AlpenParks Hotel & Apartment Central Zell am See

The rooms were clean once we entered and the hospitality we received was amazing. The views from the balcony and windows was just perfect, and the hotel gives you a summer card to use for activities and even a booklet to let you know which activities are free with it or discounted. The breakfast buffet was incredibly tasty, the view for the outside seating is great, and the children’s playground was nice and clean. Me and my family also met the nicest person in the breakfast area Muath, he was nice and talkative but not annoyingly, he had great stories to tell and was overall a funny person. I really enjoyed my stay at the apartment, thanks for the great hospitality.

The hotel "Everything is sweet" is characterized by its excellent services and the comfort of guests. However, there seems to be a problem with the treatment of an employee, who has brown hair. It is indicated that her behavior towards guests is not at the required level, as she seems to be treated in a disrespectful and unfriendly manner. It is important to pay attention to this issue to improve the guest experience and ensure excellent service.

Very nice apartments. Had a 2 bedroom apartment with two bathrooms and large kitchen/ living area. |Boot room very good and v short walk to ski lift . Paid extra for breakfast and it was well worth it.

We booked the penthouse when we entered the place was miserable disgusting bugs were everywhere and it was so hot. I get that you don’t have any air conditioning but at least provide something that stops these insects from entering and it was really noisy from the train behind. They offered us to stay in the hotel ,sadly same problem . Staff down stairs were sweet and welcoming they definitely tried to do their best . “Note : looks nothing like the pictures “ Definitely don’t recommend staying here!

It was bad experience and its absolutely not like the room images. It shows its modern buts its really not. Its not value of the money at all. Even there is a female young receptionist could not help and also they told me to call agoda. Agoda was not helpful. So I stayed at this apartment. On check out, the same receptionist, female, was unrespected and she asked me twice if I throw the rubbish outside the apartment. So I told her if she didnt believe me she should come and check with me the apartment. I think this hotel dont respect Arab at all due how they treated me. I will not book any room with alpen or agoda next time

Not a very comfortable stay in their 2 bedroom apartment. The hotel has no AC and the weather was extremely hot , and you have to keep the window open during the night and I can hear all the noise from the street and in the early morning which was super annoying. Their costumer service is average because the reception doesn’t answer the phone . Plus in the laundry room they only have two washing machine and one dryer their dryer was not working as well!! And they don’t offer iron in the apartment anymore you have to iron your clothes in the laundry room !! What a joke! I hated every minute of my stay in this apartment! Never coming again .

The apartment itself was decent, but unfortunately it was not clean upon arrival. What made the experience worse was the attitude at the reception — particularly from the women working there, who were extremely rude. We came here as paying guests, and we did not pay to be treated this way. Before arriving (6 days in advance), I specifically requested fans because we cannot handle the heat. I reminded them of this upon check-in, without saying anything offensive or disrespectful. Yet, I was told by the receptionist to “be respectful,” which was both uncalled for and insulting. This is not the standard of hospitality I would expect from any hotel or apartment service.

Lovely spacious apartments which were very clean and well equipped. Friendly and helpful staff. Good central location near to the bus and train station, cable cars and town. Lots of room for families with living space and a kitchenette. Ski depot to store any ski equipment. We would definitely stay here again.