Aloft Orlando Lake Buena Vista

We had a great stay! Had the best welcome with Mell, the receptionist. Her good energy and positive vibes instantly made us feel welcome and comfortable, the check-in was super quick and effortless, a good example of how great staff is important in hospitality! Will come back! The hotel is quite new, super clean and even pet friendly, highly recommend!

I love staying at the Aloft anywhere I go cause of the customer service. However there's always an issue with the room. The first bathroom door is hard to close cause its off the hinges but that dont bother me. However the door that separates toilet closes. And the glass soap shelf in the showers is leaning so nothing stays on it. Other than that. Cant complain, clean room. Nice, spacious, beautiful view 😍

We have stayed here twice because we love this place so I had to give a review. Always such a great experience! Tonight Gio checked us in at the front desk and was as pleasant as he could be, treated us SO well. Asked if we needed anything, made sure we were all settled in. Thank you Gio! We stopped at the bar to grab a drink after a long day and Ally is the best bartender I’ve ever had! Super pleasant people here. The hotel is gorgeous and modern. We LOVE ALOFT and will ALWAYS pay more (if needed) or go out of our way to stay at aloft! We know what to expect and it’s been amazing every time! Also this is the BEST location If you’re coming to Orlando. Great middle point between Disney and universal

This hotel is not your normal style. Lobby looks a bit industrial city style but very cool. Lobby has a nice bar and a pool table which was nice to have for a dad’s weekend. Music plays loud so does not seem too family friendly. The rooms were cool and clean. Pool is small but good to hang out with a drink. The staff was very friendly and welcoming.

Hotel was very vibrant and inviting. Lobby is styled as a city building decor. Staff was very friendly. Place was clean. The rooms were very clean although a bit small but matches the loft style. The bar in the lobby was vibrant and the bar tender was great. Overall the service and cleanliness was top notch!

The hotel itself is in very good condition. The rooms and common areas were clean, well maintained, and comfortable, which we truly appreciated. Housekeeping did a great job, and the overall cleanliness met our expectations. Unfortunately, our experience at the front desk during check-in on December 31 was disappointing. The front desk staff member was rude and unprofessional, which made the check-in process uncomfortable. We also noticed that other guests experienced similar treatment that same evening, so it did not seem like an isolated incident. It’s a shame because the hotel has many positive qualities, but the front desk interaction left a negative impression. With better customer service at check-in, this would have been a much more enjoyable

Rooms and location are fine. My gripe is being triple charged for parking when I was dropped off. Associate at the Front Desk didn't even ask if I had a car when I checked in? When I called to ask what $100~ charge was, they initially hung up on me, and then told me to call back later. They said "I must have registered a car," but based on these reviews they clearly autocharge for parking. Edit: Per Marriott employee, they're supposed to itemize the bill to show the charge is for parking.

TLDR - Great location, hidden fees, and dirty. I won't be staying here again. When we checked in, I was told the parking was included, but that I needed to register the car in their app. This is 100% a lie. Parking is $26 + tax per night - which is not stated clearly on their website or any of the other booking websites (we booked through booking.com). We were not provideed a bill/statement when we checked out, and one wasn't emailed after the stay. The hallways and elevators are dirty - trash and debrit on the floor and handprints/scuff marks on the walls. The lighting is bad everywhere except the lobby to hide the damage to the walls. The room was also dirty. The floor in the bathroom was almost sticky, the carpet was damp to the touch and smelled of cleaning supplies. There was hair and a dead mite in one of the beds, and the shower looked dirty as well.

I was in town for only one night to volunteer at GKTW village nearby. The rate at this place was good so I figured I would give it a try for the first time. The property is conveniently located fairly close to Disney Springs, which is always nice. The lobby is bright, fun, and modern. They also had complimentary popcorn around 6. One negative is there is no restaurant on-site. The rooms were new, modern and clean. Parking was 26 dollars. The bed was comfy. The shower had hot water and good water pressure. There is a small pool behind the hotel but I did not use it on this trip.

We booked this hotel because it is a good neighbor hotel with Disney World and in close proximity to all four theme parks, plus Universal Studios and the airport. The web site says a complimentary shuttle service is provided to the parks and to make arrangements the night before, so that was a big selling point when booking this hotel. Unfortunately, the shuttle times are set and they're not ideal, picking you up well after the parks open and bringing you back well before they close. There is only one pickup time and I was under the impression they would run several times a day. So that was very disappointing and we ended up just using Uber the whole trip. The shuttle also does not go to Animal Kingdom at all. The rooms were fine for our stay. The bed was extremely comfortable and I slept great every night! The pillows are quite flat though, so you will have to sleep on both of them unless you want to feel like there's no pillow at all. Also, the way they are built, you can see right into others rooms. So make sure you pull the shade down. Our TV was a bit wacky as well. I had to unplug it every night because even though it was turned off, it still glowed with a blank screen. And sometimes the channels got stuck with audio from other channels or no picture but audio. Very strange! The staff was adequate- not super helpful or personable but someone seemed to be around most of the time if you needed them.

I really like this property. Despite some of the other reviews I see, I haven't had many issues. Some of the staff can be sort of slow or inattentive, but it's not that bad- and Brian has been there a long time and is a great front desk agent. I should note I have reached the highest status with Marriott Bonvoy Elite membership so I'm likely to experience less issues than others, but I still say this is a pretty decent hotel. I usually stay here when it is 100-150$ per night, so I would understand not getting better benefits if you're paying over 200$ per night. It's not a luxury property but it's a good clean place to stay if you just need a room for business travel or to go to theme parks all day.

Oscar lured my wife and walked her over to the competitor company next door Holiday Express where Armando was trying to lure her into a phony charge. Armando(Holiday Express) was communicating with Oscar(Aloft buena vista)using his personal cellphone instead of the company's phone advising each other on getting us to pay a charge when in the end they had no rooms available. The moment my wife asked Armando if they offered Gov't discount rates He got nervous and called Oscar at Aloft and informed him he was going to cancel our reservation in which we didn't have with H. Express anyways. Something fisshy going on between those two.

Close location with lots of food options, Shuttle service to Disney, our room was very clean and comfortable. I would definitely stay here again. The price was fair as well.

I absolutely hate doing horrible reviews however- On the night of Zach's accident I had to stay in a hotel because he was at the hospital; I stayed here for about 7 hours. I checked in at 2:30 am and with me being a JW Marriott Marriott employee they still charged me the $50 parking and didn't give me my discount. It was a nice hotel- the lobby was elegant for a fairly cheap resort. However the staff in the lobby desk were rude and did not speak any English- which is hard for me because I don't speak Spanish. I do not think I'll recommend this resort to anyone who's staying in lake Buena vista though.

No free breakfast :( Boo... Being an Marriott Elite might give you some credits you can use on breakfast, but the food items are pretty tiny. The room is clean but has a unique layout. Apparently some of the rooms here facing towards the SW can see the Disney Fireworks, and they tend to be snatched up pretty fast. The location is pretty convenient, but the room itself wasn't very comfortable. I felt the bedsheets were very rough and scratchy. Woke me up a few times. Also some road noise can be heard even though we were on the top floor. The internet is also kind iffy here. Very slow connection and the shower took forever to start dispensing hot water. On a side note, even though we didn't get a SW facing room, we did get a NE facing room and got to see the Artemis rocket take off from our hotel room :)

Excellent hotel! We booked a 6 night stay for a conference in Orlando and had to stay an extra night due to hurricane Nicole and we enjoyed all aspects, even had a chance to use the gym! The employees are spectacular at the front desk, management always cheery and happy to help. The rooms are aren't huge but the bed is extremely large & comfortable, A/C worked great and blinds keep it dark in the morning if you want to sleep in! We've stayed at 5 stars that have worse beds! The loft style with high ceilings make the rooms feel much larger than they actually are. Has a mini fridge also and a cute little couch. We were on the third floor and it was extremely quiet during our entire stay. Showers are good but shower head was tweaked and spraying water in weird directions and not the best water pressure. That was my one complaint for management. Gym is on the smaller side but it gets the job done! Another perk is location to the outlet mall across the way, great shopping! The Aloft concept is really great. We basically camped out in the lobby area and enjoyed one of the large enclosed booths to work and eat from during our last day since the hurricane kept us indoors. Pool is closed but we aren't really "pool" people so didn't mind. Would 100% stay here again in the future!

From the minute, I walked in I was greeted with the most amazing smile. His name was bryanz I had to grab it off his name tag because I haven't been welcomed like that in a hotel for such a long time. I normally stay at high end places but this was a quick short stay for a business trip. I I had to stay and not go anywhere else after being greeted by him. I booked it that second. Brian is truly an asset to the aloft they should be so grateful to have him in this hospitality group. He looks like he loves his job. And I love seeing that because everywhere I go lately everybody seems so miserable at all the places that they are at and they're also so incompetent but somebody like bryanz will make you stay like I did. Thank you Bryanz for being the person that you are!

Clean. Friendly and accommodating staff. Fairly close to shops and dining. Wish the pool was a bit more private and not right next to parking lot because you can smell car exhaust fumes and smoke. FYI-parking is $25 a night.

We had a really good time here. The location of this hotel is convenient whether you're visiting Universal Orlando or Walt Disney World. The lobby also has many amenities like bar area, breakfast spot, lounge seating and a pool table. We come to central FL a lot and will look for this hotel on our next visit.

If I could give a zero I would, the worst property I've ever stayed in Orlando, 3 nights, no maid service, no food available outside of small snacks to purchase. Room was dirty, floor was sticky where someone obviously spilled some type of beverage and they never properly cleaned it. Beware of this property, do yourself a favor and find another location.

I can't say enough about the Aloft Buena Viista. The staff in every department is incrediby friendly and helpful. The hotel is spotlessly clean. The lobby and rooms have a retro-kitchy feel. The pool table, bar, and comfy furniiture in the lobby make you want to stay right there. The pool area is beautiful. Our tasty breakfast was included in our room rate. It was made to order. It was served quickly and hot. I have just one complaint, we COULD NOT stay longer. We'll make sure we do next time. You'll be extremely happy here.

Slow check in, small room for the price. (It was NYE). Shower shelf was loose. Check your invoice carefully, was charged for two days of parking instead of one, then charged double because I scanned pass like they instructed me to. So four times $26. Took forever to sort it out. They should have comped my parking for the trouble. Cannot recommend.

I picked this hotel because it had a 4 star average review, somewhat close to Disney and was a little cheaper than most around. Pros The hotel is quiet The bed was super comfortable Shower is wonderful Shower/soap products were nice Fairly close to Disney provided a steamer in the room A little bar and a snack area to purchase snacks are I. The lobby Refrigerator in the room Lobby was nice and inviting Patio was nice and had plenty of seating A/c in the room worked well Cons They don't clean your room unless you request it Had to ask for more clean towels Room was fairly small without a closet Room was showing signs of wear and tear/ walls needed wiped down The bathroom has openings toward the ceiling and floor that open to the room. It's kind of awkward if you are staying with someone you aren't super close with The safe was broke in my room It was about a $20 Uber ride to Disney-it would have been cheaper to just stay in Disney springs area after all the Ubers I took Apparently there is a shuttle that will take you to Disney but no one mentioned that to me during check in or while staying there and then I saw a NEW sign posted in The elevator the day I left

This is an amazing mid priced hotel. As I always start with, the staff here are wonderful. They greet you nicely and take care of everything you need. They never say "no", they just figure it out. The bed is amazing and the room is very nice. PLUGS... PLUGS... AND USB ports everywhere!! While more of a personal vacation type hotel (no desk) they have ensured you can charge everything you need to. I highly recommend this hotel. Great job to the management and staff.

First time staying here and we will be back! Great hotel. As others have said I echo, it was clean, staff was very friendly and helpful and amenities great. Loved the interesting rooms with unique wallpaper!

This Aloft location was so good. We stayed for 2 nights and everything was smooth from start to finish. Upon arrival, we were greeted by Anthony who was very kind. Parking at this location is $12 per night and the lot does get pretty full. Our room was clean, spacious and modern. The only bad thing I can say was there is not an iron in the room. This hotel is also pet friendly so you can hear dogs barking if you're walking down the hallway but the good thing is you can barely hear them once your door is shut. The bar has a daily happy hour and there's a great snack section. I would return to this location.

The vibe upon entry is exactly what you should expect here. It has a trendy motif and it has music playing in the lobby that matches the vibe. It is not a place for more than a few days or family travel. I would consider it more like I am only using this place to sleep. Perfect for short term solo travel, which is what I was doing. Celebrating during the day and crashing at the end of the day. The rooms are modern and like a efficient loft. The bed was comfortable. The restroom and toilet area has barn doors and are not noticeable so it offers a little privacy. Unfortunately the wall is not a complete separation at the bottom from the room so steam and noise could be a problem from the bathroom. I saw a lot of housekeeping staff, but never had housekeeping come to my room as it is by request only. I had to pick up extra towels at the front desk and "hide" my used ones during my stay. There is a safe, refrigerator and a coffee maker in the room. A microwave was available downstairs in the lobby if you needed to heat up anything. Depending on your mood and plan it could be a great fit. The location is great and accessible.

If I could give 0 stars, I would. I arrived at this property after a long day at the theme parks and was greeted by the manager saying that they didn't have the room I paid for available so I would be stuck in a 2 queen bed room instead of a king bed room. I paid a lot more to stay in a king bed room and was given an inferior room. This room had multiple outlets and usb outlets and NONE of them worked. There was NO hot water, we had to shower with ice cold water. I have been back and forth with the manager of the Aloft via Marriott Bonvoy agents for months now and they refuse to give me a refund for them giving away my already booked and paid for room. I have never had this experience with Marriott before and I am a loyal Gold Elite Status member. I am outrageous and beyond disappointed with the treatment from this Aloft's manager as well as how poorly Marriott corporate has decided to handle this situation. BEWARE OF THIS PROPERTY, DO NOT STAY HERE.

The Aloft Orlando Lake Buena Vista is the hotel that this area desperately needed. This hotel is affordable, close to everything, clean, and most of all NEW! I decided to do a staycation since I had family visiting, and I'm so glad I chose this hotel. I can't wait to make this my new regular spot. First the location is unbeatable. You are right in the middle of everything. The hotel is 13 minutes from Universal Orlando Resort, 8 minutes to Walt Disney World, and 7 minutes to Sea World Orlando. In addition to this there are so many dining options within a 5 minute drive. Some of the places close by are Cheesecake Factory, Chipotle, and Panda Express. Lastly, the Outlet Mall and Target are also about 5 minutes away. When it comes to the hotel itself the price can not be beat. No this hotel does not have all the fancy amenities of a full service resort. However, it has everything you need for a Value hotel. The rooms are spacious and most importantly clean. With the hotel being so new everything was spotless. The area is also in a great part of town and you should feel safe staying here. There is no hot tub, but a pool is available and is open until 11PM. I'm glad the pool is open so late, makes for a perfect ending to a long day at the theme parks. Many hotels in the area close their pools early so this in itself is a great reason to stay here. Breakfast is served, for an additional fee. It is pet friendly, and the fee is $50 a day, with $150 max. Parking is $12 a day, and the fee is charged per room. So if you have multiple cars it's still only $12 a day. The front desk team was friendly when checking us in and the process was seamless. They let us check in early, which was appreciated. We were thankful they made this accommodation. The decor throughout the hotel is simple yet bright. It gives a positive energy and makes you feel good as you are walking around. The soap and shampoo in the bathroom smelt amazing and seemed to be great quality. The water pressure in the shower was 10 out of 10. My only small issue with the hotel room is that the bathroom has a sliding door. The bathroom does not lock which makes for a lack of privacy. There is also a small crack as the sliding door does not close all the way. Lastly the showers do not have a shelf, so you have to put soap/toiletries on the floor. These two concerns are literally so small, and the other amazing amenities for this property outshine these two concerns. I can't wait to stay here again next time I have friends or family visiting town.

The rooms are awesome! Very modern, hip, comfy beds, and cozy. The food offered at night....... I highly do not recommend. Soggy, raw fries, under cooked wings. Now let's talk about the bartender,....... Rude and does not know how to count to four and pour the outrageously priced drink you ordered. Stick with draft beers here to be safe, and do not eat unless breakfast! I will give props on the breakfast! We had a bagel and breakfast sandwich which were both yummy!

I just wanna say that I absolutely love this hotel. The rooms are modern and beautiful and such a good deal. You really get your moneys worth and kept on extending my stay. The staff here is amazing. The women who works the overnight shift (Mel) was one of the nicest front desk employees of any hotel I have ever stayed in. She made me feel so Welcomed and her energy will instantly put you in a good mood. Can't say enough good things about the hotel and about her. So close to everything and not overpriced. 100% recommend this place .

I have stayed at this property, 3 times, prior to my latest stay, this year. Obviously, I really like this hotel, until my recent stay when it became a series of unfortunate events, and yet, I still extended my stay because I am that brunt out. This was to be a peaceful reprieve from my day to day, caring for my disabled daughter. Completely physically disabled. I was fried and desperate. If you know, you know. So, I check into the hotel, fortunate to get an upgrade this go round being a gold elite member. Which sounds boujie, and honestly, it really is and I'm easily amused. The room was nice, smelled a little odd, but I dismissed it because it was a cool room. I went to get ice, the machine on the 5th floor was broken. I wasn't sure if they knew or not, so I went to the front desk and was told, there are ice machines on the other floors and I can get ice at the bar. Mind you, she didn't look up once or seem to give tiny rat's ass. Thought to myself, she probably has been told before ad nauseam, so I got ice from the bar and the rest of my stay, I went to other floors. Friday evening, I was watching TV and I look down to meet the gaze with a roach on the floor. Before I could take it out, it was gone. I gathered my things, looking for the ninja roach, but never saw it again. The next morning went to the front desk to request a new room, I didn't care what kind, just not that one as there is a roach in it. My room was changed, same floor, still no ice. However, there was not a hint of surprise nor was it recognized or even a simple, we're sorry. Which I found rather disappointing. Someone sees a roach, where a roach shouldn't be, on the 5th floor in hotel and not even a "my bad". Fine, I got a different room. Took a shower and went to blow dry my hair, you guessed it, no blow dryer. I called the front desk to request a blow dryer. I waited 30 minutes, gave up, and left, going about my day with crappy hair, because I had things to do. When I got back, I was greeted with a blow dryer on my door. Tuesday, my husband and I agreed to extend my stay until Saturday. I promptly went downstairs to make said request, all went smoothly and a new key issued. Relieved I went about my week. Thursday, I treated myself to an afternoon nap. Shortly after taking forty winks, my door is being knocked on by housekeeping. I was originally leaving that day, apparently they weren't informed. So I do. And faster than taking my bra off walking through the door at the end of the day, front desk is calling. Questions me about the extension. Um, I took care of this Tuesday. Had to get another set of keys. At this point I had a stack of them. Happily, the rest of my stay, two days, went on without a hitch. I don't know if I'll stay there again after all the shenanigans and that is upsetting, much like life. So a big thank you to Marriott for make my mental health break, spicy.

I stayed here over the summer because it was close to Sea World, new, and they accepted dogs- plus the price was right. Upsides- The decor is clean and modern, and they have an on-site bar and lounge area. The beds were very comfortable and the staff was friendly. It's also very close to Sea World and other attractions. Downsides- The walls are very thin and it sounded like our neighbors were having a party all night. The pool is small and no hot tub (not really a downside though). We prepaid for breakfast the 3 days we went and would not recommend them. Next time, I'll skip it.

Had an great stay minus a couple of hiccups. Absolutely beautiful hotel, generally very clean. The overnight staff person was fabulous, helpful, and accommodating. However, housekeeping knocked on my door a few times and then just came in, even though I had verified a late checkout by the front desk. In addition, as I was packing to go, a giant cockroach ran across the floor! This was a very clean and new hotel so this seemed odd. Lastly, there was no door on the bathroom which would have been a bit weird if I weren't flying solo.

This hotel was spectacular! Front desk staff was incredible! Hotel room was super clean and crisp! Bar stayed open til we decided to leave and our bartender justin was friendly, accommodating, and I will stay here every time i go to orlando. Love this hotel!!!!!!!

We're staying here while on Disney vacation trip, Clean and very Modern Room and Lobby, it has laundry room available for me to used very convenience, Breakfast serve every morning, and Plus complimentary fresh brewed Coffee before our trip to Disney, Very awesome crews taking care all of us while we're staying here, Thank you guys!!!! Very Recommended Hotel while Visiting Disney

Room service is terrible and very lazy. Out of our 1 week stay room service didn't even change our sheets a single time. You also have to pay $25 dollar a day just to park at the hotel which is absolutely outrageous. The rooms are pretty mediocre and the coffee and amenities are subpar. Will not be staying at another Aloft hotel after this experience.

I love the Aloft hotel concepts and have stayed In many in different cities. This time I was traveling with my dog and it's a GREAT place for dogs any size and it's just 50 bucks the pet fee. It has a even a place to walk the dogs. BUT there is a noise 24/7 like a machine I don't know what it was super loud we stayed in the second floor on the left side of the hotel .... This noise was insane. I was too tired to switch and too much of a hassle with my dog and baby etc this never happened in any other aloft and I don't know if you can hear in other rooms but the room we were at was terrible the sound. We had to use earplugs. It sounded like a plane turbine. That would turn on and off so.... Just make sure you get a different room from 234.

This was our first time staying at Aloft and we will definitely be back! The front desk employees were super friendly and the hotel was very clean.

The hotel is modern and my room was clean. However, when I booked the room, the website via Expedia said it was for 6 people. Two queen beds and an alternate bed, a sofa. I paid for the 579 sq. ft. room. When I walked in the room, there was no sofa and the room was small. It was the 304 sq. ft. room. I chose the larger room because I like space and will pay for it every time. When I called the front desk to tell them they gave me the wrong room, she told me that the entire building had no rooms with a sofa in it and that I need to contact Expedia. If this is the case, then this needs to be looked at as it's false advertising. While the room was nice, it was too small for me. There was no ironing board, no iron, no hand soap, only 3 bath towels for a group of 4 adults and no hair dryer. I also did not like that I had to pay for parking. This is a deal breaker for me.

So I booked this hotel for my birthday weekend, we get there and they tell us that they're fully booked for the night. I'm not sure how that can even happen if I had a reservation. So it seems to me they gave our room away and we had to drive all the way back home at 12:30 am, got home at 3 am They did tell me I would get a refund but honestly the front desk was not helpful and the manager told me he was getting of an 18 hour shift and that he was drunk?? Like ok then go home bro??? I've literally never left a review in my life but it was the weirdest most unprofessional thing I've ever experienced in my life. Do not stay here because they'll probably give your room away. I feel bad for anyone who has experienced this and has children with them. Fucking terrible.

How do you have no hand soap for three days? Took two days to get a response on the app to be told they were out of do not disturb signs and soap.

Four of us stayed 7/8-7/10 in a double queen room. There was only one elevator so there was usually a wait for that. Our room was small and set up for three so we had to request additional towels. After a long day enjoying the parks we returned to our room and discovered it infested with ants! IN our luggage, in the beds, all over the bathroom. The person at the front desk found our situation amusing and was quite rude about moving us to a new location. He wanted us to pack our bags, check out of the room and bring him all the keys before he'd give us another room. We asked that the manager contact us but we have heard nothing from the hotel or Marriott. I would not recommend this hotel. The day staff was nice but the way we were treated when we brought up a problem was unacceptable.

I came into Orland for a family event and stayed at the The Aloft. It is a sweet and funky little hotel near just about everything - the parks, shopping and food. The lobby has a chic, upbeat kind of vibe with bright colors, music and a low key bar. There is even a pool table, which everyone seemed to enjoy. It was the perfect place for my family to gather before and after our weekend events. The rooms were neat and clean and the bed was super comfy. It's a surprisingly large hotel with many rooms, and yet I never heard any noise - not from my neighbors or from the hall. I think the property may also be dog friendly as I saw a few pooches come and go during my stay - but I'm not certain as I never heard any barking. Mostly importantly I really want to commend the staff for their terrific energy and helpfulness! Everyone of them was upbeat and kind. I especially want to recognize Lucia R and Cesar for helping me whenever I needed anything including extra towels and assistance printing out my boarding pass for my return home. They were really nice, knowledgeable and super fast! I would definitely recommend The Aloft for anyone who is coming for a visit and doesn't want to spend the exorbitant prices on the in-park hotels.

I loved everything about this hotel. The staff was wonderful, the hotel was clean and quiet and parking was easy.

Great hotel! The front desk worker, Ellie, was amazing and helpful. We were able to get into our room early and it was overall a great experience!

I've stayed at aloft hotel before but not this one. In the other hotel they had stuff for dogs but when I asked the lady at the front desk said they didn't have anymore which sucked but not a big deal. What I didn't like is how house keeping cleaned our room. So i called front desk a young lady answered and said that she was going to sent house keeping to come clean the room so we left to have lunch elsewhere and when we got back to the room hours later the room was still dirty so I called the front desk and a young man picked up super nice Apologized and said he was going to send housekeeping. While leaving the room house keeping told me that no one told them anything the first time I called. And said they don't do housekeeping until guest checks out she said it in a very rude way and also told me she was going to be done in 10min. So I left, came back and noticed that housekeeping ladies had put my clothes on the floor which I didn't understand why. On a good note this hotel has alot of good places nearby to eat and shopping malls too. Erica is really nice so was the guy at front desk(can't remember his name sorry). Not Gaby i feel like she doesn't care about the job. She never knows anything most of the time she wasn't wearing a mask and was always playing pool with her friend not very professional. I also have pictures if needed. This hotel isn't bad in general especially that it's new it just needs a couple of fixing to do. Thank you.