Denise U.
Yelp
I was really looking forward to my stay here, and had chosen it for our group of five for our one night to visit to the National Park. When we arrived, we discovered the owners were out of town, and the maintenance man pointed us to our rooms. I had some issues that I wanted addressed, but all he kept saying was 'the owners are out of town'. I finally gave up, and asked what time breakfast was served, and he said 7:30AM, and that was the last we saw of him, or anyone else. I wasn't happy, but decided to focus on enjoying our day at the park, and the great breakfast we'd have the next morning that I'd read so much about. Hoo boy. First off, it turned out breakfast was at 8AM, not 7:30AM. The meal consisted of a little fresh fruit, sausage, and some of the worst pancakes I've ever had. They were dry, overcooked, and any fluffiness had been thoroughly beaten out of them. Not the delights described in the reviews I'd read. To top it off, the breakfast cook/attendant spent the majority of the time on her cell phone, so we all learned a lot more about her personal life than we needed to. Needless to say, we didn't linger. We packed up as quickly as possible, and went in search of breakfast.
Don't get me wrong, I understand owners needing time off. I was in the hospitality business for many years, everything from full service hotels, to inns and B&B's. But someone should be left on site that, at a minimum, knows what time breakfast is, and ideally, can deal with guest issues and questions.
The positives, and there are many: the property is very clean, the grounds are lovely, the living room area is charming, and you can't beat the location. I do believe the inn has a lot of potential, and really wish our stay had been what I was expecting. I'm giving this 3 instead of 2 stars because I'd like to hope that if we'd been at a time when the owners were on site, our stay would have been a much better experience.