Alpha by Fassbind

This hotel is a short walk up a hill from the train station. I was impressed when we entered the hotel reception, it was modern and really well decorated. The family room was spacious, but very sparsely decorated. There is no wall between the bathroom and the bedroom, just some blinds and a thin curtain for a door. Not really ideal when you are sharing a room with a teenager. The room was hot even though it was air conditioned. We were overlooking the inner courtyard rather than the street so it was nice and peaceful. The hotel has a strange rule that you're not allowed to use the fridge for your own drink & food, only the things you buy at the hotel. |The cleaning is dubious, when I took my duvet off the bed, there were strands of hair underneath and the next day the same left in the bathroom. |The breakfast buffet was limited unless you like pastries, which unfortunately are not topped up regularly. They do have filter coffee available, which is much nicer than the machine cafe option.|Tourists who pay the city tax get a free transport pass around Lausanne, which we used a lot as it's very hilly. The hotel offered us the pass but didn't tell us it was free so we initially declined it. When we went back to ask for it, the lady at reception was quite short with us about it. Overall the experience was satisfactory, not sure I'd recommend.

Stayed here 2 nights, excellent location 5 minutes walk from the station (albeit up a very steep pedestrian street). Friendly reception, I was given a transport pass for the duration of my stay which I used extensively on the trams and also a chocolate which was delicious! Room was large and bathroom modern. I loved the sweet lamps with room numbers-easy for we older folk to locate our room initially-and the glass lifts were fun. Bedding comfortable.Absolutely no complaints and would stay here again

Great location just steps from the train station, yet quiet thanks to the lovely garden setting. Rooms are clean and well-equipped, and the free public transport pass is a nice touch. The wellness area is a bonus. Some street-facing rooms can be noisy, and the A/C is limited, but overall a comfortable and convenient stay.

We stayed here a night on Swiss Rail Tour. Hotel is quick walk from train station and allows for easy access to city with metro. ||Lots of restaurants nearby, we really liked the area.. ||Our room was quite large, very clean, in great condition and well appointed.. very comfortable bed, bedding and pillows!! ||The breakfast buffet was excellent, staff very helpful and very large selection of foods.. lots of options here for everyone to enjoy.. ||We would definitely stay here again!

Nice place, 10/10 location, nice lobby and connected restaurants and helpful staff. Just a couple minor issues during our trip, beds were flimsy and not couple friendly for a double room, its not a double bed, but instead 2 single beds shoved together, so they separate easily and constantly need to be pushed back together and my wife nearly fell through the created gap, ac mlafunctioned for a couple days leaving us sweating but they did provide a fan and fixed the ac within a day of notice. The cleanings were inconsistent, one day everything was very clean including dishes (even though we didnt expect those to be cleaned), another nothing was clean even though we kept the tag saying to please clean on the door and were out all day, and another day was minimal cleaning (beds done, new towels) but the bins weren't taken out and were left full. Only other thing I can remember is a foul smell in the corridoors. It's a nice place,and there were issues but not enough to make it an unpleasant or inconvenient stay.

Great hotel very close to the train station, only niggle is the hill you have to climb to get there! My room was spacious and modern with a nice bathroom. Breakfast was great and David was a superstar. The included local travel card was much appreciated as it meant I could use the metro to get to the lake and back.

I stayed here for 2 nights for a conference. The rooms are OK. Basic and clean. The location is very close to the metro and train station. We were forced to pay for an additional night as we wanted to check in a few hours early. You can't open the windows as the street below is noisy. No bottled water in the rooms. Staff were unhelpful and unfriendly and act like everything is an inconvenience. From no help with heavy luggage, to being treated rudely in the restaurant. Breakfast was average at best. It was the cheapest ingredients like powdered scrambled eggs...poor coffee from a machine. The stay was very expensive for such poor service and food when it's meant to be 4 star. We won't be rushing back.

I stayed at Hotel Alpha Palmiers for 1 night in August for 178 francs, paying a higher rate for a room with a kitchenette. However, the kitchenette was dirty, with kitchenware and utensils covered in the previous guest’s food.||I politely explained to hotel staff that I could not use the kitchenware provided and they became very defensive and argumentative. Prescilla, the receptionist, argued that I should have let the hotel know I intended to use the kitchenette so they could have prepared it better (I paid for a room with a kitchenette for only 1 night so it should be obvious when I intend to use it, it should be in clean condition as the default, AND I emailed them to confirm usage in the days beforehand). Prescilla also said they were too busy to clean everything (the restaurant and hotel lobby were empty) and that the hotel could not provide alternative utensils. In the end, she attempted to clean some of the kitchenware and provided plates from the restaurant. These were also covered in food, which Prescilla insinuated I had magicked up and planted there? She also refused to provide a meal from the downstairs restaurant to cover the cost of not being able to use the kitchenette, and insisted we pay for this out of pocket. She was personally offended and incredibly emotional throughout, and had no professionalism about her.||After arguing and getting nowhere, and with no sleep or food after a long day’s travel, we ended up eating from a nearby restaurant, defeating the purpose of paying for a room with a kitchenette. There was also no hotel manager to complain to so you have to email the director which is pretty ridiculous.