Aloft San Juan

Amazing stay. The Hotel is well maintained and beautiful. Rooms were clean and neat. The pool is on the small side but it very nice on the roof top and the sunset was just perfect. We walked next door to Distrito T- Mobile had a nice dinner. We had no noise issues and our room overlooked Distrito T- Mobile. The Staff were all amazing. Shout out to Kenneth and Julie who checked me in and checked me out, so sweet and informative. Will definitely sty here again.

The location itself was not bad, but for paying this much for a hotel of this caliber, having to pay for parking that is not dedicated to the hotel itself was a little bit of a nuisance. The staff at the front were friendly. They helped us get check in to our room on the seventh floor, and they had a great attitude and service skills. The room itself was fairly clean. The only reason I took one point off out of five is due to the fact that there was some bunched up hair behind the towel in the shower. Other than that, the room was nice and quite comfortable. Our stay overnight was uneventful, with no noise or interruptions. Everything was conveniently located on our floor and we were situated far from the elevator as requested. My biggest complaints are the staff at the bar/breakfast lounge and the amenities provided.There were a little to no amenities. All we were given was an $18 voucher for food or drinks and a $9 voucher for drinks only, both redeemable at the bar/breakfast lounge. This was a little bit annoying as there was not even a continental breakfast as found at cheaper hotels than this one. In addition, the food voucher barely covered the price of any of the selections, and the drink voucher was only usable for one drink, even if we tried to get two drinks within the $9 value. If we did try to get two drinks of $4.50, they would say that the voucher was only good for one drink up to $9 (which is not specified on the details of the voucher). To make things worse. The vouchers were treated more as coupons, so we still had to pay taxes on the price of the whole meal and drinks for the two vouchers that already did not provide enough for a small breakfast for two.Overall, the amenities provided were the bare minimum for a hotel of this price:GymPoolBasic room serviceBlow dryerClothes steamerLimited cable TVIce machineWi-FiGuest laundry BarThe penny-pinching of this hotel was next level. From the lackluster vouchers to the nonexistent complementary breakfast, I was shocked at how little they provided at such a high price. If I had known this was going to be the case, I would have rather paid the extra money to stay at the Sheraton hotel right across the street. Overall, our stay overnight was still pleasant and comfortable. But we were unimpressed with the services and amenities provided for the price we paid. I would only recommend this place if you were looking for a “fancy/high class” place to stay overnight and are not interested in paying extra for other amenities. Even still, if you’re looking for a cheap place to stay that is comfortable, I’m sure you could find something significantly cheaper than this that still manages to provide the same amenities, if not more.

If you want a quiet, chill hotel this isn’t for you. With the T-Mobile district next door there is always loud music. I, personally, don’t mind it. Room was ok. No dresser to store clothes, the large glass “barn door” to the bathroom was very hard to open when closed. One of the outlets next to the bed didn’t work, and the room smelled very musty. Bed was nice though and the AC works great. The bar is good, and the food is decent. Pool is a good size, but there is no hot tub. Staff was always nice. Always a nice car parked up front.

Coming from someone living near Ponce, thid Aloft doednt even begin to compare with the one in Ponce. Nor in room, nor in service, nor in ammenities, well in nothing. I stayed 1 night, pay almost 400 dollars. The bar closed at 10, the lobby was close 12am to 6am. I mean, I know that the price and all that is because of the ubication but come on. For less than that I stay in the Aloft in Ponce that has not 1 but 2 pools, arcade, i dont even know how many bars because is so big but I have counted three, two restaurant and so much more. Casino, music and just the vibe. Aloft San Juan felt like staying in a overprized motel. The two guys in the front desk were nice though.

I stayed during the week and had a great experience Good service, convenient location close to many restaurants and very walkable area. They have a shuttle to the beach and Old San Juan Complimentary laundromat and food and snacks for a fee Don’t know how loud it could be on weekends as it seems like it be a place to safely hang out Concert hall, live stage, restaurants, IMAX, and pubs. The Sheraton has a great spa where you can make a booking even if you are not a guest. Rental car near if you want to go outside the San Juan area. My view was great at night. The outside of the Convention Center is undergoing maintenance and it was not a pretty sight (noise was not a problem) during the day Overall clean, comfortable and safe.

TWICE the hotel cancelled my reservation, claiming that I asked them to despite neither I nor Booking.com making that request; the second time the day before I was to arrive. I had to spend hours on the phone to get the reservation reinstated each time. The breakfast is not very good quality for the money; it definitely looked and tasted like it was assembled from frozen, premade kits and they ran out of several items each day. The room was nice in general, but the king bed was shockingly hard, even though it had a mattress topper; I don't think I slept more than a few hours a night. Lastly, the in-room AC cooled well but even on the lowest fan speed, it was far too loud to leave on at night. I've stayed at other Aloft locations before, but this was definitely one I'd avoid in the future.

Hotels have recently started adding “resort fees” to their rooms, and this one is no exception. It’s a $35/night fee that supposedly includes $18 for food (excluding the market), internet, and something else I can’t recall. However, this Aloft hotel has found a way to nickel and dime you, as the $18 wasn’t deducted from my bill. I’m a lifetime titanium member, so I’m supposed to get the internet for free anyway, but this fee is infuriating because it’s simply added to your bill even if you don’t want it. The room itself was clean and modern, but there was a musty smell coming from the hallway on the 3rd floor, where my room was located. The room itself had a weird smell too. The shower was missing body wash, so I had to use the bar of soap. However, since they use refillable containers now, there’s no place to put the soap once you use it. The walls are very thin, so I could hear everything, even the vibration of the phone alarm from the guest in the room next to mine in the morning. The gym had good equipment, and the pool was beautiful. It would have been perfect for swimming laps, but the geniuses decided to make one of the walls slanted and have stairs on the other end, making it impossible to actually get a workout. I guess it was designed more for just hanging out, which I can understand. Since I had the supposedly $18 per day for breakfast, I decided to order some food. I got a bacon, egg, and cheese bagel, which took 35 minutes to come out. The next day, because I had gotten sick from another restaurant in Puerto Rico, I only wanted some sparkling water. That took about 15 minutes to order, and the line was so long. The service was mediocre at best. As a lifetime titanium member, I expected upgrades, but there were none. When I called to complain about the bill, they told me they would have to investigate to see if I could even get the $18/day refunded. I’ve never had to deal with any issue to my bill like this at a Marriott property before. Needless to say, I won’t be going back to this property.

The customer service here is exceptional !!! I had called and wanted to surprise my sister for her birthday and Aloft exceeded my expectation! They totally made her arrival super special and wonderful. Arturo, Karina Cruz Valle & Kenneth Rivera went above and beyond to make sure she had a nice surprise and a warm welcome to her room. Thank you again!! When I visit Puerto Rico, I know where I will stay at !!

The location is perfect - right in the heart of Distrito T-Mobile! The hotel is beautiful and the staff are courteous and welcoming! They give you one welcome drink each and a $35 credit towards food at the restaurant. Our room was clean and the mattress was comfortable. We had a great time during our stay. We felt safe as we walked around the area after dinner and played at the nearby casino.

I enjoyed my stay. Here are a few things to note. Immediately behind the hotel is Distro T-Mobile. If you are looking for a hotel that is quiet after a certain time, this isn't the place for you. I was able to watch live music for 4 out of the 6 nights of my stay. Other than the live music, it was very quiet. The rooms are very clean. I had no issue with that. The pool was smaller than I thought it would be but it was nice. There is a zip line near the pool for an attraction in Distro T-Mobile, but nothing crazy. Also, they do give you a meal credit every night. I didn't find the food to be anything spectacular, but if you don't use the credit, you still get charged, so don't be surprised when you go to check out.

Love this location for cruising or touring nearby condado and old town. Comfy beds, great lobby, tons of entertainment and restaurants really close. Lovely roof top pool. Cool lobby. Great coffee.

Loud music blasts through the night and into the room, they are NOT sound proof at the slightest. Don't stay here if you plan on getting any sleep. They skipped designing the logistics of this place.

The decor of the rooms is ghastly and there is little regard for the guest's sleep - every day at 6:30 am they would use power tools to perform work in one of the adjacent rooms thus depriving me of my rest. In the States work is not performed until 8am; I won't be coming back to this hotel.

If your room faces the convention center, do not expect to get any sleep. All the rooms that are odd numbers, face the convention and loud music. There was loud music that was blasting until about 10:30 pm. The hotel did accommodate us and moved to another room on the other side that was much quieter and facing the fountain. I would not recommend this hotel for the noise, unless you are facing away from the club and lights.

Worse hotel ever It acts like a club Music blasts throughout Check in right in middle, gotta scream checking in Terrible service Terrible front Terrible bar I don't think i have a single good thing to say. Caters to locals and not customers In fact the customers are the last on anyones list here!

This was a somewhat of a unexpected stay as my "main" hotel I stayed at for my 4 day vacay, didn't have room on my last day. I used to work at an Aloft property so I had high expectations. Unfortunately, the worst hotel experience I've ever had (at least on the customer service aspect.) I had been getting alerts all day that I could check in using my phone. I arrived an by passed the front desk (which I was glad because it was late an I just wanted to go to bed.) The keyless check in didn't work an when I called the front desk from my floor, they didn't answer. I had to go all the way back down where she gave my a key an wifi code. I went into my room an everything was nice except it WAS FREEZING!! I needed to iron my outfit for the next morning an to my surprise it was a steamer that they had. I plugged it in an it didn't work as I had never used it before so I asked the front desk to bring me an iron or show me how to use the steamer. They never came! I had to call the front desk an ask AGAIN, meanwhile freezing my ass off in the room. I did end up getting an iron (but no ironing board??) Also, the outlet next to my bed was broke. I went to redeem my welcome drink for a juice instead of an alcohol drink. I wanted to mk sure that was okay with the front desk. I literally stood right in front of the heavy set women at the front desk an she never said anything to me! Just picked up the phone an started talking. Really!?! The ambience an style is modern an cool but they can keep that sorry customer service!! I will NOT BE BACK!

This hotel was amazing. I wasn't expecting too much since it's a 3 star hotel but it exceeded my expectations. I was upgraded to a suite since were Marriot Bonvoy members and it was incredible. Spacious, clean and had an amazing view! Everyone was super nice and helpful and they even stored my luggage while I waited for my flight! Located conveniently in Districto TMobile so you're by a casino, numerous restaurants and have concerts every night. Awesome location. Loved my stay here!

We had a great stay here. The staff warned us about the location of our room and I was able to request a room on the side away from the T-Mobile distrito so we had peaceful sleep. There is a courtesy shuttle that takes you to old San Juan and comes every 20 minutes. Very convenient. The restaurants located behind this hotel are just delicious!!! On Sunday they had a Zumba workout which was so fun to watch. If you like to Zumba bring your work out clothes. During the evening the DJ and or live band was just so much fun. I highly recommend the stay here.

Cool and modern. I had a love/hate of this place bc of the noise. Fun if you don't wanna sleep. It's definitely a party hotel. Very Las Vegas vibes. Room was spacious and clean. Cold too but we were able to adjust the temperature. Bathroom was clean no issues there but the noise level of the music. Omg the BASS was driving my bf and I crazy! Especially after taking what felt like the red eye from NY due to San Juan overdramatized COVID protocols to exit the airport. Just Lower the music please! The pool area was nice and the view ehh. Plenty of beach chairs, tables and there is a bar up there too. I noticed the hotel is mostly empty bc of the recreation area it attracts guests and locals too. It has a few restaurants, rock climbing, movie, bar, and grass area where the host live free performances and DJs. No COVID regulations enforced wear the mask or not. Social distance if you want. But there's a lot of security present I was impressed and felt very safe. Super lit hotel but tone down the bass. Por favor.

The cleanliness of this hotel is its only saving grace. I have never been so disappointed in a hotel experience before. This hotel is situated in a never ending party that is so loud that you can't even get a wink of sleep. It is is in the modern T-Mobile district and there are parties, music and live performances 24/7! It is not near any beaches and if you're looking for an authentic Puerto Rican experience you won't find it here! It is all mainstream American restaurants aka Olive Garden! We could not sleep AT ALL and the hotel never informed us of this type of noise! Also just to add salt to my misery there is no onsite parking! You have to park across the street! And one night there was a performance and they refused to let us park in the parking lot and we had to walk half a mile to the hotel in the middle of the night! I would never stay here again and the hotel ruined my whole experience! Find somewhere else to stay if you want any sleep and relaxation!

Stayed here in June 2021 for 1 day since all the other hotels we stayed at were booked out. The check in process was smooth. We walked into the room and that was nice and modern. But then starts the problem. I think there is a convention center right there or maybe a pool on roof top where folks were playing loud music late into the night and once again started playing music from 6-6:30 AM the next morning. We literally could not sleep. I regret staying here cos we were exhausted after a day here.

It's bad. Definitely top 3 of the worst places I have ever stayed. It's not just one bad thing that ruined the experience, but rather everything is just all around bad. The management is poor, the front desk staff is rude, and the entire place has slow service. I waited 25 minutes to order a drink at the bar. The bartender came out from the back room twice, and never came over so I could order, so I gave up. This place is loud. It's a nonstop party and it's next to a large outdoor stage and an indoor stage (it's kind of like universal city walk if you've ever been). There are always people in the lobby being loud. The rooms are standard rooms. Nothing fancy. The bathroom shower pressure was low in both rooms that I stayed in, so that's bad. If your room faces the party/shopping area, then expect that noise on Friday-Sunday. You should avoid this place.

Last minute 1 night stay - and this is why the best things in life happen spontaneously! Needed a room for a one night stay and the Aloft was both affordable and convenient. Nothing disappointed from the entrance with a thermometer & hand sanitizer to the effective & efficient woman in front desk. She greeted me with smiling eyes (duh masks) and perfect English - I spoke back in Spanish because you know I need the practice. She explained everything wonderfully and with all the patience she had considering I'm seriously going deaf. I asked for a late checkout since my flight is late in the evening and just like that granted even later than I expected and complimentary. Fresh brewed coffee available 24/7 Puerto Rican at that and right there I needed nothing else for a 5 star review. Then she said bar is open until 11pm! Nirvana The room was as shown in the picture like exactly the same which we all know is rare. The bathroom has great water pressure and space. It has an awesome workspace and sitting areas. The pool requires a reservation on the weekends and breakfast was included in my stay. There isn't valet parking available (guessing because of covid) and if a review isn't interesting to you u less there's a complaint I'll share that the self parking is a little away from the actual entrance to the hotel and you could get lost since it's signage everywhere is for T-Mobile not sure what that's about. All in all wonderfully hotel & stay.

We found the hotel to be spacious and clean. The hotel was newly built and the staff were very friendly. It was very convenient to Uber to old San Juan. Its next to the convention center and the T-mobile district - which has a nice ambience to walk around before retiring to bed. We had an issue with our room key not working and the shower to not drain properly, but both times the staff addressed it quickly. We were celebrating a graduation, and they put together decorations, a handwritten note, along with a celebratory glass of champagne. I didn't find there to be any noise problems like some of the other reviews mentioned. The only downside in our experience was that the shower pressure was super low - if that is something that is important to you.

Stayed at this hotel for a total of 4 nights, the purpose of the visit was to attend my father-in-law's funeral. Apart from the cleanliness of the hotel's common areas, it is shameful to say there's not one other positive thing to say. We were at the hotel minimum time. Our room was only cleaned once, our coffee kit was never restocked, we came back to the room every night to a room that had not only not been cleaned, but to no fresh towels or to just 1 towel (we booked a 2 queen bed room for a total of 4 people). We made multiple calls to the front desk through out our stay, not a single call was answered. After having to dry with hand towels the first night my husband went down to the front desk to bring it to their attention; no apology or explanation. The thermostat woke us up several times throughout the night as the room temperature went from the extreme of up to 80 degrees and then down to 68 and then up to 80. We spent the night between sweats and chills. We were woken up at 7:45AM by the sound of music being blasted from the businesses behind (our stay was from Saturday-Tuesday). I am not usually one to complain about music while on a stay away from my home environment but there is no way to sleep through the sound disturbances and i emphasize this on this review. Besides the music, you can hear guest through out the night opening and forcefully closing doors and running through the hall way. Overall, super disappointing experience, and nothing I had ever experienced at any of the Aloft Hotels I have stayed with.

The hotel is absolutely beautiful, great design overall. My partner & I stood here this past March. However, the reason why I am giving them 3 stars because I am still waiting on the "$ Hold". Every time I call the hotel to explain my situation, they transfer me to "accounting" and no one is never there to answer. Aloft owes me $100 as I had to purchase another night due to my flight being delayed.

will not answer the phone after waiting 30 plus minutes when they made errors to my account