Zhangjingyi J.
Yelp
[DO NOT GET SCAMMED!]
When I walked in, there were multiple signs (pic 2) saying the mini aloha combo was BOGO 50% off, only $19.99. Both my friend and I understood it as the price of a combo is $19.99, so two combos would be about $30. I thought it was weirdly cheap but assumed it was because they ordered too much stock. When I ordered, my waitress went to go check with the manager to confirm they were doing this deal. When I got my first check, it was for $90+, everything was full price. When I asked the waitress why the bill was so high and showed her pic 2, she went to find her manager and got it changed to the receipt in pic 1. When I asked about the deal, the manager was extremely rude and condescending, saying that everyone else understood it correctly, if I misunderstood the deal, then she doesn't what to tell me. When I asked to speak to someone higher up, she said "well, I'm the manager". When I asked who wrote the deal, she said the owners. I then asked for the owners email because I would like explain that the deal is worded unclearly and suggest they reword it. She said "They are Chinese, they don't speak English, only Chinese". To which I replied "I speak Chinese" (I'm Chinese btw). She said "Good for you". She then gave me a phone number to the store and said "you can call the store but I'm the manager". She had a horrible attitude the entire interaction.
What I would like to have happened: They could've worded this deal better, and when I brought up my misunderstanding and asked for clarification, they could've been more polite and professional and just explained what it meant instead of giving me attitude.
Positives from my experience: the waitress was extremely nice and professional, they had her working 8+ tables so the service was a bit slow, but she was running around getting food and drinks and checks to everyone. The shrimp, calamari and sweet potato fries were good (I've been here many times before and these are my go tos)
Negatives: snow crab clusters are a hit or miss, last time I got them they were very watery and were not fresh. This time was a lot better (only got it because of the deal)
Overall the food is good, and definitely worth the price (I would, and did, gladly pay the price for today's meal, the whole interaction happened after I had agreed to pay). I've always had positive experiences until this one. I do not plan to go again for a while, and strongly hope the manager can be more respectful to customers.