handle into "C" for cold, would the shower then pour hot water whereas if you turned the handle all the way to "H" it was cold. I was about to flip the hotel off because it was midnight and I almost couldn't believe they didn't have running hot water. One good thing about this place is it's location. It's a block away from a pretty good, rarely rated, breakfast spot. Look at my review on "Zutro restaurant and bar" if you're interested and want more information.

I usually lean toward Aloft if there's one available at my travel destination. This was my first time staying in Downtown Houston. Tacara greeted me with a warm smile and was a pleasure to interact with. My room was clean and smelled fresh. I got to enjoy the pool during the evening. The pool is a bit small, however there are lounging chairs, a giant Connect 4 game, and Cornhole up there as well. The skyline and lighting were spectacular on the 11th floor! I was walking distance from my restaurant of choice. There's not much of a hot, fancy breakfast, however there are cafes within walking distance. This hotel is comfortable and in the center of downtown. I will definitely be staying here again when I return. I was so impressed that I bought Tacara a $10 gift card to Starbucks for providing exceptional customer service!

Chelsea the assitant manager was an absolute delight. The clean amenities fresh smelling body wash and deodorant and clean and safe feeling property over all made for an amazing experience after having to deal with a canceled flight and ruined travel plans 10/10

I will never ever ever ever EVER stay at this hotel again. I will write more once I talk to a manager regarding my situation (just emailed them) However, under no circumstances should ANYONE NOT EMPLOYED OR CONTRACTED BY THE HOTEL BE IN MY VEHICLE THAT I PAID TO BE VALET. THEN YOU SITTING IN MY CAR REVVING THE ENGINE?!?!?! My sports car that I paid for with my hard earned money!! I can only do that period!! Then when I go to get my car in the morning it's still not parked right and was left in a tow away zone. I hope management responds asap and can provide me with a stellar explanation As to why this was allowed. Thank you Aloft for a wonderful Christmas experience!!!

I think it's an overpriced hotel for what you actually get. Noisy heater/AC. No room service available. Too contemporary and artsy for my taste, the hotel looks unfinished. The valet guys took way too long to bring my car back when I was checking out. Not the most impressive SPG hotel I stayed in.

I think this is my new favorite hotel brand within the Marriott portfolio! First time in an Aloft hotel and I love it. Very electric atmosphere which reminds me of the W hotels brand. Check in was a breeze and the front desk staff was very helpful! After a long day of international travel I was just glad to arrive at the hotel and the front desk staff - Chelsea - welcomed me with such great hospitality. Thanks so much it absolutely made my day! I travel a lot for both business and personal and this is one of the reasons why I always pick a Marriott/Bonvoy property! Thanks Aloft hotels for a welcoming stay!

VICTOR at front desk has Great customer service. Goes above and beyond making sure your stay is at its finest! We will be back for sure!

When my Corp traveler booked me here and I saw the rate of $290 a night I thought wow, it must be really nice. WRONG!!! Rooms are very run of the mill. Breakfast is expensive and limited selection. Ok so the room is not bad by any means. I can see maybe $200 a night for location BUT... the noise level from the street is horrible. Almost unbearable at times. Had to turn up the TV so loud I could now hear it in the hallway. They do leave you a nice sign to get earplugs if it is too noisy. Finally, Houston overall is a shit hole. No desire to come back.

I wish I could give this hotel 0 stars. It is in a bad area of town and there are no doors on the bathroom. My wife and I made sure that we would receive a refund before checking out and going to another hotel and, accordingly, the desk staff said that we would be granted a refund on the remaining days. After paying for a new hotel and arriving back home, Aloft said that they would no longer grant us the refund they stated we would receive. Now, we're left paying for two hotels during our stay. Again, AVOID THIS HOTEL AT ALL COSTS. They will rip you off like they did us. I will let everybody know how they treat their guests.