Aloft Nashville West End

I've stayed at aloft hotels before and have always had a great experience. This hotel is awful. It's like they painted an old hotel but didn't do any other upgrades. The bathroom didn't have a fan. And it also didn't have a solid door. It was a slatted saloon-like door. Thankfully I was staying by myself or else things would have been uncomfortable. The shower had a fixture straight out of the 70s that was impossible to figure out without getting it wrong first. The door to the room also did not shut tight without struggling and slamming it which didn't feel super safe. Then they force you to pay for valet, but the valet attendant called out the last morning I was there. So I had to go find my own vehicle with terrible directions from the front staff. I ended up going down two flights of stairs with all my things because she didn't specify you have to go upstairs after you get to the second floor. No discount was given for having to get my own car. And I'm on the phone now with them because they charged me two valet charges for every day I was there when it shoulda only been one. Beyond that, It was totally over priced for what it is. I would have stayed at hotel Fraye for the price of it cause at least that hotel was actually nice with a solid cocktail menu. Avoid this place. Definitely not worth the money.

We were here as part of a large group stay. While there were some positives, there were also some significant negatives. The good 1) Kanye the Valet - this kid worked his tail off and did his best to ensure that the group we were with had access to their cars when they were needed. Unfortunately, he was the only valet in attendance and their lack of staffing led to other issues (see the bad). 2) The rooms are spacious, great for a large family 3) The staff were generally friendly and tried to be helpful amongst issues minus a few pieces. The bad 1) Mandatory valet at $44/day that is nowhere to be found on the website when booking. 2) Understaffed - due to this the one day Kanye was not working, members of our group had 45minute to 1.5 hour waits for cars when we all had an event to be at at the same time. This also resulted in cars being broken into on the street while another car was being brought down by the only valet attendant with no security, and no cameras. 3) Hotel is not in great shape. It’s moldy/musty/dark and honestly just dirty. 4) lack of housekeeping service. We did not get our room serviced once while we were there. No clean towels, no bed made, nothing. We also requested linens for the fold out couches in both rooms we had and were only brought one set. If there’s a sleeper sofa, the linens should be in the room.

From the moment I arrived, my experience was marred by a series of unfortunate incidents. Firstly, the mobile key card system was malfunctioning, forcing me to return to the front desk for a traditional access card. This was not only an inconvenience but also a frustrating start to my stay. Upon entering my room, I was met with yet another issue: the Wi-Fi was non-functional. As a nonprofit leader, I had an important team meeting scheduled, which I was forced to conduct via my phone due to the inability to log onto Zoom. This is simply unacceptable for a hotel that purports to cater to business travelers. The temperature in the room added to my discomfort. Despite the frigid 30-degree weather outside, the air conditioning system was blasting cold air. I attempted to switch to heat, but it never activated, leaving me to endure a sleepless night fully clothed in an effort to stay warm. To top it all off, I faced an egregious lapse in service when I requested valet assistance. After waiting over 30 minutes, I was informed that no staff member was available to retrieve my vehicle. I was forced to take matters into my own hands, locate my key, and search the garage for my car. This level of service is not only unacceptable but also undermines the very purpose of valet parking. Given the multitude of issues I encountered during my stay, I am requesting a full refund for the night. I believe this is a reasonable request, considering the severe shortcomings in service and accommodations. I hope you will take my feedback seriously and ensure that future guests do not endure the same experience.

Kanye with valet was quick, kind and professional. He treated us like family and that means so much to us! We came into town to help move our daughter. Our vehicle was full and he helped us rearrange items so there was plenty of room. Additionally, he parked our car in a location that was safe.

Room was clean and staff was friendly but there were definitely some negatives. Room was a little dated- very dark, janky window coverings and no fan in the bathroom or hot water in the hand sink. Finally I hated getting there and being told its valet ONLY, $45 for the night, and I can request valet and come and go as I please but then getting in for the night around 11:30PM and being told i had to park myself (which is crazy bc it was valet only and i HAD TO pay for it) because valet was gone for the night. So then why did i have to pay? Then I went to park and couldn’t get in the garage and had to ring the desk 2x before they answered and told me “just push the help button” idk that was frustrating and icky. Otherwise the location itself was good, the snacks and drinks were stocked, everything was fine. A little bit pricey but downtown Nash, whatever. Wouldn’t be my first choice next time, but if i had to stay again, probably would.

Everything about the hotel was amazing from staff to my room I wanted to say thank you to all the staff and especially Heysam the valet driver. He was very kind and helpful, made me and my husband feel very welcomed. Keep doing what your doing we really thank you Heysam!!!

Well located hotel if you are in Nashville. The building could use a good cleaning on the exterior. WXYZ bar area was nice and the had some live music. Lobby area was tired and the whole area was very dark with a lot of black paint. It could use a refresh with brighter colors. Valet service was great but mandatory at a price if $44.00 + tax/day (very hefty). Overall, we enjoyed our stay and the location was perfect for a nice walk down to the action but far enough away nit to have crowds.

We came as part of a large group and to be honest, this is one of my worst hotel experiences in history. Let's start with the good: 1) The staff have tried their absolute best, are polite, genuinely happy to help, and are trying - they're just grossly understaffed. The only staff member we were unhappy with is Tiara because she hung up on me when I requested her name, and then when I asked when check out was after declining to be able to provide a late check out, her response was "as soon as possible." Given we'd generously tipped and been quiet and clean, I'm really not sure why she had such an unprofessional response. For the bad: 1) Upon arrival, here was a 3' long hair on the pillows of one bed and lots of little hairs on and in the other bed. They did come change the sheets when asked, but that shouldn't be necessary. 2) The room clearly hadn't been cleaned as there were sticky stains on the bureau, hairs in the shower and on the vanity, and grits and hairs all over the bathroom floor. 3) Our toilet runs every 15-20 minutes, loudly. 4) The tv spontaneously turns off every 5-10 minutes (but don't worry, your station isn't lost when you turn it back on). 5) The sink only has hot water if the shower is running hot water (turn the shower off and sink hot water disappears). 6) The gym is well equipped, but it is stuffy without fans and both the yoga ball and bosu balls are deflated (no pump). The yoga mats are oddly torn a bunch too around the edges. 7) Very sketchy part of town. You MUST valet park your car for $44/night. We didn't have trouble getting our vehicle, but other families in our group had to wait >40 minutes for their car- again, this was a staffing issue and not a lack of trying. 8) I'm sure there is some kind of mold problem because despite being on 2 allergy medications, I woke up with swollen eyes every morning. Ultimately, staff here are just set up for failure. They did some updates, but this building should be condemned. Other families in our group were impacted by a burst pipe between rooms 501 and 503, which reportedly damaged rooms all the way down to the 2nd floor. Families in our group that didn't have active water damage had mitigation fans blowing all night. Traffic sounds are also very loud all night and the walls are paper thin.

Worst Marriott Experience - Aloft Nashville West End As a long-time Marriott Bonvoy member with over 300 stays at various Marriott properties worldwide, I can confidently say that my recent stay at Aloft Nashville West End was by far my worst experience. My wife and I stayed at this property on both the front and backside of our Thanksgiving trip to East Tennessee, and unfortunately, it fell far below the standards I've come to expect from Marriott. Initial Impression: From the moment we arrived, the experience was disappointing. Upon parking, we encountered a valet attendant who appeared unprofessional--casually lounging, smoking what smelled like Delta-8 or marijuana, and offering no assistance as we struggled with our bags. When I asked how valet parking worked, I was dismissed with a "ask inside." Not a great start. Check-In Experience: Inside, the front desk staff didn't improve the situation. The desk attendant had AirPods in and didn't acknowledge us until I directly addressed her, at which point her response felt like I was inconveniencing her. I asked for clarification on valet parking and was told to text the app in the morning for car retrieval, which would supposedly take 10 minutes. This minimal effort interaction set the tone for our stay. Room Quality: The hallways smelled strongly of pot smoke and mold, which was extremely unpleasant. Our room was not particularly clean, and it lacked the attention to detail I've come to expect from Marriott. Additionally, we requested two extra blankets at check-in, which never arrived until we called housekeeping later in the evening. Return Stay: A week later, we returned to the same issues. At check-out, we followed instructions to request our car at 6 AM via the app. After receiving confirmation, we waited over 20 minutes for a valet who never appeared. When I asked the same desk attendant for change to tip the valet, she apathetically asked why, and only after my persistence did she admit the valet wouldn't arrive until 6:30 AM. We were forced to retrieve the car ourselves--after paying $45 per night for valet parking. Conclusion: The lack of professionalism, attention to detail, and basic customer service was shocking. This property feels more like a poorly managed budget motel than a Marriott-branded hotel. Between the unresponsive staff, poor cleanliness, and unfulfilled promises, Aloft Nashville West End completely failed to meet expectations. I will never stay at this property again, nor will I recommend it to friends or colleagues. With multiple Marriott options in the area, I suggest anyone considering Aloft steer clear of this "skid row" establishment and choose a better-run property.

We are currently staying at the hotel. My husband is having surgery today and there was an issue at the hotel we originally booked in the Hillsboro Belmont neighborhood closer to the hospital, so while driving to Nashville yesterday (Sunday) we had to find another hotel ASAP. Didn't have time to read all reviews plus it's a holiday weekend and many less expensive hotels in better locations are already booked. This Aloft is fine for a last minute situation, definitely NOT my first choice. The staff is pleasant (no complaints there). The gym appears to be clean with adequate cardio machines and weights. The lobby / bar area has a pool table and lounge seating. The bartender Lisa is absolutely amazing and Aloft should give that woman a raise! She made our stay in the hotel tolerable. Bar itself is beautiful with a good selection of wine and spirits. Live music several nights a week and some of the musicians are really good. Hidden fact: There is an outside seating area on the eighth floor, the cushions need repair. Probably a great place to hang out in the warmer months. Lisa mentioned this or we would not have known about it. Aloft is in close proximity to the downtown night life. Losers bar, Velvet Taco and other midtown bars and restaurants are only a .3 mile walk. Kid Rock's Honkytonk and Johnny Cash museum are about 1.3 miles away and also walkable. Vanderbilt Medical Center/ Hospital is about 1 mile away. Our room was spacious. The King bed is firm and comfortable. The bad points requiring hotel attention: We are staying in an ADA room and the bathroom appears old and needs touch up tile work. There is a faint smell of urine in our room by the bed. There is an overpowering smell of perfume in other parts of the hotel. Pretty sure I'm allergic to the perfume or something in the hotel because my nose will not stop running and I am sneezing constantly. We can hear the road noise and sirens in our room at all hours of the night. Shockingly that's NOT why I'm giving 2 stars. All midtown and downtown hotels have some issues (especially noise) and we accept that fact. The poor rating is because of the parking policy...$44 per night before taxes, valet only with a recommended tip of $7 (they prefer cashless tips which add another 3% surcharge). We understand the parking situation in Nashville is a huge money maker and everyone charges for parking, but since we are paying to stay at the hotel we feel the price of $44 for valet is ridiculous, waiting for the valet to fetch our car is inconvenient AND we would prefer the option to self park to make it easier on us. There was such a long line of cars for the valet at check in we had to line up in queue beside the parking structure and wait for a valet attendant. My husband has "disabled" license plates on our vehicle because he can barely walk and there was no easy drop off location close to the hotel entrance like most hotels have. Hotel guests were double parked to unload their cars. It was a confusing mess. We have stayed at other Marriott properties in Nashville (the Gaylord Opryland, for example) who also charge nearly $40 per day for parking. The difference is we had the option to self park at the Gaylord which made retrieving our vehicle painless and convenient. We are Marriott Bonvoy rewards members and stay at Marriott properties whenever possible, but this hotel is simply NOT up to Marriott standards. Disappointed and will not stay here again.

Tired, old hotel with a coat of paint and trendy decor. Rooms are dark, old. Location is fine. New mattresses are stored outside in a covered storage area easily seen from the street.

Ok. This review is about the service of one particular person - Reonna or Breonna... Not sure because she was yelling at me and waving her finger when I asked her. So before the commentary on her, know that the hotel overall is a solid 3 out of 5. Upon entering, the lobby is cool, clean, has an OK bar, and a nice seating area with live music. Staff was pretty polite and they honored my room request. The room itself was ok - Nothing to write home about. Kind of sparse with only one chair (not even a desk chair), stained carpets, a dated bathroom with the soap dispensers laying on the shower floor because they must have broken off the wall, old towels, and just blah overall. The beds were as expected by the rest of my review. Pretty old with not so bright white bedding. Fairly quiet room, and good climate control. Now onto the front desk lady. When I asked her is we could switch rooms she started to wave her finger at me and tell me 'I am the only one here and I ain't got time to start switching rooms around.'

I was looking for a place to stay on a very busy booked weekend. We booked May 2-6, Morgan wallen was playing 3 nights at Nissan stadium and lots of graduations. When I first arrived I almost left. I am used to Marriott properties and this was very small . The room was very large but needs updating. The mattress was awful and the sheets were like sandpaper. Both need to be replaced. It was like a pit. I read that we would get housekeeping every other day , they only came Friday . I had to request towels on Sunday . We were in Nashville last Thanksgiving and we stayed at Embassy Suites. So nice much closer to Broadway, restaurant on site , free hot daily breakfast . I wish we could have stayed here but it was booked. Live and Learn.

I came here for 2 weekdays days for business.. Checking in was a breeze, the lady checking me in was friendly and quick. Self-parking is easy, they even had a door to each level, making it easy to walk from your car to room. I was provided a complimentary upgrade (due to my status), the room was pretty big. The room was very dates though. The hot water in the shower and sink didn't seem to work, so I called the desk and she said to let it run about 5 minutes. I tried that and it worked, but it sure did waste a lot of water! All of the furniture was old, stained and not in very good condition. There were 2 TVs, but I only used the one in the bedroom, which worked fine, it was an older style with DirecTV rather than their in-house smart TV. While there, I needed towels the next day and told the front desk before leaving for work, only to return around 8PM and there were no towels. The guy at the front desk had some brought up. The bed was somewhat comfortable. The HVAC seemed to work well, but it was really loud. The room simply wasn't very clean, there was small paper found on the floor, I even found broken glass on the floor, which indicated they didn't vacuum. The grout in the floor tile was disgustingly dirty and black, I could tell it was supposed to be a lot lighter due to the gradient in color from the edge to the darkness where people walk. I went down to grab water from their kitchen area where they sell food and snacks and they had none. The gym was OK, but the wipe dispenser didn't work, so the machines couldn't be wiped down. Overall, it just wasn't a very good stay. Definitely wouldn't return.

This Aloft is Aloft-ish. It feels like an older hotel that has been retrofitted into an Aloft so while it has some of Aloft's design cues, they are just accents over an older hotel. This is okay, but temper your expectations. The room we were given was right in front of the elevator, so it was a noisy stay. Unlike other Alofts I've stayed at, the beds are older and ours was a bit caved in - which I felt in the morning. As for the staff they are phenomenal. Every single person we interacted with here was extremely helpful and genuinely kind. I really can't overstate just how nice this staff is. My sincere "thank you" to the staff. You are all awesome.

A great and honestly "random" hotel that we stumbled upon when looking for a place to stay for a night before our bachelor/bachelorette weekends. The location for this hotel, being right on Broadway, was perfect to get to know the town the afternoon & night before our big weekends. Pulling up to this hotel, it looked very trendy and different right out of the gates. We were absolutely correct upon walking inside. The lobby had some pool tables, great places to sit/work on things. It was very refreshing! We checked in for our Queen Bed room. We were on the 5th floor at the end of the hallway near the parking structure entrance. We could hear the door opening and closing any time someone came or went, but it was no big deal. The room layout was very interesting, it almost seemed like it used to be an office building at one point. The room was shaped like an "L", a long hallway with a closet and a bathroom, then a turn, and then there was our bedroom area. There were some pretty interesting "knick knacks" on the tables and interesting paintings on the walls. It was super cool! The most important part for us when we stay somewhere, is the air conditioner. It was remote controlled and very powerful, so we got a great night's sleep after a night out on the town eating and drinking. Not sure if they had any breakfast here in the morning, as we had to depart fairly early. But the friendliest of the staff was 10/10 for sure! We would definitely consider staying here again next time we travel down this way!

Stay for concert at Ryman, good location walkable to Ryman and The Broadway madness. The hotel very old, lighter colors windows washed outside would do a lot to brighten it up. The staff very friendly. Didn't feel like a Marriott property. Parking nice and close in garage and better price than most hotels in area. $39.

This Aloft location didn't stand out much, especially in a city with so many new hotel options. The front desk is great, very helpful and friendly. Rooms left something to be desired, however. The building has an almost brutalist feel to it, with lots of exposed concrete and not a lot of natural light. My room was spacious, but had only one tiny window at the far end, making for a pretty depressing view, and an over-reliance on many, many lamps. Rooms were relatively clean, but furniture and fixtures all felt a little less refined than what I've seen at other hotels in a similar tier. The bathroom sink and shower felt like they wouldn't be out of place at a motel. In terms of location, it is nice being a little removed from the main drag on Broadway. You're closer to a Hattie B's, and it's easier to have a rental car here than at other hotels in the area. The adjacent parking garage is convenient. This hotel does seem to offer lower rates than other Bonvoy brands nearby, but you definitely get what you pay for in terms of room quality.

Let me start with the positive. The staff here is top notch. From the front desk to the bartender and valet, everyone was friendly and helpful. As far as the property, I'd say it wasn't quite up to the Marriott brand standards. The parking garage is a pain. No regular elevator to be found. You have to walk in to a hall and then take the elevator from there to your level. For $35 a night in parking, I'd expect a better experience. The room was fine and the location is fairly convenient. There are a couple of good restaurants within walking distance. I think the biggest disappointment was the food. They offer a plant based breakfast sandwich and the kitchen staff said they don't have it, haven't had it and don't plan to have it. Someone should really take it off the menu or better yet, have a vegan option for people, like me, who would greatly appreciate the convenience of a quick breakfast at the hotel they're staying at.

The room was awkwardly large. Not cozy AT ALL. Like big enough to play baseball in. When we checked in, it seemed like the hotel was run by kids.

We stayed there last night. The place is a dumb. I expect more from a Marriott hotel. Stains all over the beds. Gross. Never again. I showed the girls at the counter. They were both shocked. She said she would tell her housekeeping manager. I guess the manager isn't doing there job not checking on their staff. I won't be staying there ever again. Marriott do better.

Worst hotel I have ever been - cleaning is horrible in every room I was given. Cleaners come to make the bed and leave everything else. Management agreed it was bad and gave breakfast coupons but nothing was done about the quality of cleaning. Will never stay there again!

Everyone was very nice. Clean hotel. Love the bar and that there was live music. I paid up front and Did not realize only 24 hrs to cancel which was my fault. My daughter then found out she was going to come a day early so we could share a room. Her room was covered by corporate so even though still paying and needing a room Christi refused a refund saying they don't give refunds on prepaid rooms. Seems to me she could have made an exception. Then I get my credit card bill that showed an additional amount for a different day and that I stayed two nights. I called her three times. The first two left a message and no return call. The third time I got her on the phone and she verified she got my messages and looked into but no return call or email. She told me the additional amount was because the occupational tax went up since I booked. So you can't give me a refund but you can charge me more than agreed upon? The amount was nil but seems to me a prepaid at a certain price and if I couldn't get a refund because I prepaid then I also should not have been charged more. It was the principal of the thing and the way she handled it.

I gave this hotel 3 stars because of the staff, they're great! The property however needs help. The parking situation is chaotic upon first arrival, no one really giving any direction. And it's $44/day. The gym is OK, dining is lacking, cool bar though, and Lisa is awesome! The worst part was the Wi-Fi, it doesn't reach the higher floors very well, I kept losing signal. I was there on business so this was very troublesome. The poor staff don't know how to fix it, but if you're a business traveler you may want to look elsewhere. Location is good, they just need to address that Wi-Fi, it was a BIG problem.

My husband and I finally took our honeymoon to Nashville (a year after getting married) and we stayed at Aloft West End. Where do I begin? Prior to our trip, I called the hotel and spoke with Ashley - asking her if there was anything I could do to surprise my husband when we checked in. Ashley said she would see what she could do, and I had no idea how seriously she took that! We reserved a king size standard room, but when we checked in - we had so much more! First, we were upgraded to a suite on the 8th floor which was right up against the balcony with the Music City neon light. Also, a gift basket with goodies and a note were left on our dresser - along with two free drinks at the bar. A few specific notes: Room: The bed was SUPER comfy. I'm not sure if it was running ourselves ragged all day, or the bed itself, but as soon as I closed my eyes - I was OUT. I woke up rested and without aches. The bathroom was very well lit, and the shower was the perfect size. Unlike other reviews, the hot water was perfect for us. A few times, we actually had to turn it down a little, and we never ran out of hot water. The chain to the toilet unattached on one occasion, but my husband fixed it - so no harm no foul. Parking: Thankfully, we were stationed on the 8th floor, so the entire top parking level was all ours. Plenty of space, wide spots, and a super short walk from the car to our room. Employees: This is where my review went from 4 stars to 5. Starting off with Ashley, upgrading our room and sending a basket of treats was such a nice surprise. Then, there's Ms. Kim. We loved her! Ms. Kim was the front desk attendant and each time she saw my husband and I, she either referred to us by name, or as 'honeymooners' with a huge smile and that classic Southern charm. Anything we needed, she was there with a smile to help with. At the end of the vacation, we both hugged her like we had known her forever. Then, there's Lisa the bartender. First off, she can make a drink! She knows her whiskey and Nashville. We sat at the bar and chatted with her about music and bands and hidden gems in the area. What a wealth of knowledge she is. She gave us the heads up about Skull's Rainbow Room - which ended up being one of my favorite places on our trip. Overall, I would absolutely return to Aloft West End. We are so thankful for everything and everyone there.

Many times people forget, or fail to acknowledge excellent front dest service at their hotels . Shanta was our front desk clerk who greeted us this past week. This lady should be the spokesperson for Aloft/Marriott. She was welcoming, gracious and truly enjoyed meeting people. Kudos to her! Be happy always, Shanta!!

The staff were all really nice. The room was large. They had live music each night on the ground floor. It was a nice location for my needs. It was very clean around the floor, bed, etc. gym equipment was clean and functional The negatives: shower had big crack in it. Windows don't open even a little. Coffee in the lobby in the morning was burnt and heavy. The tip of the iron was broken off, which I didn't notice until it had already ripped my shirt. I appreciate the staff and the attention to general cleanliness even if some of the furniture in the room could use some attention.

The good, for the most part the staff and the comfort of the bed were what got the stars. The lobby, not sure what vibe they're going for, I picked up on the hostel feel. I haven't seen a pool table in the lobby right across from the check in desk, seemed a little odd. The TV didn't work, channels were scrambled. I called, they sent someone up but he said there was nothing he could do to fix it. He said they just got a new satellite and that it might be part of the problem. I mentioned it to the desk on our way out, she said, sorry we are sold out, I was SOL. The rooms are worn, and I refused to walk around without socks or shoes. Bathroom was super dated. What is up with slat doors? It's a nice little hike to the action on Broadway, good mile, mike and a quarter. A couple of good spots to eat nearby. My wife wants to make another trip to Nashville, we wouldn't stay here and I wouldn't recommend it. Surprised to see as many business people in the hotel, just thought it odd based on our experience and what I've experienced in the past at Marriott properties. I'm a Bon Voy member and have been for years. This isn't what I expected for one of their properties. I take review's into consideration, when it comes to Marriott I base a lot on my experience, this really didn't get close to meeting them. No pictures necessary for this review, all that are posted already are pretty accurate.

I had a very disappointing reservation I had to cancel. I booked it on the Bonvoy Marriott website. On the website, it stated they excepted pets without stating a fee. Normally that means no charge for bringing your dog into the room. They were going to charge me $150 cleaning fee plus $25 fee for my dog to stay in the same room I'm already paying for. Don't forget what it cost me on the Marriott website for $220 worth of points . That would mean a one night stay will cost me $395 for an overnight. The lady that acceptsed my reservation did not know of the new dog policy. I asked the manager for a total refund of my Bonvoy points and giving me a receipt show me a zero balance on my credit card. This is very disappointing for Bonvoy Marriot.

* No hot water to shower despite let it run for 5 minutes to see if it would heat up along with trying the staff advice to run the hot water from the sink * Hair from a previous guest on the floor in the bathroom along with the shower floor and walls which leads me to believe the whole room hadn't been cleaned * TV didn't work until staff came to reset (not as big of a deal) *Spoken to rudely by one of the staff when looking for the gym location (not Kim, she was very nice ) The manager did what she could to rectify the situation however we will not be returning to this location.

We came to Nashville for 2 nights and picked Aloft because we've never stayed in 1 before. Really expected more from the Marriott brand. The shower felt like I was back in the dorms in college, we couldn't adjust the shower head, so we were made to shower a few inches off the wall, but still flooded the floor by the bathroom door. The bathroom door looks like it belongs on an outdoor shed instead of inside a hotel room. The bathroom counter looked unfinished, as the price we pay for the room definitely didn't go towards finishing the bathroom. And hair EVERYWHERE in the bathroom. The room was dusty, again found hair everywhere. Really left a lot to be desired.

Nice hotel in great location with easy access to the strip. I would stay here again in a heartbeat. This is a great hotel at a great price in a great location. These aren't usually 3 things you can say about the same property. The one thing to be aware of is that the wifi isn't great and the cell service is horrible in the rooms. It made it pretty hard to work remote while staying there. Besides my connectivity issues, everything was smooth. Parking is not free, so be prepared to valet or pay for the garage. It is connected to the hotel, so you can easily get from your room to the garage without any struggle. The rooms are big, modern, and well taken care of. The hotel has a young feel to it, which is fun for the Nashville area. There is a little breakfast area downstairs, and it is attached the the XYZ Lounge. I didn't use these amenities, but they seemed to have all of the basics. From a location standpoint, you can walk or use a scooter to be right in the middle of Broadway in about a mile. This makes it very convenient to not have to deal with traffic and parking. As a whole, there is not much you would want from a hotel that the Aloft doesn't bring. Just beware of the internet and wifi issues if you plan to be working or needing solid connectivity.

So wonderful! The staff was amazing! The beds even better. We drove in from Oklahoma and we were sooo tired and these guys made everything better

We stayed here for a couple of days and it was pretty good. Central location. The bartender and front desk staff were super helpful. Rae behind the bar was spot on with suggestions for live music, breakfast, late night snacks. Dog/pet friendly, pool table games in the lobby, roof deck with views of the city. I recommend. It was not the cleanest place we've stayed- but it was low key, very chill vibe and southern hospitality. Bathroom could have been cleaner and more options for reliable breakfast in house. Midtown cafe is around the corner with great breakfast. I would recommend especially if you have a pet.

Thus hotel is gross. My room had obviously not been cleaned because there were leftovers in the fridge, trash on a chair, and hair in my bed. Pretty disgusting if you allow your mind to wander. I chose not to investigate further. The outlets in my room didn't work so my breast pump didn't charge. I had to stay up until 3 am waiting for it to charge, while in pain on a business trip. None of the valets know how to drive a manual. So I parked myself in the valet garage. They said they would comp my parking but I was still charged. Very frustrating. Thé conference rooms are freezing and the air con is extremely loud. The whole building seems dated with kitschy Music City memorabilia. All of the staff members were nice enough but I shortened my stay. It is easily the worst hotel I have ever stayed in. Apparently Marriott has gone down hill in a significant way.

This isn't your typical Aloft. It was an existing building of some sort. We checked in first before parking which was advised and glad we did as she told us to park on the same floor as our room. The lobby seems a little dark and nightclubish. And we definitely had a group of 10 or so people who came in late from a night out. Its $30 for parking but the garage gate is left open & its public parking so it didnt feel that safe. It is pet friendly with no Pet fee. Close to downtown but not walkable. Near some restaurants and definitely an area that is growing.

If you don't mind a cheap casino style place with cheesy elevator music and a walk up several flights of stairs from the garage to get to your room or a long walk down the hall with your bags to get to the elevator, then this place is for you. If you don't mind the bathroom sink, towel rack, and light switches behind the shutter style door (with no privacy), the stinkiest soap that smells like sweaty balls at the algae infested ocean, half used lotion "amenities," or a shower (no bath) without a door at all, then this place is for you. If you don't mind a funky smell, or a constant dripping sound emanating from the bathroom, an AC that limits you to 66°, a $34 valet fee to park your own car in garage with a broken garage gate that traps you inside, or lumpy pillows and a scratchy blanket, then this place is for you. If you love a tiny banged up florescent pink pool table in the lobby with kids playing Jenga next to a bowl of pre-wrapped cookies then this place is definitely for you.

Stayed here for two nights mid-week and couldn't wait to leave. The lobby is nice but the room was oddly large -- lots of weird space that we figured had once been used for something else but couldn't put our finger on it. Furniture was beat up looking and very lazily patched in places + it seemed like they'd tried to paint dings and scuffs on the walls, but with the wrong sheen paint. Very patchworky. The real doozy though was that the attention to detail when it came to room cleanliness was very poor. Lots of hair in the bathroom that didn't belong to us and a free earring! Lucky us! Dusty windowsills and just a general scuzz that didn't meet my expectations of a Marriott property in a major city. The positives: The valet guys were sweet and Lisa the bartender had some awesome recommendations for bars and restaurants in the surrounding area.

My recent trip to Nashville was my first time staying at an Aloft. I've been to virtually every other Marriott brand, but for some reason had never been to one of these. The first thing I noticed is how dark the place is- lobby, hallways, rooms, all primarily dark colors with some pops of vibrant color. Definitely different from the eat Marriott designs their other brands where everything is a shade of gray. While I understand they normally have some food or drink service, unfortunately this was not open during my recent trip due to what I suspect is slower business due to COVID. Thankfully there are plenty of restaurants and bars within the immediate vicinity, and it was just a short walk. While I'm not sure this will be my go-to hotel in the area for future trips, it was perfectly acceptable.

This particular location I did not like. The room it's self was nothing like their other rooms at other locations. I just didn't like that particular location. They can definitely make some changes at that location. Customer service was amazing as always. Everyone there was really nice my only problem was the rooms not living up to what their rooms normally look and feels like. Aloft I know your can make some changes at that particular location. I will always recommend this hotel name to everyone however this location in Tennessee I wouldn't unless they make the changes.

One of the worst Marriott experiences ever! From the morning and evening shift young ladies at the front desk that seem annoyed with their jobs, to the bad section of town that this Aloft is located, I'd skip this stop in the future! Oversized rooms like you've never seen in an Aloft hotel, but the lack of security amid the sketchiness of this part of Nashville would be a recipe for someone getting hurt! The hotel was basically vacant due to Covid, and with the restaurant being closed too, it made it a difficult stay! No dog run for a pet friendly hotel made no sense either as they wanted you to go out on the sketchy street at night to take your pet to potty. Thinking that Platinum Elite status would get you something here in the morning since everything was closed, I was surprised when the disgruntled morning shift lady made sure we quickly knew that we could purchase everything that was laid out...except for the bad coffee!!!

Two stars ONLY because we were moved to a clean room. Guys.. Read the reviews. They truly do a horrible job at cleaning. The first red flag I saw was there was a strand of hair on the toilet lid. After that things kept popping up. Next there were makeup stains on the bathroom door. Later I found some type of disgusting substance on the wall. It looked like someone spit into the wall with mucus all over it. Disgusting. Oh and it gets worse. We have two Queen beds. We lay on one bed and realize there were blood stains on the covers. Yes, I said blood. I look at the second bed and guess what? More blood stains on the pillows. You cannot make this stuff up. We had enough and complained at all the things we kept finding. Thankfully they moved us to a new room and this one was squeaky clean. I was relieved after that but DO NOT come here. Find a better hotel with better reviews/ratings. THEY DON'T LIE.

'Ello chaps! Aloft Nashville West End is located a short drive from the famous Broadway Avenue (where the bars and party restaurants are) and just a short five minute walk from the famous Music Row. The staff is friendly. Rooms were clean and comfortable, and one of the more ideal Aloft layouts. The room was open and spacious, compared to many Alofts that are set up a bit weird. There are multiple restaurants within a short walk (just 3-5 minutes) include the famous Hattie B's chicken and The Row restaurant. Great spots to hit up. The two pitfalls that gives Aloft a three star rating is that 1) It lacks a pool 2) This hotel features required paid parking. Nothing is more obnoxious than the lack of free parking availability. This alone will, unfortunately deter us from booking here again on the next trip.

Everybody we dealt with acted as if they were doing us a favor to help us with anything. The valet guy got angry with me when I interrupted his phone time after seeing him on his phone for 10 minutes while we waited on our car. I'll never stay at this hotel again.

Man, these reviews are not kidding. First off, the parking alone was $30 and to get to your room, you have through this weird stairs and hallway that's open to non-residents and extremely creepy. As a woman, this is a huge red flag when I first arrive to a hotel. When entering the hallways to get to your room you are overcome with gloom because of the dimness and depressing color scheme. I got the immediate feeling of... what the hell did I just pay for... also, it smells like a mix of old meatloaf and pennies. Yum! The rooms are just awkward. It is almost as if they chose random decor from an expired Kohl's catalog and called it a day. To put it simply, the color pallet as well as the choice of furniture is nauseating. Additionally, it's a bunch of empty space and awkward dimensions. It's unsettling... At this point of my experience, I just thought i was being too critical and finished unloading my stuff. AND THEN, the turning point of my stay and the spawn of this nasty Yelp review. This room was disgusting, the carpet looked as if it hadn't been vacuumed in a month with food, and dog kibble, all over the floor. But folks, here is my favorite part- there were RAT DROPPINGS on the floor, or whatever the hell were these tiny brown balls were, (pictured below for your viewing pleasure ). Isn't that just lovely? And if it couldn't get any worse, there was CHEWED GUM on the top of the cap of the water bottle that you can purchase for an ungodly price. (Also below!) What the hell man. Disgusting. Why? Why? At this point, it was just comical at how much they f**cked up with this hotel room. How does this hotel stay in business? Look at the other reviews and you will find other experiences that bring up the same stuff and some other things I don't mention here (like the way they catfish this hotel online, the price, how they double charge you, etc). Oh and by the way, even the wifi is sketchy, my MacBook gave me a security warning upon first connecting to it. I immediately disconnected from it when the image below popped up. My family and I immediately checked out and thankfully, they gave us our money back with no problems. I will be closely monitoring my bank statements however. So overall, a great place to stay if you are having a mid life crisis and want to be overcome with gloom and the smell of pennies. Thanks!

For the location, the price, and the few amenities, we definitely had our money's worth here! I was pleased with the service, the facilities, and especially LOCATION LOCATION LOCATION! Sure, it's a few minute walk to anyplace you'd want to hang out... 5 minutes to Vanderbilt, 10-15 to Music Row, 20-25 to The Gulch, and 25+ minutes to the most happening places on Broadway (take an uber/lyft...especially at night). So with all these places easily accessibly on foot, in a car, or on a scooter, what's not to love? Several neat places to eat around the corner such as The Row, Hattie B's chicken, and plenty of bars near Vanderbilt. The hotel itself does not have any frills, but I guess in retrospect, I appreciated the lower cost and value. The room was nice and clean. It felt like a nice hotel room and was a comfy place to rest our heads. We didn't do much more there! The rest of the facility was nice and clean too. It seems that the staff takes pride in the place. It was quieter than I would've even thought at night here too, being just a little off of the main drag. The lobby has a bar and a billiards table, which we did spend a couple of our late nights in. I appreciated the ability to do that. We learned you can't bring your own drinks to the lobby though! But playing billiards was fun and the bartender was good to us. Breakfast was okay, not great. It was cheaper than going down the street though, so we took advantage one of our three mornings. All in all, I'd recommend and I don't have any reason I wouldn't stay here again. I assume some people that left reviews here stayed while they were under construction, but as of this writing, I thought the place looked/felt great! FYI, It's $30/night to park here. I thought you should know.

I chose this hotel because there are no pet fees associated with staying here (all you have to do is sign a waiver). Self parking is $30 a night and there doesn't seem to be a garage elevator. I had to climb one flight of stairs with my suitcase before getting to my floor. IMPORTANT: when leaving the garage, you enter the stairwell which is open to non-hotel residents, you then enter a small breezeway before needing your key card to enter into the hotel hallway. While I was in this "holding room" a man tried to enter behind me. He quickly saw that I was with my dad and reverted his direction down the stairs. This hotel is not safe for solo travelers. It is very possible I would have have a worse outcome if my dad hadn't been there with me. I was very concerned for my safety and the safety of my car in this garage. I would not recommend anyone stay here until they increase security or fix the safety between leaving the garage and going into the hotel.

This does not feel like a Marriott property. They were very nice when I called and asked about their pet policy (they let dogs stay for free!), but the positive experience ended there. When we arrived, the lobby smelled very muggy. They had pictures of what the hotel WILL look like. The elevators were very slow to come and small, and they were doing significant constructions on several floors. Just about every time we tried using the elevator, we were stopped by service people looking to also use the guest elevators. The room smelled even worse. It's dated and very basic. The TV didn't work. There were no vents so when you showered, the whole room steamed up. The bathroom also amplified all noise, so every time you turned on the shower or sink, everything was SO much louder. Will not be staying here again. What is the point of having status with Marriott when these are the properties they offer?

This hotel is in need of much improvement. Where to start....the front desk people just don't like their jobs. They were rude and dismissive every time we asked a question. The maid service is nonexistent. She came by once in the 3 day stay and made the bed, left towels on the floor and never replaced used towels. The shower was awful. Only half of it worked and the curtain was too short and water went everywhere when you showered making the floor ver slippery. I can't believe we paid what we did for such a run down place. Never again...

This hotel is not what you expect from a Marriott property. Here for a baseball tourney and not allowed to alter our stay without being penalized a day or we'd have left. The layout for the double suite has the AC vent above the bed and control in the other room. We asked to be moved with no luck and were offered extra blankets. No rate reduction or other consolation. Very disappointing and we were stuck here for 5 dsys.

This hotel should be rated higher, IT'S RIGHT AROUND THE CORNER FROM HATTIE B's!! On the Fourth of July weekend we were in a bind. We had to leave our prior reserved hotel due to not very clear and conflicting policies regarding pets. We were homeless for a hot minute, until we called Aloft, which I found on Fido.com. Right from the get go after explaining our situation, the dude at reservations was like, "I got you, I have a pit bull and have been booted out of many a hotel". This was one of the main reasons, why he chose to work at Aloft. Long story short, on a packed holiday weekend, he price matched a rate we found on line (the price was only a few dollar more than a Quality Inn), hooked us up with a dog bed that looked better than my own bed back home, and we were checked in in under five minutes. There's pet friendly, and then there's uber pet friendly. Our floor housekeeping staff came by to just say hi to the dog. The hotel itself is modern. Large rooms that are tastefully decorated (love the mini office area in each room). They had hurricane powered hair dryers, large bathrooms, BLISS SPA PRODUCTS (I joined a gym cause they carried Bliss products, that's how much I love it) and complimentary individually wrapped make up remover wipes. It was so quiet, I feel like we were the only people on our floor. Only bad points: The shower doesn't have a door, so the bathroom gets a little wet $30 day parking (same price for valet) I'm completely hooked on the Aloft brand.

Avoid room 917 the bed has a pot hole the size of fat albert's rump. Not sure how housekeeping hadn,'t notice, it was plain to see and definetely feel. Matress should have been swaped by house keeping but instead ignored and made over. I spent 26 years in the military, so i can sleep amywhere, but on this bed. They switched rooms rooms after complaining. But get 1 star for ignoring problem from the start.

We frequently stay at Aloft properties because they are so pet friendly. We stayed one night at this hotel. The staff at the front desk were all super friendly. The hotel is just west of THE strip on Broadway. This particular section of town is a bit rough. It's common to encounter homeless persons on the street in this area. It's a very commercial area so there is little "green space" around the hotel. The whole property seems tired and in need of some updating and general freshening up, especially the guest elevators and hallway carpets. We got upgraded to a suite, which was nice to have more room, but it too need a good, deep cleaning and some freshening up. There were some sort of stains on the couch in the suite - I'm just gonna say I'm glad I didn't have a "blue light". Ours was a brief stay for which I am thankful...I wouldn't have wanted to stay more than a night.

I've heard great things about the Aloft chain but they're part of the Starwood Brand and I'm usually a Marriott or Hilton customer. This time, however, the Aloft was in the place I wanted to be, they were at a competitive price point and I also needed to have at least one night so that now I am earning free Starpoints after I linked my Uber account to Starwood. It's green lights all around. Check-in was solid with a friendly valet and a great check-in clerk. I was on the elevator to my room in just moments. Excellent, aside from the $28 charge for both self-park and valet park. The room was very nice. Quite massive. Like enough space that you could put a small two bedroom apartment in here. Long, wide and very roomy with the usual furniture and a window out to the street. Hallway and neighbor noise was minimal. Street noise was significant with loud engines and sirens and other random nonsense. I was only on the 4th floor. Maybe it would have been better higher up. The bathroom was similarly large and spacy with a lot of wasted space. I do need someone to explain the "let's not have a door on the shower so the floor gets all wet and slippery" thing. As well, it gets mighty cold without a shower door or curtain to close. The room was cleaned nicely during the day but when I went to make a cup of coffee in the morning from the Keurig, both pods were decaf. Fail! Nice hotel. Good room though noisy. Coffee issue. Spending parking. It was A-OK.

Had a very disappointing experience at the Aloft in Nashville. I arrived late at night to the hotel and the entrance was poorly lit and the doors and rugs to the entrance looked worn and dirty. That should have been a sign to me of what was to come. The room itself was spacious, but beat up and dirty. There were bloodstains on my bedding and hairs in the bathroom. This property needs a major renovation and facelift. Overall it was dingy and dirty. I switched to a different hotel for the rest of my stay.

Short version: this location is not nearly up to Aloft standards. I'm a frequent traveler and choose the Aloft brand for its modern, minimalist vibe, clean rooms, and affordable rates. I've stayed at Alofts in Durham, Buffalo, San Francisco, St. Louis and other cities, and they were all great. This hotel is not nearly as nice. It was a little seedy, a little dirty, and tired around the edges (examples: scuzzy air vents in the room, cracked bathroom counter). We did not have hot water for most of our visit (like when we were ready to shower). Wifi dropped frequently. As I arrived, a person was smoking right in front of the entrance door, blocking my entrance so I had to ask them to step aside. I struggled with two bags through the manual double doors (not ADA accessible). It turned out the smoker was in fact an employee -- the same one who would check me in. So not only did they not even offer to hold the manual door open; I had to wait while they finished their cig. Lastly: paying $39 for parking made this a not-affordable choice. Avoid.

What a dump! To say that this place was underwhelming would have been the understatement of a lifetime! So, I go to check into my 2 rooms that I had reserved about 2 weeks prior to my arrival (there were 5 adults in our group), and even though I had called them twice to first request and then confirm that they'd be adjoining rooms, the front desk clerk promptly hands me keys to 2 rooms on DIFFERENT FLOORS! She said (I kid you not) that they are adjoining rooms, right next to each other! Yeah, one of them is on the 8th floor and the other is on the 7th floor, but sure, right, they are virtually next door to each other! At this point, I'm thinking 0-stars for the rating...but it gets worse, way worse. This should have been the first red flag for this dump of a hotel...but, then we say we're going to self-park the single vehicle (all of us rode together). The lady hands me the hotel keys and then gives me directions to the garage, saying to drive to the 7th floor so that we can park close to the first room. We get out of the car after parking up there, and walk to the door--there are stairs...so much for one member of our party who cannot handle stairs very well--and so much for any ADA requirement that says that folks in wheelchairs or the physically disabled should be able to get into their hotel room...We walk in and go up the half-dozen steps. We get to the first room, and say good night to the first 3 members of our group. Then I hop on the elevator with my wife and we push the button for the 8th floor. The doors close very slowly and with a lot of creaking and groaning of the mechanism...and we sit there. Nothing happens. We push the buttons for the 9th and 10 floors. Those lights go on, but still the elevator doesn't move. We push the button for the lobby--still no movement. We push the open button. Nothing. The doors remain close and now we're stuck in a hotel elevator at 11pm...After hitting the emergency button (which should sound an alarm...but it does not) and then pressing the open button frantically for about 5 minutes, the door finally opens and we're back where we started--on the 7th floor. So, we go trudging to the opposite end of that floor to find the stairs up to the eighth floor. Two full flights of stairs--about 10-12 in each set, to get up to the 8th floor...dragging our suitcase behind us. It's now 11:15pm and we're finally arriving into our hotel room. A mere 30 minutes after checking in. Wow! What a great place! Once in the room, I call the front desk to tell them that their elevator is broken. No luck...because the phone is too. No dial tone, no one to call. So, I pick up my cell phone and call the front desk the old fashioned way--from an external phone to the hotel. Some lady answers and proceeds to tell me how it was my fault that they elevator didn't work. Clearly I had not waited long enough between closing the elevator doors and then pushing the floor button. Yeah, like that was the issue. As for the phones, she said that they often turn them off at night so as to not disturb other guests or the front desk! Huh? Say what? Crazy place. So, in the morning we push the elevator button for fun (nothing happens), and then we repeat the process in reverse...dragging our luggage back down to the 7th floor and out to the car. We tell our family about our elevator issue, and we get a similar story from them--they tried to go down to the workout room at 7am. Got on the elevator and after a few minutes it did go down to the 1st floor...where it stayed without opening for nearly 5 minutes. Then someone helped them pull the doors open and they got out. They were so frazzled by the elevator, that they simply walked back up the stairs to the 7th floor as their exercise. We drive down and I go do the checkout process. I tell the front desk person about our collective experiences to which they reply "user error. Everything you said is false and the equipment all works--you must not understand how to work a phone or an elevator". Nice. Then I get the bill for the rooms. Both of the rooms had 2 queen beds in them--at a rate of $101 per night. First room with tax was $118.90 [so $17.90 in taxes]. The 2nd room had a $30 self-park charge attached to it (would have been nice for them to tell me that is how much self-parking costs...yikes!). So, $101 + $30 = $151.78 [yeah, they also charged me $2.78 in "self-parking taxes" meaning that parking really cost $32.78]. That seems really steep for a parking garage that is not secured in any way, is full of creepy people who are sleeping in the garage (saw a guy passed out in the back of a jeep--hope that was his car), and then requires a bunch of weird stairways to get from the garage into the hotel [again, doesn't ADA ever get enforced in Nashville?]. So, don't ever stay in this dump of a hotel. How this place has survived without getting shut down for poor maintenance, the grime, or the lack of ADA compliance is beyond me!