Alpen Hotel München

Oktoberfest visit. This hotel is located a 3 minute walk from the main railway station and about 15 minutes from the Oktoberfest site.||Was very lucky to get an early check-in despite the hotel being so busy due to the event. Staff were pleasant and helpful throughout.||The room itself was clean and the bed comfortable. Not the best TV and generally a tiny bit dated or, of course, it may reflect the style of the region. The shower area was however very good.||Located in an area at night that you need to keep alert so just be aware.

Very, very pleasant experience in every aspect. We booked 3 Deluxe Double (Alpenchic) rooms for our group a few days ago. The 3 rooms look a little unique, but all appear to have been recently renovated, have very good size in European standards, have well designed and functional layouts, and are clean and very well lit. The front desk and the breakfast staff were all very pleasant and provided excellent services. The breakfast selections and food quality were very, very good; we particularly liked the fresh fruit selections and the self-service fresh squeezed orange juice. The hotel location is conveniently located within easy walking distance to all downtown/old town attractions, restaurants and cafes, and supermarket.

Highly recommend this hotel. Very friendly staff that remembered my name during the stay. Small room however nicely remodeled and felt modern. Minor annoyance was the hallway floors creak so you are able to hear people walking by your door. Very reasonably priced breakfast with good selection.

Perfect location if you arrive by train and need to lug your bags around as is very close to the central station. Staff were lovely and the rooms were quiet and cool. Also location for old town excellent. Would definitely recommend.

On arrival we were offered an upgrade for €160 as our Classic Comfort Double Room "hadn’t been refurbished." We declined only to find our room was a twin (two single beds pushed together), not the double we had booked based on picture on website. 2 staff members insisted this was a double, despite the separate frames & mattresses moving apart easily—clearly not suitable for a couple. When we made this point, we were told there were no true doubles left in that category, and needed to pay €80 to upgrade to one. Staff claimed the twin setup was “better” and “preferred by German guests,” which made little sense if we had to pay extra to avoid it. We refused to pay more for what we had already booked. Sadly, it meant sacrificing comfort. Overall, it felt like an upselling tactic rather than an honest welcome. We weren’t asking for a free upgrade—just what we’d paid for.

Unfriendly and unaccommodating. I needed to check in at a certain time, due to health issues. At the time of booking I selected an available option for check-in time. It was only after I paid for my reservation that they let me know they would not accommodate my check-in time and refused to offer a refund, although it was within 24 hrs of my booking and the trip date was 5 months out.

We loved our stay here. The staff were so friendly, helpful and welcoming. Rooms were nice. Buffet breakfast was delicious. Would definitely recommend this hotel.

Staff was very nice, comfortable room, location close to the old town, supermarket is near, close to the central train station, very good breakfast, good air conditioning in the room. There is no view from the room, garage costs 32 euros per day, laud neighborhood