Aloft Philadelphia Downtown

Overall, loved the vibe of this hotel. Super cool lobby, as the hotel used to be a bank. Beautiful view out of our window. My kid loved the pool table in the lobby. And check out the fitness center in the old vault! We had two rooms and really did not have any concerns similar to the other recent reviews. The gentleman who checked us in (Darrien?) was so very helpful and spent time with us to give us recommendations and make us feel comfortable with the area. The elevators were fast! The location was really good and close to Reading Terminal Market which was on my list for lunch as soon as we arrived. We drove our car in, and were able to park it in a lot adjacent to the hotel for half the price of the hotel valet ($40). We also used their valet curb to unload our stuff and reload when we left. My one gripe is that my rate included breakfast but I didn't end up using the perk b/c they don't actually have a restaurant at the hotel. I could have ordered off the menu (via the front desk) which included Starbucks type items. We opted to go to a diner down the street instead. They do offer free coffee, but my point here is-- don't buy the rate that includes breakfast.

Our family of four really liked this hotel! Between the beautiful architecture, great location, comfortable rooms and welcoming staff, this was our favorite of three hotels during our trip (we went from NYC to DC, stopping in Philly for a night).||The lobby is beautiful with high ceilings, plenty of seating and a nice bar. There are also games and a pool table available. This was helpful to us as we had an evening train and needed a place to hang out between exploring the city and moving on to our next destination.||The room itself was huge and had a nice view of the city hall building. We liked the fact that the vanity was outside the bathroom so I could get ready while others in my party showered. Great water pressure in the shower and the staff brought extra towels up right away when we asked. There is body wash, shampoo and conditioner in the shower and a hair dryer on the vanity. The vanity itself had a long counter, providing plenty of room for my makeup. The only issue we had was the electrical outlet on the vanity wasn't working so I had to use a different outlet for the hair dryer and curling iron. ||The building used to be a bank so you will see little touches throughout the building, giving a nod to it history. It is in a central location - just a short walk from Reading Terminal Market, the convention center, city center and the Septa system (Philly's subway). ||We enjoyed friendly and helpful staff. From the front desk holding our bags while we explored to the bartender who offered advice on what to see and do, we felt very welcome.||This was the mid-point of our 10-day trip and we packed light. It was nice to have a washer and dryer on site (in the vault).

Location: Very conveniently located across from a self park garage with cheaper rates than the hotel (OK if you don't need in and out privileges). Area felt safe at night. Walking distance to most of Center City Philly attractions. |Elevators here are very fast and as a result we never had to wait long. |Rooms: Rooms here are not very big as other customers have stated, especially for Philadelphia standards (other hotels in Center City tend to have big rooms). It is likely due to space reasons that the bathrooms tend to have sliding doors instead of swinging doors, and they don't seal very well. This quirk didn't bother me much but it's worth noting. HVAC system is another quirk, it cools and warms the room very quickly, but has the tendency to keep turning on and off to regulate thermostat temperature, and we had no way of making it run continuously. As a result you'll hear the AC kicking on and off all night, for some people this could be annoying. Bed is quite comfy. Bathroom had excellent ventilation with no mirror fogging up from shower use. TV is great since in addition to regular cable TV, you also can log into Netflix, Youtube, etc. |This isn't my favorite hotel in Philadelphia mostly due to the quirks about the hotel room, but if the price is good I could stay here again.

Good location, good room, nice building! Some stains on the mattress. However, I've stayed at multiple hotels throughout my life and have never had staff knock on my hotel room door at 9:30 in the morning to see if I am still in my room so that they can start cleaning the room early, if I have checked out. When I opened the door the lady simply said "check out" I looked at her confused and said "check out? At 9am?" And all she simply said was "yes checkout". So I called the front desk to make sure I was not misinformed because I was under the impression check out was at 11am. I was asking a simple question and was given an attitude, the woman at the front desk informed me that apparently housekeeping just knocks on hotel room doors to see if the room is still occupied because if it is not, they will start cleaning early. Didn't give me time to respond to this before rushing me off the phone, as if this was common procedure for house keepers and general knowledge. Just feels disruptive to come knocking on doors when people could be sleeping, I was also told if I didn't want anyone to "bother" me that I should put the "come back" later sign on the door. I didn't realize I would need to use that sign so early in the morning to ensure I wouldn't be woken up by housekeeping 2 hours before my checkout time. Moral of this review, if you plan on sleeping in at Aloft and checking out at your actual check out time, put the "come back later" sign out so that they won't come knocking early in the morning. The room was a 4/5 and generally great but our mattress had a mysterious looking blood stain?

This hotel is very well placed for exploring the sights of Philadelphia. |The rooms are clean and well equipped. |There is always fresh coffee available in the reception in the morning and cold water during the day, which was much appreciated. |There is a nice bar area and outside terrace.

Had an awesome stay here! Check-in was amazing — both girls at the front desk absolutely rocked and made the whole process super easy and welcoming. The rooms were super clean and you can’t beat the location — everything we needed was right there. The bartender was a blast and made the night even better and an even better drink. Plus, when we needed a small fix in the room, maintenance was super fast and got it handled right away. Overall, 100/10 would definitely stay again! Forget the Ritz this hotel has the best service and amenities!!

Stayed for 4 nights. Room was very small, fan very loud like an airplane taking off. I was having a phone call could not hear anything because of how loud fan was. Also you will hear every time someone close their door on your floor specially at night, that woke me up multiple times.Housekeeping does an ok job if you do not let them know you want your room cleaned they will not clean it. After cleaning still hairs on bed and in bathroom they forget to empty trash forget to put new towels. My room had so much dust coming from the AC i think. Front desk not too friendly Jasmine checked me in was ok not friendly. It is close to the reading market etc but right outside the hotel seems to have a lot of homeless people. Hope that helps.

Good location, close to public transport links. Bed was comfy and shower was good. Windows could do with a clean as they were very dirty, but the room, although small, was very nice. We would be happy to stay here again.

Rude staff - could care less about customer service Bate and switch rooms - advertised rooms that were charged for and paid for not available I managed hotels my whole life- I know the games... Dirty rooms Overall a horrible experience for the high prices paid Move onto another property and skip the Aloft all together Sad

Marriot property with upbeat vibe and comfy beds. Daily housekeeping and interior walkways to Convention center. Short walk to Reading Market, across the street from Trader Joe's. Great location for conference attendees!

Our recent stay was a complete nightmare, that started with a bed bug crawling across my husband's arm in our original room. That alone is horrifying enough, but it got worse from there. Upon inspection, we found that the mattress was not only unprotected--no mattress pad or cover at all--but it was heavily stained and downright revolting. We were promptly moved to a different room, only to find that this one had a filthy, stained shower curtain and was a downgrade from the room we had originally booked and paid for. Next, we were moved again, this time to a third room where the air conditioning would not cool the room below 73 degrees, in June. After more back and forth, they finally moved us back to the second room--but only after replacing the disgusting shower curtain. So, that's three room changes in the span of a 4-night, $1100 stay. Unacceptable. As for the bed bug incident, we were told a report would be completed in five business days to "confirm what the bug was or was not." The incident occurred Wednesday, June 4th, today is now Thursday, June 12th--and I have still heard nothing from the hotel nor their customer service team. No call. No email. No follow-up. I was assured the manager would call me the following morning of the 5th, at 8 AM, when she came in and that never happened. I ended up calling her at 12:45 PM and was met with zero apology nor concern--just a robotic explanation that they "have a procedure" and would complete a report "within 5 business days." That has now changed to seven business days, according to a Marriott customer service supervisor I spoke with today. I have now been given conflicting timelines from 3 onsite hotel employees during our stay and 1 customer service manager. After multiple calls to the 1-800 Marriott line today, which included asking for my case to be escalated to a supervisor; I was shocked to be told there were no notes on the case of the hotel offering any compensation. The supervisor stated she did see all of the pictures I emailed of the bedbug on the bed, then in the cup as we saved it for their "report," dirty mattress, stained shower curtain, and room moves; but they can't offer compensation only the hotel can. Interesting. When I asked how she would feel spending $1100 to sleep with bed bugs, see stained mattresses and shower curtains, and be bounced from room to room, she had no answer. Just silence. Apparently, Marriott has no accountability for the properties under its name. Aloft is Marriott-branded, but none of the customer service representatives seemed empowered--or even willing--to do anything about a health and hygiene violation of this magnitude. To recap: Bed bug in the room, crawled on my husband's arm Stained, unprotected mattress Dirty shower curtain Three room changes in a four night stay Low functioning AC in one room No follow-up on incident report No accountability nor apology from management No compensation offered Marriott and Aloft should be ashamed to let a hotel like this continue to operate under their brand. It's not just an inconvenience--it's a public health hazard. If you care at all about cleanliness, comfort, or customer service, do yourself a favor and do not stay here.

This hotel was amazing! The room was very nice and they even had games in the lobby to play on their balcony with a view. Would absolutely return! Staff was sooo kind.

Lobby experience is great and beautiful ! In love with the high ceilings and beautiful windows . Room were great , my only issue where the lack of hospitality from the front desk and the lack of security or security checks needed for the area . I went to dinner and when I returned there were homeless people at the entrance door and I had to wait to get in. I ended reporting in to the front desk but I think front entrance , should be checked periodically proactively and not reactively. Especially concerning as a women traveling alone .

Good vibes great speaker system In Lobby with pool tables and all kids of games. Bar and easy access

Conveniently located near all the tourist attractions in Philly, the staff were friendly and helpful. They offer valet parking for $65. There are many restaurants nearby, and a Trader Joe's next door. I recommend this place if you're looking for a nice, comfortable place to stay in Philly.

YOU CAN CONTROL YOUR FAN IN YOUR ROOM! Was in town for a meeting and our boss selected this hotel, I have to say before my Dallas aloft experience I wasn't sure how to feel. I'm very glad we stayed here. The location is amazing. Close to pretty much everything and a stones throw from city hall. Walking distance to independence hall, liberty bell, etc. You won't go wrong with the location. Hotel is inside an old bank. You walk up the stairs to the second floor and greeted with this vast open room. Really shows you how old the building is. The floors, brass handrails. Just a ton of character. The gym is located in the Old vault room! Very interesting and really cool. The door is fused open not because I didn't try to move it or anything. *ahem* anyway. Lots of machines, but they do need maintenance. The one bike was frozen and unable to select a program. The rower was broken without a sign which could be kinda scary. So do some preventative for Pete's sake. This place has more than enough room to get in a good workout. Rather impressed with the amount of cables and weights here. See photos since no one else can take photos of the gym. Would I stay here again? Why yes I would.

A pretty great hotel. We were a party of 4 staying here for 2 nights in August 2023 and overall we had a good experience. The hotel lobby is really nice and the staff were friendly. The overall look and feel of the hotel skews towards a boutique hotel in the best way. The rooms were clean, but a little small, especially for 4 adults. But since we were in the downtown core, it makes sense. I did a little research online and the building used to be a Bank office building before this, so that explains why the hallways and room are a bit small. The location is great too, it's close to the convention centre, a few coffee shops and a Trader Joe's. You also get a great view of the Philadelphia City Hall Building. The parking valet is pretty good, they can take up to 20min to bring you your car from the lot down the street. Overall it was a great experience for our super short trip.

I stayed at this hotel for AAIC 2024. It was a great hotel. Honestly, close to the convention center and it was a great stay. The hotel has one major issue, the rooms are sort of small and the ground floor enterance is hard to enter unless you have a key. The valet is there but they never seem to be paying attention. I am otherwise fairly happy with the stay. The location is great, it is connected to a starbucks, and the staff was very friendly. The social spaces were excellent and I would gladly stay here again. https://youtu.be/xV4VSBul_qE

Solid hotel with the friendliest staff. I booked a room here about five weeks in advance for a trip I was making to Philly for a music festival (Hijinx). This Aloft happens to be attached to the convention center, which is where the event was happening. This made things super convenient. Not to mention it's located in the heart of downtown, steps away from city hall and a block from The Reading Terminal (an awesome market, you gotta visit!). The hotel itself has no parking lot but they do offer valet. $60 a day though. You can find parking in a garage close by for closer to $40. You can leave and come back as often as you'd like though. The check-in desk is just up the stairs in their lobby, which happens to have a pool table, a big lounge area, bar, and even a patio. Everything was modernized and there was dope art on the walls. Our room was a comfortable size, had all the typical amenities and also a fridge (not so common anymore). Our view faced Broad St. and it was cool to see Love Park from the window. We opted not to get our room cleaned during our three night stay, but the staff was great about refreshing our towels and toiletries when needed. They also have soap and shampoo, etc. from Dry Bar. The only complaint I had was temporary. There were only two working elevators for roughly 15 floors. For such a huge event happening next door, this made getting up and down during "rush hour" times a major pain. During our check out time, we waited about 15 minutes just to get to the first floor (too much luggage to take the stairs from the 12th floor). Overall, I would stay here again. The location was ideal, the hotel itself was a vibe, and the staff were great from start to finish. Give those folks a raise!

Very underwhelmed. The photos make it look modern and nice but it still feels like an old crusty hotel. Also the beds do not have fitted sheets on them. Instead they are wrapped in a flat sheet. The flat sheet on my bed had brown stains on it and the mattress looked filthy. This is so ghetto and i have no idea why some hotels do this. I called the front desk and their housekeeping said they do not have fitted sheets. Also there were hairs on my bed when i checked in. And the windows won't open so there was a musty odor. Won't be staying here again

This is a solid choice for a hotel when you need to be in the heart of the city. You're a short walk away from the convention center, Reading Terminal, Chinatown, LOVE park, a huge Trader Joe's, and of course city hall. I stayed here for a staycation and found it very comfortable. The lobby itself is vibrant and stunning, with a nice bar, seating areas, and small "store" area where you can buy water and snacks. The room itself is comfortable, although not luxurious by any stretch. A mini fridge is a must for me but no microwave means you have to take a trip down to the mini store to warm anything you have. The bathrooms feature Drybar products. The shower pressure was good and the water was almost scalding hot in my room. You will definitely hear the nearby room doors opening and closing throughout your stay but hopefully the bed will be so comfy you'll be sound asleep and won't hear it.

First impression: great location! Right next to the convention center, Reading Terminal Market and all of the important historical attractions. It's in an older building (of course) with huge windows - very cool lobby vibe. The bar area seemed to open shortly after we arrived. When we arrived at 3:30 for check in, we were informed that our rooms weren't ready because housekeeping was behind. We weren't offered anything other than an apology and to store our luggage if we wanted to leave. Our room didn't become available until after 4pm. First time in my life this has happened to me. It was fine, we played a quick game of pool until our room became available. The room itself is a little bigger than a NYC hotel room. It has everything you need like a bed, mini fridge, ice bucket (but no ice machines), desk, TV, etc. The room seemed fairly clean and the bathrooms seemed clean as well as updated. Everything is pretty dark though so it's hard to tell. The individual who checked us in was very pleasant and helpful with recommendations - wish I got her name. I'd stay here again due to location and affordability

My husbae and I stayed at this hotel in mid September and had a great stay. No issues and everyone we encountered was friendly and attentive. Especially the valet guy when we arrived on September 17th early afternoon. We had, well I had given the bartender the side eye on one evening because he seemed a bit uptight, but later in the evening and the next day he opened up a bit. This could be a Philly thing, but I'm used to bartenders being super friendly and talkative. Nevertheless, we asked for recommendations for restaurants and places to hang out, both the bartender and front desk clerks had several spots in mind. The rooms are small as usual for this brand, but IMO they serve the purpose: comfy bed, bathroom, somewhere to sit other than the bed and a view. And this hotel fit the bill. The fitness area was cool. Well maintained inside and outside the hotel. And the lobby was lively throughout our weekend stay. Parking at the hotel garage will cost you, but it's expected up north. The location of the hotel is awesome and we could walk to all our destinations. We would definitely stay here again. Have fun and enjoy life :)

I loved this hotel. The location was perfect and the whole building was super charming. The rooms are definitely small but well-appointed. The Aloft imprint uses a lot of the same decor in their various properties but somehow it always works. The front desk was always friendly and we had a really nice time at the bar. It seemed like locals were there just to hang out which is a good sign. But honestly you cannot beat the location - it is exactly where you want to stay.

I had the worst time at this hotel. It's a beautiful and architecturally stunning building. However, my bed had a large dried urine ring. Housekeeping did come change the bedding and it was better. I booked this hotel on Priceline and it listed it as having a pool and a restaurant. It doesn't not. It has a pool table. It has a coffee station. So not it.

Nice hotel. Hallways were small and dark but otherwise no complaints. Rooms were on the smaller size but they're clean. Loved the dry bar toiletries provided. Maybe the best I've used in a hotel. Super small towels. Lobby is really beautiful too.

Stayed here for four nights and very satisfied with our stay. Location is great- literally working the convention center, across a Trader Joe's, 3 minute walk to Reading market, about 19 minute walk from Chinatown. Also plenty of public transport stations nearby. Staff was helpful. Also, they have a bar with a patio, pool table. Overall for the price we paid, we'd definitely stay here again if we're in Philly

First time in Philly. We stayed 9/25 and 9/26. I love that the owner/manager actually reads these reviews, so wanted to describe our experience. It would be easier if I could rate different aspects because the valet and desk staff were great. The only glitch with staff was we asked for extra pillows (the guy didn't seem to speak much English), they came back with a towel. So we tried again with a different staff person we saw in the elevator, she said she would take care of it. When we returned to our room we had two pillowcases rather that two extra pillows. Had to call the front desk and third time is a charm, we got our two pillows. Not that big of a deal though. For location it is an A+, centrally located and only a couple blocks from many attractions. For the rooms, not so great. They are soooooo small and the bathroom literally faces the bed, weird. It was maybe 18" from the edge of the bed to the bathroom door. At least face it toward the door of the room instead of the bed. Who wants that view? Speaking of views, the city view was great though. And back to the bathroom thing -- the toilet paper is like the cheapest made. If you like wiping with your fingers cuz it disintegrates, then this is your place. Or alternatively you can use half a roll each time, that might work. And the toilets are super noisy like the toilets on a jetliner. I could hear everyone's flushes around us.

Got to the hotel at 2:30 pm, they said our room is not ready yet. Understandable, since check in is at 3 pm. At 3 pm, the room is still not ready. So we gave them another 15 mins and it's still not ready. Guess what, it was ready at 4 pm, AN HOUR later. I have never experienced this long wait at a hotel. Once we arrived at our room, there were only 2 towels when the reservation was booked for 4 people. Called and surprisingly they deliver another 2 towels in 15 mins. 30 mins later we found out that the shower gels ran out, had to call them again to refill. Overall, I wouldn't stay at this hotel ever again, customer service is non existent here. They didn't even apologize for having us to wait an hour for the room.

Alright another hotel review: Location 5/5: Center City, by lots of transit options, lots of restaurants nearby Cleanliness 3.7/5: housekeeping is available by request and they do almost daily room refreshes (towels and give water). Still something just felt a little off Bathroom 3.7/5: some days the hot water only got lukewarm and the bathroom shower door slammed shut on my fingers Room 3.7/5: you can hear hallway noises and these hotel doors also slam shut so you'll hear it. Size is decent (on the smaller side, but still enough room). I like how the desk faces the window. I don't love how rooms come with a mini fridge, but the microwave is downstairs. I'd rather both both or neither honestly Amenities 3.7/5: nice lobby area, interesting gym (a lot of people love it, but I find it a little suffocating), one laundry machine, and a bar. Free Wi-Fi is usually reliable I should probably round up to a 4, but it just didn't reach that level for me. I'd stay here again, but it isn't my first choice.

We are typically Hilton people but this hotel was attached to a venue we were attending. The hotel lobby is very nice and we spent a lot of time in the lobby and patio areas. The mini fridges freezer was over iced and unusable. There is no microwave in the room so we took items down to heat up and a staff member got upset that I placed packaging items on the counter saying "now I have to sanitize this whole area again" and told me to move my things to the other side of the room. The rooms are VERY small and the way they are set up offer no privacy. You can hear everything in the hallway - loved the slamming doors all night. We could hear our neighbors every time they opened/closer their shades. The worst part, the air conditioner sounded like there was a jet engine in the room. We ended up sleeping with the air off because it was soooo loud even with ear plug in. We could even hear our neighbors air going on and off all night. The pillows were horrible. All in all, we got the worst sleep we have ever gotten in a hotel since a Days Inn back in the 90's. We definitely would not stay here again.

Housed in an old bank, this a fun, hip midlevel Marriott chain. Had a couple snafus with my toilet not flushing and housekeeping arriving late, but we are in a pandemic, and the hotel staff addressed each concern quickly and with a smile. They are courteous, with fast solutions. Nice clean rooms with decent views. And the BEST blackout shades ever--I didn't even need my sleep mask. Bed a little firm for my taste, but not terribly so. Clean, crisp linens. Nice pantry with lots of water, sports drinks, and booze, as well as snacks. Nice bar and outdoor patio area with good bartenders--for two nights, I had a bartender just make me her random choice of drinks, and they are tasty and affordable. Kitchen still not up and running, but again, pandemic. This hotel couldn't be better situated for touring the main sites of Philadelphia. Right next to PAFA, the Masonic lodge, and Reading Terminal Market, it's no more than 2-3 tenths of a mile from most things, and less than a mile to constitution square/liberty bell. About a mile to things like National Justice Museum, Mutter, etc. I very rarely had to take a Lyft anywhere. I will definitely stay here again when returning to Philly.

Pro: Great hotel in a great location! Aloft Downtown is centrally located in the city and mere minutes away from much of what Philly has to offer. On foot, you're near the Convention Center, Chinatown, and a variety of dining options. Anything further than a 10 minute walk is a short Uber away! Add to the equation a quaint and stylish lobby, complete with a bar, pool table, oversized Jenga, and plenty of congregating space. It's a great place to "pre-game" an eventful night...or "post-game" it after it's done! Con: The hallways on each floor are very dark. Very stylish, but slightly gloomy. Bottom Line: Enjoy your stay and your epic night!

Okay, I know there are some luxury 5-star hotels around, and Aloft is not one of them, but this stay couldn't have been easier or more convenient, hence the 5 stars. Rather than use valet, we parked at the Trader Joe's literally right across the side street. It was $30 a night, and more convenient than having to wait on valet each time we wanted the car. The location was great! Easy walk to Love Park, Reading Terminal and several other attractions. Staff was super friendly and helpful, and we found our room to be clean and cozy, with a comfy bed. There was a heat wave while we were staying so we were happy to find good AC!

This is a terrible hotel. Kyona is the worst manager I have ever encountered. When I arrived, I presented my ID which clearly had my name. There was some confusion because I had booked two nights, but the clerk only saw one. I thought "mistakes happen". So I finally got my room key. I went to my room and turned on the light. I saw a pair if jeans hanging over the chair and I though "someone forgot their jeans" until a man woke up from the bed and said "can I help you?" I was in Steven's room, not David's! I immediately went down to the front desk and complained. The clerk called the manager "Kyona" who immediately had an attitude. She said "sir, we have 4 people with the last name Miller staying in the hotel tonight". I will paraphrase her snotty attitude "we make mistakes, so deal with it!" Is all that is required to stay in a room at this property to have a last hame? Do they book all people named "Smith" or "Jones" in the same room? If it was a woman staying in the room, I can only imagine the terror of someone barging into her room because management doesn't care enough to assign the correct room or room key. Marriott, you need to train this property's staff. It is terrible. Keyona needs to be fired tomorrow!

I recently stayed at the Aloft for a work conference. It was in close proximity to the conference host hotel as well as the convention center where many sessions took place. It was in walking distance to several tourist attractions like Love Park and Reading Terminal Market. The rooms were a little small, but comfy. The real star was the front desk clerk Kiyona... She became my homegirl and unofficial tour guide day one. She was very helpful and knowledgeable when deciding where to eat all the way to drive and park vs uber to the Phillies game. She even checked in about my adventures the next day. She gave great customer service... I was a little sad she wasn't there my last day, I wanted to leave her a tip. Whelp, I guess this review will have to do :-)

I would have loved to stay here ... but despite having made a reservation through Travelocity more than six months in advance of my trip, which was to take place on a busy convention weekend, I was notified just three weeks before my scheduled check-in date that the hotel was overbooked and would not honor my reservation. I tried calling the hotel half a dozen times over five days to work something out, spoke to managers three times (three different ones) but never got a call back offering any sort of resolution, positive or negative. Perhaps I was naïve to think that a third-party reservation actually reserved anything, but the lack of follow-through on the hotel's part--and Marriott corporate's utter lack of interest in resolving the issue--has me feeling bitter, to put it politely.

My experience here was wonderful. Will definitely stay again. The security deposit was steep ($175) but worth it for the convenience, spacious room (upgrade) and outstanding housekeeping service. IG: @madame.Apache

The decor and concept is fun and unique. AMAZING LOCATION for tourist destinations and conventions. As far as a Marriott property goes the expectations were high but the delivery was low. We stayed 5 nights and during that stay our room was half cleaned. After the second day our room stunk terribly of dead fish, the water temperature was never below warm and we could not get cold water from the tap, the shower has mold in the corners and a slimy residue on the floor making it very slippery. We were not restocked of toilet paper or towels/bath mats or trash bags in the trash. The carpet in our room appears to have not been vacuumed prior to our arrival or the entire stay. The CLEANLINESS of the hotel overall is BELOW STANDARD. The staff we interacted with were lovely though.

This is probably the hippest, coolest hotel I've ever stayed at! The lobby is stunning, and the hotel room is small but super modern and chic. Parking was easy, checkin/checkout was a breeze, and everyone there was really friendly and helpful. I'll definitely stay here again next time I'm in Philly!

I'm giving 4 stars just because I haven't stayed at the hotel but I can only write about the lounge bar area for all patrons. Overall, I've enjoyed each experience I've had at the aloft bar and lounge area. Each time I've gone it has never felt crowded and can absolutely have private events in each section of the lounge or outside areas. Upon entering by climbing up the wide stairs, you enter into an open brightly colored relaxed environment. To the right you have a free pool table and an extra large Jenga game with very comfortable and designer chairs and tables. To the left the beautiful bar and more chairs. If you continue left there is a private outside/rooftop bar area with an abundance of chairs and sections. The drinks are on the pricey side with not that great happy hour specials. But the atmosphere makes up for the prices.

The staff was very friendly and accommodating. We had no issues leaving our bags with the staff when we got to the hotel early before check in. The room was very clean and comfortable, I would definitely stay here again!

One of the worst customer service I've experienced. Even though check in was at 3, it wasn't ready and made us wait in the lobby for 30mins. The valet staff threw our stuff onto the cart, which made one of the water bottles to explode and spill unto our stuff. The manager wasn't on site until 8pm.

This is a small, eclectic outdoor sitting area next to the bar. It is definitely not a rooftop bar.

This hotel is one of the best SPG properties I've stayed at in my almost 20 years as a Starwood preferred guest. It was also my first time staying at an Aloft which seemed like a mix of a W and a Four Points. Building was gorgeous, an old converted bank building and the juxtaposition of that and the sleek modern decor was awesome. This property is only about a year old. Location was excellent -- walking distance of city hall, love park, convention center, Redding terminal market and one liberty. Oh and the staff! John warmly welcomed us and circled all the top sites for us to check out and a path to each. He was awesome and also hooked us up with an amazing room on the top (19th floor) with a killer view of City Hall and Ben Franklin because we were kicking off our honeymoon trip. Jack was also great and so informative. But we have to admit that Warren, the property's chief engineer was the most memorable. We had the great fortune of bumping into him while in the elevator and asked about the "vault" bottom underground floor. Not only did Warren tell us we were welcome to visit it and check out the vault (which is located in the gym) but he escorted us to both vaults, including the large one in the executive offices and told us all about them including that the large one is made out of 30,000 tons of steel! This hotel is a great value. Highly recommend and we'll be staying here again.

I was excited to stay here as I've always had pleasant experiences at Aloft hotels. To begin with, it took the front desk staff (really only one woman) a good 8 minutes of wrapping up a phone call before helping me. She told me the room I originally booked (king bed) was not available, but she could move me to an upgraded room (a queen bed with a view)... weird first impression but okay. After a long evening of meetings, and I'm getting into bed, I find that my sheets are dirty. It honestly looks like either a dead bug or crusty boogers in the sheets. I called front desk and they tell me that no one is available to change my bed sheets, so they send security to my room with a room key to a new room... it's 11pm and I'm in my pajamas, and I'm not interested in moving rooms. Instead, I ask for new sheets, per my phone call. Security finally drops off the new sheets and here we are. This whole experience has not been great.

I stayed here for a week during a conference and enjoyed the hotel. I didn't spend a ton of time here, but found the Aloft to be modern and recently renovated. The room was spacious by east coast standards, and there were LOADS of power outlets. Yess, charge all the devices. The front desk staff were friendly, although they needed far more people staffing it on our departure day (a Friday). The one strange thing about the room is that it didn't have drawers for clothes. Like umm, what? I saw a similar thing at a hotel in Taiwan last month, so maybe this is becoming a trend. Either way, I don't like it. I ended up putting my folded clothes in the closet. Cool place, nice vibe. Didn't have an opportunity to use the hotel bar but it looked nice as well.

This place is modern and clean and in a great location (right by the convention center). I really appreciate that they went the extra mile to find my cell phone charger after I had checked out hours prior. The rooms are perfect for me on solo travel. Not too big, just clean and efficient. Be mindful that the walls are thin and you can hear a lot. I had room 1001, which is right by the elevator and i could hear conversations and people getting on and off the elevator. If you get a room, make sure it doesn't end in 01 or 02. The lobby is a vibe with board games, TVs, and a pool table. I really enjoyed the fish tacos.

This Hotel is the Worse, I didn't have hot water in my room, the staff was rude and didn't do anything about it, I asked for a manager I couldn't get one, the person who I was talking too said he was Supervisor, the only thing he was concerned abt was how I was speaking to him, if I been calling you since 830 in the morning and you still haven't done anything abt it, how do you expect someone to talk to you, especially when there about to check out and need to take a shower. They never fixed anything, I wasn't able to take a shower, and there trying to refund me half my money and not the whole thing, this is the worse experience I ever had in any hotel I ever stayed in. You need to have your staff take a customer service training, most of them are rude and unprofessional!!!!

So, we came to the hotel at 2:30pm on 8/5/23 and per hotel check in is at 3:00pm. We thought they were able to accomodate us for being 30 minutes early but nope. The front desk said room will be ready around 3:00pm. And 3:00pm room is still not ready, they said it will be ready in 10/15 mins. We went to the front desk again at 3:15pm, the lady in white long sleeve shirt said, "Did I call you?" I said no but I would like to check on the status of my room. I thought that was a bit rude, no hospitality whatsoever. We have been so patience but waiting for more than an hour to check in is unacceptable especially for a 3 star hotel. On top of making us waiting, our wives are pregnant. They did not even apologize for us waiting for more than an hour. I would not recommend anyone to stay at this hotel. The front desk workers seems they don't have any idea how to work in the hospitality industry. They make you feel horrible wanting to check in your room. Again, I repeat, please do not stay at this hotel.

I stayed here (and paid slightly more than neighboring hotels) because I'm gold elite and thought that would provide better service. I was wrong. They put me in a room, I got to the room and it was filthy, hadn't been cleaned, so I walked down, let them know, they got me a clean room, right next door to it problem solved? Wrong. I only had a few hours to sleep and what do they do? They put me in a room right underneath construction. I have a 12pm train so I planned on sleeping until 10:45 and then heading out. The construction starts above my room at 9am sharp. It's incredibly loud and the entire room is vibrating. When I called down the answer was "what, no one told you when you checked in?" Definitely no one told me. And what's worse is they had 2 chances because I had to change rooms. I am 100% never staying here again. While it may be a fluke occurrence it completely ruined my day, cost me almost 2 hours of important sleep, and now when I get back I'll have to work sleep deprived. Apparently at check in they are suppose to give a form that says there will be construction and offer another room or at the very least give notice so you can make an informed decision. They never gave me this form nor did they give me the option even though they had 2 chances to do so. It's just incredibly messed up. They didn't comp my room. They gave me a 60 dollar discount. But even comped it wouldn't make up for how miserable the rest of my day is going to be because of this sleep I can't get back. Nor will it make up for the fact I now have to sit at the train station for 3 hours waiting for my train rather than in a comfortable and relaxing room.

The building itself is gorgeous and the lobby is a lovely mix of historic, modern, and instagram-able cool. But what really sets the Aloft apart is two things: location and service. As to location, that's obvious: we had an event at the convention center for which we exited the lobby, turned right, walked 50 feet and arrived. Less obvious is the Trader Joe's directly around the corner which paired perfectly with the mini fridge in the room. The room was as expected, save the very high ceilings giving the room more of a loft vibe than standard hotel room. The staff is suffering with overwork with covid: the front desk takes care of most of your needs including more towels, coffee for the in-room machines, etc. They do so with grace and patience. Checkin was fast & efficient, and when we asked for an especially quiet room, care was taken to ensure we had one (and it was nearly silent except for the evening parade of 4-wheelers and motorbikes popping wheelies on the way to City Hall). The Liberty Bell is about a 1 mile easy, flat walk away or a 5-minute uber. The historic Masonic Temple is just up the street and ditto City Hall and the Philadelphia Academy of Fine Arts Definitely recommend. Will stay here again if we need to be near the convention center in Philly.

The room was fine, though more cramped than it looks in pics. Thanks to COVID, there were limited services (ie no room service, no food on site), but I can't fault Aloft for that. The location is great; it's across from Trader Joe's, next to the Convention Center, and walking distance to a ton of restaurants, parks, and other cool spots. However, when I tried to leave the hotel for dinner, I pressed the wrong button in the elevator, and found myself in the closed lobby. I walked around, looking for an exit- and some bro with great hair and a chip on his shoulders charged out, practically yelling at me about wandering around. I laughed, told him I was simply trying to leave, and clearly got off at the wrong place. I asked him to show me out, but he kept snapping, "you are not supposed to be here! The only place you're allowed is your room, got it?" Uh...yeah, tough guy, I got it. He kept badgering me after we were already in the elevator! Dude, I just want to get out of the hotel, I'm not trying to case your crappy hotel for ways to rip off the linen! I've been a fan of Aloft for a few years now, and have stayed in several across the country. They're usually nice rooms, and their people tend to be super friendly and down to earth. Suffice it to say, the next time I'm in Philly, I'll be looking for a better place to stay.

Monique is dope she made the rooms are exceptional as well. Love the friendly staff and location is near a Trader Joe's

First of all, right now the exterior looks nothing like the photos. It's a run-down looking sliding door in a center city area by the convention center. Unlike most of the big hotels in the neighborhood, everything in the hotel is still closed - I mean everything - you can't even walk through the lobby. I get COVID, etc., but thought I could at least walk to the elevators through the lobby not go in through a dingy basement. No housekeeping services. No extra blanket, no coffee supplies, no pen with the pad of paper. No valet parking, and parking garages in the area are $40-45/night. The room is also small, very basic and not worth $200/night. It's like a mid-level Marriott. If you are planning on coming this summer, don't.

Defintely one of the better Aloft hotels out there. Modern design, decently large rooms, everything looks new. Location very handy for downtown meetings. Occasionally there can be protests given its central location fyi.

I called twice ahead of time to make sure the room was taken care of payment wise. So my friend wouldnt have any issues when checking in, cause she was gonna get there before me. Well the very issue I was being proactive about and try to avoid happened. One employee said one thing while another employee said something else and blamed it on the fact they are new and that they cannot speak other employees. So if you guys wanna stay at a place where they mess up and don't take responsibility/pass the buck. Great place for grade A incompetence I would have given this place 5 stars but the employees ruined that .