Aloft Phoenix-Airport

You would think that a hotel so close to the airport would try to better soundproof its windows. Felt like we were sleeping on a runway. Tried to get the AC fan to stay on to try to drown some of the noise out, but it would only come on for a few minutes at a time. The area around the hotel is kind of sketchy after dark.

I'll start by saying the hotel staff is friendly and hard working. The neighborhood is not great - many homeless in the area and my group encountered some in the hotel. Given the neighborhood, it's concerning a room key is not required to access the guest floors. |There is a free shuttle available for airport transfers. I landed at 11AM grabbed by luggage and called ALoft and the shuttle arrived appox 10 min. later. When I was there shuttle service began at 6AM. My flight leaving Phoenix was 6AM so I scheduled an Uber with no problems. I would not recommend walking to the Sky Train early morning or night due to the neighborhood. |There is a small bar in the lobby. We ate dinner (small menu) there one night which was ok. I got a salad, chicken tenders, and fries. It was basic- served on paper plates and plastic utensils. There is a market area where you can purchase drinks, sandwiches, salads, snacks, etc. They offered free coffee, tea, and flavored water which was nice in the mornings. |The room was nice. There is a small work area consisting of a desk, lamp, outlets, and chair. My view was the pool as I looked out from the desk area. There was a small frig in the bathroom under the sink, a small coffee maker also located in the bathroom area, and a microwave in the bedroom area by the window. I used all the amenities and they worked well. The shower is big but mine lacked a shelf or area to sit shampoo, razor, etc. on. I sat it on the shower floor but it would've been nice to have a shelf. The a/c in the room worked great and it was 106F when I stayed in Phoenix. |I saw the gym but was not able to use it because it was busy the morning I tried to go. It's small but it will get the job done. I was a treadmill, bike, free weights, etc. The pool area is a great area to relax at night. You can access it from the lobby and bar area. When I was there people were sitting outside around the pool having a drink and talking. The pool area has a nice seating arrangement.

Honestly great place to stay! My room was super nice and offered a view of the 24/7 sky train that operates for the airport so that was a nice thing to watch at night. For the price, I was shocked at how nice the bathrooms were I feel like they could easily charge in the $200s for the rooms. Anyway, the amenities are great and they serve food in the hotel. Bar and pool on site. Right next door to a dispensary. Sky train for airport access. I mean you really can’t ask for much more. Thank you for a great stay!

I really enjoyed my stay. Room was clean. Service was prompt. The entire hotel was clean and had a colorful fun vibe to it. If you're sensitive to noise you may want to bring plugs or have some soft sound playing in your room, (you can hear loud other guests in the hallway and the tram going by), but otherwise had a lovely time.

Beware this property charges you an additional fee to park a car on top of your room rate. On top of that, we were rudely woken up at 5AM with a text saying our parking was expiring. So we arrive and pay for parking at almost 7 PM and 10 hours later they want more money and text you at 5 AM. Please look around as there is plenty of other properties as good and better that don’t charge for parking. What’s next $5 for a room key!

I'm a Titanium Elite with Marriott. Arrived early and was able to get a room. Since it was $15 to park my rental car I took the car back to the rental lot. The front desk person who checked me in said to just call and the shuttle would pick us up. When I got to the rental lot, there was a shift change and Keith to me that he wouldn't send a shuttle pick up and I had to take the tram to a airport terminal pickup. No apologies for not being able to accommodate the earlier instructions. Unfortunately, this is the type of customer service we experience today.

This Aloft property does not meet Marriott standards. It more resembled an old high-rise motel with modern carpet and Aloft logos slapped on each floor. Windows are so poor that four floors up, it feels like the sirens and airplanes are in the room with you. There are dummy AC controls on the wall that aren't actually connected to any heating or cooling. If you want to drown out the motorcycles and planes, you're forced to blast cold or hot air from the motel-style HVAC units installed by the window. We reserved a room for three people, and paid extra for two queen beds. We arrived and were told they gave away our room, and the only room left was a single bed. No accommodations were offered, but they made many excuses about rewards members requesting two beds (i.e. lowly non-elite customers can expect to have their rooms given away). We were told no roll-away beds or sofas were available, so we were provided with an extra blanket so one of us could sleep on the floor. Will not return.

Pillows are great! Overall great place for the lower price. However, they advertise free breakfast, this was the reason we chose this hotel vs another one as we were in town short time with no car. Came down and was informed no breakfast due to staffing. So we had to not only make new plans, pay for urber for breakfast and was disappointed. |They did nothing to accommodate the inconvenience other thank a nasty look after I voiced my disappointment in their advertised feature they weren’t offering. |Will not stay again

Flying in or out of Phoenix, simply visiting the Phoenix metropolitan area, this place will definitely accommodate your visit in a retro yet modern contemporary style. The rooms are spacious, especially the double queen rooms. The king rooms are also perfect mix since we usually get 2 rooms, 1 for our kids and 1 for the wife and I. This location does not have a Jacuzzi, however, the pool is nice and the gym is ideal. (It has my favorite mix system setup. The lobby is cozy and the views of the mountains and high-rise surrounding building give it life. Parking is about standard for a hotel this size. Alicia at the front desk was extremely helpful, friendly, and accommodating of our family. Kudos to her!!! Oh, I think having the ice pre-bagged for your guest is amazing. Hunting down ice machines that are sometimes like finding Waldo can be annoying at times so that solved that problem. Update. 10/20/23 Still worth my 5 Stars Update 2024 Peaceful trip, will return 1 day. Vacation w/ Family Rooms: 5 Service: 5 Location: 5 Hotel highlights Great view, Kid-friendly, Great value

Booked this hotel for its location and bar. It's within a short walk of the 44th st sky train terminal station. Unfortunately the bar was not open since a staff member had called out. The front desk staff member suggested I search for another hotel close-by. I fount the Marriott up the road at a great price. They even offered to take me there on their airport shuttle. That is great service!

If I could give this place 0 stars, I would. 2 nights in a row 3/5/25 and 3/6/25 the bartender was very disrespectful and openly did mundane tasks with 2 guests at the bar while talking to them about making me wait while wiping down seats that nobody was sitting at, and when I told her I wasn't going to sit, said "I'm not cleaning it for you." shes a very unpleasant person.

Recently, I stayed 2 nights and was overall happy with the customer service experience, accommodations, and amenities. I would stay here again Highlights: The bed and bedding are top shelf - Marriott brand. Free airport shuttle - upon request. Call from airport for pickup. Free shuttle 3 miles distance from hotel - during non-airport run times. WXYZ lounge - open for happy hour from 5 pm Outdoor pool / fitness center on first floor Coffee and snacks available 24/7 Security on property What can be improved: Pool furniture could use an update - pretty worn. Carpet tiles in some areas should be replaced where spills are visible. Earlier hours for bar area in order to get a lite lunch. Maintenance around pool area - was pretty unattended during my stay.

Jimmy took care of a reservation situation for me with absolute ease and was very accommodating. Great staff Thank you

Not a nice place at all. Upon entry the smell of marijuana was slightly present. Upon entering the hall it was absolutely overpowering. The room was very small which wasn't a big deal as I was only overnight waiting for my early morning flight. The walls had stains and the room seemed only somewhat clean, the room was also very worn looking. The door to the bathroom was a sliding mirror, if you're looking for privacy in the bathroom, definitely don't be staying here, the water is only lukewarm. They have a shuttle, hours are 6am-10pm if you have an early morning flight as I dis the sky train is about a 3-5 minute walk and that is quick, easy and free to the airport. Next time I will pay the extra money and stay at Crowne Plaza next door.

I don't expect much from airport hotels but this location was very unpleasant. The staff was quite dismissive and unhelpful when I had questions. My key issue was the cleanliness. First, note that housekeeping is only two days instead of one day. Second, even when the staff does clean, I don't think they do a good job. My room still had hair left in the sink and bathtub from the previous guest. I also noticed dirty spots in the gym that stayed there for several days. I won't be staying here again.

Between the meh service, the dated room and overall poor quality of the place this was a sad stop. The brand used to be pretty hip and new, but now the touches are old and tired. Something that could be totally balanced out if the staff had been more helpful and the cleaning staff more thorough. You get what you pay for and even management did not care enough to address issues during the stay.

Great place to stay near the Phoenix airport. Room was clean, price was fair and the staff was courteous. They run a free shuttle to and from the airport and there is a small bar & food area in the lobby. Would totally stay here again. Although very nice and polite, my only suggestion is the appearance of some of the employees should be cleaned up a bit.

Pros: Room: Intelligently designed rooms! Great us of space. Plenty of storage options & outlets TV cable channels & streaming options VERY COMFORTABLE BED! ***Attentive front desk staff AND housekeepers*** Location right outside the Valley Rail Shuttle from airport Onsite bar & food shop (advertised as a restaurant which is WRONG) Microwave and fridge in room Safe in room Good AC Cons: No free breakfast Was given ONE washcloth in my 2 bedroom room for 2 nights and had to go downstairs and ask for 3 more. Only 6 pool loungers!!! What?!?! By 10am they were all claimed! I couldn't enjoy the pool for my stay! In Phoenix?! Really?! 6 loungers?!

So, not sure what happened in the last 4 months since my last stay here, but I no longer find this hotel to be a good deal. It's just not up to Marriott standards. We were dropped off to check in late Thanksgiving night. The first bad sign was that there were cars parked in every fire lane and on the sidewalk in front of the door. Check in was uneventful, but upon reaching our room, the toilet seat was dirty with a pretty large brown spot, and there was clearly mold in the shower. We also noticed several stains on the walls. We called and asked to be moved and they brought us keys to another room. The other room smelled musty. It was cleaner, but still had stains on the walls (the stain pictured is from the second room) and at least one outlet didn't work. We ended up calling to see about checking out early Friday morning (we were supposed to stay 4 nights) and thankfully the person we spoke to helped us with that. While checking out the next morning, we learned the police had been called to an incident overnight. In a town with so many hotels, you can do better than this even for $120 a night.

I liked the room. It was clean and had all the amenities that I like in a room. Large bottles of shampoo, conditioner, body wash on the wall. I like this feature instead of the teeny little, hard to open bottles you get elsewhere that get wasted. There were plenty of plugs and USB's for my electronics. It's close to the airport - BONUS!. And there is a cool museum across the street! However, it is clearly not in the best neighborhood. While the Aloft's area was neat and tidy, there was trash all over outside the perimeter of the property. The Panera bread next door was pick up only ( no inside seating?? ). And the donut shop has to buzz you in. Not a good sign. The front desk folks were super and helpful and friendly. I would stay here again if I need to be close to the airport.

Decided to stay at this hotel on my long layover because of the proximity to Sky Harbor, figured laying in bed, watching tv and showering would be great! Checked in, got into room and no signal to TV. I get it, it happens, tried to call front desk, doesn't ring just a busy signal, go to front desk to let them know, looks at me like I'm a pain in the ass, says he can't leave front desk so security will have to go look. security guy goes to room, he was nice. looked at it, said I'll be back in a few, he comes back and says front desk guy said nothing can be done because there are no other rooms ( kinda hard to believe) but ok, the said I just have to deal with it or check out and go somewhere else!! LOL and to answer that thought, no I wasn't rude, didn't raise my voice, didn't throw any fit but just got horrible treatment!!!! Do not stay here, clearly they have no interest in your experience or just making it right.

This is a nice hotel super close to the airport, so it's convenient. They offer a free shuttle and I took it back to the airport and had no complaints there. They have a snack bar, pool and a bar that I wish I had time to check out. The employees were sweet as well. My only complaint is that the water was lukewarm like another guest said and I like my showers HOT. Other than that, it's a solid affordable choice!

Luis at Aloft Phoenix-Airport has went out his away to provide excellent customer service. 5 stars!

This horrible establishment deserves 0 stars!! I was visiting the area and decided to book here, Friday-Sunday. Unfortunately, my flight was delayed until Saturday morning. I called the hotel immediately to let them know I won't be checking in, but that I'll be there tomorrow and would like to keep my reservation. The gentleman I spoke to assured me, my reservation would be fine. On Saturday, I arrive to check in and they tell me my room was cancelled and I'd have to book another room. This is absolute insanity!!!! I already paid for 2 nights, 1 of which I didn't even get to use, and now they're wanting me to pay for another night!? Even though they confirmed I would keep my room!!! The people there are absolutely useless, they have no idea what they're doing. I've never met people so incompetent!! Additionally, the police were swarmed around the hotel when I got there, and there's homeless people doing drugs right by the parking lot. Please save your money, time, and energy! This place is a complete mess. DO NOT STAY HERE!!!

this is my third stay with them and as always the rooms are excellent but most of all. Their goes out of their way to help all of their customer. They helped get package back home for me tonight. I will always return here anytime I stay in Phoenix.

Do not come to this hotel. Very noisy at night as you can hear the planes flying by and all sorts of motor vehicles along the busy road by it. To top it all, we left the room to with specific instructions to the front desk lady that we want our room serviced while we're gone. She said she'll write it on " the board". We also made sure the " do not disturb" sign is not by the door knob. We returned tired and hot in the afternoon to find the room still unserviced! In other hotels, just leaving the door knob clear of the "do not disturb" sign is enough reason to clean your room!! Will never come back here.

Mixed reviews on this hotel. The hotel was clean and the staff was very friendly. Corey was especially helpful and empathetic as I navigated my visit with my 83 year old mother. However, everything fell apart in the morning when the shuttle driver failed to show up and we were left to scramble to the airport for an early morning flight. The hotel is conveniently located next to the train, however the excessive litter and the graffiti along the perimeter raised my concern about the safety of the area. It's all about the details...

Good for a quick airport stay. Pros - room was clean and modern (lots of power outlets and USB ports), service was efficient, can't beat the location for airport stays. You don't even need the shuttle - you can just take the SkyTrain from the airport to the hotel. Both options are free. Cons - the hotel is located in a very sketchy neighborhood. I was followed by a homeless guy when I walked to the Circle K next door. Made me wish I'd packed my piece. I wouldn't recommend walking outside at night unless you're prepared. Also, the peephole is ridiculously high. I've never seen one that high up before. I'm 5'6", so I'm not a short girl, but I had to stand on tiptoe to use it.

Had to stay here due to a cancelled flight at the Phoenix airport. It was close by, reasonably priced and was a Marriott. When I arrived, although late I did expect someone at the front desk. Waited about 5 minutes before someone came out to assist me. They should put a bell or something to avoid a customer from just waiting without knowing if someone was coming to help. Once I was helped, he was very pleasant and helpful and gave me options for my flight and signed me up for the free shuttle to the airport for the next day. Room was quite dim but clean although bed was not the most comfortable. Wasn't a fan of the open closet or open bathroom area. I was solo so didn't mind but if you are staying with others it may be an issue. Since I was only there for a few hours to sleep I wasn't complaining yet I probably wouldn't stay there again. Air conditioning unit is quite noisy and oddly placed under a countertop which blocks the outgoing air. Lots of USB and charging outlets since I needed to charge up being at the airport all night long. Lobby area is spacious, lots of seating, full bar and even a pool table although I didn't spend any time there other than checking in and waiting for my shuttle.

This hotel is super close to the airport. Highly convenient. Had a rocking lounge with a great bartender who was friendly and excited about her job. But our room...gross. Where to start. It smelled. It was so noisy. There's a door to the lobby that was never closed and we could hear all the comings and goings all night long. Now for the truly gross stuff. There's a small lounge chair with a brown smudge. I know what that brown was. You do, too. The floor in front of the chair was wet. A large area of smelly wetness. That I stepped in. Theres no amount of showering that makes up for that. There was also a brown smudge on the wall by the toilet. Gross...I ain't investigating that further. And I won't be back.

Meh.. our initial room smelled of weed and there was urine all over rim of toilet ... like truck stop style. I immediately went to front desk to let them know. They were very accommodating and switched our room . The new room smelled clean and had a better view. Pool was nice as well. I'd recommend for a quick one night stay .

Advertise bar and food at night but employees don't bother coming to work. I select hotels so I can eat and have a drink without having to go out. Lifetime titanium guest that will not ever stay at another Aloft. Fire the bar-no tender. Breakfast options are terrible. Jimmy Dean biscuits

Layout of rooms are wonky. Requested and verified double bed, was given king. Went back to front desk and they rectified situation. Bathroom door doesn't fully close. Water in sink backed up. But rooms were clean. Hot water was out from 10p to 5a, wth!! And they didn't tell us until after we checked in. We had a 6a flight so that meant cold showers. Very unsettling way to start one's day, especially a day of traveling. Staff seemed unsympathetic and unwilling to offer any type of comps for the inconvenience.

I am a titanium marriot rewards guy so I stay in a lot of hotels. This Aloft has super friendly and helpful staff. Rooms are topical marriot so they are good. What gives this 5 starts- service. I called for the shuttle and it was broke so they called me an Uber! And offered an Uber for my return flight. Great recovery!

Great hotel near the Phoenix International airport. Uber ride to the hotel was about $12, and back to the airport I took advantage of the Hotel FREE shuttle. They offer complimentary coffee in the AM. Unfortunatelly no restaurants are located walking distance, but the hotel does have light bites and snacks for purchase. The hotel was clean, seemed pretty new and in great conditions. Its located about 10 mins from Scottsdale.

Outstanding hotel, and excellent staff members. Alicia Gibson offered us complimentary water, Michelle offered us a handicap room, and Michael checked us in. I fell in love with the City of Phoenix.

Let me start by saying I travel a decent amount, and I've been a Marriott Bonvoy member since before when it was W. The photos on the website/app are MISLEADING! The staff are grade A LIARS! And the hotel itself is more rundown than a ghost town. When I arrived they offered me a room "that had just been cleaned," so I could check in early at no extra charge. I was in a hurry to get to an event so I figured why not. It wasn't until I got back from the event and sat down on the bed that I realized this place was a DUMP. There were shoe prints on the walls! The bathroom was about as clean as port-a-potty, and there were no basic hotel amenities like an iron, hairdryer, soap. Then I call the front desk and ask if there's any menu, she laughs and says there's no restaurant open in their hotel. I ask what about breakfast? She says yes they have a hot breakfast.... Yeah they mean they toast your bagel but there's no oatmeal, no pancakes, no waffles, nothing that's actually hot. There's no buffet. The only way you're going to get breakfast is from the Burger King or Panera next door. And you can forget about room service. There is none. When I told them I felt lied to they said I could leave, they wouldn't charge me. Well, I left and went to a real hotel with staff that has manners. And is clean. But this hell hole still has yet to REFUND MY PREAUTHORIZATION HOLD. So even though they said they wouldn't charge me, those little jerks DID. Spoke with Cory today and she confirmed they weren't going to give me back my money, even though I didn't stay there. I have an email though that says they owe me money... so why not just give it back already?!

Laura (manager) Jeremy and Maria (Driver) were very helpful tonight. I highly recommend this Aloft for the courtesy and customer service I received.

My stay here was mediocre and when I tried to get a drink from the bar to make it better. I experienced the worst bartender in life named Bri she was so nasty and so rude. I am truly disgusted by the lack of professionalism. They need to get a new bartender ASAP!

I chose the ALoft hotel because it's one of my favorite chains. Unfortunately the Phoenix ALoft hotel was a complete disappointment. From the front desk guy blowing his nose in my face and not sanitizing before ringing my items up from the market, to having to go to the front desk to request an iron. The room wasn't as clean as what I'm accustomed to seeing.

I highly recommend this place! It was easy getting to the hotel from the airport using the Sky Train, the Light Rail is right outside too. The decor was fun and modern. The airport DID NOT disturb us at all, it was well insolated. The bar tender, Trevor, was great and patient when I didn't know what to order. Really the entire staff was welcoming and helpful. The pool was consistently clean, even after the storm the night before. The room seemed recently renovated and had plenty of amenities. It was only about a hundred bucks a night, much cheaper than it's competitors. The games and pool table in the lobby were a nice touch. 5/5 stars!

I like the decor of this hotel and the staff was really nice. The room was nice but there was a bit of snag during our visit, which could have been handled better. The water was turned off overnight both days and we got up really early to almost no water that was ice cold. We couldn't really take showers during our entire trip, which was kind of bummer. They warned us the second day, but not the first. I would have liked some advanced warning, honestly.

First time staying at an Aloft property. I've seen them at numerous locations but just never stayed here. It's unique layout w-a see thru shower where u can pull the door shut which is good. Small size actual bathroom/sink area but I was here for a night for a concert so it was not a big deal. Comfortable bed and a hip small bar in the lobby. Just cannot Stand hearing music played or loudly speaking cleaning staff early in the morning! Pet peeve! I had a 5 hour drive home and didn't want to be woken up by these employees. Overall I would probably give it another chance.

Do not book a room here, no matter what kind of a deal you think you are getting. Workers out front smoking, our room was filthy and the lobby was a dystopian version of Aloft after the zombie apocalypse. Shocked. Honestly, shocked. I wish I could give a negative star review.

I am going to give the hotel 2 stars because the front desk staff was pretty decent; even though I selected Green Choice during my visit, but was shorted the points. I brought that up to the front desk and was told that the points would be put on; but alas didn't happen. Hotel Interior: This was my first Aloft visit and last. I just have not had much luck finding "the" hotel to use during my visits to the area. I like the Marriott @ Buttes; but a bit pricier and no hotel shuttle. The bed was decent, but the room overall was tiny. The shower dripped water during use, no water pressure at all. The in wall A/C unit was louder than the planes flying overhead. At times, I though one was actually making a landing in the room; as the unit would rev up. Word of advice: Don't set the speed to "Auto". The window sills are covered in carpet; so they trap dust and dirt. Idiotic concept. I was on the fifth floor and heard every step made above me and every conversation in rooms adjacent to mine. Hotel Exterior: Pool is small and the lounge area is not secure; so anyone off the street can just walk up on you. This is an issue, as this hotel is surrounded by bums, homeless and others. I have not felt this unsafe walking to/from the hotel and my car in a long time; really missed having my Glock with me... Next to the hotel is a gas station, but again the area is littered with vagrants, so I discourage late night trips there. Overall: Decent option for a one night stay if need to be by the airport.

Hello, I am a young gentleman and upon entering this hotel I kindly asked the front desk lady if it would be okay if I waited in the lobby for 5-10 Minutes to remain safe and cool until my Uber arrived. Mind you it was 100° including humidity from the monsoons from the prior days. I never write or give Yelp reviews but I am writing this review due to the brutal service offered by staff members. It is absolutely not the best area directly outside of the hotel in regards to the homeless population in the area and very eerie strangers approaching me and offering me things. This made me very uncomfortable and I just wanted to feel safe for a brief moment until my ride arrived.I was very kind to the lady and polite. Mind you, I was extremely kind to the lady. At first It seemed as though she was totally fine with it until she turned around and explained to her manager the situation and had me abruptly kicked out in a very negative and unprofessional manner. Not to mention my Uber was only 6 minutes away during this request of mine. After working at a five-star hotel myself (The Phoenician Canyon Inn Suites.) for five years as a front desk agent, I would highly NOT recommend staying at this location. It may look nice on the outside but the inside and customer service is absolutely unacceptable in my opinion. If only there was a NO star option...

Absolutely loved my stay here last week! As a treat to myself I decided to stay at my first Aloft and I had a great experience. The staff were super friendly and I was able to check in early. This really allowed me to explore and enjoy my room and get some much needed relaxation time in! My room had a large walk in shower, a mini fridge, a huge queen sized bed, and plenty of room for storage and just spreading out! The flat screen television had tons of channels and when I turned it on it had my name on the screen welcoming me to the room! The room had two large windows on each side and a small view of the pool and the other side of the hotel. I love that my room included breakfast, which gives you a choice of drink and a bowl. I decided to get their avocado, black bean, crema, and tortilla chip bowl. It was oh so yummy!! I love that I was able to take it with me as it made a great snack on the plane. Each Aloft has their own bar and such a cool open lounge concept space. I was able to chill in my room and downstairs with a vodka cocktail. All of their vodka drinks were just $5! A couple of my friends came over and we played pool and just lounged. It was super comfortable and relaxing! I definitely would come back here to stay in the future!!

There was mold in the shower and no place to put a razor, very inconvenient. There was no fan in the bathroom. The bathroom lights shine into the bedroom making it difficult to allow others to stay asleep if you have to get up in the night. The bed was low quality. A breakfast sandwich was $10. Everything was overpriced.

I guess the Aloft Hotel chain is trying to appeal to the younger no frill crowd. I booked the Aloft Phoenix Airport for its location. Checked in during a driving rain and hail storm. The front desk is cute tiny round island with 4 computer terminals. There were two other people ahead of me and only two people working. Between the two people check in people answering the phones and cashiering the snack bar it took for ever. When I got to my first room there was water all over the desk obviously from the rain. So, I went down to the front desk to change my room. The second room was OK but right next to elevator. I did not know that you could hear every guest walking and talking waiting for the elevator. The room was nice but the wall paper looked like it was not finished. The hot water in the shower only got luke warm. So I asked the maintenance person to fix it as I was leaving. When I got back it was fixed and the water was fine. Another thing that was bad was the towels were so hard and stiff. The good things about the Hotel was the convenient and free parking. When checking out the one front desk person was on the phone with a guest and I was waiting to check out and there was another waiting to pay for his breakfast. If this Aloft is indicative of the other Aloft Hotels I don't think I will be booking this chain in the future.

Trying so hard to be hip that it's jus embarrassing. You know everyone who works here lives in their parent's basement. Lousy pretentious service, weird food choices and a n average bar. I have done 1,500 Marriott nights but this concept needs a significant front of the house re-boot. Rooms are fine, clean and well thought out. You can do better, Bill Marriott!

The first room I checked into had dirty sheets. There was hair, dirt and what looked like buggers on the sheets. After I almost vomited, I asked for and got a new room. The sheets seemed clean but when taking a shower this morning, there were clumps of hair in the shower. When contacting the carporate offices, I was told to tell the hotel--I did that. No one apologized. I still paid over 200 for the room. It was worth about 50$ in a truck stop. Horrible experience.

Plan Accordingly , the Aloft shuttle service from the Phx Airport stops at 10pm and you have take a 20 dollar taxi ride 1.4 miles down the street. It's not the best Aloft I've stayed at. The room was very muggy, musty smell to it. Definitely don't feel it was the cleanest(mainly bathroom) with the rusting rack in the shower and the shower head is pretty old. The agent at the desk was accommodating helping a few of us get a room after a long day. My biggest issue is the shuttle service.. at least comp your guest for an expensive ride.

Y'all... umm this place is trying to be chic but failed. It seems they are going for an "open" environment. The bathroom has a window into the bedroom. It's frosted, but still awkward. Another note about the bathroom: no light in the shower? We saw a light but no light switch. When we turned on the main light, the shower light briefly flickered red. I'm sure we could've called to get help, but it was late and I needed to get a quick shower and then sleep. Next note is about breakfast. I was confused. I didn't know breakfast wasn't complimentary (that's on me!), but I didn't see the price of the food until I went to check out. Not all the same price. At least they accept dogs.

Location to the Airport is good, however, it's next door to a run down convenience store which is a nest for homeless people. The rooms are clean and tidy. The shower had horrible water pressure and was cold. Not a good area to find a restaurant. Wouldn't recommend.

Was a little worried about staying so close to the airport however this hotel was amazing! Clean, quite, and great decor. I never used the pool or gym but speaking on the subject of the hotel staff and hotel room cleanliness Is say 5 stars.

We needed to stay near the airport for an early flight since we love in Queen Creek, AZ. We checked in after 6 from work & since we would've missed breakfast, the front desk lady (a very polite & pleasant young lady) gave u 2 free drink vouchers! I don't know whats free or not there normally but it was truly appreciated & very well needed! Room was clean, great use of a small space. Fridge & AC works, tv looked great... bed didnt feel like a king size but maybe it was us. Pool looked depressing and out of place... very small w no atmosphere. So we didnt use it at all like i wanted it. Live music was a nice touch but the volume was waaaaay too loud for the small space and the super bright lights didnt help! Definitely room for improvement... In terms of food, Ruby Tuesday is your nearest walking distance location unfortunately. Be careful when by the Circle K; its an extra sketchy one. Obviously its not the hotel's fault; but just be aware. Shuttle service was great, clean friendly fast! It starts at 4am and lucky for us we had to leave @ 4am; and it took us 5 mins to get there! Perfect! Overall, great spot; just need the pool area revamped (like, completely! Get a new one!) and the hallways could use a better color than that poop brown.... This is a "cool" modern little spot with positively vibing decor; the brown doesnt fit in! Anyways; would stay again if needed.

What made me stay at Aloft hotels is their pet friendly policy. No pet fees, and the hotel is pretty modern! When reading their website, upon arrival, your fury kid receives a welcome dog bed, toys, & treats. For us, we didn't receive anything but I asked a few days after my stay. The young lady had no clue what any of the items were for in the doggy bag. Looked confused. Gave it to us anyways so it was cool. I took a star down only because the front desk did not explain to us additional charges to our account ( which is refundable ) upon arrival. It would been nice if they mentioned it like most hotels do. I was wondering what the additional charges were even though the rooms have been fully charged to our credit card (all 3 days). Gym was pretty cool, there's a pool, snack bar that serves breakfast, ice if u need for the rooms, a full bar, tv, lounge area with pool table, office area, & location to Tempe & Scottsdale is not bad all. Overall 4 stars because it's pet friendly and no pet fees at all! I'll def be using Aloft for future travels.