Aloft San Juan

This hotel is in a great location. As soon as you walk outside of the hotel, you're surrounded by entertainment and excitement. You're not far from anything. The staff is friendly and helpful. If you booked online, you will most likely have to pay an additional $35 a night for taxes. The nearby food isn't pricey unless you want lobster or steak. If you want snacks or bottled water, you should bring it to the hotel. Nearby, We found bottled water for $8. A slice of cake was $10.

The hotel is clean and staff is really nice and helpful. Location is perfect, nearby everything. The only negative is you can hear the music from outside and they play until as late at 5 am. So could be hard to get some sleep. Overall I enjoyed My stay

The hotel is super clean, the staff are extremely friendly and courteous. I would give the hotel a perfect 5-star but when we checked in at the front desk we were advised that the parking would be a $18.00 flat fee and there would be no other charge. But on check out we were charged $35.00 a night for 8 days. For a total of $463.92. The staff at the check-in weren't honest with us, as we were told from the beginning that the cost was $35.00 a night for parking. I would have found parking somewhere else. Dishonesty doesn't go right with me. I even discussed this upon checking in at the hotel and the person checking us in said that this wouldn't happen in this hotel. It's only $18.00 a day and that’s where the employees park. $35.00 daily is far from $18.00. This is another tactic to charge more money to the customers.

I have to say that I was very nervous about staying at Aloft San Juan after reading the reviews. I want to simply say that I do not know what these folks were talking about because the Aloft San Juan was perfect! The room was beautiful and clean. The pool was well maintained and was positioned nicely. Also, the bar in the lobby was lovely and the pizza was delicious. Final two things is that the staff were lovely and helpful. Recommended wonderful restaurants locally and in Old San Juan. We will be returning one day!

The staff service is wonderful. The room is comfortable and funny. The pool is great, but the bar is closed.The lobby bar is fantastic. Food and drinks was delicious (local rice and heroes). The hotel is near to other bar and restaurant. The location is good.

Stayed overnight before a cruise. Great area. Plenty if food a drink around. Rooms clean and modern. Conciere polite, helpful, and friendly. The food and drinks at their in hotel bar were great and well priced but the staff seemed bothered and tired. I would recommend this place.

We had a terrible night stay at stunk to bed when we got up the sixth floor elevator, we could smell the mold and mildew in the air and then upon opening the room door we were greeted by a terrible smell. We tried to stay in the hotel and watched a TV show. We got there at about 9 o’clock in the evening and they said it was the last room they had available. Later I come to find out that they normally do rent certain rooms because of the mold from a leaking water problem in the roof. I ended up leaving the hotel room at two in the morning because I couldn’t sleep because of the smell and I ended up having to try to sleep in a lot, but it was freezing cold so I made my way to the Gym which was locked. I had to get the security guard to open it. I ended up just working out until sunrise the pool chair was kind of comfortable in the pool area, but the room was impossible to sleep in. My husband became very ill when we got back and he spent the entire night sleeping and the other queen band and the hotel room that stunk. He said he never got any points on his Marriott points for renting that room for that night. We never got a refund and basically the room was uninhabitable.. avoid the loft cost plus it was a giant concert going on and we had to park way away from the hotel on the street. The Paver parking lot that the concert goes were using was full.

Bad food & bad smells! Breakfast was extremely bad — avoid the eggs at all costs! They very clearly are using powdered eggs which taste horrible and look extremely strange. The rest of my breakfast bowl was just as bad (burnt rock hard potatoes and floppy uncooked bacon). The entire hotel this morning also smells like a dirty diaper — it’s gag worthy. I notice reviews from months ago are complaining about the same smell. Cost us $1000 for 2 nights. I would expect much better in every area of service. I’ve had better breakfast at Holiday Inn which is 1/4th the cost.

The location is perfect - right in the heart of Distrito T-Mobile! The hotel is beautiful and the staff are courteous and welcoming! They give you one welcome drink each and a $35 credit towards food at the restaurant. Our room was clean and the mattress was comfortable. We had a great time during our stay. We felt safe as we walked around the area after dinner and played at the nearby casino.

I enjoyed my stay. Here are a few things to note. Immediately behind the hotel is Distro T-Mobile. If you are looking for a hotel that is quiet after a certain time, this isn't the place for you. I was able to watch live music for 4 out of the 6 nights of my stay. Other than the live music, it was very quiet. The rooms are very clean. I had no issue with that. The pool was smaller than I thought it would be but it was nice. There is a zip line near the pool for an attraction in Distro T-Mobile, but nothing crazy. Also, they do give you a meal credit every night. I didn't find the food to be anything spectacular, but if you don't use the credit, you still get charged, so don't be surprised when you go to check out.

Love this location for cruising or touring nearby condado and old town. Comfy beds, great lobby, tons of entertainment and restaurants really close. Lovely roof top pool. Cool lobby. Great coffee.

Loud music blasts through the night and into the room, they are NOT sound proof at the slightest. Don't stay here if you plan on getting any sleep. They skipped designing the logistics of this place.

The decor of the rooms is ghastly and there is little regard for the guest's sleep - every day at 6:30 am they would use power tools to perform work in one of the adjacent rooms thus depriving me of my rest. In the States work is not performed until 8am; I won't be coming back to this hotel.

If your room faces the convention center, do not expect to get any sleep. All the rooms that are odd numbers, face the convention and loud music. There was loud music that was blasting until about 10:30 pm. The hotel did accommodate us and moved to another room on the other side that was much quieter and facing the fountain. I would not recommend this hotel for the noise, unless you are facing away from the club and lights.

Worse hotel ever It acts like a club Music blasts throughout Check in right in middle, gotta scream checking in Terrible service Terrible front Terrible bar I don't think i have a single good thing to say. Caters to locals and not customers In fact the customers are the last on anyones list here!

This was a somewhat of a unexpected stay as my "main" hotel I stayed at for my 4 day vacay, didn't have room on my last day. I used to work at an Aloft property so I had high expectations. Unfortunately, the worst hotel experience I've ever had (at least on the customer service aspect.) I had been getting alerts all day that I could check in using my phone. I arrived an by passed the front desk (which I was glad because it was late an I just wanted to go to bed.) The keyless check in didn't work an when I called the front desk from my floor, they didn't answer. I had to go all the way back down where she gave my a key an wifi code. I went into my room an everything was nice except it WAS FREEZING!! I needed to iron my outfit for the next morning an to my surprise it was a steamer that they had. I plugged it in an it didn't work as I had never used it before so I asked the front desk to bring me an iron or show me how to use the steamer. They never came! I had to call the front desk an ask AGAIN, meanwhile freezing my ass off in the room. I did end up getting an iron (but no ironing board??) Also, the outlet next to my bed was broke. I went to redeem my welcome drink for a juice instead of an alcohol drink. I wanted to mk sure that was okay with the front desk. I literally stood right in front of the heavy set women at the front desk an she never said anything to me! Just picked up the phone an started talking. Really!?! The ambience an style is modern an cool but they can keep that sorry customer service!! I will NOT BE BACK!

This hotel was amazing. I wasn't expecting too much since it's a 3 star hotel but it exceeded my expectations. I was upgraded to a suite since were Marriot Bonvoy members and it was incredible. Spacious, clean and had an amazing view! Everyone was super nice and helpful and they even stored my luggage while I waited for my flight! Located conveniently in Districto TMobile so you're by a casino, numerous restaurants and have concerts every night. Awesome location. Loved my stay here!

We had a great stay here. The staff warned us about the location of our room and I was able to request a room on the side away from the T-Mobile distrito so we had peaceful sleep. There is a courtesy shuttle that takes you to old San Juan and comes every 20 minutes. Very convenient. The restaurants located behind this hotel are just delicious!!! On Sunday they had a Zumba workout which was so fun to watch. If you like to Zumba bring your work out clothes. During the evening the DJ and or live band was just so much fun. I highly recommend the stay here.

Cool and modern. I had a love/hate of this place bc of the noise. Fun if you don't wanna sleep. It's definitely a party hotel. Very Las Vegas vibes. Room was spacious and clean. Cold too but we were able to adjust the temperature. Bathroom was clean no issues there but the noise level of the music. Omg the BASS was driving my bf and I crazy! Especially after taking what felt like the red eye from NY due to San Juan overdramatized COVID protocols to exit the airport. Just Lower the music please! The pool area was nice and the view ehh. Plenty of beach chairs, tables and there is a bar up there too. I noticed the hotel is mostly empty bc of the recreation area it attracts guests and locals too. It has a few restaurants, rock climbing, movie, bar, and grass area where the host live free performances and DJs. No COVID regulations enforced wear the mask or not. Social distance if you want. But there's a lot of security present I was impressed and felt very safe. Super lit hotel but tone down the bass. Por favor.

The cleanliness of this hotel is its only saving grace. I have never been so disappointed in a hotel experience before. This hotel is situated in a never ending party that is so loud that you can't even get a wink of sleep. It is is in the modern T-Mobile district and there are parties, music and live performances 24/7! It is not near any beaches and if you're looking for an authentic Puerto Rican experience you won't find it here! It is all mainstream American restaurants aka Olive Garden! We could not sleep AT ALL and the hotel never informed us of this type of noise! Also just to add salt to my misery there is no onsite parking! You have to park across the street! And one night there was a performance and they refused to let us park in the parking lot and we had to walk half a mile to the hotel in the middle of the night! I would never stay here again and the hotel ruined my whole experience! Find somewhere else to stay if you want any sleep and relaxation!

Stayed here in June 2021 for 1 day since all the other hotels we stayed at were booked out. The check in process was smooth. We walked into the room and that was nice and modern. But then starts the problem. I think there is a convention center right there or maybe a pool on roof top where folks were playing loud music late into the night and once again started playing music from 6-6:30 AM the next morning. We literally could not sleep. I regret staying here cos we were exhausted after a day here.

It's bad. Definitely top 3 of the worst places I have ever stayed. It's not just one bad thing that ruined the experience, but rather everything is just all around bad. The management is poor, the front desk staff is rude, and the entire place has slow service. I waited 25 minutes to order a drink at the bar. The bartender came out from the back room twice, and never came over so I could order, so I gave up. This place is loud. It's a nonstop party and it's next to a large outdoor stage and an indoor stage (it's kind of like universal city walk if you've ever been). There are always people in the lobby being loud. The rooms are standard rooms. Nothing fancy. The bathroom shower pressure was low in both rooms that I stayed in, so that's bad. If your room faces the party/shopping area, then expect that noise on Friday-Sunday. You should avoid this place.

Last minute 1 night stay - and this is why the best things in life happen spontaneously! Needed a room for a one night stay and the Aloft was both affordable and convenient. Nothing disappointed from the entrance with a thermometer & hand sanitizer to the effective & efficient woman in front desk. She greeted me with smiling eyes (duh masks) and perfect English - I spoke back in Spanish because you know I need the practice. She explained everything wonderfully and with all the patience she had considering I'm seriously going deaf. I asked for a late checkout since my flight is late in the evening and just like that granted even later than I expected and complimentary. Fresh brewed coffee available 24/7 Puerto Rican at that and right there I needed nothing else for a 5 star review. Then she said bar is open until 11pm! Nirvana The room was as shown in the picture like exactly the same which we all know is rare. The bathroom has great water pressure and space. It has an awesome workspace and sitting areas. The pool requires a reservation on the weekends and breakfast was included in my stay. There isn't valet parking available (guessing because of covid) and if a review isn't interesting to you u less there's a complaint I'll share that the self parking is a little away from the actual entrance to the hotel and you could get lost since it's signage everywhere is for T-Mobile not sure what that's about. All in all wonderfully hotel & stay.

We found the hotel to be spacious and clean. The hotel was newly built and the staff were very friendly. It was very convenient to Uber to old San Juan. Its next to the convention center and the T-mobile district - which has a nice ambience to walk around before retiring to bed. We had an issue with our room key not working and the shower to not drain properly, but both times the staff addressed it quickly. We were celebrating a graduation, and they put together decorations, a handwritten note, along with a celebratory glass of champagne. I didn't find there to be any noise problems like some of the other reviews mentioned. The only downside in our experience was that the shower pressure was super low - if that is something that is important to you.

Stayed at this hotel for a total of 4 nights, the purpose of the visit was to attend my father-in-law's funeral. Apart from the cleanliness of the hotel's common areas, it is shameful to say there's not one other positive thing to say. We were at the hotel minimum time. Our room was only cleaned once, our coffee kit was never restocked, we came back to the room every night to a room that had not only not been cleaned, but to no fresh towels or to just 1 towel (we booked a 2 queen bed room for a total of 4 people). We made multiple calls to the front desk through out our stay, not a single call was answered. After having to dry with hand towels the first night my husband went down to the front desk to bring it to their attention; no apology or explanation. The thermostat woke us up several times throughout the night as the room temperature went from the extreme of up to 80 degrees and then down to 68 and then up to 80. We spent the night between sweats and chills. We were woken up at 7:45AM by the sound of music being blasted from the businesses behind (our stay was from Saturday-Tuesday). I am not usually one to complain about music while on a stay away from my home environment but there is no way to sleep through the sound disturbances and i emphasize this on this review. Besides the music, you can hear guest through out the night opening and forcefully closing doors and running through the hall way. Overall, super disappointing experience, and nothing I had ever experienced at any of the Aloft Hotels I have stayed with.

The hotel is absolutely beautiful, great design overall. My partner & I stood here this past March. However, the reason why I am giving them 3 stars because I am still waiting on the "$ Hold". Every time I call the hotel to explain my situation, they transfer me to "accounting" and no one is never there to answer. Aloft owes me $100 as I had to purchase another night due to my flight being delayed.

will not answer the phone after waiting 30 plus minutes when they made errors to my account