Alpha by Fassbind

I recently had the pleasure of dining at both the Italian and Thai restaurants inside Alpha Palmiers, and I felt compelled to share what an outstanding experience it was. From start to finish, the entire staff was warm, encouraging and attentive. A special mention goes to THIFANIE — she was truly exceptional. Her cheerful smile, friendly manner and the way she anticipated my needs made both visits extra memorable. Whether I was at the Italian restaurant or the Thai one, she was always there, making sure everything was perfect and adapting effortlessly to my requests. Her passion for her job really shines through. Thank you to THIFANIE — you turned a simple dinner into a delightful experience. I will gladly return and recommend you to others.

If you enjoy sleeping in a freezer and paying 4-star prices for a 0-star experience, this is the perfect hotel for you. Otherwise, save yourself the suffering and book literally anywhere else. I stayed here 4–5 times this year, but this last stay was unbelievable. The heating didn’t work at all, the room was absolutely freezing. I had to sleep fully dressed in layers like I was camping on a glacier, and it was still too cold to even take a shower. I actually started feeling unwell because of how cold the room was. When I reported the issue, the staff casually told me there was nothing they could do. No portable heaters, no room change, and apparently no manager because it was “the weekend.” A 4-star hotel with no manager on weekends? I am truly speechless. And for the cherry on top: they charge extra for dogs but don’t even bother to provide a single bowl of water. So you pay extra, for absolutely nothing. Dear hotel, please do the guests a favor and update your room description: “Warning: Heating may not exist. Bring your own extra layers unless you want to freeze and get sick.” This place is far, far away from anything that resembles 4 stars. If you want to pay for the privilege of becoming a human ice cube, go ahead and book it. Otherwise, find a hotel that actually understands what hospitality means.

I had a pleasant stay at Hotel Alpha-Palmiers. The location is excellent — just a short walk from Lausanne Station, which makes it very convenient for travelers arriving by train. The hotel is also close to key shopping streets and several nice restaurants, all easily accessible by metro.||The hotel structure is unique — especially the rooms in the extended circular wing, which added an interesting architectural charm to the experience. The rooms were clean and comfortable, though the layout might feel a bit unconventional for some.||One area that could use improvement is the breakfast spread, especially for vegetarians and vegans. The options were quite limited, and I would have appreciated a bit more variety.||Overall, it’s a good place to stay — especially if you’re looking for a central location with easy access to public transport and city amenities.||Room Tip: Ask for a room in the main wing if you prefer a more traditional layout.

This hotel is a short walk up a hill from the train station. I was impressed when we entered the hotel reception, it was modern and really well decorated. The family room was spacious, but very sparsely decorated. There is no wall between the bathroom and the bedroom, just some blinds and a thin curtain for a door. Not really ideal when you are sharing a room with a teenager. The room was hot even though it was air conditioned. We were overlooking the inner courtyard rather than the street so it was nice and peaceful. The hotel has a strange rule that you're not allowed to use the fridge for your own drink & food, only the things you buy at the hotel. |The cleaning is dubious, when I took my duvet off the bed, there were strands of hair underneath and the next day the same left in the bathroom. |The breakfast buffet was limited unless you like pastries, which unfortunately are not topped up regularly. They do have filter coffee available, which is much nicer than the machine cafe option.|Tourists who pay the city tax get a free transport pass around Lausanne, which we used a lot as it's very hilly. The hotel offered us the pass but didn't tell us it was free so we initially declined it. When we went back to ask for it, the lady at reception was quite short with us about it. Overall the experience was satisfactory, not sure I'd recommend.

Excellent location. Room was quite nice too. Unfortunately not well isolated, so if you're unlucky and surrounded by guests who talk loudly in the corridors you're gonna hear it all.

Absolutely Massive hotel that gives you a cozy feel, a home away from home. Located on a hill, the view of the sunrise and sunsets are just phenomenal should you be lucky enough to get a room in the inner ring. The restaurant is small and the staff is not as helpful as swiss hospitality would make you believe, and the vegetarian options at menu are extremely few. However, the property is top class.

Great location just steps from the train station, yet quiet thanks to the lovely garden setting. Rooms are clean and well-equipped, and the free public transport pass is a nice touch. The wellness area is a bonus. Some street-facing rooms can be noisy, and the A/C is limited, but overall a comfortable and convenient stay.

Central location. Rooms are ok. Interior court was nice. Issue with this hotel is the service/ unfriendly staff. Starting right away from check in. Hospitality in Switzerland is different... The most unnerving was in the morning. As of 8am loud chatter noise by houskeeping as they chat together while doing the rooms with open door. On top a strong knock at my door at 8.15am, even as I had time till noon for checkout.