Rameez Khan
Google
1/5 stars - A Nightmare Anniversary at Aloft Hotel
I'm writing this review with extreme disappointment and frustration. The Aloft hotel utterly ruined what was supposed to be a romantic anniversary night with my wife. We booked a dinner at the beach with a candlelight setup, but what we got was a catastrophe.
The appetizer was fine, but the main course was a disaster. The food was cold, dry, and the meat had a bad smell. My wife's prawns were served cold, and the fries were not only cold but also refried when we complained (yes, you read that right - refried!). We didn't want to ruin the night further, so we left without eating dinner.
The next day, we confronted the management, and their response was laughable. They offered a complimentary drink for 2 and a day at the pool as compensation. Are they kidding? My anniversary isn't cheap, and this offer was an insult.
To add to the misery, the location of the dinner was not disclosed, and the help line number was switched off, forcing my wife to walk a long way in heels. The whole experience was absolutely horrible, and the hotel's customer service was nonexistent.
I would strongly advise against staying at this hotel or dining at their restaurant. The staff's incompetence and lack of respect for customers are appalling. If you value your special occasions and want to be treated with dignity, avoid Aloft hotel at all costs.
Do not stay here. Do not eat here.