H P.
Google
I recently stayed at Aloft New Orleans Downtown on Baronne Street, and unfortunately, my experience was very disappointing.
I originally booked my reservation with the option to pay at the hotel, but my reservation kept getting canceled multiple times. After dealing with that frustration, I finally went ahead and prepaid the required amount prior to arrival just to secure the room.
Upon check-in, I was informed there would be a $150 hold placed on my card. This was never disclosed to me prior to booking. In addition, parking is valet only and costs $50 per day, which is charged directly to your room. You didn’t even have the option to pay for the parking separate from the room. These unexpected charges were frustrating, especially after already dealing with reservation issues.
Once in the room, the experience only got worse. There were no towels available, and the water pressure was extremely low making it nearly impossible to shower. After driving five hours from another state, I was looking forward to relaxing, but I couldn’t even properly shower. When I contacted the front desk, no staff member was able to resolve the issues. I was simply told that a manager would assist, but there was no immediate solution offered. The refrigerator is located in the bathroom area. I paid extra for a room with a city view and the room I was assigned was views of buildings. Also the lock did not lock on the door you could only use the security bar which is definitely a safety hazard. The bathroom door does not fully close when you need the privacy of showering or using the bathroom.
Overall, I would not recommend staying at this hotel. I should have trusted my first instinct. After a long drive, the last thing anyone wants is to deal with reservation problems, surprise fees, and basic room issues that prevent you from even being comfortable.
Very disappointing experience. DO NOT book at this hotel. I couldn’t wait until it was time to check out due to the inconvenience of all of this. NEVER again!!!