Aloft Tucson University

I would not recommend this hotel. The two stars are mostly for the location—being close to the University of Arizona campus, which made it easy to walk to and from the building I was visiting for business. The staff were also polite, but those are the only positives I can give this place. This hotel is in need of serious updates and a deep clean, both in the lobby and in the rooms. My first impression, just taking the elevator up to my room, was that I might get stuck in it. The elevators have a weird smell and barely any lighting. When I got to my room, there were food crumbs on the carpet, and the carpet itself looked and felt unclean. The discoloration on my socks after walking around definitely confirmed that too. The ceiling looked like someone had painted over old spitballs, the wallpaper was peeling, and the AC vent looked like it had never been cleaned. The room had a musty scent and felt moist, which is strange considering Tucson isn’t exactly humid. Once the sun sets or you pull the window coverings down, the lighting in the room is absolutely terrible. If your room is on the north side of the building, good luck getting a good night’s sleep. Between the traffic noise, sirens, and what sounded like street racing, it was nearly impossible to rest. The shower situation was also bad. The water pressure was horrid, the drain barely worked, and I was standing in about an inch of water by the end of every shower. There was almost no temperature control—either freezing cold or scalding hot. I also noticed hair in the shower and on the bathroom floor, so I doubt it had been properly cleaned between guests. There were no shelves in the shower either, so all your toiletries had to sit on the floor in the standing water. It’s a nice idea that they provide shampoo and body wash in pump bottles, but I don’t trust shared toiletries, and I imagine most guests bring their own anyway too. There’s also a major lack of outlets in the room. There was nowhere convenient to charge devices or plug in a laptop at the desk without crawling under it and unplugging either the clock or the lamp. About half of the TV channels listed on the guide didn’t come in at all. The area doesn’t feel very safe, especially if you’re walking to and form early in the morning or after sunset, and there’s no visible security. Right outside the entrance is a bus stop where you’ll likely be approached for money, along with the constant smell of skunk weed. Overall, staying at this hotel only makes sense if you absolutely need to be within walking distance of the University or medical center and don’t have a car. Otherwise, there are likely much better options nearby for a similar price.

This hotel could be rated at either a 1 or 5. Stay overnight on the Speedway Street side for a 1 rating, and anywhere else for a 5. The hotel is very clean and welcoming, with a great lobby and gym. They promptly refunded my hotel stay payment due to the absolute insane amount of motorcycle (crotch rocket) noise from the street. I'll keep staying at Marriotts for their service.

Unfortunately, we felt the need to write a review before we even saw the room. After booking the hotel months ago and prepaying for it on the website, we arrived and were told that our reservation had not been paid for at we would need to pay again. After an extremely arduous conversation with both the lady at the front desk and her manager, Nic, (who had to be phone as he had already left for the day- at 5:00p- and left the facility without a manager on duty) we were forced to phone our bank to ensure that the payment had gone through. While speaking to Nic, he was extremely rude. He repeatedly told us , “you need to listen to what I’m telling you right now” and that we were “harassing” his front desk employee, when she was actually the one who offered to phone the “manager” because she didn’t know the answers to our questions. This is obviously not her fault, because her “manager” didn’t even know the answers to our questions. He was extremely rude and had clearly not invested appropriate time into training his employees and familiarizing himself with his company’s website and policies. If you don’t enjoy working in hospitality, there is no reason you have to! However, if you choose to, it’s absolutely essential that you learn how to answer questions that your paying customers may ask WITHOUT name calling, belittling, and overall antagonizing/escalating the situation. Aloft, please ensure that your employees are appropriately trained and actually prepared to be in positions of authority if you choose to promote them. Nic is a prime example of someone who is not prepared to lead a team.

Do not stay here. There are many things I could on and on about. Stay anywhere but here. The floors, elevators smell. Breakfast options are horrible. No security whatsoever. $15 a day to park, ridiculous. Place is a total ripoff. Go anywhere else and have a better stay than here.

Booked my room on line because I could see it from Banner Hospital where a family member was life flighted too. First issue was I booked handicap accessible because I was traveling with my 88 yr old mother. When we checked in we were told that they didn’t have one available and didn’t know why the website allowed it. We made due but shower leaked and used all the towels mopping up. Sign said to leave towels on bathroom floor for refresh. Got back to room after first day and nothing was touched. Called front desk and got more. Asked why nothing was done in room. Was told we only come in every other day. Come back second evening and again nothing touched. Went to desk and was given no explanation but said someone would be up to take used towels and empty trash. Waiting now…. Wish communication was better. It’s been a stress filled week and looking forward to coming back to a calm refreshed room to relax in. Stay away!

I made a mistake on my reservation, and frankly, was not very nice about it. The staff, however, particularly management, was very helpful. And, I've stayed here before. The rooms are nice, the hotel is clean, and it's great to be near campus. It's a great place to stay!

Where do I start with this hotel, I usually do not write reviews but this hotel definitely earned it. The only reason I could see people would want to stay here is that it is close to the University of Arizona. Do yourself a favor and stay somewhere else, this place is a ripoff and not worth your money. For starters, they charge $15 per day for parking. Why??? For the privilege of staying at the hotel I guess. Security, non-existent. (Will get back to security later). For a Marriot hotel, this place is disgrace. The so called overpriced breakfast options, this food was beyond terrible. You would have better options at a 7-11 and it would be edible. Everything from soda ($3.00) to a Candy Bar ($7.00) was to rip you off even further. For families of college students at the University, I plead with you to stay somewhere else. ||As for security, there was none. Anyone and I mean anyone could walk in the elevator through the garage and enter the hotel at any hour of the day. Front entrance did not use because access to that is from a very busy street. The reviews of that street being busy are most accurate. If your room is not on the south side, you will hear that noise constantly. The hotel room floors and elevators have a terrible odor to them, you will notice this right away. The lighting on our floor had coverings missing and the lights were incredibly bright. The room design(s) are designed very poorly. The showers have no shelves so everything you bring must go on the shower floor. Yuck! Finding the light switch for the bathroom, well that is like a treasure hunt, god luck. I could go on and on. ||This hotel alone convinced me not to book a Marriot Hotel in the near future. This was such a bad experience from hotels of today who compete for business. I can't believe for a minute why this hotel is ranked #2. I have been all over the world and we traveled to Tucson for a funeral. This hotel was suggested by others and I trusted that without doing my homework. Never again will I ever set foot in this hotel and recommend to others not to stay here. Like I said, do yourself a favor and stay somewhere else in Tucson. I get that it is close to the University but it is not worth your patronage.

Nice staff. Hotel is nice. Few spots where the wall paper is lifting up but not big deal. Bed is comfortable and the bathroom is nice. Nice table to work if needed. Recommended if you aren't too picky. Haha

Solid value. Especially with the AAA discount. Good service. Not crazy loud like the Hotel Congress, where I first stayed. Only cons: The wifi login window rejected my name and room number. Also, the air conditioning was so high I was cold. It was not obvious how to turn it down. So I had to turn it off. Near restaurants. Pool.

Great location! And everyone who works there is so nice. The not so great- limited hours for food and beverages and limited menu. They do not have an electric vehicle charger- even though they said they did when we called. So that's a pain if your car needs to be charged. Rooms were clean enough. Odd design with the bathroom light switch though. The light turns off if you close the door to shower or use the bathroom. And we saw a rat running through the lobby. Let's favorite part of the hotel for sure.

Located to the northeast of U of A, the Aloft Tucson University is a great hotel to stay at. The hotel has a good assortment of food and breakfast to purchase; they have a nice bar, and plenty of activities on site. The rooms are comfortable, the bedding and pillows were really nice! The odd downside was the light switches. There's one switch that cuts off all the other lights in the room; which means you can't have light in the bathroom unless the bedroom area light gets turned on - odd choice. Otherwise it was a great place and comfortable place to rest!

Great customer service with an easy check in and check out process. They have plenty of food options (not free) breakfast in the AM. Rooms are set up different (like most Aloft) , clean rooms and the bed is was rather comfortable. Coffee provided in the room. Overall a good experience with a decently priced hotel.

Old hotel with a makeover. This Aloft doesn't have the amenities I expect from a youthful affordable brand. No USB chargers anywhere in the room, guest room WiFi didn't work so we got the meeting room WiFi from the front desk. Parking is plentiful but all over the place. It feels old already. For the price, it's fine, but bring charging wall blocks for your phone. Highs: bartender, location. Lows: had to spend my time fixing what should have already worked.

Does not meet Aloft hotel standards. Generally very nice, clean and new. Seems dated but has all Aloft amenities. Tucson hotels are old.

Very strange room layout. Hard to figure out lights. Comfortable bed. No drawers in room. No shelves in shower. Great bartender at bar. Nice view from 7th floor facing street. I imagine it would be loud on lower floors. It was very close to college and to my sister in law's house. You can go from basement parking right to your floor. We wondered if that was safe. Nice people working there.

No flexibility with cancellation even with very extenuating circumstances. I was unable to get to the destination due to a flight cancellation and hotel refused to waive room fee.

I don't know who this hotel is trying to attract, and how it's a Marriott branded property?! Unless you are a group of younger 20's partners looking for a weekend base camp, I can't see being happy with this property. I was in town for a long term business trip and the hotel was booked by my employer. I stayed one night and promptly changed hotels. Super small fridge is in the bathroom, there are zero drawers to store clothing, elevators are small and dark for no reason, area is loud, showers have great pressure which leads to water all over the floor, no complimentary food, they charge $10 to open park, etc. Not good at all...

Don't book here. I'm 2-2 in being rebooked. Reservations don't mean a thing to these fools. They rebook you to a lesser hotel but you are forced to pay the same rate. Instead of being on campus, we're cabbing to a lesser hotel by the airport. Screw that.

Convenient and easy! We were passing through town and didn't want to stay in our room and really didn't want to go out, and this place fit the spot perfectly. It is simple and straight-forward. The drinks were reasonably priced and the service was quick - even on an U of A game night! We had plenty of people watching. Also there was a pool table and shuffle board available.

Not a good first impression. This place needs management that will actually care for the property. I'm also facing the main road so there's tons of traffic noise even from the third floor. Update: they came to really clean my room after speaking with the manager. There were no changes as you can see in the update photos.

HORRIBLE HORRIBLE customer service. I was in town for a family emergency and did not need the experience I had at this hotel. I booked two rooms, checked in, took my bag upstairs and went right back downstairs to the lobby to make a phone call. Nicole was so rude and came up to me in the lobby after she had seen me for an hour talking on the phone. She was apparently bothered I was in the lobby and asked to see my room key. I was thrown off because she checked me in an hour prior. I showed her my room key and reminded her she checked me in an hour ago. She ignored me as I was talking and walked away and said something under her breath and called me a b****. I walked up to her as she was walking away and asked her what she said. She then ignored me again. I went about my phone call and tried to brush it off. I was so baffled by this that I went to the desk and asked Nicole if she has a manager and she said no. I asked if there's a manager for the hotel again and she said no and asked me why and I said because I want to talk to a manager. I asked what the managers name and her name was and when she told me I said ok and then finished my phone call and left to my room since I felt uncomfortable and unwelcome at this point. My relative that was on the phone with me heard the whole thing and said that that was not okay and were shocked I was being treated this way for no reason. This was by far the rudest experience I have ever had. I went to bed even more upset. I emailed with Sarah the "manager" and she said she reviewed cameras but was unable to hear the words Nicole used and her demeanor so she easily dismissed me and said she will have a "talk with Nicole". This is so unacceptable and I am highly disappointed that this is the "hospitality" I paid for. Do not stay here. Worst customer service and management. I asked Sarah for corporate info and she ignored my request. Very unprofessional.

WOW! So this used to be Plaza International. Only the location is, everything else completely renovated. From the location, close to everything and walking distance to a few restaurants and fast food. Right next to University of Arizona campus. Nice pool and billiard table and great business center computers and printer. Great bar for when pandemic is over. But also great guidelines to protect guests. Limited capacity gym. Excellent common areas. Nice pantry. Rooms are spacious and love mine had a shower and not a tub. If anything the mattress was not my favorite but that is a minor thing. A very quiet hotel and room. A highlight is there is no extra charge for parking being open lot or underground covered parking. Check in and out were a breeze and team member lady was awesome. Definitely one of my favorites to stay at on my next visit to Tucson. I got a great rate so the total perceived value was great!

Overall I had a very enjoyable stay here. My room was clean and neat. Bare necessities like refrigerator and coffee in the room. Arrived late so slept in and it was nice and peaceful. No clanging or noise from outside the room. This is a very dorm room type design. I felt like I was back in college (this is the norm with the Aloft design). Downstairs a nice bar opens at 4pm with computers, pool table and various games if you need self entertainment and are with other folks. They have a self serve food corner and all items are ala carte. Staff was nice but not in the greatest of neighborhoods. Not much in walking distance other than the university.

COVID19: You get what you pay for. The lobby certainly looks clean and updated. The rooms are clean and basic. But, the walls and ventilation carry sound more than just about any other hotel I've ever stayed in. And if you have a group of people having a party anywhere close to your room you should probably ask to be moved. Better yet, try a different hotel. I do not recommend this hotel if you expect halfway decent sleep and peace and quiet. I should have known better than to book a room across from a university.

Don't be fooled by the fact that this is an Aloft hotel. It is not the modern place you're thinking of. It's dirty. Outdated. Elevators are terrible. No drawers to store clothes. And to top it off there was hair in the shower drain.

Do not stay here! As a frequent traveler for work one of the worst Marriott properties I have stayed at. Everything is outdated and worn. Rooms are dirty and not kept up.

Upon entering this Aloft, you feel like you are entering a post apocalyptic sleeping quarters from the year 2225. Concrete, creepy bar, tiny kitchen that serves odd food through a window. Hallways are dark and have an odd lighting effect. Rooms are ok but not worth the price. One stay is enough for us.

Please save yourself the stress and AVOID THIS HOTEL AT ALL COSTS IF YOU'RE COMING INTO TOWN FOR A BUSY UARIZONA WEEKEND! The most unprofessional and disrespectful hotel we've ever stayed (or tried to stay) at. This hotel has oversold and walked our reservations FOUR TIMES during our daughter's four years at the university. Maybe we're idiots since we kept trying, but we genuinely thought "No way this could happen again, right? It's never happened at any other hotel we've stayed at in the entire world!" Each time they've waited until right around check in time to inform us that we have no room so we're sent to whatever crappy hotel on the opposite side of town they decide to throw us in. In fact, yesterday they had an entire stack of cancelled reservations that they were handing out to unsuspecting customers who had confirmed bookings. We emailed multiple people from management, including GM Sarah Dorsey, with no response. How does this happen to the same family four times? How do you oversell so badly and have such poor planning skills that you have to place a guy at the front desk whose job is to let people down who had confirmed bookings...people who have already traveled and are literally already in your lobby trying to check in? Greedy, immature, and unprofessional. Grow the F up, you're not an airline.

I would not stay here again and wouldn't recommend it if you want sleep. Upon walking in, the esthetics are really cool and swanky. There's a bar, cool furniture, pool table, a young vibe. The snack shop is food lined up along the front window and that's just weird! The hallways are different and I like that too. But then the rooms...they really need some tlc bec they are falling apart at the seams. The remote was dirty and sticky but they leave you 2 wipes sitting next to it so I cleaned it and the stickiness came off onto my hands with the black coloring as well :-/ My pictures speak for room 221, but the noise isn't see-able so let me just tell you that we felt like we were sleeping on the sidewalk. I did not get any sleep at all :-(

Having stayed at some pretty bad hotel in downtown Tucson, I was very pleasantly surprise to finally find a winner. The Aloft Tucson is a funky, trendy modern hotel, not a luxurious resort environment (if that's what your looking for). It's location is PRIME, next to the University of Arizona, hotel parking (for a fee), convenience stores, restaurants and fast food restaurants. The rooms were spacious and clean, Beds were comfortable. The bathroom was big, had all the amenities: safe, coffee maker, iron and board, soap essentials and hair dryer. I would stay here again.

A decent hotel near the UofA. Its design is trendy. The rooms are okay. The beds are comfortable, but the carpets could use a good cleaning. The higher rooms facing north have a great view of the Catalina Mountains on the north side of Tucson. Unfortunately, on the north side you get the traffic noise from Speedway Boulevard. If you're a light sleeper this could wake you or keep you up late at night. The lobby bar is just okay. They were down to only two types of beers on tap (advertised 4 types). The lobby bar also doesn't have appraisers anymore, or at least not during the middle of the week. The breakfast it nothing more than a convenience store style sandwich with the same quality or less. Kind of disappointed. Overall it is an okay place to stay that is located in a convenient place.

Aloft never fails to perform at the highest standards. We have become regulars at this point due to their complimentary puppy bottle service! They should be the official dog hotel, dog friendly would be an understatement thanks for welcoming our boys Theo, Labron James Jr, Tom Brady Jr will definitely be back. Pawesome Customer service by the front desk!

Prior to this stay, I had never even heard of Aloft before. Now I will definitely keep it in mind, especially when I'm traveling with my dogs. Any place that is dog friendly automatically wins me over. As a dog mom, I hate when places discriminate against dogs or charge insane fees for allowing pets to stay. My dogs will likely leave less of a mess than some children would, after all. My boyfriend discovered that Aloft allowed dogs with no additional fee and we were immediately sold! The hotel was very nice and modern. We stayed in a king bed room overlooking the street and had a lovely view of the mountains. We were several floors up so we didn't notice the street noise but we also have a pug who snores and she may have drowned out some of the noise. Since our stay, I've read that Aloft offers dog beds and bowls to their canine guests and I wish I had known to ask about them before. There was no bathtub, which was kind of a bummer because it was winter and cold and a hot bath sounded nice, but the shower was a suitable replacement thanks to an oversized showerhead with good pressure. It has been awhile since I've stayed at a hotel that didn't offer some sort of complimentary breakfast so that was disappointing but the rest of the stay was great.

Lives up to the contemporary distressed-modern aesthetic attributed to Aloft properties, and frequent guests of the chain will note the presence of characteristic amenities. Staff was friendly and attentive, spaces were clean, and proximity to U of A (essentially down the block) were notable marks. Does seem to be the most dated and well used Aloft I have experienced, nothing was inoperable or rundown though there are dents in the walls and an occasional missing door pull; at a fraction of the price usually associated with Aloft establishments this location is still nice. Breakfast is not complimentary, though this seems to be a growing trend industry wide. The street-side room noise seems to be overblown in some reviews, it is nowhere near that of major metropolitan centers.

Horrible experience - worst Aloft I've visited. From bed stains to torn carpet, it's amazing this place isn't closed for renovation.

The team at aloft always makes us feel appreciated. Cody the bartender is great. Good drinks and fantastic conversation.

Clean to an extent but this hotel is just okay. Nothing special and definitely not worth $100. You can get to the rooms from the parking garage underneath the building which is kind of unsettling given there's no security.

3.5 STARS If it wasn't for the lobby bar, WXYZ, I would give Aloft just (2) stars, but we just loved the bar and in particular the "Sip & Style" rate which included 2 signature cocktails per day of stay. We stayed 5 days so we had 10 vouchers worth $9 each (toward a cocktail). We had friends meet us at the bar and we stayed for a couple of hours and blew all 10 of the vouchers but it was awesome. The bartender seems to change out often so we always got someone different which was kinda cool actually. Overall, the rest of the hotel amenities were quite nice. Pool, lounge area in the lobby, pool table, underground parking, etc...all great stuff. The location is ideal too: across the street from UofA and very close to downtown. The rooms on the other hand: meh. They are small. The bathroom is oddly shaped and closed off using a sliding pocket door. The toilet is adjacent to the shower. There is no fan in the bathroom so if you have to...well, "make noises", everyone in the room is going to hear. There is a shampoo and soap dispenser inside the shower, making it feel like you're inside a gym. Getting the right temperature of the water was challenging. You get complimentary bottled water which is nice. The coffee is also inside the bathroom. The mini fridge is under the single sink. There is no in-room microwave. The TV is smallish, 42". The more I read this to myself, I want to dock them another star - but again everything about the hotel EXCEPT FOR THE ROOMS, was fantastic. If they offered a suite, I would gladly choose it but there are no other options as far as room style goes. So, overall, I really like this hotel and the bar and I really hope they renovate the rooms. A few key changes and BAM, it's a no-brainer to stay here but until then, c'est la vie.

First off not particularly a fan of loft style hotels. However, the staff and location make this one very nice to stay in. Had an issue with the room, engineerIng came up while I was out corrected the problem and left a nice handwritten note, very nice touch Pedro! Rooms are clean and spacious but you do hear some road noise. Good selection of food in the area and very interesting architecture of homes in the area to stroll through. Love to walk in the area and take in the local culture and architecture. January is a beautiful time of the year before the sun and heat hit.

While I understood I was likely to get less service for less money I have to say the staff is the worse I've experienced at any hotel across the country in at a few years. They disorganized, not well trained and rude (they all missed the memo they work in the "service" or "hospitality" industry). I will never stay here again and as COO of a large company I will make sure aloft isn't on our list of hotels when staff travel to Tucson.

As a Marriott member, I have stayed at many of their properties. Now, I'm no millennial, but still I enjoy many of the same things they do. However, from walking in the door to a young lady that was polite but didn't take into consideration, my multiple requests for a quieter room (she put me on the traffic side of the hotel). To the dark elevators where I couldn't even see the floor numbers. I'd just come in, it was quite disappointing. The traffic noise was unbearable and I was up all night. The room was European size, small. No light in the shower and low light in the restroom. And for almost $200 a night, I'd prefer Hampton Inn. The breakfast process was hilarious. The front desk has to take your money, not the little restaurant. Awkward to say the least. I felt like a criminal, or should I just say, uneasy. Anyway, steer clear unless you plan on staying out all night...and you don't really care about accomodations.

hotel is okay ish but the management seems a bit slack almost every interaction with front desk staff iis frustrating, sometimes its the missng coffee and others it is the brutal slow internet service that no-one seems to know anything about

Halls and elevator dark and creepy. AC didn't work. Called I don't know how many times. They finally moved me to a room next door which had the exact same problem. Couldn't even sleep - shower is annoying you have to step in to turn on and get blasted with cold water. The light switch was at the end of the door so if you shut the door you shut off the light. No comfortable seating in the lobby.

For 2 mornings we did not have hot water. The employees discussed changing rooms and then didn't. They said they would adjust the charges and didn't. We struggle for 2 days with toilet flushing properly. We struggled getting soap, shampoo, etc. our room was never made up and no mention was made that our room would not be made up. We ran out of Kleenex. I was very disappointed. We tried to get foam pillows too because of our allergies to feathers, but that never was accomplished.

Gotta admit my enthusiasm for this hotel has waned a little bit. I'll try to be as objective and fair as possible, but feel like 3 stars (A-OK) is about right. Pros: 1. Location-- If you want to be close to the University. Literally right across the street making it a short walk to a football or basketball game, Old Main, etc. Also two bike share stations close by. 2. Newly updated, modern, clean 3. Basement parking keeps your car cool in the summer Cons: 1. They're charging 6 bucks a day now for parking. Lot is never full, this i a complete and utter money grab. 2. The dining options are limited, spendy and pretty confusing. Order at the front desk, then pick up at the window? 3. The bar menu is limited and the bar is really expensive That about sums it up for me-- We'll likely not be coming back right away, but the place does have some benefits.

This hotel is focused on numbers over customer service. They consistently overbook the hotel so that they can meet their reservation numbers. As someone that runs Operations this is clearly not customer focused. We were a group of a 3 staying on business. Our company has an office locally and this has been the choice of hotel for all of our visits. We each booked separate reservations through our company portal, which uses Expedia. Upon arrival we were told that one of the reservations were going to be relocated to a hotel 12 minutes away because they overbooked. As a group we had an evening event we were in a rush to attend and it made sense for us to stay together. We asked to see what could be done. We asked if we could all be transferred to the other hotel collectively. Of course they said that we would then need to pay the penalty because we would be cancelling our reservation. Again, numbers focused. The handling from there was extremely poor. Eliana Campas - Manager that told our party that it was a "hard selection on who to have to kick to another hotel." She proceeded to say that everyone else was a rewards member so the reservation that did not have a Bonvoy # was not priority. She also let us know that if you book on Expedia you will be the first to be on the list to be transferred when there are over-bookings. Overall, she needs further training on how to talk to customers as her tone was very unprofessional and nowhere in the discussion did she apologize for the inconvenience. It was very defensive. Cathy Moore is the general manager and should take note to coach her staff to better handle these situations since it looks like it is a consistent trend based on these reviews and the explanations from from Eliana and their front desk associate, Mia. The icing on the cake was that they called to arrange a taxi for my colleague that was transferred and ended ordering two taxis that then proceeded to fight over who's ride it was. Things for future if you're staying here: 1) Don't book through expedia unless you're OK with the potential to get moved 2) If you have a group, book under one reservation 3) Ensure you have a rewards number listed or risk being a customer they do not care about. Marriott Corporate...take notice!

Problems with check in - both parties must have the same last name to check in the room? Super misogynistic policy. This isn't the 1950's. Women frequently don't change their names upon getting married. Unnecessarily delayed our check in by many hours, which was quite an inconvenience. Even pulling up the reservation confirmation on my email on my phone didn't convince the hotel check-in girl that it was ok to let me check in. The bed was THE MOST uncomfortable hotel bed I've ever slept in. Hard as a rock. Horrible. Shower door and tiles coated in white mildew-looking substance (on black tiles) AND prior guest's hair. Towels with brownish red spots - Blood? Rust? Ew. Gross shower/soap products that left your skin with that weird filmy coating after you rinse it off. Hotel coffee was thick and gross, we didn't bother to drink it after one sip. Asked for a fresh pot, and it was the same. Snacks and food sold in the hotel are *MADLY* over priced - $5 for a Lara Bar? ARE YOU KIDDING ME? We won't stay in this particular hotel chain again. It's clearly banking on drunk university patrons who want to walk to their hotel from the U of A stadium and are possibly so young or so drunk, that they don't know what a decent hotel looks like beyond some sad attempts to have a "young" appealing decor and a pool table in the lobby. Sorry, it takes more than that to run a business.

If I could give a negative star, I would. We made our reservations in January for U of A's Family Weekend in October. Options are so limited in Tucson and this hotel's location is ideal. Last week, we got an email saying that they oversold and bumped us to a different hotel approximately 10 miles away. The price was way too high for a spot that would require taking an Uber every time we want to see my daughter, but the very worst part was the smug & dismissive attitudes of the Aloft management staff. I was literally in tears, begging them to help us, because we are now in a horribly tough spot. Never have I been treated with such indifference in a "professional" situation. Never trust this place. Especially if you're heading to U of A to spend some precious time with your college student. If they gave me a room for free, I would decline the offer.

Do not stay here if you there is any chance for canceling reservation prior to check in. I made reservation on 07/06/2022 approx. 1:00pm received my reservation confirmation via email. Says nothing about cancel policy. (See Below) Called aloft location on 07/07/2022 to cancel prior to check in and spoke with attendant. She said it is canceled and said nothing about my credit card be charged. This was for work so now I am unable to get reimbursed as travel expense. (see call log from phone statement) I then found later that My credit card was charged and made a personal visit to get credit for which they denied. I informed them of my status with 101 actual night stays in 2021. They said tough you eat it even though your status and if things happen, it's your problem. She was very rude and could care less. They even denied Marriot Bonvoy the consideration with refunding me my charged. Reservation Confirmation for Aloft Tucson University Inbox Aloft Tucson University Jul 7-8 Check in Jul 7 Check out Jul 8 Duration of stay 1 night Address 1900 East Speedway Boulevard, Tucson, Arizona 85719, United States Phone number +1 520-908-6800 Confirmation View in Travel ENHANCE YOUR STAY | SUMMARY OF CHARGES | CONTACT US Our Top Priority -- Our Guests: COVID-19 update and cancellation policy. Aloft Tucson University 1900 East Speedway Boulevard Tucson Arizona 85719 USA +1-520-908-6800 Thank you for booking with us, Get ready. We are. Thu, Jul 07, 2022 - Fri, Jul 08, 2022 Confirmation Number: Check In Now Check-In: Thursday, July 7, 2022 03:00 PM Check-Out: Friday, July 8, 2022 12:00 PM Number of rooms 1 Room Guests per room 1 Adult Guarantee Method Credit Card Guarantee, Express Total for Stay (all rooms) 129.50 USD Room 1 Room Type 1 King Bed, Guest Room Guaranteed Requests: Mobility Accessible Room with Roll- In Shower ALL REQUESTS Modify or Cancel Reservation Important Information About Your Stay In response to current travel advisories, this hotel may have modified hours or limitations on certain services and amenities. Learn More. Customers should review government travel guidance to confirm eligibility and requirements for travel. See travelguidance.marriott.com. Beginning January 15th 2020, the overnight parking fee at this hotel will increase to USD 10 per vehicle. Less Contact, More Convenience with the Marriott Bonvoy™ App Breeze through check in, know when your room is ready and so much more. Go Now Enhance your stay Learn About Your Card Discover offers, benefits, Card Member events, and more. Allianz Travel Insurance Help protect your budget in case of trip interruptions and delays, lost/stolen personal items, baggage delay and more Find a Plan Inspiring Experiences Find unique activities everyone will love, and earn points too. Book Activities i Your Stay: 1 Night View Account XXXXX Account Points Titanium Elite Status Enjoy these Titanium Elite benefits* during your stay. Learn More 75% Bonus on Base Points Earned Elite Welcome Gift by brand and hotel. Select benefits are subject to availability. Please see full terms and conditions.

This is the first time in 20 years that I am not satisfied with an hotel reservation I've made in the US. First, we checked in, got a room. Check the bathroom and the toilet is spoiled with hair and other materials that I refused to look at more. Go to the reception, let them know that obviously the room has not been cleaned. After an apology she gives us another room. Had to go back twice to the front desk because the key was not activated and we couldn't open the door to the second hotel room. Arrive the sleeping time, 2 beds, we open one and the sheets are stained..... Last, my husband take his shower and when comes my turn.....there is no more hot water.....totally disappointed and will never recommend this hotel. Still paid $130 for the night. Left my name, phone number and email address to be contacted by the manager and so far didn't hear from him.

Room had attractive modern design with a sense of spaciousness and view of the mountains. Plenty of room in the bathroom although I think most people would prefer a private bathroom with one door to all, rather than an open sink area with a sliding door to the toilet and shower. Rebecca at the front desk was very competent, calm, and friendly. The lobby area is unusually nice and hopping. The snacks for sale were exceptional. Breakfast on a crowded day was chaotic and slow and illogical. What's included -bagel? - and what is a snack for sale - cream cheese? Fifteen minute's walk to campus. Really good value. Good value.

Though there was good regarding our stay, we were very disappointed in our 1st stay at an Aloft hotel. The guest service representative at the desk when we arrived was very nice. She addressed that our kids fort would be built shortly as they were unsure of our arrival time so the kids fort was not built yet. We were stepping out for supper, to meet our son who lives in Tucson currently for school. We came into town to celebrate the Christmas holiday with our son staying at UofA. When we arrived back a brown bag with some snacks were on the desk and there was a Toy Story pillow and blanket on the bed. That was very disappointing for my child that was expecting a fort. There was a stain on the rug when we arrived, the sink did not drain well at all, and the shower had globs of hair built up in the drain. We were also very disappointed of the design of the shower as it was very hard to manage making sure my toddler was bathed properly. It was also very hard to turn on the water in the shower without getting wet as the reach to the handle to turn on the water was a long reach and there was no way around getting wet before the water was even warm. The noise from Speedway was very distracting, especially with a toddler sleeping and sirens blaring several times during the night. I really wished we would have been on the back side of the hotel as maybe it would have been quieter. Another huge issue we had was the thermostat, not at any time was the heat/air working properly. We would set it to 72 and it would go down to 69. We would try to set it at 73 and it had reached 80 by the time we had left from our stay even though it read we had it set at 69. It was a constant battle that we could not get the system to run properly at all. As I had mention before the staff we interacted with was nice, we did enjoy access to the pool table and the beds were comfy, the basement parking was also a plus, but in a whole we really were not thrilled with our 1st stay at this Aloft.

I booked the Aloft a month prior and I was informed that they bumped me on the day of arrival. Friday of President Day Weekend. Said they emailed Hotels.com and waved their hands. Total lie by Sarah and Nick at the front desk. Offered to find me another hotel but I found my own, which they said wasn't available. It was. Another lie. Said they would pay for my replacement hotel, but never returned my call. Left messages for Kathy, the GM, but no reply. Save yourself the agro and do not stay here.

My wife and I travel a lot all over the world. We normally stay in 5 star locations. Because of a trade show, all of the better hotels were booked. Due to the generosity of the manager of this hotel, we were able to get a room. Her intentions were good. With that in mind, avoid this place. First, we booked 6 nights. To begin with, over 4 days I noticed that the men's room in the lobby was not serviced at all. A bad sign. Unlike most hotels that do a complete room servicing daily, this place does one every 3 days. First, I am pretty sure, prior to our check in, the room had not had a complete going over. The indication was all of the bottles in the shower were almost empty. By our 3ed day, when our room really needed servicing, there was no one to do it! We were jerked around with several promises of serving that never happened. The following day we still could not get our room cleaned. Next - the heat slowly crept from 74 degrees to 77. We could not adjust it. Next, we got into bed and the shower began, spontaneously, to pour water. It was already after 9:00 PM. They sent up someone to fix it. After screwing with it for over an hour, it got so late with decided to turn the water off until morning. In the morning, the same guy came up, worked on it and pronounced it fixed. I got into the shower, soaped up, when there was a loud banging on our door, and someone yelling for us to turn off the shower. I had to rinse off. By the time I got out, water was flooding the hall and the room below us. They turned off our water. The incompetent repair person made it much worse. That was the last straw. We dressed, packed up, and left. The hotel is filthy, poorly staffed, and in need of upgrading. One last thing. Do not expect a true restaurant. The food service is pitiful. Do not stay here. It is everything you would expect in a poor hotel.

We stayed at Aloft multiple times in different cities and chose this one as our originally booked hotel's (Sheraton Tucson) pool was being remodeled and were notified upon arrival so we switched to Aloft for the kids. Check in the front desk...great! Bartender great! Pool area eh...small with large beetles crawling up walls and furniture possible pictures on website were taken when the hotel was original built and filter added...and overall room space...great! I was up doing work until about 1am on my laptop...so I was sitting on top of the bed and what do you know when I pull back the sheets...stains what appear to be food stains I believe. I call the front desk to let them know, "Thanks for letting me know. I'll tell housekeeping in the morning." I really wish I had the black light like they use on 20/20 to see if the sheets were even changed. I will now be freezing to go to sleep tonight.

BEWARE! My family is going through a lot with a family member at Children's hospital. Several people paid for a room for the grandparents and now to find out people have been charged erroneously when tensions are already high. I hope the matter gets resolved quickly and my rating will change.

I really love this chain of hotels and everything a simple Freewater clean rooms comfortable bed it's an inexpensive breakfast good coffee and close to the university here in Arizona check out my video for more details