Daniel T.
Yelp
Really tempted to review bomb the establishment, the experience left me in such a fowl mood... but after reading online reviews, you can tell this place needs help and a 1 star isn't gonna help. Has there been turn over lately? Are these new staff members? That would excuse some of the stuff, but ultimately NOT ACCEPTABLE as a dining experience.
first is first - Attitude - check that at the door.
Stalky white guy, mid 50s, short hair, who I can only assume is the brewery manager. I'm sorry your labeling machine was on the fritz, but you left your forklift in the middle of a walk way, w/ the forks at chest height. you literally watched me contemplate walking under the forks or thru the forklift before I asked about accessing the bathroom, then you played dumb and suggest I walk around.... if could have walked around, I WOULDN'T HAVE ASKED FOR HELP; DERP! the 2nd person I encountered w/in mins of arrival, attitude.
The next serving of attitude came from backwards hat guy, yea, you know the guy. Several inappropriate/unprofessional (yes, for a bar) remarks under his breath, to staff or customers. It was slow around lunch, you could hear everything he was saying. I had to argue w/ the guy because my burger came w/ ZERO sauce and he said it was $1 if I wanted extra condiments. He got into a tif w/ another guests because she ordered a mix drink and there was no one around to make it; lil bit of attitude and forced her to order a beer instead.
The gal behind the bar was nice, but she seemed rushed and ultimately disappeared for a brewery tour. This was part the problem, though it was relatively empty, 3 of the staff disappeared for a tour, leaving backwards hat guy as the only man on deck. you should have a coverage plan for when 3 staffers are taken away for a brewery tour.
I don't know your staffing strategy, but I'd argue less staff and a higher standard of service, ability, attitude, w/ the accompanied pay, would most likely provide a better guests experience. There should be established standards and expectations, if those aren't met, coach as best as possible or move on.
Cleanliness - if you're "open for business" then you should be OPEN for BUSINESS - mens bathroom had a 3ft wide puddle in it, w/ ~8 dude working there I can't believe no one noticed this, went a 2nd time an hour later, puddle still there. No paper towels in the PT roll, lovely wet hands. kegs and pallets of beer EVERYWHERE... if you're open, you should have clear pathways and easy access for guests to use any part of the "open" facility. this is an ALL AROUND sort of thing, if the bathroom is dirty, the warehouse and retail floors are cluttered, then what's the rest of the place look like? How nasty is the kitchen? just the general attitude/approach/habits of a dirty establishment sets a bad tone... bleh!
Food - Besides that first cold beer on a hot Oahu day, this was the 2nd most anticipated part of my lunch. I was hungry. In talkin w/ the gal behind the bar when ordering my 1st beer, she leaned towards a burger and that's what I ultimately ordered. when the food arrived, right off the bat I ate a few fries, they were cold. Oddly, also peppered. So, I moved on to the burger... or tried to. if you're gonna serve an open face burger, HOOK IT UP. Look at the lettuce, tiny, flat, 1 piece; the tomato, sliced super thin, soft, 1 slice; onion size/quantity was good. mind you, this is a BASIC $21 LTO cheeseburger w/ street sauce; execution matters @ $21, for $12 it would have been ok, but not. moving on to the patty, as I found no sauce under the LTO, and no sauce under the patty either. So i wait for a staff to flag down, about 5 mins goes by, ate a few fries. flag down backwards hat guy, ask for some sauce, he disappears into his POS handheld for a min, then tells me it's gonna be $1 for sauce, this lead to the sauce back and forth where I had to show him there was no sauce below the LTO or patty. As I waited for the sauce, I looked closer at the patty, pulled it apart, and just grey throughout, charred on the outside. Do you buy these prepacked and frozen? I ended up caking the bottom w/ the street sauce and the top w/ ketchup to counter how dry the patty was. such a disappointing, and now cold, "burger." it's a basic LTO burger, COME ON!
Beer - As an IPA lover, 6 stars - Had I known the experience to come, I would have grabbed some tall cans from the fridge and been on my way. The Fruit Loops and Hikers Dream were on par. this is your only saving grace. my 2nd beet came in the same glass as my first beer, cleaned, but warm... so the 2nd beer went room temp real fast; all the more reason to chug it and leave.
I will not be returning to this establishment, though I would pickup the beer if I see it in my local stores. Owner, no need respond; spend your energy fixing your business. I've now spent more time writing about your business than I spent eating at it, think about that. Good luck to you.