Dan
Google
While the room was clean and customer service was fantastic, it was hard to not notice a few things…
Cons;
• the pool was incredibly grimy and dirty, there were no towels, and the water was warmer than a bathtub.
• there was a rip in the couch in the room, no freezer as part of the fridge.
• the room was loud. We could hear all our neighbours as well as the late night car rev fest in the parking lot adjacent.
• Had requested a pet package when booking. Arrived to it not being there. Requested it.., and the kind girl that delivered it was deathly afraid of dogs. She came into our room and ran. Also no treats as part of the package as is suggested online.
• cleaners vacuumed the hallways at 9 am and woke us, after already having a poor sleep due to noise.
• TV was having issues with the sound, it would be quiet and then extremely loud, without ever touching the remote.
Pros;
• very very close to shopping, wonderland, reptilia, and other attractions. You can even see wonderland from some windows and watch their lights!
• friendly and quick check-in process.
• friendly staff all around
• clean and modern rooms. TVs connected to Netflix and other streaming services
• gifted use cheesecake and a card for our guests birthday
• stocked snack-n-go station at fair prices. $2.75 for chips.
• microwave delivered to room at no extra fee
• additional bottled water given when requested, at no extra fee.